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{"id":"faq-app-001","question":"What does ScanAssured do?","answer":"ScanAssured is a medical document OCR and NER (Named Entity Recognition) app. It lets you photograph or upload medical documents, extracts the text using optical character recognition, identifies medical entities such as medications, lab values, diagnoses, and procedures, and highlights anomalous lab results. It also provides a side-by-side comparison of different OCR pipelines.","source":"https://github.com/hkai20000/ocr_app"}
{"id":"faq-app-002","question":"How do I scan a document with the app?","answer":"On the home screen, tap 'Camera' to capture a new photo or 'Gallery' to select an existing image. After selecting the image it appears in the preview. Configure your OCR preset, NER model, and optional correction settings, then tap 'Process Document'. The app sends the image to the backend and displays the results.","source":"https://github.com/hkai20000/ocr_app"}
{"id":"faq-app-003","question":"What is OCR and how does it work in this app?","answer":"OCR (Optical Character Recognition) converts images of text into machine-readable text. ScanAssured uses docTR, a deep-learning OCR library, with models for text detection and recognition. You can choose from three quality presets: High Accuracy (best quality), Balanced (recommended), and Fast (fastest). Advanced mode lets you manually pick individual detection and recognition models.","source":"https://github.com/mindee/doctr"}
{"id":"faq-app-004","question":"What is NER and what entities does the app detect?","answer":"NER (Named Entity Recognition) finds specific medical concepts in text. The recommended Medical NER model detects: MEDICATION, DOSAGE, DISEASE_DISORDER, SIGN_SYMPTOM, DIAGNOSTIC_PROCEDURE, THERAPEUTIC_PROCEDURE, and LAB_VALUE. The Clinical Notes model detects PROBLEM, TREATMENT, and TEST. Entities are colour-coded and shown with confidence scores.","source":"https://huggingface.co/Clinical-AI-Apollo/Medical-NER"}
{"id":"faq-app-005","question":"What is the OCR correction feature?","answer":"When OCR correction is enabled, the app uses a fine-tuned Bio-ClinicalBERT model to fix common OCR errors in medical text β€” for example correcting 'rn' misread as 'm', or fixing fragmented medical terms. You can adjust the correction threshold slider to control how aggressively corrections are applied. Lower threshold = more corrections; higher = only very obvious errors.","source":"https://huggingface.co/emilyalsentzer/Bio_ClinicalBERT"}
{"id":"faq-app-006","question":"What is the correction threshold and how should I set it?","answer":"The correction threshold (range 0.50–0.95) is the OCR confidence level below which a word is considered for correction. At 0.75 (default), words the OCR engine is less than 75% confident about are candidates for correction. Lower values (e.g. 0.55) apply more corrections; higher values (e.g. 0.90) apply corrections only when the OCR engine is very unsure. Start at the default and adjust if you see too many or too few corrections.","source":"https://github.com/hkai20000/ocr_app"}
{"id":"faq-app-007","question":"What is a confidence score for NER entities?","answer":"Each detected entity has a confidence score from 0 to 1 (shown as a percentage). This is the NER model's certainty that the word or phrase belongs to that entity type. You can use the confidence slider on the results screen to filter out low-confidence detections. The default threshold is 0.60 (60%).","source":"https://huggingface.co/Clinical-AI-Apollo/Medical-NER"}
{"id":"faq-app-008","question":"What are the OCR quality presets?","answer":"Three presets are available. High Accuracy uses db_resnet50 + crnn_vgg16_bn β€” best quality for detailed documents but slower. Balanced (recommended) uses a moderate combination β€” good quality and speed for most scans. Fast uses lighter models for the quickest processing at slightly lower accuracy. Advanced mode lets you manually choose any detection and recognition model combination.","source":"https://github.com/mindee/doctr"}
{"id":"faq-app-009","question":"What is Bio-ClinicalBERT?","answer":"Bio-ClinicalBERT is a BERT language model pre-trained on biomedical literature (PubMed) and fine-tuned on clinical notes (MIMIC-III). ScanAssured uses a version further fine-tuned for OCR correction β€” it understands medical terminology and can predict correct spellings of medical words that OCR has misread.","source":"https://huggingface.co/emilyalsentzer/Bio_ClinicalBERT"}
