Create utils.py

utils.py

@@ -0,0 +1,26 @@
+import requests
+
+def create_case_in_salesforce(message):
+    # Example payload for creating a Case record in Salesforce
+    case_data = {
+        "subject": "Customer Inquiry from Chatbot",
+        "description": message,
+        "status": "New",
+        "priority": "Medium",
+        "origin": "Web Chat",
+    }
+
+    # Send POST request to Salesforce API to create a Case record
+    response = requests.post(
+        "https://your_instance.salesforce.com/services/data/vXX.0/sobjects/Case/",
+        headers={
+            "Authorization": f"Bearer {SALESFORCE_API_KEY}",
+            "Content-Type": "application/json",
+        },
+        json=case_data,
+    )
+    
+    if response.status_code == 201:
+        print("Case created successfully!")
+    else:
+        print("Failed to create case:", response.text)