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chatbot21 / app /admin /templates /admin.html

Martechsol

Fix: notification sound auto-login and suspend issues

3035a54 about 1 month ago

164 kB

	<!DOCTYPE html>
	<html lang="en">

	<head>
	<meta charset="UTF-8" />
	<meta name="viewport" content="width=device-width,initial-scale=1.0" />
	<title>Martechsol — Admin Dashboard</title>
	<link rel="icon" href="/martech_sol_logo.jpg" type="image/jpeg" />
	<link rel="preconnect" href="https://fonts.googleapis.com" />
	<link href="https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap" rel="stylesheet" />
	<script src="https://cdnjs.cloudflare.com/ajax/libs/jszip/3.10.1/jszip.min.js"></script>
	<script src="https://cdn.jsdelivr.net/npm/chart.js"></script>
	<style>
	*,
	*::before,
	*::after {
	box-sizing: border-box;
	margin: 0;
	padding: 0;
	}

	:root {
	--bg: #f8fafc;
	--surface: #ffffff;
	--surface-hover: #f1f5f9;
	--border: #e2e8f0;
	--accent: #8b5cf6;
	--accent-hover: #7c3aed;
	--accent2: #a855f7;
	--accent-light: #ede9fe;
	--green: #10b981;
	--red: #ef4444;
	--yellow: #f59e0b;
	--text: #0f172a;
	--text2: #475569;
	--text3: #94a3b8;
	--radius: 12px;
	--shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.05);
	--shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06);
	--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.1), 0 4px 6px -2px rgba(0, 0, 0, 0.05);
	}

	html,
	body {
	height: 100%;
	font-family: 'Inter', sans-serif;
	background: var(--bg);
	color: var(--text);
	overflow: hidden;
	}

	/* ── Utilities ── */
	.flex {
	display: flex;
	}

	.items-center {
	align-items: center;
	}

	.justify-between {
	justify-content: space-between;
	}

	.gap-2 {
	gap: 8px;
	}

	.gap-4 {
	gap: 16px;
	}

	.hidden {
	display: none !important;
	}

	/* ── Login Screen ── */
	#login-screen {
	position: fixed;
	inset: 0;
	display: flex;
	align-items: center;
	justify-content: center;
	background: linear-gradient(135deg, #f8fafc 0%, #e2e8f0 100%);
	z-index: 9999;
	}

	.login-card {
	width: 380px;
	background: var(--surface);
	border-radius: 24px;
	padding: 48px 40px;
	box-shadow: var(--shadow-lg);
	border: 1px solid var(--border);
	animation: fadeUp .5s ease;
	}

	.login-logo {
	text-align: center;
	margin-bottom: 32px;
	}

	.login-logo svg {
	width: 56px;
	height: 56px;
	margin: 0 auto;
	display: block;
	}

	.login-logo h1 {
	font-size: 24px;
	font-weight: 700;
	margin-top: 16px;
	background: linear-gradient(135deg, var(--accent), var(--accent2));
	-webkit-background-clip: text;
	-webkit-text-fill-color: transparent;
	}

	.login-logo p {
	font-size: 14px;
	color: var(--text2);
	margin-top: 4px;
	}

	.form-group {
	margin-bottom: 20px;
	}

	.form-group label {
	display: block;
	font-size: 12px;
	font-weight: 600;
	color: var(--text2);
	text-transform: uppercase;
	letter-spacing: .06em;
	margin-bottom: 8px;
	}

	.form-group input {
	width: 100%;
	padding: 12px 16px;
	background: #f8fafc;
	border: 1px solid var(--border);
	border-radius: 12px;
	color: var(--text);
	font-size: 15px;
	outline: none;
	transition: all .2s;
	}

	.form-group input:focus {
	border-color: var(--accent);
	background: #fff;
	box-shadow: 0 0 0 3px var(--accent-light);
	}

	.btn-primary {
	width: 100%;
	padding: 14px;
	border: none;
	border-radius: 12px;
	cursor: pointer;
	font-size: 15px;
	font-weight: 600;
	background: linear-gradient(135deg, var(--accent), var(--accent2));
	color: #fff;
	transition: all .2s;
	box-shadow: 0 4px 12px rgba(139, 92, 246, 0.3);
	}

	.btn-primary:hover {
	opacity: .9;
	transform: translateY(-2px);
	box-shadow: 0 6px 16px rgba(139, 92, 246, 0.4);
	}

	.btn-primary:disabled {
	opacity: 0.6;
	cursor: not-allowed;
	transform: none;
	}

	.btn-secondary {
	width: 100%;
	padding: 12px;
	border: 1px solid var(--border);
	border-radius: 12px;
	cursor: pointer;
	font-size: 14px;
	font-weight: 600;
	background: var(--surface);
	color: var(--text2);
	transition: all .2s;
	}

	.btn-secondary:hover {
	background: var(--surface-hover);
	color: var(--text);
	}

	.login-error {
	display: none;
	background: #fef2f2;
	border: 1px solid #fecaca;
	border-radius: 12px;
	padding: 12px;
	font-size: 14px;
	color: #b91c1c;
	margin-top: 16px;
	text-align: center;
	}

	/* ── App Layout ── */
	#app {
	display: none;
	height: 100vh;
	width: 100vw;
	flex-direction: row;
	}

	/* ── Resizer ── */
	.resizer {
	width: 6px;
	background: var(--border);
	cursor: col-resize;
	transition: background 0.2s;
	z-index: 20;
	}

	.resizer:hover,
	.resizer.dragging {
	background: var(--accent);
	}

	.btn-icon {
	background: transparent;
	border: none;
	cursor: pointer;
	color: var(--text2);
	display: flex;
	align-items: center;
	justify-content: center;
	width: 36px;
	height: 36px;
	border-radius: 50%;
	transition: background .2s;
	position: relative;
	}

	.btn-icon:hover {
	background: var(--surface-hover);
	color: var(--text);
	}

	.notification-badge {
	position: absolute;
	top: 4px;
	right: 4px;
	width: 8px;
	height: 8px;
	background: var(--red);
	border-radius: 50%;
	border: 2px solid var(--surface);
	display: none;
	}

	.notification-dropdown {
	position: absolute;
	top: 60px;
	right: 32px;
	width: 320px;
	background: var(--surface);
	border: 1px solid var(--border);
	border-radius: 16px;
	box-shadow: var(--shadow-lg);
	display: none;
	flex-direction: column;
	z-index: 100;
	overflow: hidden;
	animation: fadeUp .2s ease;
	}

	.notification-dropdown.show {
	display: flex;
	}

	.notif-header {
	padding: 16px;
	border-bottom: 1px solid var(--border);
	display: flex;
	align-items: center;
	justify-content: space-between;
	font-weight: 600;
	color: var(--text);
	font-size: 14px;
	}

	.notif-list {
	max-height: 300px;
	overflow-y: auto;
	}

	.notif-item {
	padding: 12px 16px;
	border-bottom: 1px solid var(--border);
	display: flex;
	flex-direction: column;
	gap: 4px;
	cursor: pointer;
	transition: background .2s;
	}

	.notif-item:hover {
	background: var(--surface-hover);
	}

	.notif-item-title {
	font-size: 13px;
	font-weight: 600;
	color: var(--text);
	}

	.notif-item-desc {
	font-size: 12px;
	color: var(--text2);
	}

	.notif-item-time {
	font-size: 10px;
	color: var(--text3);
	align-self: flex-end;
	}

	.notif-empty {
	padding: 32px 16px;
	text-align: center;
	color: var(--text3);
	font-size: 13px;
	}

	/* ── Sidebar ── */
	.sidebar {
	background: var(--surface);
	border-right: 1px solid var(--border);
	display: flex;
	flex-direction: column;
	z-index: 10;
	flex: 0 0 280px;
	min-width: 200px;
	max-width: 600px;
	}

	.sidebar-header {
	padding: 24px;
	display: flex;
	align-items: center;
	gap: 12px;
	border-bottom: 1px solid var(--border);
	}

	.sidebar-header svg {
	width: 32px;
	height: 32px;
	}

	.sidebar-header h2 {
	font-size: 18px;
	font-weight: 700;
	color: var(--text);
	}

	.nav-menu {
	padding: 20px 16px;
	display: flex;
	flex-direction: column;
	gap: 8px;
	flex: 1;
	}

	.nav-item {
	display: flex;
	align-items: center;
	gap: 12px;
	padding: 12px 16px;
	border-radius: 10px;
	color: var(--text2);
	font-weight: 500;
	font-size: 15px;
	cursor: pointer;
	transition: all .2s;
	border: 1px solid transparent;
	}

	.nav-item svg {
	width: 20px;
	height: 20px;
	opacity: 0.7;
	}

	.nav-item:hover {
	background: var(--surface-hover);
	color: var(--text);
	}

	.nav-item.active {
	background: var(--accent-light);
	color: var(--accent);
	border-color: rgba(139, 92, 246, 0.2);
	}

	.nav-item.active svg {
	opacity: 1;
	}

	.nav-section-title {
	font-size: 11px;
	font-weight: 700;
	text-transform: uppercase;
	letter-spacing: .08em;
	color: var(--text3);
	margin: 20px 0 8px 16px;
	}

	.quick-link {
	display: flex;
	align-items: center;
	justify-content: space-between;
	padding: 10px 16px;
	border-radius: 8px;
	color: var(--text2);
	font-size: 13px;
	text-decoration: none;
	transition: background .2s;
	margin-bottom: 4px;
	}

	.quick-link:hover {
	background: var(--surface-hover);
	color: var(--accent);
	}

	.quick-link svg {
	width: 14px;
	height: 14px;
	}

	.sidebar-footer {
	padding: 20px;
	border-top: 1px solid var(--border);
	}

	/* ── Main Area ── */
	.main-area {
	display: flex;
	flex-direction: column;
	background: var(--bg);
	overflow: hidden;
	}

	.topbar {
	height: 70px;
	padding: 0 32px;
	background: var(--surface);
	border-bottom: 1px solid var(--border);
	display: flex;
	align-items: center;
	justify-content: space-between;
	flex-shrink: 0;
	}

	.topbar-title {
	font-size: 20px;
	font-weight: 600;
	color: var(--text);
	}

	.view-container {
	flex: 1;
	min-height: 0;
	overflow-y: auto;
	padding: 32px;
	display: none;
	}

	.view-container.active {
	display: flex;
	flex-direction: column;
	animation: fadeUp .4s ease;
	}

	/* ── Dashboard View ── */
	.stats-grid {
	display: grid;
	grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
	gap: 24px;
	margin-bottom: 32px;
	}

	.stat-card {
	background: var(--surface);
	border-radius: 16px;
	padding: 24px;
	border: 1px solid var(--border);
	box-shadow: var(--shadow-sm);
	display: flex;
	flex-direction: column;
	gap: 8px;
	}

	.stat-card-title {
	font-size: 14px;
	font-weight: 500;
	color: var(--text2);
	}

	.stat-card-value {
	font-size: 36px;
	font-weight: 700;
	color: var(--text);
	display: flex;
	align-items: baseline;
	gap: 8px;
	}

	.stat-card-value.accent {
	color: var(--accent);
	}

	.chart-container {
	background: var(--surface);
	border-radius: 16px;
	padding: 24px;
	border: 1px solid var(--border);
	box-shadow: var(--shadow-sm);
	height: 400px;
	width: 100%;
	}

	/* ── Sessions View ── */
	#view-sessions {
	padding: 0;
	flex-direction: row;
	}

	.sessions-sidebar {
	width: 320px;
	background: var(--surface);
	border-right: 1px solid var(--border);
	display: flex;
	flex-direction: column;
	flex-shrink: 0;
	}

	.sessions-header {
	padding: 20px;
	border-bottom: 1px solid var(--border);
	display: flex;
	flex-direction: column;
	gap: 12px;
	}

	.search-input {
	width: 100%;
	padding: 10px 14px;
	border: 1px solid var(--border);
	border-radius: 10px;
	background: var(--bg);
	font-size: 14px;
	outline: none;
	}