{"id":"faq-app-010","question":"What is docTR?","answer":"docTR (Document Text Recognition) is an open-source OCR library by Mindee that uses deep learning models for both text detection and recognition. It supports multiple model architectures. ScanAssured uses docTR as its primary OCR engine.","source":"https://github.com/mindee/doctr"}
{"id":"faq-app-011","question":"What is Docling and how does the app use it?","answer":"Docling is IBM's open-source document understanding library. ScanAssured runs Docling alongside docTR to provide a side-by-side pipeline comparison. On the results screen you can view Docling's extracted markdown and plain text next to docTR's output to compare which pipeline suits your document best.","source":"https://github.com/DS4SD/docling"}
{"id":"faq-app-012","question":"Can I export the results to PDF?","answer":"Yes. On the results screen, tap the PDF icon in the top-right corner. The app generates a PDF containing the extracted text, detected NER entities, OCR corrections, and any identified lab anomalies. The PDF is saved to your device's downloads folder.","source":"https://github.com/hkai20000/ocr_app"}
{"id":"faq-app-013","question":"Where can I see my previous scans?","answer":"Tap the history icon in the top-right of the home screen. The Scan History screen shows all previous scans with their date and a summary of detected entities. Tap any entry to view its full results again.","source":"https://github.com/hkai20000/ocr_app"}
{"id":"faq-app-014","question":"What is lab anomaly detection?","answer":"After OCR and NER, the app checks detected LAB_VALUE entities against reference ranges from MedlinePlus (a US National Library of Medicine resource). Values outside the normal range are flagged with a warning banner showing the test name, the measured value, and the expected reference range. This is for informational purposes only β€” always consult a healthcare professional for interpretation.","source":"https://medlineplus.gov/lab-tests/"}
{"id":"faq-app-015","question":"Does the chatbot have access to my scan results or medical data?","answer":"No. The Medical Assistant chatbot has no access to your scan images, OCR text, NER results, or any personal medical data. It is a standalone FAQ assistant that answers general questions about the app and common medical topics. It uses only a pre-built medical knowledge base.","source":"https://github.com/hkai20000/ocr_app"}
{"id":"faq-lab-001","question":"What is HbA1c and what is a normal level?","answer":"HbA1c (glycated haemoglobin or haemoglobin A1c) is a blood test that reflects average blood glucose over the past 2–3 months. It is expressed as a percentage. Normal: below 5.7%. Pre-diabetes: 5.7–6.4%. Diabetes: 6.5% or above. For people already diagnosed with diabetes, a target of below 7% is commonly recommended by guidelines, though individual targets may differ.","source":"https://medlineplus.gov/lab-tests/hemoglobin-a1c-hba1c-test/"}
{"id":"faq-lab-002","question":"What does a high haemoglobin level mean?","answer":"High haemoglobin (polycythaemia) can result from dehydration, living at high altitude, smoking, lung disease, or a blood disorder called polycythaemia vera. Normal ranges are roughly 13.5–17.5 g/dL for men and 12.0–15.5 g/dL for women. A result above the upper limit should be investigated by a doctor.","source":"https://medlineplus.gov/lab-tests/hemoglobin-test/"}
{"id":"faq-lab-003","question":"What does a low haemoglobin level mean?","answer":"Low haemoglobin indicates anaemia. Common causes include iron deficiency, vitamin B12 or folate deficiency, chronic disease, blood loss, or bone marrow problems. Symptoms include fatigue, pallor, and shortness of breath. A doctor should determine the cause and recommend treatment.","source":"https://medlineplus.gov/lab-tests/hemoglobin-test/"}
{"id":"faq-lab-004","question":"What is a normal white blood cell count?","answer":"The normal WBC (white blood cell) count is 4,500–11,000 cells per microlitre (4.5–11.0 Γ— 10⁹/L). WBCs are part of the immune system. The count can vary with infection, inflammation, medications, and other conditions.","source":"https://medlineplus.gov/lab-tests/white-blood-cell-wbc-count/"}
