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Updated status on February 18, 2026

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@@ -131,6 +131,7 @@ This demo showcases expertise in AI-driven CX automation, with a focus on call c
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  ## Latest Update
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  **Status Update**: Status Update: Enhanced natural language understanding with 15% better intent recognition with Emoji - May 28, 2025 πŸ“
 
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  - Improved response accuracy by training on 10,000 new user interactions 🧠 - February 17, 2026 πŸ“
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  - Optimized dialogue flow with context-aware conversation branching - February 16, 2026 πŸ“
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  - Integrated real-time translation for seamless multilingual support πŸ”— - February 15, 2026 πŸ“
 
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  ## Latest Update
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  **Status Update**: Status Update: Enhanced natural language understanding with 15% better intent recognition with Emoji - May 28, 2025 πŸ“
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+ - Added proactive issue resolution with predictive user query analysis - February 18, 2026 πŸ“
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  - Improved response accuracy by training on 10,000 new user interactions 🧠 - February 17, 2026 πŸ“
136
  - Optimized dialogue flow with context-aware conversation branching - February 16, 2026 πŸ“
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  - Integrated real-time translation for seamless multilingual support πŸ”— - February 15, 2026 πŸ“