	.search-input:focus {
	border-color: var(--accent);
	}

	.session-actions {
	display: flex;
	gap: 8px;
	}

	.session-list {
	flex: 1;
	overflow-y: auto;
	padding: 12px;
	}

	.session-item {
	padding: 14px;
	border-radius: 12px;
	cursor: pointer;
	margin-bottom: 8px;
	border: 1px solid transparent;
	transition: all .2s;
	}

	.session-item:hover {
	background: var(--bg);
	border-color: var(--border);
	}

	.session-item.active {
	background: var(--accent-light);
	border-color: rgba(139, 92, 246, 0.3);
	}

	.session-item-header {
	display: flex;
	justify-content: space-between;
	align-items: center;
	margin-bottom: 6px;
	}

	.session-item-name {
	font-weight: 600;
	font-size: 14px;
	color: var(--text);
	white-space: nowrap;
	overflow: hidden;
	text-overflow: ellipsis;
	}

	.session-item.active .session-item-name {
	color: var(--accent);
	}

	.session-item-time {
	font-size: 11px;
	color: var(--text3);
	}

	.session-item-meta {
	display: flex;
	justify-content: space-between;
	align-items: center;
	font-size: 12px;
	color: var(--text2);
	}

	.msg-badge {
	background: var(--bg);
	padding: 2px 8px;
	border-radius: 20px;
	font-size: 11px;
	font-weight: 600;
	border: 1px solid var(--border);
	}

	.session-item.active .msg-badge {
	background: #fff;
	color: var(--accent);
	border-color: rgba(139, 92, 246, 0.3);
	}

	.chat-view {
	flex: 1;
	display: flex;
	flex-direction: column;
	background: var(--bg);
	}

	.chat-header {
	padding: 20px 32px;
	background: var(--surface);
	border-bottom: 1px solid var(--border);
	display: flex;
	align-items: center;
	justify-content: space-between;
	}

	.chat-header-info h3 {
	font-size: 18px;
	font-weight: 600;
	color: var(--text);
	margin-bottom: 4px;
	}

	.chat-header-info p {
	font-size: 13px;
	color: var(--text2);
	}

	.chat-header-actions {
	display: flex;
	gap: 12px;
	}

	.chat-messages {
	flex: 1;
	overflow-y: auto;
	padding: 32px;
	display: flex;
	flex-direction: column;
	gap: 24px;
	}

	.msg-wrapper {
	display: flex;
	flex-direction: column;
	max-width: 80%;
	}

	.msg-wrapper.user {
	align-self: flex-end;
	}

	.msg-wrapper.bot {
	align-self: flex-start;
	}

	.msg-meta {
	font-size: 11px;
	color: var(--text3);
	margin-bottom: 6px;
	display: flex;
	gap: 8px;
	align-items: center;
	}

	.msg-wrapper.user .msg-meta {
	justify-content: flex-end;
	}

	.msg-bubble {
	padding: 16px 20px;
	border-radius: 18px;
	font-size: 15px;
	line-height: 1.6;
	box-shadow: var(--shadow-sm);
	white-space: pre-wrap;
	word-wrap: break-word;
	}

	.msg-wrapper.user .msg-bubble {
	background: var(--surface);
	border: 1px solid var(--border);
	color: var(--text);
	border-bottom-right-radius: 4px;
	}

	.msg-wrapper.bot .msg-bubble {
	background: linear-gradient(135deg, var(--accent), var(--accent2));
	color: #fff;
	border-bottom-left-radius: 4px;
	border: none;
	}

	.placeholder-view {
	flex: 1;
	display: flex;
	flex-direction: column;
	align-items: center;
	justify-content: center;
	color: var(--text3);
	}

	.placeholder-view svg {
	width: 64px;
	height: 64px;
	opacity: 0.5;
	margin-bottom: 16px;
	}

	/* ── Permission Dialog ── */
	#perm-dialog-overlay {
	position: fixed;
	inset: 0;
	background: rgba(15, 23, 42, 0.55);
	backdrop-filter: blur(6px);
	z-index: 10000;
	display: flex;
	align-items: center;
	justify-content: center;
	animation: fadeIn .25s ease;
	}

	#perm-dialog-overlay.hidden {
	display: none;
	}

	@keyframes fadeIn {
	from {
	opacity: 0;
	}

	to {
	opacity: 1;
	}
	}

	.perm-card {
	background: var(--surface);
	border-radius: 24px;
	padding: 36px 40px 32px;
	width: 440px;
	max-width: 95vw;
	box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.25);
	border: 1px solid var(--border);
	animation: slideUp .3s cubic-bezier(0.34, 1.56, 0.64, 1);
	}

	@keyframes slideUp {
	from {
	opacity: 0;
	transform: translateY(24px) scale(.97);
	}

	to {
	opacity: 1;
	transform: translateY(0) scale(1);
	}
	}

	.perm-header {
	text-align: center;
	margin-bottom: 28px;
	}

	.perm-header .perm-icon-wrap {
	width: 64px;
	height: 64px;
	border-radius: 18px;
	background: linear-gradient(135deg, var(--accent), var(--accent2));
	display: flex;
	align-items: center;
	justify-content: center;
	margin: 0 auto 16px;
	font-size: 28px;
	box-shadow: 0 8px 20px rgba(139, 92, 246, 0.35);
	}

	.perm-header h2 {
	font-size: 20px;
	font-weight: 700;
	color: var(--text);
	margin-bottom: 6px;
	}

	.perm-header p {
	font-size: 13px;
	color: var(--text2);
	line-height: 1.5;
	}

	.perm-list {
	display: flex;
	flex-direction: column;
	gap: 12px;
	margin-bottom: 24px;
	}

	.perm-row {
	display: flex;
	align-items: center;
	gap: 14px;
	padding: 14px 16px;
	border-radius: 14px;
	border: 1.5px solid var(--border);
	background: var(--bg);
	transition: border-color .2s;
	}

	.perm-row.granted {
	border-color: #10b981;
	background: #f0fdf4;
	}

	.perm-row.denied {
	border-color: #ef4444;
	background: #fef2f2;
	}

	.perm-row-icon {
	width: 40px;
	height: 40px;
	border-radius: 12px;
	background: var(--accent-light);
	display: flex;
	align-items: center;
	justify-content: center;
	font-size: 20px;
	flex-shrink: 0;
	}

	.perm-row.granted .perm-row-icon {
	background: #dcfce7;
	}

	.perm-row.denied .perm-row-icon {
	background: #fee2e2;
	}

	.perm-row-info {
	flex: 1;
	min-width: 0;
	}

	.perm-row-info strong {
	display: block;
	font-size: 14px;
	font-weight: 600;
	color: var(--text);
	margin-bottom: 2px;
	}

	.perm-row-info span {
	font-size: 12px;
	color: var(--text2);
	}

	.perm-status {
	font-size: 12px;
	font-weight: 600;
	padding: 4px 10px;
	border-radius: 20px;
	flex-shrink: 0;
	}

	.perm-status.ok {
	background: #dcfce7;
	color: #15803d;
	}

	.perm-status.bad {
	background: #fee2e2;
	color: #b91c1c;
	}

	.perm-status.prompt {
	background: var(--accent-light);
	color: var(--accent);
	}

	.perm-grant-btn {
	padding: 6px 14px;
	border: none;
	border-radius: 8px;
	cursor: pointer;
	font-size: 12px;
	font-weight: 600;
	background: linear-gradient(135deg, var(--accent), var(--accent2));
	color: #fff;
	transition: opacity .2s, transform .2s;
	flex-shrink: 0;
	}

	.perm-grant-btn:hover {
	opacity: .88;
	transform: translateY(-1px);
	}

	.perm-grant-btn:disabled {
	opacity: .4;
	cursor: not-allowed;
	transform: none;
	}

	.perm-actions {
	display: flex;
	flex-direction: column;
	gap: 10px;
	}

	#btn-perm-enable-all {
	width: 100%;
	padding: 14px;
	border: none;
	border-radius: 12px;
	cursor: pointer;
	font-size: 15px;
	font-weight: 600;
	background: linear-gradient(135deg, var(--accent), var(--accent2));
	color: #fff;
	transition: all .2s;
	box-shadow: 0 4px 14px rgba(139, 92, 246, .35);
	}

	#btn-perm-enable-all:hover {
	opacity: .9;
	transform: translateY(-1px);
	box-shadow: 0 6px 18px rgba(139, 92, 246, .45);
	}

	#btn-perm-skip {
	width: 100%;
	padding: 11px;
	border: 1px solid var(--border);
	border-radius: 12px;
	cursor: pointer;
	font-size: 14px;
	font-weight: 500;
	background: var(--surface);
	color: var(--text2);
	transition: all .2s;
	}

	#btn-perm-skip:hover {
	background: var(--surface-hover);
	color: var(--text);
	}

	/* ── Toasts & Modals ── */
	.toast {
	position: fixed;
	bottom: 32px;
	right: 32px;
	padding: 16px 24px;
	background: var(--surface);
	border: 1px solid var(--border);
	border-radius: 12px;
	font-size: 14px;
	font-weight: 500;
	color: var(--text);
	box-shadow: var(--shadow-lg);
	transform: translateY(20px);
	opacity: 0;
	transition: all .3s cubic-bezier(0.4, 0, 0.2, 1);
	pointer-events: none;
	z-index: 9998;
	display: flex;
	align-items: center;
	gap: 12px;
	}

	.toast.show {
	transform: translateY(0);
	opacity: 1;
	}

	.toast.success {
	border-left: 4px solid var(--green);
	}

	.toast.error {
	border-left: 4px solid var(--red);
	}

	.modal-overlay {
	position: fixed;
	inset: 0;
	background: rgba(15, 23, 42, 0.4);
	backdrop-filter: blur(4px);
	z-index: 10000;
	display: flex;
	align-items: center;
	justify-content: center;
	opacity: 0;
	visibility: hidden;
	transition: all .2s;
	}

	.modal-overlay.open {
	opacity: 1;
	visibility: visible;
	}

	.modal {
	background: var(--surface);
	border-radius: 20px;
	padding: 32px;
	width: 420px;
	box-shadow: var(--shadow-lg);
	transform: scale(0.95);
	transition: all .2s;
	}

	.modal-overlay.open .modal {
	transform: scale(1);
	}

	.modal-header {
	display: flex;
	justify-content: space-between;
	align-items: center;
	margin-bottom: 24px;
	}

	.modal-header h3 {
	font-size: 18px;
	font-weight: 600;
	color: var(--text);
	}

	.modal-close {
	background: none;
	border: none;
	cursor: pointer;
	color: var(--text3);
	padding: 4px;
	}

	.modal-close:hover {
	color: var(--text);
	}

	.export-option {
	display: flex;
	align-items: center;
	gap: 12px;
	padding: 16px;
	border: 1px solid var(--border);
	border-radius: 12px;
	margin-bottom: 12px;
	cursor: pointer;
	transition: all .2s;
	}

	.export-option:hover {
	background: var(--bg);
	}

	.export-option.selected {
	border-color: var(--accent);
	background: var(--accent-light);
	}

	.export-option input {
	width: 18px;
	height: 18px;
	accent-color: var(--accent);
	}

	.export-option-text strong {
	display: block;
	font-size: 14px;
	font-weight: 600;
	color: var(--text);
	}

	.export-option-text span {
	display: block;
	font-size: 12px;
	color: var(--text2);
	margin-top: 4px;
	}

	.format-btn {
	flex: 1;
	padding: 12px;
	border: 1px solid var(--border);
	border-radius: 10px;
	background: var(--bg);
	font-weight: 600;
	font-size: 13px;
	color: var(--text2);
	cursor: pointer;
	}

	.format-btn.active {
	background: var(--surface);
	border-color: var(--accent);
	color: var(--accent);
	box-shadow: var(--shadow-sm);
	}