{"id":"faq-lab-005","question":"What does a high white blood cell count mean?","answer":"Elevated WBC (leukocytosis) commonly indicates infection, inflammation, stress, or use of certain medications such as corticosteroids. Less commonly it may suggest leukaemia or other blood disorders. The specific type of WBC elevated (neutrophils, lymphocytes, etc.) helps determine the cause.","source":"https://medlineplus.gov/lab-tests/white-blood-cell-wbc-count/"}
{"id":"faq-lab-006","question":"What does a low white blood cell count mean?","answer":"Low WBC (leukopenia) can result from viral infections, bone marrow suppression, autoimmune disease, chemotherapy, or certain medications. It increases the risk of infection. A count below 4,000/Β΅L is generally considered low and should be evaluated by a doctor.","source":"https://medlineplus.gov/lab-tests/white-blood-cell-wbc-count/"}
{"id":"faq-lab-007","question":"What is creatinine and what are normal levels?","answer":"Creatinine is a waste product from muscle metabolism filtered by the kidneys. Normal serum creatinine is approximately 0.74–1.35 mg/dL for men and 0.59–1.04 mg/dL for women (values vary by lab). Elevated creatinine suggests reduced kidney function. It is used alongside eGFR to assess kidney health.","source":"https://medlineplus.gov/lab-tests/creatinine-test/"}
{"id":"faq-lab-008","question":"What is LDL cholesterol and what is a healthy level?","answer":"LDL (low-density lipoprotein) cholesterol is often called 'bad' cholesterol because high levels contribute to plaque buildup in arteries, increasing heart disease risk. Desirable LDL is below 100 mg/dL. Near-optimal: 100–129 mg/dL. Borderline high: 130–159 mg/dL. High: 160–189 mg/dL. Very high: 190 mg/dL and above.","source":"https://medlineplus.gov/lab-tests/ldl-bad-cholesterol-test/"}
{"id":"faq-lab-009","question":"What is HDL cholesterol and what is a healthy level?","answer":"HDL (high-density lipoprotein) is 'good' cholesterol β€” it helps remove LDL from arteries. Higher HDL is better. Below 40 mg/dL is considered low (increased heart disease risk) for men; below 50 mg/dL for women. Above 60 mg/dL is considered protective against heart disease.","source":"https://medlineplus.gov/lab-tests/hdl-good-cholesterol-test/"}
{"id":"faq-lab-010","question":"What is a normal fasting blood glucose level?","answer":"Fasting blood glucose (measured after at least 8 hours without eating): Normal: 70–99 mg/dL (3.9–5.5 mmol/L). Impaired fasting glucose (pre-diabetes): 100–125 mg/dL. Diabetes: 126 mg/dL or above on two separate tests. Random blood glucose above 200 mg/dL with symptoms also suggests diabetes.","source":"https://medlineplus.gov/lab-tests/blood-glucose-test/"}
{"id":"faq-lab-011","question":"What is a normal sodium level in blood?","answer":"Normal serum sodium is 136–145 mmol/L (mEq/L). Low sodium (hyponatraemia, <136) can cause confusion, nausea, and seizures. High sodium (hypernatraemia, >145) typically results from dehydration and causes thirst, confusion, and in severe cases, neurological symptoms. Both require medical assessment.","source":"https://medlineplus.gov/lab-tests/sodium-blood-test/"}
{"id":"faq-lab-012","question":"What is a normal potassium level in blood?","answer":"Normal serum potassium is 3.5–5.0 mmol/L. Low potassium (hypokalaemia) can cause muscle weakness, cramps, and heart arrhythmias. High potassium (hyperkalaemia) can also cause dangerous heart rhythm problems. Potassium is often monitored in patients taking diuretics, ACE inhibitors, or with kidney disease.","source":"https://medlineplus.gov/lab-tests/potassium-blood-test/"}
{"id":"faq-lab-013","question":"What is a normal platelet count?","answer":"Normal platelet count is 150,000–400,000 per microlitre (150–400 Γ— 10⁹/L). Low platelets (thrombocytopenia) increase bleeding risk. High platelets (thrombocytosis) may increase clotting risk. Both extremes require medical evaluation to determine the cause.","source":"https://medlineplus.gov/lab-tests/platelet-count-test/"}
{"id":"faq-lab-014","question":"What is eGFR and what does it mean for kidney function?","answer":"eGFR (estimated glomerular filtration rate) estimates how well your kidneys filter blood. It is calculated from creatinine, age, sex, and race. eGFR above 90 mL/min/1.73mΒ² is normal. 60–89 is mildly reduced. 30–59 is moderately reduced (stage 3 CKD). Below 30 is severely reduced. Below 15 indicates kidney failure.","source":"https://medlineplus.gov/lab-tests/glomerular-filtration-rate-gfr-test/"}
