app.py

import gradio as gr
from transformers import AutoModelForCausalLM, AutoTokenizer
import torch
import re

# Load model and tokenizer
model_name = "microsoft/DialoGPT-small"
tokenizer = AutoTokenizer.from_pretrained(model_name)
tokenizer.pad_token = tokenizer.eos_token
model = AutoModelForCausalLM.from_pretrained(model_name)
model.config.pad_token_id = tokenizer.eos_token_id

# System prompt for company context
SYSTEM_PROMPT = """You are MediaDecode's AI assistant, a professional IT services and software development company. 
Provide concise, technical yet friendly answers about:
- Web/Mobile Development (Java, PHP, .NET, C++)
- Product Design & UI/UX
- Staff Augmentation
- Pricing Plans ($129.99-$189.99/month)
- Contact: +1 (647) 928-8768 | info@mediadecode.com
If unsure, direct users to contact sales/support."""

# FAQ patterns
FAQ_RESPONSES = {
    r"(?i)(contact|phone|email|address)": "📞 **Contact Us:**\n- Canada: +1 (647) 928-8768\n- Pakistan: +92 307 5090706\n✉️ **Email:** info@mediadecode.com\n📍 **Addresses:** [See our website](https://mediadecode.com)",
    r"(?i)(service|offer|provide)": "🛠 **Our Services:**\n1. Custom Software Development\n2. Web/Mobile Apps (Java/PHP/.NET)\n3. UI/UX Design\n4. Staff Augmentation\n5. AI/ML Solutions\n\n💡 See all: [Services Page](https://mediadecode.com/services)",
    r"(?i)(price|plan|cost)": "💰 **Pricing Plans:**\n- Basic: $129.99/mo\n- Economy: $159.99/mo\n- Premium: $189.99/mo\n\nIncludes consulting, 24/7 monitoring, and security. [Learn more](https://mediadecode.com/pricing)",
    r"(?i)(portfolio|projects|showcase)": "🎨 **Portfolio:** We've delivered 100+ projects in healthcare, e-commerce, and more. Explore: [Our Showcase](https://mediadecode.com/showcase)",
    r"(?i)(technology|tech stack|tools)": "⚙️ **Technologies:**\n- Web: Java, PHP, .NET, C++\n- Mobile: iOS, Android\n- AI/ML, IoT, Wearables\n\n🔗 Full list: [Tech Stack](https://mediadecode.com/technology)"
}

# Fallback message
DEFAULT_RESPONSE = """🤖 I couldn't find a specific answer. For detailed inquiries:
- Call: +1 (647) 928-8768
- Email: info@mediadecode.com
- Visit: [Support Page](https://mediadecode.com/contact)"""

def respond(message, chat_history):
    # Clean the input message
    message = message.strip().lower()
    
    # Check for empty message
    if not message:
        return "Please enter a valid question or query."
    
    # Check for greeting
    if any(greeting in message for greeting in ["hi", "hello", "hey"]):
        return "Hello! Welcome to MediaDecode support. How can I help you today?"
    
    # Check for predefined FAQs
    for pattern, response in FAQ_RESPONSES.items():
        if re.search(pattern, message):
            return response

    # Generate AI response
    prompt = f"{SYSTEM_PROMPT}\nUser: {message}\nAI:"
    inputs = tokenizer(prompt, return_tensors="pt", truncation=True, max_length=512)
    
    with torch.no_grad():
        outputs = model.generate(
            inputs.input_ids,
            max_length=200,
            pad_token_id=tokenizer.eos_token_id,
            temperature=0.7,
            do_sample=True
        )
    
    response = tokenizer.decode(outputs[0], skip_special_tokens=True)
    response = response.split("AI:")[-1].strip()

    # Check for fallback conditions
    if not response or len(response) < 5 or "i don't know" in response.lower():
        return DEFAULT_RESPONSE

    return response

# Gradio interface
with gr.Blocks(theme=gr.themes.Soft()) as demo:
    gr.Markdown("""
    # 🚀 MediaDecode Support Bot
    **Ask about:** Services | Pricing | Technologies | Contact  
    *Powered by AI + Company Knowledge Base*
    """)

    chatbot = gr.Chatbot(height=400, label="Chat History")
    msg = gr.Textbox(label="Your Query", placeholder="e.g., What's your pricing for Java development?")
    clear = gr.Button("Clear Chat")

    def user(user_message, history):
        return "", history + [[user_message, None]]

    def bot(history):
        user_message = history[-1][0]
        bot_response = respond(user_message, history[:-1])
        history[-1][1] = bot_response
        return history

    msg.submit(user, [msg, chatbot], [msg, chatbot]).then(
        bot, chatbot, chatbot
    )

    clear.click(lambda: None, None, chatbot, queue=False)

demo.launch()