	/* ── Animations ── */
	@keyframes fadeUp {
	from {
	opacity: 0;
	transform: translateY(10px);
	}

	to {
	opacity: 1;
	transform: translateY(0);
	}
	}

	@keyframes spin {
	to {
	transform: rotate(360deg);
	}
	}

	.spinner {
	width: 24px;
	height: 24px;
	border: 2px solid var(--border);
	border-top-color: var(--accent);
	border-radius: 50%;
	animation: spin .8s linear infinite;
	margin: auto;
	}

	/* Reply area: hidden by .hidden class, flex when visible */
	.chat-reply-area {
	display: flex;
	}

	.chat-reply-area.hidden {
	display: none !important;
	}

	/* Settings view padding */
	#view-settings {
	padding: 32px;
	}

	/* Sessions view no padding */
	#view-sessions {
	padding: 0;
	}

	/* ── Queued Users Panel ── */
	.queue-panel {
	background: var(--surface);
	border: 1px solid var(--border);
	border-radius: 16px;
	padding: 20px;
	margin-top: 24px;
	}

	.queue-panel-header {
	display: flex;
	align-items: center;
	justify-content: space-between;
	margin-bottom: 16px;
	}

	.queue-panel-title {
	font-size: 15px;
	font-weight: 600;
	color: var(--text1);
	display: flex;
	align-items: center;
	gap: 8px;
	}

	.queue-panel-title .queue-dot {
	width: 8px;
	height: 8px;
	border-radius: 50%;
	background: #f59e0b;
	animation: pulse-dot 2s infinite;
	}

	.queue-panel-count {
	font-size: 12px;
	font-weight: 600;
	color: #f59e0b;
	background: rgba(245, 158, 11, 0.12);
	padding: 3px 10px;
	border-radius: 20px;
	}

	.queue-items {
	display: flex;
	flex-direction: column;
	gap: 8px;
	max-height: 320px;
	overflow-y: auto;
	}

	.queue-item {
	display: flex;
	align-items: center;
	justify-content: space-between;
	padding: 12px 14px;
	background: var(--bg);
	border: 1px solid var(--border);
	border-radius: 12px;
	cursor: pointer;
	transition: all 0.2s;
	}

	.queue-item:hover {
	border-color: var(--accent);
	background: var(--surface-hover);
	}

	.queue-item-info {
	display: flex;
	flex-direction: column;
	gap: 2px;
	min-width: 0;
	}

	.queue-item-name {
	font-size: 13px;
	font-weight: 600;
	color: var(--text1);
	white-space: nowrap;
	overflow: hidden;
	text-overflow: ellipsis;
	}

	.queue-item-timer {
	font-size: 11px;
	color: #f59e0b;
	font-weight: 500;
	font-variant-numeric: tabular-nums;
	}

	.queue-takeover-btn {
	padding: 5px 12px;
	font-size: 11px;
	font-weight: 600;
	color: #fff;
	background: var(--accent);
	border: none;
	border-radius: 8px;
	cursor: pointer;
	white-space: nowrap;
	transition: background 0.15s;
	flex-shrink: 0;
	}

	.queue-takeover-btn:hover {
	background: var(--accent-hover);
	}

	.queue-empty {
	text-align: center;
	padding: 28px 16px;
	color: var(--text3);
	font-size: 13px;
	}

	.queue-empty svg {
	width: 36px;
	height: 36px;
	margin-bottom: 8px;
	opacity: 0.35;
	}

	@keyframes queue-flash {
	0% {
	background: rgba(245, 158, 11, 0.18);
	}

	100% {
	background: var(--bg);
	}
	}

	.queue-item-new {
	animation: queue-flash 1.5s ease-out;
	}

	.queue-badge {
	position: absolute;
	top: 6px;
	right: 6px;
	min-width: 18px;
	height: 18px;
	padding: 0 5px;
	font-size: 10px;
	font-weight: 700;
	color: #fff;
	background: #f59e0b;
	border-radius: 10px;
	display: none;
	align-items: center;
	justify-content: center;
	line-height: 1;
	}

	/* ── Settings Panel ── */
	.settings-nav-item {
	display: flex;
	align-items: center;
	gap: 10px;
	padding: 9px 12px;
	border-radius: 9px;
	font-size: 13px;
	font-weight: 500;
	color: var(--text2);
	cursor: pointer;
	transition: all .15s;
	}

	.settings-nav-item svg {
	opacity: .7;
	flex-shrink: 0;
	}

	.settings-nav-item:hover {
	background: var(--surface-hover);
	color: var(--text);
	}

	.settings-nav-item.active {
	background: var(--accent-light);
	color: var(--accent);
	}

	.settings-nav-item.active svg {
	opacity: 1;
	}

	.settings-section {
	display: none;
	}

	.settings-section.active {
	display: block;
	}

	.settings-row {
	display: flex;
	align-items: center;
	gap: 14px;
	padding: 14px 16px;
	background: var(--surface);
	}

	.settings-row-icon {
	width: 32px;
	height: 32px;
	border-radius: 9px;
	display: flex;
	align-items: center;
	justify-content: center;
	flex-shrink: 0;
	}

	.settings-toggle {
	position: relative;
	width: 38px;
	height: 22px;
	flex-shrink: 0;
	cursor: pointer;
	}

	.settings-toggle input {
	opacity: 0;
	width: 0;
	height: 0;
	position: absolute;
	}

	.settings-toggle-track {
	position: absolute;
	inset: 0;
	border-radius: 11px;
	background: var(--border);
	transition: background .2s;
	}

	.settings-toggle input:checked+.settings-toggle-track {
	background: var(--accent);
	}

	.settings-toggle-thumb {
	position: absolute;
	top: 3px;
	left: 3px;
	width: 16px;
	height: 16px;
	border-radius: 50%;
	background: white;
	transition: transform .2s;
	pointer-events: none;
	box-shadow: 0 1px 3px rgba(0, 0, 0, 0.2);
	}

	.settings-toggle input:checked~.settings-toggle-thumb {
	transform: translateX(16px);
	}

	.settings-badge {
	font-size: 11px;
	font-weight: 600;
	padding: 3px 10px;
	border-radius: 20px;
	flex-shrink: 0;
	background: #dcfce7;
	color: #15803d;
	}

	/* Custom Context Menu */
	#custom-context-menu {
	position: fixed;
	z-index: 10000;
	background: rgba(255, 255, 255, 0.95);
	backdrop-filter: blur(12px);
	border: 1px solid var(--border);
	border-radius: 12px;
	box-shadow: var(--shadow-lg);
	padding: 6px;
	display: none;
	flex-direction: column;
	min-width: 160px;
	overflow: hidden;
	transform-origin: top left;
	animation: contextMenuPop 0.15s cubic-bezier(0.2, 0.8, 0.2, 1);
	}

	@keyframes contextMenuPop {
	0% {
	opacity: 0;
	transform: scale(0.95);
	}

	100% {
	opacity: 1;
	transform: scale(1);
	}
	}

	.ctx-menu-item {
	padding: 10px 14px;
	font-size: 13px;
	color: var(--text);
	display: flex;
	align-items: center;
	gap: 10px;
	cursor: pointer;
	border-radius: 8px;
	transition: background 0.1s;
	}

	.ctx-menu-item:hover {
	background: var(--surface-hover);
	}

	.ctx-menu-item.danger {
	color: var(--red);
	}

	.ctx-menu-item.danger:hover {
	background: rgba(239, 68, 68, 0.1);
	}

	.ctx-divider {
	height: 1px;
	background: var(--border);
	margin: 4px 0;
	}

	.session-item-archived {
	opacity: 0.65;
	}
	</style>
	</head>

	<body>

	<!-- LOGIN SCREEN -->
	<div id="login-screen">
	<div class="login-card">
	<div class="login-logo">
	<img src="/martech_sol_logo.jpg" alt="Martechsol Logo"
	style="width: 56px; height: 56px; margin-bottom: 16px; border-radius: 12px; object-fit: contain;" />
	<h1>Welcome Back</h1>
	<p>Sign in to manage your AI agents</p>
	</div>

	<div id="login-stage-1">
	<div class="form-group">
	<label>Username</label>
	<input type="text" id="inp-user" placeholder="admin" autocomplete="username" />
	</div>
	<div class="form-group">
	<label>Password</label>
	<input type="password" id="inp-pass" placeholder="••••••••" autocomplete="current-password" />
	</div>
	<button class="btn-primary" id="btn-login">Sign In</button>
	</div>

	<div id="login-stage-2" class="hidden">
	<div class="form-group">
	<label>Security Code (OTP)</label>
	<input type="text" id="inp-otp" placeholder="123456" maxlength="6"
	style="text-align:center;letter-spacing:8px;font-size:20px;font-weight:700" />
	<p id="otp-hint" style="font-size:12px;color:var(--text2);margin-top:12px;text-align:center">Code sent to your
	email.</p>
	</div>
	<button class="btn-primary" id="btn-verify">Verify Code</button>
	<button class="btn-secondary" id="btn-back" style="margin-top:12px">Back</button>
	</div>

	<div class="login-error" id="login-error"></div>
	</div>
	</div>

	<!-- APP CONTAINER -->
	<div id="app">

	<!-- Sidebar -->
	<aside class="sidebar" id="sidebar">
	<div class="sidebar-header">
	<svg viewBox="0 0 32 32" fill="none">
	<rect width="32" height="32" rx="8" fill="url(#lg)" />
	<path d="M10 16h12M16 10v12" stroke="#fff" stroke-width="2.5" stroke-linecap="round" />
	</svg>
	<h2>Admin Panel</h2>
	</div>

	<nav class="nav-menu">
	<div class="nav-item active" data-view="dashboard" id="nav-dashboard">
	<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
	<rect x="3" y="3" width="7" height="7"></rect>
	<rect x="14" y="3" width="7" height="7"></rect>
	<rect x="14" y="14" width="7" height="7"></rect>
	<rect x="3" y="14" width="7" height="7"></rect>
	</svg>
	Dashboard
	</div>
	<div class="nav-item" data-view="sla" id="nav-sla">
	<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
	<circle cx="12" cy="12" r="10"></circle>
	<polyline points="12 6 12 12 16 14"></polyline>
	</svg>
	SLA Dashboard
	</div>
	<div class="nav-item" data-view="sessions" id="nav-sessions">
	<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
	<path d="M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z"></path>
	</svg>
	Live Sessions
	</div>
	<div class="nav-item" data-view="queued" id="nav-queued" style="position:relative;">
	<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
	<circle cx="12" cy="12" r="10"></circle>
	<polyline points="12 6 12 12 16 14"></polyline>
	</svg>
	Queued Users
	<span class="queue-badge" id="queue-badge">0</span>
	</div>
	<div class="nav-item" data-view="daily" id="nav-daily">
	<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
	<rect x="3" y="4" width="18" height="18" rx="2" ry="2"></rect>
	<line x1="16" y1="2" x2="16" y2="6"></line>
	<line x1="8" y1="2" x2="8" y2="6"></line>
	<line x1="3" y1="10" x2="21" y2="10"></line>
	</svg>
	Daily Users
	</div>
	<div class="nav-item" data-view="blocked" id="nav-blocked">
	<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
	<circle cx="12" cy="12" r="10"></circle>
	<line x1="4.93" y1="4.93" x2="19.07" y2="19.07"></line>
	</svg>
	Blocked Users
	</div>
	<div class="nav-item" data-view="archived" id="nav-archived">
	<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
	<polyline points="21 8 21 21 3 21 3 8"></polyline>
	<rect x="1" y="3" width="22" height="5"></rect>
	<line x1="10" y1="12" x2="14" y2="12"></line>
	</svg>
	Archived
	</div>
	<div class="nav-item" data-view="settings" id="nav-settings">
	<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
	<circle cx="12" cy="12" r="3"></circle>
	<path
	d="M19.4 15a1.65 1.65 0 0 0 .33 1.82l.06.06a2 2 0 0 1 0 2.83 2 2 0 0 1-2.83 0l-.06-.06a1.65 1.65 0 0 0-1.82-.33 1.65 1.65 0 0 0-1 1.51V21a2 2 0 0 1-2 2 2 2 0 0 1-2-2v-.09A1.65 1.65 0 0 0 9 19.4a1.65 1.65 0 0 0-1.82.33l-.06.06a2 2 0 0 1-2.83 0 2 2 0 0 1 0-2.83l.06-.06A1.65 1.65 0 0 0 4.68 15a1.65 1.65 0 0 0-1.51-1H3a2 2 0 0 1-2-2 2 2 0 0 1 2-2h.09A1.65 1.65 0 0 0 4.6 9a1.65 1.65 0 0 0-.33-1.82l-.06-.06a2 2 0 0 1 0-2.83 2 2 0 0 1 2.83 0l.06.06A1.65 1.65 0 0 0 9 4.68a1.65 1.65 0 0 0 1-1.51V3a2 2 0 0 1 2-2 2 2 0 0 1 2 2v.09a1.65 1.65 0 0 0 1 1.51 1.65 1.65 0 0 0 1.82-.33l.06-.06a2 2 0 0 1 2.83 0 2 2 0 0 1 0 2.83l-.06.06a1.65 1.65 0 0 0-.33 1.82V9a1.65 1.65 0 0 0 1.51 1H21a2 2 0 0 1 2 2 2 2 0 0 1-2 2h-.09a1.65 1.65 0 0 0-1.51 1z">
	</path>
	</svg>
	Settings
	</div>