{"id":"faq-lab-015","question":"What is uric acid and what are normal levels?","answer":"Uric acid is a waste product from purine breakdown. Normal serum levels are 2.4–6.0 mg/dL for women and 3.4–7.0 mg/dL for men. High uric acid (hyperuricaemia) can cause gout (painful joint crystals) and kidney stones. Low levels are rare but may occur with certain medications.","source":"https://medlineplus.gov/lab-tests/uric-acid-test/"}
{"id":"faq-lab-016","question":"What are ALT and AST liver enzymes?","answer":"ALT (alanine aminotransferase) and AST (aspartate aminotransferase) are enzymes released when liver cells are damaged. Normal ALT: 7–56 U/L. Normal AST: 10–40 U/L. Elevated levels suggest liver inflammation, which can be caused by alcohol, fatty liver disease, hepatitis, or certain medications. A doctor interprets results in clinical context.","source":"https://medlineplus.gov/lab-tests/alanine-aminotransferase-alt-test/"}
{"id":"faq-lab-017","question":"What does an 'abnormal' lab result mean?","answer":"An 'abnormal' result means the value falls outside the laboratory's reference range (the range seen in most healthy adults). Reference ranges vary between laboratories and depend on age, sex, and testing method. A single abnormal result does not always indicate disease β€” it may reflect normal variation, a temporary state, or a lab error. Always discuss results with your doctor.","source":"https://medlineplus.gov/lab-tests/"}
{"id":"faq-lab-018","question":"What is a full blood count?","answer":"A full blood count (FBC), also called a complete blood count (CBC), measures components of blood: red blood cells (RBC), haemoglobin, haematocrit, WBC, differential (types of WBCs), and platelets. It is one of the most common blood tests, used to screen for anaemia, infections, clotting disorders, and blood cancers.","source":"https://medlineplus.gov/lab-tests/complete-blood-count-cbc/"}
{"id":"faq-lab-019","question":"What is a lipid panel?","answer":"A lipid panel (lipid profile) measures fats in the blood: total cholesterol, LDL, HDL, and triglycerides. It is used to assess cardiovascular risk. Desirable total cholesterol is below 200 mg/dL. Triglycerides should ideally be below 150 mg/dL. Fasting for 9–12 hours before the test is usually required.","source":"https://medlineplus.gov/lab-tests/lipid-panel/"}
{"id":"faq-lab-020","question":"What is TSH and what are normal levels?","answer":"TSH (thyroid-stimulating hormone) is produced by the pituitary gland to regulate the thyroid. Normal TSH is approximately 0.4–4.0 mIU/L. High TSH usually indicates hypothyroidism (underactive thyroid). Low TSH suggests hyperthyroidism (overactive thyroid). Symptoms and further tests help confirm the diagnosis.","source":"https://medlineplus.gov/lab-tests/tsh-thyroid-stimulating-hormone-test/"}
{"id":"faq-med-001","question":"What is Metformin used for?","answer":"Metformin is a first-line oral medication for type 2 diabetes. It works by reducing glucose production in the liver, improving insulin sensitivity, and slightly reducing glucose absorption from the gut. It is generally well tolerated; the most common side effects are gastrointestinal (nausea, diarrhoea). It does not typically cause low blood sugar when used alone.","source":"https://medlineplus.gov/druginfo/meds/a696005.html"}
{"id":"faq-med-002","question":"What is Amlodipine used for?","answer":"Amlodipine is a calcium channel blocker used to treat high blood pressure (hypertension) and chest pain (angina). It relaxes blood vessels so the heart does not have to work as hard. Common side effects include ankle swelling, flushing, and headache. It is usually taken once daily.","source":"https://medlineplus.gov/druginfo/meds/a692044.html"}
{"id":"faq-med-003","question":"What are statins and what do they do?","answer":"Statins (e.g. atorvastatin, simvastatin, rosuvastatin) lower LDL cholesterol by blocking an enzyme (HMG-CoA reductase) the liver uses to make cholesterol. They reduce the risk of heart attacks and strokes in people with high cholesterol or cardiovascular disease. Common side effects include muscle aches; rarely, serious muscle breakdown (rhabdomyolysis) can occur.","source":"https://medlineplus.gov/statins.html"}
