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Rename utils.py to twilio_webhook.py
Browse files- twilio_webhook.py +60 -0
- utils.py +0 -50
twilio_webhook.py
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# twilio_webhook.py
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from flask import Flask, request
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from twilio.rest import Client
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from twilio.twiml.voice_response import VoiceResponse
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import requests
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app = Flask(__name__)
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@app.route("/voice", methods=['GET', 'POST'])
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def voice():
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# Create TwiML response
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resp = VoiceResponse()
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# Greet the caller
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resp.say("Hello! Welcome to our customer support. Please state your query.")
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# Record the caller's message
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resp.record(
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action='/handle_recording',
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method='POST',
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max_length=30,
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finish_on_key='#'
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)
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return str(resp)
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@app.route("/handle_recording", methods=['POST'])
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def handle_recording():
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# Get the recording URL from Twilio
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recording_url = request.values.get('RecordingUrl')
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# Download the recording
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audio_response = requests.get(recording_url)
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# Send to Hugging Face Space for processing
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hf_space_url = "YOUR_HUGGING_FACE_SPACE_URL/api/predict"
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files = {"data": [audio_response.content]}
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response = requests.post(hf_space_url, json=files)
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# Get the AI response
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ai_response = response.json()
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# Create TwiML to speak the response
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resp = VoiceResponse()
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resp.say(ai_response['data'][0])
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# Ask if they need more help
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resp.say("Is there anything else I can help you with?")
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resp.record(
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action='/handle_recording',
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method='POST',
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max_length=30,
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finish_on_key='#'
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)
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return str(resp)
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if __name__ == "__main__":
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app.run(debug=True)
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utils.py
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from transformers import pipeline, AutoTokenizer, AutoModelForCausalLM, VitsModel
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import soundfile as sf
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import torch
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import io
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import os
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# Speech-to-Text (Whisper)
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def transcribe_audio(audio_path):
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try:
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whisper = pipeline("automatic-speech-recognition", model="openai/whisper-tiny")
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audio, sample_rate = sf.read(audio_path)
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if sample_rate != 8000: # Convert to 8kHz for Twilio compatibility
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audio = sf.read(audio_path, samplerate=8000)[0]
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sf.write(audio_path, audio, 8000)
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result = whisper(audio_path)
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return result["text"]
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except Exception as e:
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print(f"STT Error: {e}")
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return "Sorry, I couldn't understand that."
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# NLP (Falcon-7B-Instruct)
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def generate_response(text):
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try:
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tokenizer = AutoTokenizer.from_pretrained("tiiuae/falcon-7b-instruct")
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model = AutoModelForCausalLM.from_pretrained("tiiuae/falcon-7b-instruct")
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prompt = (
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"You are a polite and helpful customer support agent. Respond professionally.\n"
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f"User: {text}\nAgent:"
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)
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inputs = tokenizer(prompt, return_tensors="pt")
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outputs = model.generate(**inputs, max_length=200, do_sample=True, top_p=0.9)
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response = tokenizer.decode(outputs[0], skip_special_tokens=True)
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return response.split("Agent:")[1].strip()
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except Exception as e:
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print(f"NLP Error: {e}")
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return "I'm having trouble processing your request. Please try again."
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# Text-to-Speech (VITS)
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def text_to_speech(text, output_path="output.wav"):
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try:
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tts_model = VitsModel.from_pretrained("facebook/mms-tts-eng")
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tts_tokenizer = AutoTokenizer.from_pretrained("facebook/mms-tts-eng")
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inputs = tts_tokenizer(text, return_tensors="pt")
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with torch.no_grad():
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waveform = tts_model(**inputs).waveform
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sf.write(output_path, waveform.squeeze().numpy(), 8000) # 8kHz for Twilio
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return output_path
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except Exception as e:
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print(f"TTS Error: {e}")
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return None
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