	<div class="nav-section-title">Quick Links</div>
	<a href="/widget" target="_blank" class="quick-link">
	Chat Widget Demo
	<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
	<path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
	<polyline points="15 3 21 3 21 9"></polyline>
	<line x1="10" y1="14" x2="21" y2="3"></line>
	</svg>
	</a>
	</nav>

	<div class="sidebar-footer">
	<button class="btn-secondary" id="btn-logout" style="width:100%; border-color:transparent">Sign Out</button>
	</div>
	</aside>

	<div class="resizer" id="sidebar-resizer"></div>

	<!-- Main Content -->
	<main class="main-content" style="flex:1; min-width:0; display:flex; flex-direction:column; height:100vh;">
	<!-- Notification Banner -->
	<div id="notif-permission-banner"
	style="display:none; background:var(--red); color:white; padding:10px 20px; font-size:13px; font-weight:500; text-align:center; align-items:center; justify-content:center; gap:10px;">
	<svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
	<path d="M10.29 3.86L1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0z"></path>
	<line x1="12" y1="9" x2="12" y2="13"></line>
	<line x1="12" y1="17" x2="12.01" y2="17"></line>
	</svg>
	Your browser is blocking notifications. Please click the lock icon in the URL bar, allow notifications, and
	refresh the page to receive alerts.
	</div>
	<header class="topbar">
	<div class="topbar-title" id="topbar-title">Dashboard Overview</div>
	<div class="flex items-center gap-4">
	<label style="display:flex;align-items:center;gap:8px;font-size:13px;color:var(--text2);cursor:pointer">
	<input type="checkbox" id="toggle-refresh" checked style="accent-color:var(--accent)" /> Auto-refresh
	</label>
	<button class="btn-secondary" id="btn-open-export" style="padding: 8px 16px; font-size: 13px;">
	Export Data
	</button>

	<div style="position: relative;">
	<button class="btn-icon" id="btn-notifications">
	<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"
	style="width:20px;height:20px;">
	<path d="M18 8A6 6 0 0 0 6 8c0 7-3 9-3 9h18s-3-2-3-9"></path>
	<path d="M13.73 21a2 2 0 0 1-3.46 0"></path>
	</svg>
	<span class="notification-badge" id="notif-badge"></span>
	</button>
	<div class="notification-dropdown" id="notif-dropdown">
	<div class="notif-header">
	Notifications
	<label
	style="font-size:11px; font-weight:normal; display:flex; align-items:center; gap:4px; color:var(--text2); cursor:pointer;">
	<input type="checkbox" id="toggle-snooze" style="accent-color:var(--accent);" /> Snooze
	</label>
	</div>
	<div class="notif-list" id="notif-list">
	<div class="notif-empty">No new notifications</div>
	</div>
	</div>
	</div>

	</div>
	</header>

	<!-- View: Dashboard -->
	<div class="view-container active" id="view-dashboard">
	<div class="stats-grid">
	<div class="stat-card">
	<div class="stat-card-title">Total Sessions</div>
	<div class="stat-card-value accent" id="dash-total-sessions">-</div>
	</div>
	<div class="stat-card">
	<div class="stat-card-title">Today's Sessions</div>
	<div class="stat-card-value" id="dash-today-sessions">-</div>
	</div>
	<div class="stat-card">
	<div class="stat-card-title">Total Messages</div>
	<div class="stat-card-value" id="dash-total-messages">-</div>
	</div>
	<div class="stat-card">
	<div class="stat-card-title">Live Chats</div>
	<div class="stat-card-value" id="dash-live" style="color:var(--green)">-</div>
	</div>
	<div class="stat-card">
	<div class="stat-card-title">In Queue</div>
	<div class="stat-card-value" id="dash-queued" style="color:var(--yellow)">-</div>
	</div>
	<div class="stat-card">
	<div class="stat-card-title">Daily Users</div>
	<div class="stat-card-value accent" id="dash-daily">-</div>
	</div>
	<div class="stat-card">
	<div class="stat-card-title">Blocked</div>
	<div class="stat-card-value" id="dash-blocked" style="color:var(--red)">-</div>
	</div>
	</div>
	<div class="chart-container">
	<canvas id="messagesChart"></canvas>
	</div>
	<!-- Queued Users Panel -->
	<div class="queue-panel" id="queue-panel-dashboard">
	<div class="queue-panel-header">
	<div class="queue-panel-title">
	<span class="queue-dot"></span>
	Users in Queue
	</div>
	<span class="queue-panel-count" id="queue-panel-count">0 waiting</span>
	</div>
	<div class="queue-items" id="queue-items"></div>
	</div>
	</div>

	<!-- View: SLA Dashboard -->
	<div class="view-container" id="view-sla">
	<h3 style="margin-bottom:24px; color:var(--text1); font-size:18px;">SLA Metrics Overview</h3>
	<p style="color:var(--text2); font-size:13px; margin-bottom:24px;">Monitoring response times, queue delays, and
	overall chat resolution speed.</p>
	<div class="stats-grid">
	<div class="stat-card">
	<div class="stat-card-title">Avg. Queue Wait Time</div>
	<div class="stat-card-value" id="sla-queue-time">-</div>
	</div>
	<div class="stat-card">
	<div class="stat-card-title">Avg. Agent Reply Time</div>
	<div class="stat-card-value" id="sla-agent-time">-</div>
	</div>
	<div class="stat-card">
	<div class="stat-card-title">Avg. Resolution Time</div>
	<div class="stat-card-value" id="sla-res-time">-</div>
	</div>
	<div class="stat-card">
	<div class="stat-card-title">SLA Breaches (>3 min)</div>
	<div class="stat-card-value" id="sla-breaches" style="color:var(--red)">-</div>
	</div>
	<div class="stat-card">
	<div class="stat-card-title">Breach Rate</div>
	<div class="stat-card-value" id="sla-breach-rate">-</div>
	</div>
	<div class="stat-card">
	<div class="stat-card-title">Human Takeover Rate</div>
	<div class="stat-card-value accent" id="sla-takeover-rate">-</div>
	</div>
	</div>
	</div>

	<!-- View: Settings -->
	<div class="view-container" id="view-settings" style="padding:0; flex-direction:row !important ;">

	<!-- Settings nav sidebar -->
	<div
	style="width:220px; flex-shrink:0; background:var(--surface); border-right:1px solid var(--border); display:flex; flex-direction:column; padding:20px 10px; gap:2px;">
	<div
	style="font-size:11px; font-weight:700; text-transform:uppercase; letter-spacing:.07em; color:var(--text3); padding:8px 12px 4px;">
	General</div>

	<div class="settings-nav-item active" data-settings-sec="notifications">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<path d="M18 8A6 6 0 0 0 6 8c0 7-3 9-3 9h18s-3-2-3-9" />
	<path d="M13.73 21a2 2 0 0 1-3.46 0" />
	</svg>
	Notifications
	</div>
	<div class="settings-nav-item" data-settings-sec="whatsapp">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<path
	d="M21 11.5a8.38 8.38 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.38 8.38 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.38 8.38 0 0 1 3.8-.9h.5a8.48 8.48 0 0 1 8 8v.5z" />
	</svg>
	WhatsApp
	</div>

	<div
	style="font-size:11px; font-weight:700; text-transform:uppercase; letter-spacing:.07em; color:var(--text3); padding:16px 12px 4px;">
	System</div>

	<div class="settings-nav-item" data-settings-sec="config">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<circle cx="12" cy="12" r="3" />
	<path
	d="M19.4 15a1.65 1.65 0 0 0 .33 1.82l.06.06a2 2 0 0 1 0 2.83 2 2 0 0 1-2.83 0l-.06-.06a1.65 1.65 0 0 0-1.82-.33 1.65 1.65 0 0 0-1 1.51V21a2 2 0 0 1-2 2 2 2 0 0 1-2-2v-.09A1.65 1.65 0 0 0 9 19.4a1.65 1.65 0 0 0-1.82.33l-.06.06a2 2 0 0 1-2.83 0 2 2 0 0 1 0-2.83l.06-.06A1.65 1.65 0 0 0 4.68 15a1.65 1.65 0 0 0-1.51-1H3a2 2 0 0 1-2-2 2 2 0 0 1 2-2h.09A1.65 1.65 0 0 0 4.6 9a1.65 1.65 0 0 0-.33-1.82l-.06-.06a2 2 0 0 1 0-2.83 2 2 0 0 1 2.83 0l.06.06A1.65 1.65 0 0 0 9 4.68a1.65 1.65 0 0 0 1-1.51V3a2 2 0 0 1 2-2 2 2 0 0 1 2 2v.09a1.65 1.65 0 0 0 1 1.51 1.65 1.65 0 0 0 1.82-.33l.06-.06a2 2 0 0 1 2.83 0 2 2 0 0 1 0 2.83l-.06.06a1.65 1.65 0 0 0-.33 1.82V9a1.65 1.65 0 0 0 1.51 1H21a2 2 0 0 1 2 2 2 2 0 0 1-2 2h-.09a1.65 1.65 0 0 0-1.51 1z" />
	</svg>
	Config
	</div>
	<div class="settings-nav-item" data-settings-sec="security">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<rect x="3" y="11" width="18" height="11" rx="2" ry="2" />
	<path d="M7 11V7a5 5 0 0 1 10 0v4" />
	</svg>
	Security
	</div>
	<div class="settings-nav-item" data-settings-sec="version">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<circle cx="12" cy="12" r="10" />
	<line x1="12" y1="16" x2="12" y2="12" />
	<line x1="12" y1="8" x2="12.01" y2="8" />
	</svg>
	Version info
	</div>
	</div>

	<!-- Settings content area -->
	<div style="flex:1; overflow-y:auto; padding:32px 40px;">

	<!-- NOTIFICATIONS SECTION -->
	<div class="settings-section active" id="settings-sec-notifications">
	<h3 style="font-size:16px; font-weight:600; color:var(--text); margin-bottom:4px;">Notifications</h3>
	<p style="font-size:13px; color:var(--text2); margin-bottom:24px;">Control exactly which alert paths fire
	when a user requests human support.</p>

	<div
	style="display:flex; flex-direction:column; gap:1px; background:var(--border); border-radius:14px; overflow:hidden; margin-bottom:16px;">