{"id":"faq-med-004","question":"What is Paracetamol (Acetaminophen) and what is a safe dose?","answer":"Paracetamol (called acetaminophen in the US) is a pain reliever and fever reducer. The standard adult dose is 500–1000 mg every 4–6 hours, not exceeding 4000 mg (4 g) in 24 hours. Exceeding the maximum dose can cause serious liver damage. It is found in many combination cold and flu products, so check all medications taken together.","source":"https://medlineplus.gov/druginfo/meds/a681004.html"}
{"id":"faq-med-005","question":"What are ACE inhibitors and what are they used for?","answer":"ACE inhibitors (e.g. lisinopril, ramipril, enalapril) block angiotensin-converting enzyme to relax blood vessels, lowering blood pressure. They are used for hypertension, heart failure, and to protect the kidneys in diabetic kidney disease. A dry cough is a common side effect. They should not be taken during pregnancy.","source":"https://medlineplus.gov/druginfo/meds/a692051.html"}
{"id":"faq-med-006","question":"What is Aspirin used for in low doses?","answer":"Low-dose aspirin (75–100 mg daily) is used as an antiplatelet agent to prevent blood clots, reducing the risk of heart attack and stroke in people with established cardiovascular disease. It works by irreversibly inhibiting platelet aggregation. Side effects include gastrointestinal bleeding risk. It should not be taken without medical advice.","source":"https://medlineplus.gov/druginfo/meds/a682878.html"}
{"id":"faq-med-007","question":"What are beta blockers and what do they do?","answer":"Beta blockers (e.g. metoprolol, atenolol, bisoprolol) block adrenaline (epinephrine) receptors, slowing heart rate and reducing blood pressure. They are used for hypertension, heart failure, angina, and certain arrhythmias. Common side effects include fatigue, cold extremities, and dizziness. They should not be stopped abruptly without medical guidance.","source":"https://medlineplus.gov/heartdiseases.html"}
{"id":"faq-med-008","question":"What are the different types of insulin?","answer":"Insulin types are classified by onset and duration: Rapid-acting (e.g. lispro, aspart) β€” starts in 15 min, lasts 3–5 hrs. Short-acting (regular insulin) β€” 30 min onset, 6–8 hrs. Intermediate-acting (NPH) β€” 1–2 hr onset, 12–18 hrs. Long-acting (glargine, detemir) β€” 1–2 hr onset, up to 24 hrs. Premixed insulins combine types for convenience.","source":"https://medlineplus.gov/druginfo/meds/a682611.html"}
{"id":"faq-med-009","question":"What should I know about taking antibiotics?","answer":"Antibiotics kill or inhibit bacteria and are prescribed for bacterial infections only β€” they do not work against viruses (colds, flu). Always complete the full course even if you feel better. Common side effects include diarrhoea and yeast infections. Some antibiotics interact with other medications. Overuse contributes to antibiotic resistance. Never share antibiotics.","source":"https://medlineplus.gov/antibiotics.html"}
{"id":"faq-med-010","question":"What is Warfarin and why does it need monitoring?","answer":"Warfarin is an anticoagulant (blood thinner) used to prevent blood clots in conditions like atrial fibrillation or deep vein thrombosis. Its effect is measured by the INR (International Normalised Ratio); the therapeutic range is usually 2.0–3.0. Many foods (especially vitamin K-rich foods like leafy greens) and medications interact with warfarin. Regular INR monitoring is essential.","source":"https://medlineplus.gov/druginfo/meds/a682277.html"}
{"id":"faq-gen-001","question":"What is the difference between type 1 and type 2 diabetes?","answer":"Type 1 diabetes is an autoimmune condition where the immune system destroys insulin-producing beta cells in the pancreas; it requires lifelong insulin therapy and typically appears in childhood or young adulthood. Type 2 diabetes is characterised by insulin resistance and relative insulin deficiency; it is more common in adults and is strongly linked to obesity and lifestyle factors. It is initially managed with diet, exercise, and oral medications.","source":"https://medlineplus.gov/diabetes.html"}
{"id":"faq-gen-002","question":"What is hypertension and what are normal blood pressure values?","answer":"Hypertension (high blood pressure) is a chronic condition where blood pressure is persistently elevated. Normal: below 120/80 mmHg. Elevated: 120–129 systolic, <80 diastolic. Stage 1 hypertension: 130–139/80–89 mmHg. Stage 2: 140+/90+ mmHg. Hypertensive crisis: above 180/120 mmHg. Untreated hypertension increases risk of heart attack, stroke, and kidney disease.","source":"https://medlineplus.gov/highbloodpressure.html"}
