Update README.md

README.md

@@ -11,3 +11,75 @@ short_description: voice calling agent
 ---
 
 Check out the configuration reference at https://huggingface.co/docs/hub/spaces-config-reference
+
+---
+title: Overo.io Voice Agent
+emoji: 🎯
+colorFrom: blue
+colorTo: purple
+sdk: gradio
+sdk_version: 4.44.0
+app_file: app.py
+pinned: false
+license: mit
+---
+
+# 🎯 Overo.io Voice Agent POC
+
+Norwegian AI voice agent for customer service and complaint management.
+
+## Features
+
+- 🇳🇴 **Norwegian conversation flow**
+- 🤖 **Intelligent information extraction** 
+- 📊 **Automatic complaint categorization**
+- 📝 **Real-time data collection**
+- 📥 **CSV export for customer support**
+
+## How to Use
+
+1. **Start conversation**: Type your message as if you're calling customer service
+2. **Follow the flow**: The agent will guide you through collecting your complaint
+3. **Information is saved**: All details are automatically extracted and stored
+
+### Example Conversation
+
+```
+You: "Hei, jeg heter Lars og har et problem med min megler"
+Agent: "Hei Lars! Hyggelig å møte deg. Hvilken megler jobber du med hos Overo?"
+You: "Ole Hansen fra Oslo-kontoret"
+Agent: "Takk! Kan du beskrive problemet du opplever?"
+```
+
+## Test Scenarios
+
+Try these example inputs:
+
+- "Hei, jeg heter Maria Olsen og min megler svarer ikke på telefonen"
+- "Jeg har problemer med appen, den krasjer hele tiden"
+- "Fakturaen min er feil, kan dere hjelpe meg?"
+
+## Technical Details
+
+- **Framework**: Gradio for web interface
+- **Language**: Norwegian conversation patterns
+- **Data Export**: CSV format for Excel compatibility
+- **Storage**: In-memory for POC (can be upgraded to database)
+
+## Next Steps
+
+This POC demonstrates the conversation flow. Next phases will add:
+
+- 🎙️ **Real voice processing** (STT/TTS)
+- 📞 **Phone integration** via Twilio
+- 🗄️ **Database storage**
+- 📧 **Email notifications**
+
+## For Overo.io Team
+
+Test the conversation flow and provide feedback on:
+
+- Information collection completeness
+- Response naturalness in Norwegian
+- Missing edge cases
+- Additional features needed