	<div class="settings-row">
	<div class="settings-row-icon" style="background:#ede9fe; color:#7c3aed;">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<path d="M18 8A6 6 0 0 0 6 8c0 7-3 9-3 9h18s-3-2-3-9" />
	<path d="M13.73 21a2 2 0 0 1-3.46 0" />
	</svg>
	</div>
	<div style="flex:1; min-width:0;">
	<div style="font-size:13px; font-weight:600; color:var(--text);">OS popup alerts</div>
	<div style="font-size:11px; color:var(--text3); margin-top:2px;">Browser notification shown even when
	this tab is minimised</div>
	</div>
	<span class="settings-badge" id="badge-notif-os">Checking…</span>
	<label class="settings-toggle">
	<input type="checkbox" id="tog-notif-os" onchange="saveNotifSetting('os_popup', this.checked)" />
	<span class="settings-toggle-track"></span><span class="settings-toggle-thumb"></span>
	</label>
	</div>

	<div class="settings-row">
	<div class="settings-row-icon" style="background:#fef3c7; color:#d97706;">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<polygon points="11 5 6 9 2 9 2 15 6 15 11 19 11 5" />
	<path d="M19.07 4.93a10 10 0 0 1 0 14.14" />
	<path d="M15.54 8.46a5 5 0 0 1 0 7.07" />
	</svg>
	</div>
	<div style="flex:1; min-width:0;">
	<div style="font-size:13px; font-weight:600; color:var(--text);">Background sound</div>
	<div style="font-size:11px; color:var(--text3); margin-top:2px;">HTMLAudioElement chime — plays while
	tab is hidden <strong style="color:var(--text2)">(path 1)</strong></div>
	</div>
	<label class="settings-toggle">
	<input type="checkbox" id="tog-notif-bgsound"
	onchange="saveNotifSetting('sound_background', this.checked)" />
	<span class="settings-toggle-track"></span><span class="settings-toggle-thumb"></span>
	</label>
	</div>

	<div class="settings-row">
	<div class="settings-row-icon" style="background:#d1fae5; color:#059669;">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<polygon points="11 5 6 9 2 9 2 15 6 15 11 19 11 5" />
	<path d="M15.54 8.46a5 5 0 0 1 0 7.07" />
	</svg>
	</div>
	<div style="flex:1; min-width:0;">
	<div style="font-size:13px; font-weight:600; color:var(--text);">Foreground sound</div>
	<div style="font-size:11px; color:var(--text3); margin-top:2px;">AudioContext beep when the tab is
	open and active <strong style="color:var(--text2)">(path 2)</strong></div>
	</div>
	<label class="settings-toggle">
	<input type="checkbox" id="tog-notif-fgsound"
	onchange="saveNotifSetting('sound_foreground', this.checked)" />
	<span class="settings-toggle-track"></span><span class="settings-toggle-thumb"></span>
	</label>
	</div>

	<div class="settings-row" style="background:#fef2f2;">
	<div class="settings-row-icon" style="background:#fee2e2; color:#dc2626;">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<polyline points="1 4 1 10 7 10" />
	<path d="M3.51 15a9 9 0 1 0 .49-3.75" />
	</svg>
	</div>
	<div style="flex:1; min-width:0;">
	<div style="font-size:13px; font-weight:600; color:var(--text);">Re-play on tab focus <span
	style="font-size:10px; font-weight:600; background:#fee2e2; color:#b91c1c; padding:2px 7px; border-radius:20px; margin-left:6px; vertical-align:1px;">Double-sound
	fix</span></div>
	<div style="font-size:11px; color:var(--text3); margin-top:2px;">Replay sound when you switch back to
	this tab — disable to prevent double-chime</div>
	</div>
	<label class="settings-toggle">
	<input type="checkbox" id="tog-notif-replay"
	onchange="saveNotifSetting('sound_onfocus', this.checked)" />
	<span class="settings-toggle-track"></span><span class="settings-toggle-thumb"></span>
	</label>
	</div>

	<div class="settings-row">
	<div class="settings-row-icon" style="background:#dbeafe; color:#2563eb;">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<rect x="2" y="3" width="20" height="14" rx="2" />
	<line x1="8" y1="21" x2="16" y2="21" />
	<line x1="12" y1="17" x2="12" y2="21" />
	</svg>
	</div>
	<div style="flex:1; min-width:0;">
	<div style="font-size:13px; font-weight:600; color:var(--text);">Flash tab title</div>
	<div style="font-size:11px; color:var(--text3); margin-top:2px;">Blink "🔔 New Alert!" in the browser
	tab title bar</div>
	</div>
	<label class="settings-toggle">
	<input type="checkbox" id="tog-notif-flash"
	onchange="saveNotifSetting('title_flash', this.checked)" />
	<span class="settings-toggle-track"></span><span class="settings-toggle-thumb"></span>
	</label>
	</div>

	</div>

	<div
	style="font-size:12px; color:var(--text2); padding:12px 14px; background:var(--accent-light); border-left:3px solid var(--accent); border-radius:4px; line-height:1.6;">
	<strong>How the sound paths work:</strong> Background sound (HTMLAudio) already plays successfully in
	hidden tabs once audio is unlocked. Enabling "Re-play on tab focus" fires a second time when you switch
	back — leaving it <strong>off</strong> eliminates the double-chime.
	</div>
	</div>

	<!-- WHATSAPP SECTION -->
	<div class="settings-section" id="settings-sec-whatsapp">
	<h3 style="font-size:16px; font-weight:600; color:var(--text); margin-bottom:4px;">WhatsApp</h3>
	<p style="font-size:13px; color:var(--text2); margin-bottom:24px;">Configure who receives WhatsApp
	notifications when a user requests HR/supervisor.</p>
	<div id="whatsapp-numbers-container" style="display:flex; flex-direction:column; gap:8px;"></div>
	<button id="btn-add-whatsapp-number"
	style="margin-top:8px; padding:10px 12px; background:var(--surface); border:1px dashed var(--border); border-radius:8px; color:var(--accent); font-size:12px; font-weight:600; cursor:pointer; width:100%; display:flex; align-items:center; justify-content:center; gap:6px;">
	<svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
	<line x1="12" y1="5" x2="12" y2="19" />
	<line x1="5" y1="12" x2="19" y2="12" />
	</svg>
	Add Another Number
	</button>
	<span style="font-size:11px; color:var(--text3); margin-top:4px; display:block;">Country code + number, no
	spaces or + sign. Example: 923XXXXXXXXX</span>
	<div style="margin-top:20px; display:flex; flex-direction:column; gap:16px; max-width:480px;">
	<div>
	<label
	style="font-size:12px; font-weight:600; color:var(--text2); text-transform:uppercase; margin-bottom:6px; display:block;">Phone
	Number ID (Meta)</label>
	<input type="text" id="inp-whatsapp-phone-id" placeholder="e.g. 1143551428842521"
	style="width:100%; padding:12px 16px; border:1px solid var(--border); border-radius:12px; font-size:14px; outline:none; background:var(--surface); color:var(--text1);" />
	</div>
	<div>
	<label
	style="font-size:12px; font-weight:600; color:var(--text2); text-transform:uppercase; margin-bottom:6px; display:block;">Access
	Token (Meta)</label>
	<input type="password" id="inp-whatsapp-token" placeholder="Meta WhatsApp API token"
	style="width:100%; padding:12px 16px; border:1px solid var(--border); border-radius:12px; font-size:14px; outline:none; background:var(--surface); color:var(--text1);" />
	<span style="font-size:11px; color:var(--text3); margin-top:4px; display:block;">If a token is already
	saved, it will show as <b>••••••••••••</b>. Leave blank to keep your current token.</span>
	</div>
	<div
	style="padding:12px; background:rgba(255,165,0,0.1); border-left:3px solid orange; border-radius:4px; margin-top:8px;">
	<span style="font-size:12px; color:var(--text2);"><b>⚠️ Persistence Note:</b> Settings saved here are
	temporary if your Hugging Face Space restarts. For permanent settings, add
	<code>META_WHATSAPP_PHONE_ID</code>, <code>META_WHATSAPP_TOKEN</code>, and
	<code>META_WHATSAPP_ADMIN_NUMBER</code> to your Space's Secrets.</span>
	</div>
	<div style="display:flex; gap:12px; margin-top:8px;">
	<button class="btn-primary" id="btn-save-whatsapp" style="width:auto; padding:12px 24px;">Save
	Settings</button>
	<button class="btn-secondary" id="btn-test-whatsapp" style="padding:12px 24px;">Send Test
	Message</button>
	</div>
	<div id="whatsapp-status" style="font-size:13px; color:var(--text2);"></div>
	</div>
	</div>

	<!-- CONFIG SECTION -->
	<div class="settings-section" id="settings-sec-config">
	<h3 style="font-size:16px; font-weight:600; color:var(--text); margin-bottom:4px;">Config</h3>
	<p style="font-size:13px; color:var(--text2); margin-bottom:24px;">Runtime settings for session handling and
	auto-refresh behaviour.</p>
	<div
	style="display:flex; flex-direction:column; gap:1px; background:var(--border); border-radius:14px; overflow:hidden; max-width:520px;">
	<div class="settings-row">
	<div class="settings-row-icon" style="background:#dbeafe; color:#2563eb;">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<polyline points="1 4 1 10 7 10" />
	<path d="M3.51 15a9 9 0 1 0 .49-3.75" />
	</svg>
	</div>
	<div style="flex:1;">
	<div style="font-size:13px; font-weight:600; color:var(--text);">Auto-refresh sessions</div>
	<div style="font-size:11px; color:var(--text3); margin-top:2px;">Poll every 3 s for new messages and
	session state changes</div>
	</div>
	<label class="settings-toggle">
	<input type="checkbox" id="toggle-refresh-settings" checked
	onchange="document.getElementById('toggle-refresh').checked=this.checked; document.getElementById('toggle-refresh').dispatchEvent(new Event('change'));" />
	<span class="settings-toggle-track"></span><span class="settings-toggle-thumb"></span>
	</label>
	</div>
	</div>
	</div>

	<!-- SECURITY SECTION -->
	<div class="settings-section" id="settings-sec-security">
	<h3 style="font-size:16px; font-weight:600; color:var(--text); margin-bottom:4px;">Security</h3>
	<p style="font-size:13px; color:var(--text2); margin-bottom:24px;">OTP and session security controls.</p>
	<div
	style="display:flex; flex-direction:column; gap:1px; background:var(--border); border-radius:14px; overflow:hidden; max-width:520px;">
	<div class="settings-row">
	<div class="settings-row-icon" style="background:#fee2e2; color:#dc2626;">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<rect x="3" y="11" width="18" height="11" rx="2" />
	<path d="M7 11V7a5 5 0 0 1 10 0v4" />
	</svg>
	</div>
	<div style="flex:1;">
	<div style="font-size:13px; font-weight:600; color:var(--text);">Require OTP on login</div>
	<div style="font-size:11px; color:var(--text3); margin-top:2px;">Two-factor code sent to registered
	email on every sign-in</div>
	</div>
	<span
	style="font-size:11px; font-weight:600; background:#dcfce7; color:#15803d; padding:3px 10px; border-radius:20px;">Active</span>
	</div>
	</div>
	</div>

	<!-- VERSION SECTION -->
	<div class="settings-section" id="settings-sec-version">
	<h3 style="font-size:16px; font-weight:600; color:var(--text); margin-bottom:4px;">Version Info</h3>
	<p style="font-size:13px; color:var(--text2); margin-bottom:24px;">Current version details of the bot.</p>
	<div
	style="display:flex; flex-direction:column; gap:1px; background:var(--border); border-radius:14px; overflow:hidden; max-width:520px;">
	<div class="settings-row">
	<div class="settings-row-icon" style="background:#f3e8ff; color:#9333ea;">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<circle cx="12" cy="12" r="10" />
	<line x1="12" y1="16" x2="12" y2="12" />
	<line x1="12" y1="8" x2="12.01" y2="8" />
	</svg>
	</div>
	<div style="flex:1;">
	<div style="font-size:13px; font-weight:600; color:var(--text);">Current Version</div>
	<div style="font-size:11px; color:var(--text3); margin-top:2px;">The currently deployed version of the Martechsol Assistant</div>
	</div>
	<span
	style="font-size:11px; font-weight:600; background:#dcfce7; color:#15803d; padding:3px 10px; border-radius:20px;">v1.2</span>
	</div>
	</div>
	</div>