{"id":"faq-gen-003","question":"What is hyperlipidaemia?","answer":"Hyperlipidaemia means abnormally high levels of lipids (fats) in the blood, including cholesterol and/or triglycerides. It is a major risk factor for cardiovascular disease. It is usually managed with lifestyle changes (diet, exercise) and medications such as statins. It often has no symptoms, so regular blood tests are important.","source":"https://medlineplus.gov/cholesterol.html"}
{"id":"faq-gen-004","question":"What is anaemia and what causes it?","answer":"Anaemia is a condition where there are too few red blood cells or insufficient haemoglobin to carry adequate oxygen to body tissues. The most common cause is iron deficiency. Other causes include vitamin B12 deficiency, chronic disease, kidney disease, inherited disorders (sickle cell, thalassaemia), and bone marrow problems. Symptoms include fatigue, pallor, shortness of breath, and dizziness.","source":"https://medlineplus.gov/anemia.html"}
{"id":"faq-gen-005","question":"What are drug interactions and why do they matter?","answer":"A drug interaction occurs when one medication affects how another works β€” potentially increasing side effects, reducing effectiveness, or causing dangerous reactions. Common examples: warfarin interactions with many drugs; statins with certain antibiotics; blood pressure medications combined with NSAIDs. Always tell your doctor and pharmacist about all medications, supplements, and herbal remedies you take.","source":"https://medlineplus.gov/druginteractions.html"}
{"id":"faq-gen-006","question":"What is chronic kidney disease (CKD)?","answer":"CKD is a gradual loss of kidney function over time. It is staged 1–5 based on eGFR. Common causes include diabetes, hypertension, and glomerulonephritis. Early stages often have no symptoms. Later stages may cause fluid retention, fatigue, and electrolyte imbalances. Treatment focuses on controlling the underlying cause and protecting remaining kidney function. Stage 5 (eGFR <15) may require dialysis or transplant.","source":"https://medlineplus.gov/chronickidneydisease.html"}
{"id":"faq-gen-007","question":"What is BMI and what are the classifications?","answer":"BMI (Body Mass Index) is calculated as weight (kg) divided by height squared (mΒ²). Classifications for adults: Underweight: below 18.5. Normal weight: 18.5–24.9. Overweight: 25.0–29.9. Obese class I: 30.0–34.9. Obese class II: 35.0–39.9. Obese class III: 40 and above. BMI is a screening tool only and does not directly measure body fat or health.","source":"https://medlineplus.gov/obesity.html"}
{"id":"faq-gen-008","question":"What is a normal blood pressure reading?","answer":"A normal blood pressure is below 120/80 mmHg. The top number (systolic) is the pressure when the heart beats; the bottom number (diastolic) is the pressure when the heart rests between beats. Blood pressure should be checked regularly. A single high reading does not necessarily mean hypertension β€” multiple readings over time are used for diagnosis.","source":"https://medlineplus.gov/highbloodpressure.html"}
{"id":"faq-gen-009","question":"What is atrial fibrillation?","answer":"Atrial fibrillation (AF or AFib) is an irregular, often rapid heart rhythm caused by disorganised electrical signals in the atria. It increases stroke risk because blood can pool and clot in the heart. Symptoms include palpitations, fatigue, and shortness of breath, though some people have no symptoms. Treatment includes rate control, rhythm control, and anticoagulation (e.g. warfarin, NOACs).","source":"https://medlineplus.gov/atrialfibrillation.html"}
{"id":"faq-gen-010","question":"What is the difference between a viral and a bacterial infection?","answer":"Viral infections are caused by viruses (e.g. influenza, COVID-19, common cold) and do not respond to antibiotics. They are usually managed with rest, fluids, and symptom relief; antiviral medications exist for some. Bacterial infections are caused by bacteria (e.g. streptococcal throat, urinary tract infection, pneumonia) and can be treated with antibiotics. A doctor can determine whether an infection is viral or bacterial.","source":"https://medlineplus.gov/infectiousdiseases.html"}