Dashboard Overview
Notifications
No new notifications
Total Sessions
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Today's Sessions
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Total Messages
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Live Chats
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In Queue
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Daily Users
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Blocked
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Users in Queue
0 waiting

SLA Metrics Overview

Monitoring response times, queue delays, and overall chat resolution speed.

Avg. Queue Wait Time
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Avg. Agent Reply Time
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Avg. Resolution Time
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SLA Breaches (>3 min)
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Breach Rate
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Human Takeover Rate
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General
Notifications
WhatsApp
System
Config
Security
Version info

Notifications

Control exactly which alert paths fire when a user requests human support.

OS popup alerts
Browser notification shown even when this tab is minimised
Background sound
HTMLAudioElement chime — plays while tab is hidden (path 1)
Foreground sound
AudioContext beep when the tab is open and active (path 2)
Re-play on tab focus Double-sound fix
Replay sound when you switch back to this tab — disable to prevent double-chime
Flash tab title
Blink "🔔 New Alert!" in the browser tab title bar
How the sound paths work: Background sound (HTMLAudio) already plays successfully in hidden tabs once audio is unlocked. Enabling "Re-play on tab focus" fires a second time when you switch back — leaving it off eliminates the double-chime.

WhatsApp

Configure who receives WhatsApp notifications when a user requests HR/supervisor.

Country code + number, no spaces or + sign. Example: 923XXXXXXXXX
If a token is already saved, it will show as ••••••••••••. Leave blank to keep your current token.
⚠️ Persistence Note: Settings saved here are temporary if your Hugging Face Space restarts. For permanent settings, add META_WHATSAPP_PHONE_ID, META_WHATSAPP_TOKEN, and META_WHATSAPP_ADMIN_NUMBER to your Space's Secrets.

Config

Runtime settings for session handling and auto-refresh behaviour.

Auto-refresh sessions
Poll every 3 s for new messages and session state changes

Security

OTP and session security controls.

Require OTP on login
Two-factor code sent to registered email on every sign-in
Active

Version Info

Current version details of the bot.

Current Version
The currently deployed version of the Martechsol Assistant
v1.2

Select a session to view the conversation

Admin Users

Manage admin accounts, roles, and permissions.

User Role Status Email Permissions Last Login Actions