	</div>
	</div>

	<!-- View: Sessions -->
	<div class="view-container" id="view-sessions">
	<div class="sessions-sidebar">
	<div class="sessions-header">
	<input type="text" class="search-input" id="search-inp" placeholder="Search sessions..." />
	<div class="session-actions">
	<button class="btn-secondary" id="btn-refresh-sessions" style="padding: 6px; font-size: 12px; flex:1">↻
	Refresh</button>
	</div>
	</div>
	<div class="session-list" id="session-list">
	<!-- Populated by JS -->
	<div style="padding: 40px; text-align:center; color: var(--text3)">
	<div class="spinner"></div>
	</div>
	</div>
	</div>
	<div class="chat-view">
	<div id="chat-placeholder" class="placeholder-view">
	<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.5">
	<path d="M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z"></path>
	</svg>
	<p>Select a session to view the conversation</p>
	</div>
	<div id="chat-active" style="display:none; flex-direction:column; height:100%;">
	<div class="chat-header">
	<div class="chat-header-info" style="display:flex; align-items:center; gap:12px;">
	<button class="btn-secondary" id="btn-back-to-chats"
	style="display:none; width: 32px; height: 32px; border-radius: 50%; padding: 0; align-items: center; justify-content: center; flex-shrink: 0;"
	title="Back to chats">
	<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"
	style="width:16px;height:16px;margin-right:2px;">
	<polyline points="15 18 9 12 15 6"></polyline>
	</svg>
	</button>
	<div>
	<h3 id="chat-user-name">Guest User</h3>
	<p id="chat-meta">Session ID: -</p>
	</div>
	</div>
	<div class="chat-header-actions">
	<button class="btn-secondary" id="btn-block-user"
	style="padding: 6px 12px; font-size:12px; border-color:var(--border)">Block</button>
	<button class="btn-secondary" id="btn-takeover"
	style="padding: 6px 12px; font-size:12px; border-color:var(--accent); color:var(--accent)">Take
	Over</button>
	<button class="btn-secondary" id="btn-end-chat"
	style="padding: 6px 12px; font-size:12px; border-color:var(--red); color:var(--red)">End Chat
	Completely</button>
	<button class="btn-secondary" id="btn-export-single"
	style="padding: 6px 12px; font-size:12px; border-color:var(--border)">Export</button>
	<button class="btn-secondary" id="btn-delete-current-chat"
	style="padding: 6px 12px; font-size:12px; color:var(--red); border-color:rgba(239,68,68,0.2)">Delete
	Chat</button>
	<button class="btn-secondary" id="btn-delete-session"
	style="padding: 6px 12px; font-size:12px; color:var(--red); border-color:rgba(239,68,68,0.2)">Delete
	Session</button>
	</div>
	</div>
	<div class="chat-messages" id="messages-area">
	<!-- Populated by JS -->
	</div>
	<div id="chat-list-area"
	style="display:none; flex-direction:column; gap:16px; padding:32px; overflow-y:auto; flex:1;">
	<!-- Populated by JS -->
	</div>
	<div class="chat-reply-area hidden" id="chat-reply-area"
	style="padding: 20px; border-top: 1px solid var(--border); background: var(--surface); gap: 12px;">
	<input type="text" id="inp-admin-reply" placeholder="Type a message to the user..."
	style="flex: 1; padding: 12px 16px; border: 1px solid var(--border); border-radius: 12px; font-size: 14px; outline: none;" />
	<button class="btn-primary" id="btn-send-reply" style="width: auto; padding: 12px 24px;">Send</button>
	</div>
	</div>
	</div>
	</div>
	</main>
	</div>

	<!-- Export Modal -->
	<div class="modal-overlay" id="export-modal">
	<div class="modal">
	<div class="modal-header">
	<h3>Export Chat History</h3>
	<button class="modal-close" id="export-modal-close"><svg width="24" height="24" viewBox="0 0 24 24" fill="none"
	stroke="currentColor" stroke-width="2">
	<line x1="18" y1="6" x2="6" y2="18"></line>
	<line x1="6" y1="6" x2="18" y2="18"></line>
	</svg></button>
	</div>

	<label class="export-option selected" id="opt-all">
	<input type="radio" name="export-scope" value="all" checked />
	<div class="export-option-text">
	<strong>All Sessions Combined</strong>
	<span>Export every chat session into a single file.</span>
	</div>
	</label>
	<label class="export-option" id="opt-zip">
	<input type="radio" name="export-scope" value="zip" />
	<div class="export-option-text">
	<strong>Separate Files (ZIP)</strong>
	<span>Download an archive containing individual session files.</span>
	</div>
	</label>

	<div
	style="margin: 24px 0 12px; font-size: 12px; font-weight: 600; color: var(--text3); text-transform: uppercase;">
	Format</div>
	<div class="flex gap-2" style="margin-bottom: 24px;">
	<button class="format-btn active" data-fmt="excel">Excel (.xlsx)</button>
	<button class="format-btn" data-fmt="json">JSON (.json)</button>
	</div>

	<button class="btn-primary" id="btn-submit-export">Generate Export</button>
	</div>
	</div>

	<!-- Takeover Role Modal -->
	<div class="modal-overlay" id="takeover-modal">
	<div class="modal">
	<div class="modal-header">
	<h3>Select Role for Takeover</h3>
	<button class="modal-close" id="takeover-modal-close"><svg width="24" height="24" viewBox="0 0 24 24"
	fill="none" stroke="currentColor" stroke-width="2">
	<line x1="18" y1="6" x2="6" y2="18"></line>
	<line x1="6" y1="6" x2="18" y2="18"></line>
	</svg></button>
	</div>
	<p style="font-size:13px; color:var(--text2); margin-bottom:20px;">
	Choose your role. An automated formal message will be sent to the user immediately upon taking over.
	</p>

	<div style="display:flex; flex-direction:column; gap:12px; margin-bottom:24px;">
	<label class="export-option selected" id="opt-role-hr">
	<input type="radio" name="takeover-role" value="hr" checked />
	<div class="export-option-text">
	<strong>Human Resources (HR)</strong>
	<span>"Hello, I am from HR. How may I assist you?"</span>
	</div>
	</label>
	<label class="export-option" id="opt-role-sa">
	<input type="radio" name="takeover-role" value="supervising_authority" />
	<div class="export-option-text">
	<strong>Supervising Authority</strong>
	<span>"Hello, I am the Supervising Authority. What can I do for you?"</span>
	</div>
	</label>
	<label class="export-option" id="opt-role-custom">
	<input type="radio" name="takeover-role" value="custom" />
	<div class="export-option-text" style="width: 100%;">
	<strong>Custom Role</strong>
	<span>Type a custom role to introduce yourself.</span>
	<input type="text" id="inp-custom-role" class="search-input" placeholder="e.g. Sales Representative"
	style="margin-top:8px; display:none; width: 100%; box-sizing:border-box;" />
	</div>
	</label>
	</div>

	<button class="btn-primary" id="btn-confirm-takeover">Confirm Takeover</button>
	</div>
	</div>

	<div class="toast" id="toast">Message</div>

	<!-- Permission Request Dialog -->
	<div id="perm-dialog-overlay" class="hidden">
	<div class="perm-card">
	<div class="perm-header">
	<div class="perm-icon-wrap">🔔</div>
	<h2>Enable Notifications & Sound</h2>
	<p>Allow these permissions so you get alerted immediately when a user requests human support — even when this
	tab is in the background.</p>
	</div>

	<div class="perm-list">
	<!-- Notifications Row -->
	<div class="perm-row" id="perm-row-notif">
	<div class="perm-row-icon">💬</div>
	<div class="perm-row-info">
	<strong>Browser Notifications</strong>
	<span>OS popup alerts even when tab is minimized</span>
	</div>
	<span class="perm-status prompt" id="perm-status-notif">Checking...</span>
	<button class="perm-grant-btn" id="perm-btn-notif">Grant</button>
	</div>

	<!-- Audio Row -->
	<div class="perm-row" id="perm-row-audio">
	<div class="perm-row-icon">🔊</div>
	<div class="perm-row-info">
	<strong>Notification Sound</strong>
	<span>Audio chime when a new alert arrives</span>
	</div>
	<span class="perm-status prompt" id="perm-status-audio">Checking...</span>
	<button class="perm-grant-btn" id="perm-btn-audio">Enable</button>
	</div>
	</div>

	<div class="perm-actions">
	<button id="btn-perm-enable-all">✅ Enable All Permissions</button>
	<button id="btn-perm-skip">Skip for now (notifications won't work in background)</button>
	</div>
	</div>
	</div>

	<script>
	(function () {
	let _creds = null;
	let _allSessions = [];
	let _activeId = null;
	let _activeChatId = null;
	let _activeStatus = 'AI';
	let _activeBlocked = false;
	let _currentFilter = 'sessions';
	let _refreshInterval = null;
	let _activeSessionData = null;
	let _sessionDataCache = {}; // Per-session data cache for instant switching

	// ────────────────────────────────────────────────────────────────────
	// Background Notification Worker
	// Chrome throttles setInterval in background tabs to ~1 min or more,
	// which stops loadSessions() from running. A Web Worker runs on a
	// separate thread that is NOT throttled, so notifications fire
	// reliably even when the tab is minimised or in the background.
	// ────────────────────────────────────────────────────────────────────
	const _NOTIF_WORKER_SRC = `
	let _notifiedQueuedIds = new Set();
	let _lastAlertIds = new Map();
	let _timer = null;
	let _cfg = null;

	async function poll() {
	if (!_cfg) return;
	try {
	const r = await fetch(_cfg.url, { headers: { Authorization: _cfg.auth } });
	if (!r.ok) return;
	const data = await r.json();
	const sessions = data.sessions \|\| [];
	sessions.forEach(s => {
	if (s.archived === true) return; // Mute archived sessions
	const sid = s.session_id \|\| s.id;
	if (s.status === 'QUEUED') {
	if (!_notifiedQueuedIds.has(sid)) {
	_notifiedQueuedIds.add(sid);
	self.postMessage({ type: 'notification', message: 'User ' + (s.user_name \|\| 'Guest') + ' wants to talk to a human agent.', sessionId: sid, soundType: 'default' });
	}
	} else {
	_notifiedQueuedIds.delete(sid);
	}
	const lastAlert = _lastAlertIds.get(sid) \|\| 0;
	if (s.alert_id && s.alert_id > lastAlert) {
	_lastAlertIds.set(sid, s.alert_id);
	if (s.alert_type === 'reminder') {
	self.postMessage({ type: 'notification', message: 'Reminder: User ' + (s.user_name \|\| 'Guest') + ' is still waiting in the queue!', sessionId: sid, soundType: 'default', alertId: s.alert_id });
	} else if (s.alert_type === 'exit_queue') {
	self.postMessage({ type: 'notification', message: 'User ' + (s.user_name \|\| 'Guest') + ' exited the queue and went back to AI.', sessionId: sid, soundType: 'disconnect', alertId: s.alert_id });
	}
	}
	});
	} catch (e) {}
	}

	self.onmessage = e => {
	const d = e.data;
	if (d.cmd === 'start') {
	_cfg = d.config;
	// Pre-seed already-notified IDs so we don't re-fire on page refresh
	if (d.config.alreadyNotifiedIds) {
	d.config.alreadyNotifiedIds.forEach(id => _notifiedQueuedIds.add(id));
	}
	if (d.config.alreadyAlertIds) {
	Object.entries(d.config.alreadyAlertIds).forEach(([sid, alertId]) => {
	_lastAlertIds.set(sid, alertId);
	});
	}
	if (_timer) clearInterval(_timer);
	poll();
	_timer = setInterval(poll, d.config.interval \|\| 3000);
	} else if (d.cmd === 'updateAuth') {
	if (_cfg) _cfg.auth = d.auth;
	} else if (d.cmd === 'stop') {
	if (_timer) { clearInterval(_timer); _timer = null; }
	}
	};
	`;

	let _notifWorker = null;
	function startNotifWorker() {
	if (_notifWorker) { _notifWorker.terminate(); _notifWorker = null; }
	try {
	const blob = new Blob([_NOTIF_WORKER_SRC], { type: 'application/javascript' });
	_notifWorker = new Worker(URL.createObjectURL(blob));
	_notifWorker.onmessage = e => {
	const d = e.data;
	if (d.type === 'notification') addNotification(d.message, d.sessionId, d.soundType, d.alertId);
	};
	_notifWorker.onerror = err => console.warn('Notif worker error:', err);

