[
  {
    "ticket_id": "T-1001",
    "customer": "Acme Corp",
    "description": "Customer cannot log into their account after password reset.",
    "resolution": "Reset password again and confirmed account access."
  },
  {
    "ticket_id": "T-1002",
    "customer": "Globex Inc",
    "description": "Payment failed on checkout page; error code 402.",
    "resolution": "Updated billing info and retried transaction successfully."
  },
  {
    "ticket_id": "T-1003",
    "customer": "Initech",
    "description": "Order confirmation email not received.",
    "resolution": "Resent confirmation email and verified spam folder."
  }
]