	// Load already-notified IDs from localStorage so we don't re-fire on refresh
	let storedIds = [];
	let storedAlertIds = {};
	try {
	storedIds = JSON.parse(localStorage.getItem('martech_notified_ids') \|\| '[]');
	storedAlertIds = JSON.parse(localStorage.getItem('martech_alert_ids') \|\| '{}');
	} catch (e) { }

	_notifWorker.postMessage({
	cmd: 'start',
	config: {
	// Use a high limit so the worker sees ALL sessions, not just the first 50.
	// Without this, users beyond position #50 would never trigger notifications.
	url: window.location.origin + '/api/admin/sessions?limit=10000',
	auth: authHeader(),
	interval: 3000,
	alreadyNotifiedIds: storedIds,
	alreadyAlertIds: storedAlertIds
	}
	});
	} catch (err) {
	console.warn('Web Worker not available, using main thread polling:', err);
	}
	}

	function invalidateSessionCache(id) {
	delete _sessionDataCache[id];
	if (String(_activeId) === String(id)) _activeSessionData = null;
	}

	// Notifications State
	let _notifiedQueuedIds = new Set();
	let _notifications = [];
	let _snoozed = localStorage.getItem('martech_snoozed') === '1';

	// Load persisted notifications on startup
	function _loadPersistedNotifications() {
	try {
	const saved = JSON.parse(localStorage.getItem('martech_notifications') \|\| '[]');
	// Only keep last 24 hours
	const cutoff = Date.now() - 86400000;
	_notifications = saved.filter(n => n.timestamp > cutoff).map(n => ({
	...n,
	time: new Date(n.timestamp)
	}));
	} catch (e) { _notifications = []; }
	}

	function _saveNotifications() {
	try {
	const toSave = _notifications.slice(0, 50).map(n => ({
	...n,
	time: undefined,
	timestamp: n.timestamp \|\| n.time?.getTime() \|\| Date.now()
	}));
	localStorage.setItem('martech_notifications', JSON.stringify(toSave));
	} catch (e) { }
	}
	// Notification sound using Web Audio API
	let _audioCtx = null;
	let _audioKeepalive = null;
	let _pendingSoundType = null; // queued sound for when tab comes back to foreground
	let _titleFlashInterval = null; // for flashing the tab title
	const _ORIG_TITLE = document.title;

	function _initAudioCtx() {
	if (_audioCtx) return;
	try {
	_audioCtx = new (window.AudioContext \|\| window.webkitAudioContext)();
	} catch (e) { console.warn('AudioContext not supported:', e); }
	}

	// Keep AudioContext alive — play a silent buffer every 20s so Chrome never auto-suspends it
	function _startAudioKeepalive() {
	if (_audioKeepalive) return;
	_audioKeepalive = setInterval(() => {
	if (!_audioCtx) return;
	try {
	if (_audioCtx.state === 'suspended') { _audioCtx.resume().catch(() => { }); return; }
	const buf = _audioCtx.createBuffer(1, 1, 22050);
	const src = _audioCtx.createBufferSource();
	src.buffer = buf;
	src.connect(_audioCtx.destination);
	src.start(0);
	} catch (e) { }
	}, 20000);
	}

	function _scheduleBeeps(beeps) {
	if (!_audioCtx) return;
	const doPlay = () => {
	try {
	const base = _audioCtx.currentTime + 0.05;
	beeps.forEach(b => {
	const osc = _audioCtx.createOscillator();
	const gain = _audioCtx.createGain();
	osc.connect(gain);
	gain.connect(_audioCtx.destination);
	osc.type = b.type \|\| 'sine';
	if (b.freqEnd !== undefined) {
	osc.frequency.setValueAtTime(b.freq, base + b.startOffset);
	osc.frequency.linearRampToValueAtTime(b.freqEnd, base + b.stopOffset);
	} else {
	b.freqs.forEach(([f, t]) => osc.frequency.setValueAtTime(f, base + t));
	}
	gain.gain.setValueAtTime(0.35, base + b.startOffset);
	gain.gain.linearRampToValueAtTime(0, base + b.stopOffset);
	osc.start(base + b.startOffset);
	osc.stop(base + b.stopOffset + 0.01);
	});
	} catch (e) { console.warn('Sound playback error:', e); }
	};
	if (_audioCtx.state === 'suspended') {
	_audioCtx.resume().then(doPlay).catch(e => console.warn('AudioContext resume failed:', e));
	} else {
	doPlay();
	}
	}

	// ── Audio System ──
	// We use two approaches in parallel:
	// 1. HTMLAudioElement with a WAV blob URL — works in background tabs after user gesture
	// 2. AudioContext as fallback when tab is visible
	//
	// The WAV is generated programmatically so we have zero external dependencies.

	let _notifAudioUrl = null;
	let _disconnectAudioUrl = null;

	function _generateWavUrl(samples, sampleRate = 22050) {
	// samples: Float32Array of PCM values in range [-1, 1]
	const numSamples = samples.length;
	const buffer = new ArrayBuffer(44 + numSamples * 2);
	const view = new DataView(buffer);
	const write = (o, s) => { for (let i = 0; i < s.length; i++) view.setUint8(o + i, s.charCodeAt(i)); };
	write(0, 'RIFF');
	view.setUint32(4, 36 + numSamples * 2, true);
	write(8, 'WAVE');
	write(12, 'fmt ');
	view.setUint32(16, 16, true);
	view.setUint16(20, 1, true); // PCM
	view.setUint16(22, 1, true); // mono
	view.setUint32(24, sampleRate, true);
	view.setUint32(28, sampleRate * 2, true);
	view.setUint16(32, 2, true);
	view.setUint16(34, 16, true);
	write(36, 'data');
	view.setUint32(40, numSamples * 2, true);
	for (let i = 0; i < numSamples; i++) {
	const s = Math.max(-1, Math.min(1, samples[i]));
	view.setInt16(44 + i * 2, s < 0 ? s * 32768 : s * 32767, true);
	}
	return URL.createObjectURL(new Blob([buffer], { type: 'audio/wav' }));
	}

	function _buildNotifSamples() {
	const sr = 22050, dur = 0.55;
	const n = Math.floor(sr * dur);
	const s = new Float32Array(n);
	// Three-tone chime: 880 → 1100 → 880 Hz
	const freqs = [[880, 0, 0.18], [1100, 0.15, 0.35], [880, 0.32, 0.55]];
	for (let i = 0; i < n; i++) {
	const t = i / sr;
	let v = 0;
	for (const [f, tStart, tEnd] of freqs) {
	if (t >= tStart && t < tEnd) {
	const fadeIn = Math.min((t - tStart) / 0.02, 1);
	const fadeOut = Math.min((tEnd - t) / 0.05, 1);
	v += 0.35 * fadeIn * fadeOut * Math.sin(2 * Math.PI * f * t);
	}
	}
	s[i] = v;
	}
	return s;
	}

	function _buildDisconnectSamples() {
	const sr = 22050, dur = 0.35;
	const n = Math.floor(sr * dur);
	const s = new Float32Array(n);
	for (let i = 0; i < n; i++) {
	const t = i / sr;
	const freq = 440 - (330 * t / dur); // sweep 440→110
	const fade = Math.min(1 - t / dur, (dur - t) / 0.05);
	s[i] = 0.35 * Math.max(0, fade) * Math.sin(2 * Math.PI * freq * t);
	}
	return s;
	}

	function _initAudioUrls() {
	if (_notifAudioUrl) return;
	try {
	_notifAudioUrl = _generateWavUrl(_buildNotifSamples());
	_disconnectAudioUrl = _generateWavUrl(_buildDisconnectSamples());
	} catch (e) { console.warn('WAV generation failed:', e); }
	}

	function _playAudioUrl(url) {
	if (!url) return;
	try {
	const audio = new Audio(url);
	audio.volume = 0.8;
	const p = audio.play();
	if (p) p.catch(err => {
	// If blocked (e.g. very strict browser), fall back to AudioContext
	console.warn('Audio element play blocked:', err);
	});
	} catch (e) { console.warn('Audio element error:', e); }
	}

	function playNotifSound() {
	_initAudioUrls();
	_playAudioUrl(_notifAudioUrl);
	// Parallel AudioContext attempt when tab is visible
	if (_audioCtx && document.visibilityState === 'visible') {
	_scheduleBeeps([
	{ type: 'sine', freqs: [[880, 0], [1100, 0.1], [880, 0.2]], startOffset: 0, stopOffset: 0.5 }
	]);
	}
	}

	function playDisconnectSound() {
	_initAudioUrls();
	_playAudioUrl(_disconnectAudioUrl);
	if (_audioCtx && document.visibilityState === 'visible') {
	_scheduleBeeps([
	{ type: 'triangle', freq: 440, freqEnd: 110, startOffset: 0, stopOffset: 0.3 }
	]);
	}
	}
	let _chartInstance = null;
	const STORAGE_KEY = 'martech_admin_creds';

	const $ = id => document.getElementById(id);
	const authHeader = () => 'Basic ' + btoa(_creds.user + ':' + _creds.pass);

	function showToast(msg, type = 'success') {
	const t = $('toast');
	t.innerHTML = (type === 'success' ? '✓ ' : '⚠ ') + msg;
	t.className = 'toast ' + type + ' show';
	setTimeout(() => t.classList.remove('show'), 3000);
	}

	function fmtDate(iso) {
	if (!iso) return '—';
	const d = new Date(iso);
	return d.toLocaleDateString() + ' ' + d.toLocaleTimeString([], { hour: '2-digit', minute: '2-digit' });
	}

	function shortId(id) {
	if (!id) return '—';
	return id.length > 12 ? id.slice(0, 6) + '…' + id.slice(-4) : id;
	}

	// ── Login Flow ──
	async function doLogin() {
	const u = $('inp-user').value.trim(), p = $('inp-pass').value;
	if (!u \|\| !p) return;
	$('btn-login').textContent = 'Authenticating...'; $('btn-login').disabled = true; $('login-error').style.display = 'none';
	try {
	const r = await fetch('/api/admin/request-otp', {
	method: 'POST', headers: { 'Content-Type': 'application/json' },
	body: JSON.stringify({ username: u, password: p })
	});
	if (r.ok) {
	$('login-stage-1').classList.add('hidden');
	$('login-stage-2').classList.remove('hidden');
	$('inp-otp').focus();
	} else {
	const err = await r.json();
	$('login-error').textContent = err.detail \|\| 'Login failed.';
	$('login-error').style.display = 'block';
	}
	} catch (e) {
	$('login-error').textContent = 'Network error.'; $('login-error').style.display = 'block';
	} finally {
	$('btn-login').textContent = 'Sign In'; $('btn-login').disabled = false;
	}
	}

	async function doVerifyOtp() {
	const u = $('inp-user').value.trim(), p = $('inp-pass').value, otp = $('inp-otp').value.trim();
	if (!otp) return;
	$('btn-verify').textContent = 'Verifying...'; $('btn-verify').disabled = true; $('login-error').style.display = 'none';
	try {
	const r = await fetch('/api/admin/verify-otp', {
	method: 'POST', headers: { 'Content-Type': 'application/json' },
	body: JSON.stringify({ username: u, password: p, code: otp })
	});
	if (r.ok) {
	_creds = { user: u, pass: p, otp_verified: true };
	localStorage.setItem(STORAGE_KEY, JSON.stringify(_creds));
	// Init audio HERE — this is inside a real user-gesture (button click)
	_initAudioCtx();
	if (_audioCtx) _audioCtx.resume().catch(() => { });
	$('login-screen').classList.add('hidden');
	$('app').style.display = 'flex';
	initApp();
	showToast('Welcome back, Admin!');
	} else {
	const err = await r.json();
	$('login-error').textContent = err.detail \|\| 'Invalid OTP.'; $('login-error').style.display = 'block';
	}
	} catch (e) {
	$('login-error').textContent = 'Network error.'; $('login-error').style.display = 'block';
	} finally {
	$('btn-verify').textContent = 'Verify Code'; $('btn-verify').disabled = false;
	}
	}

	$('btn-login').onclick = doLogin;
	$('btn-verify').onclick = doVerifyOtp;
	$('btn-back').onclick = () => {
	$('login-stage-2').classList.add('hidden'); $('login-stage-1').classList.remove('hidden'); $('login-error').style.display = 'none'; $('inp-otp').value = '';
	};
	$('inp-pass').onkeydown = e => { if (e.key === 'Enter') doLogin() };
	$('inp-otp').onkeydown = e => { if (e.key === 'Enter') doVerifyOtp() };

	$('btn-logout').onclick = () => {
	_creds = null; localStorage.removeItem(STORAGE_KEY);
	window.location.reload();
	};

	// Auto Login check
	(function checkAuth() {
	try {
	const stored = JSON.parse(localStorage.getItem(STORAGE_KEY));
	if (stored && stored.user && stored.otp_verified) {
	_creds = stored;
	$('login-screen').classList.add('hidden');
	$('app').style.display = 'flex';
	initApp();
	} else { localStorage.removeItem(STORAGE_KEY); }
	} catch (e) { }
	})();

	// ── App Init & Routing ──
	// ── Title flash helpers ──
	function _startTitleFlash(msg) {
	if (_titleFlashInterval) return; // already flashing
	let on = true;
	_titleFlashInterval = setInterval(() => {
	document.title = on ? '🔔 ' + msg : _ORIG_TITLE;
	on = !on;
	}, 900);
	}
	function _stopTitleFlash() {
	if (_titleFlashInterval) { clearInterval(_titleFlashInterval); _titleFlashInterval = null; }
	document.title = _ORIG_TITLE;
	}

	// ── Page Visibility: resume audio + flush queued sound when tab becomes active ──
	document.addEventListener('visibilitychange', () => {
	if (document.visibilityState === 'visible') {
	const ns = loadNotifSettings();
	if (_audioCtx && _audioCtx.state === 'suspended') {
	_audioCtx.resume().then(() => {
	if (_pendingSoundType && ns.sound_onfocus) {
	if (_pendingSoundType === 'disconnect') playDisconnectSound();
	else playNotifSound();
	}
	_pendingSoundType = null;
	}).catch(() => { });
	} else if (_pendingSoundType && ns.sound_onfocus) {
	if (_pendingSoundType === 'disconnect') playDisconnectSound();
	else playNotifSound();
	_pendingSoundType = null;
	} else {
	_pendingSoundType = null; // clear even if skipped
	}
	_stopTitleFlash();
	}
	});

	async function registerServiceWorker() {
	if (!('serviceWorker' in navigator)) return;
	try {
	const reg = await navigator.serviceWorker.register('/sw.js');
	console.log('SW registered:', reg.scope);
	await navigator.serviceWorker.ready;
	} catch (err) {
	console.warn('SW registration failed:', err);
	}
	}

	async function _showOsNotif(title, body, tag) {
	const ns = loadNotifSettings();
	if (!ns.os_popup) return; // user turned it off
	if (!('Notification' in window) \|\| Notification.permission !== 'granted') return;

	// Use Service Worker notification — this fires OS sound even when tab is backgrounded
	if ('serviceWorker' in navigator) {
	const reg = await navigator.serviceWorker.getRegistration();
	if (reg) {
	await reg.showNotification(title, {
	body,
	tag, // deduplicate per session
	renotify: true, // KEY: this re-fires sound even with same tag
	icon: 'data:image/svg+xml,<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><rect width="100" height="100" rx="20" fill="%238b5cf6"/><text x="50" y="68" font-family="sans-serif" font-size="55" font-weight="bold" fill="white" text-anchor="middle">M</text></svg>',
	requireInteraction: true,
	silent: false
	});
	return;
	}
	}

	// Fallback to regular Notification API
	const n = new Notification(title, { body, tag, silent: false });
	n.onclick = () => { window.focus(); n.close(); };
	}

	function initApp() {
	_loadPersistedNotifications(); // ADD THIS FIRST
	$('toggle-snooze').checked = _snoozed;

	// Ensure AudioContext is initialized (auto-login case: no user gesture available,
	// but we still call _initAudioCtx so it's ready the moment user clicks anything)
	_initAudioCtx();
	// Resume if possible (will succeed if called from a user gesture, silently fail otherwise)
	if (_audioCtx) _audioCtx.resume().catch(() => { });
	// Start keepalive to prevent Chrome auto-suspend
	_startAudioKeepalive();

	registerServiceWorker(); // Register Service Worker for reliable background push notifications

	// On any click in the app, ensure context is running
	document.addEventListener('click', () => {
	if (_audioCtx && _audioCtx.state === 'suspended') _audioCtx.resume().catch(() => { });
	});

	switchView('dashboard');
	setInterval(() => {
	loadMetrics();
	if ($('toggle-refresh') && $('toggle-refresh').checked) {
	if (_currentFilter === 'sessions' \|\| _currentFilter === 'queued') {
	loadSessions(true, true);
	}
	}
	}, 3000);
	setupAutoRefresh();
	startNotifWorker();
	checkAndRequestPermissions();
	}

	document.querySelectorAll('.nav-item').forEach(el => {
	el.onclick = () => {
	document.querySelectorAll('.nav-item').forEach(n => n.classList.remove('active'));
	el.classList.add('active');
	switchView(el.dataset.view);
	}
	});

	function switchView(view) {
	document.querySelectorAll('.view-container').forEach(v => {
	v.style.display = 'none';
	v.classList.remove('active');
	});

	let targetView = view;
	if (view === 'daily' \|\| view === 'blocked' \|\| view === 'queued' \|\| view === 'archived') targetView = 'sessions';

	const v = $('view-' + targetView);
	v.style.display = 'flex';
	v.style.flexDirection = (targetView === 'sessions' \|\| targetView === 'settings') ? 'row' : 'column';
	setTimeout(() => v.classList.add('active'), 10);

	if (view === 'dashboard') $('topbar-title').textContent = 'Dashboard Overview';
	else if (view === 'sla') $('topbar-title').textContent = 'SLA Dashboard';
	else if (view === 'sessions') $('topbar-title').textContent = 'All Live Chat Sessions';
	else if (view === 'queued') $('topbar-title').textContent = 'Users In Queue';
	else if (view === 'archived') $('topbar-title').textContent = 'Archived Chats';
	else if (view === 'daily') $('topbar-title').textContent = 'Today\'s Users';
	else if (view === 'blocked') $('topbar-title').textContent = 'Blocked Users';
	else if (view === 'settings') $('topbar-title').textContent = 'Settings';

	if (view === 'dashboard') loadAnalytics();
	if (view === 'sla') loadSLAMetrics();
	if (['sessions', 'daily', 'blocked', 'queued', 'archived'].includes(view)) {
	if (_currentFilter !== view) {
	_currentFilter = view;
	_activeId = null;
	_activeSessionData = null;
	if ($('chat-placeholder')) $('chat-placeholder').style.display = 'flex';
	if ($('chat-active')) $('chat-active').style.display = 'none';
	}
	loadSessions();
	}
	if (view === 'settings') {
	loadWhatsAppSettings();
	initSettingsPanel();
	applyNotifSettingsToUI();
	}
	}

	async function loadSLAMetrics() {
	try {
	const r = await fetch('/api/admin/sla-metrics', { headers: { Authorization: authHeader() } });
	if (!r.ok) return;
	const data = await r.json();

	function fmtTime(sec) {
	if (!sec) return '0s';
	if (sec < 60) return Math.round(sec) + 's';
	const m = Math.floor(sec / 60);
	const s = Math.round(sec % 60);
	return m + 'm ' + s + 's';
	}

	$('sla-queue-time').textContent = fmtTime(data.avg_queue_time_sec);
	$('sla-agent-time').textContent = fmtTime(data.avg_agent_reply_time_sec);
	$('sla-res-time').textContent = fmtTime(data.avg_resolution_time_sec);
	$('sla-breaches').textContent = data.breach_count;
	$('sla-breach-rate').textContent = (data.breach_rate_pct \|\| 0).toFixed(1) + '%';
	$('sla-takeover-rate').textContent = (data.takeover_rate_pct \|\| 0).toFixed(1) + '%';
	} catch (e) { console.error('Failed to load SLA metrics', e); }
	}

	// ── Permission Request Dialog ──
	// Shows a modal after login if browser notifications or audio are not yet enabled.
	function checkAndRequestPermissions() {
	if ('Notification' in window && Notification.permission === 'denied') {
	$('notif-permission-banner').style.display = 'flex';
	}

	const notifGranted = !('Notification' in window) \|\| Notification.permission === 'granted';
	const audioAlreadyEnabled = localStorage.getItem('martech_audio_enabled') === '1';

	if (notifGranted && audioAlreadyEnabled) return; // both satisfied, skip dialog entirely

	const overlay = document.getElementById('perm-dialog-overlay');
	const rowNotif = document.getElementById('perm-row-notif');
	const rowAudio = document.getElementById('perm-row-audio');
	const stNotif = document.getElementById('perm-status-notif');
	const stAudio = document.getElementById('perm-status-audio');
	const btnNotif = document.getElementById('perm-btn-notif');
	const btnAudio = document.getElementById('perm-btn-audio');

	function refreshStatuses() {
	const np = 'Notification' in window ? Notification.permission : 'denied';
	if (np === 'granted') {
	stNotif.textContent = '✓ Allowed'; stNotif.className = 'perm-status ok';
	rowNotif.className = 'perm-row granted'; btnNotif.disabled = true; btnNotif.textContent = 'Granted';
	} else if (np === 'denied') {
	stNotif.textContent = '✗ Blocked'; stNotif.className = 'perm-status bad';
	rowNotif.className = 'perm-row denied';
	btnNotif.textContent = 'Open site settings'; btnNotif.disabled = false;
	btnNotif.onclick = () => alert('Please click the 🔒 lock icon in your browser address bar → Site settings → Notifications → Allow');
	} else {
	stNotif.textContent = 'Not set'; stNotif.className = 'perm-status prompt';
	rowNotif.className = 'perm-row'; btnNotif.disabled = false; btnNotif.textContent = 'Grant';
	}

	const audioOk = localStorage.getItem('martech_audio_enabled') === '1';
	if (audioOk) {
	stAudio.textContent = '✓ Allowed'; stAudio.className = 'perm-status ok';
	rowAudio.className = 'perm-row granted'; btnAudio.disabled = true; btnAudio.textContent = 'Enabled';
	} else {
	stAudio.textContent = 'Click to enable'; stAudio.className = 'perm-status prompt';
	rowAudio.className = 'perm-row'; btnAudio.disabled = false; btnAudio.textContent = 'Enable';
	}

	const allGood = np === 'granted' && audioOk;
	if (allGood) setTimeout(() => overlay.classList.add('hidden'), 900);
	}

	async function grantNotif() {
	btnNotif.disabled = true; btnNotif.textContent = 'Requesting...';
	await Notification.requestPermission();
	refreshStatuses();
	}
	async function grantAudio() {
	btnAudio.disabled = true; btnAudio.textContent = 'Enabling...';
	_initAudioCtx();
	if (_audioCtx) await _audioCtx.resume().catch(() => { });
	// Pre-generate WAV blob URLs inside this user gesture so the browser
	// allows future Audio element playback even in background tabs
	_initAudioUrls();
	localStorage.setItem('martech_audio_enabled', '1');
	playNotifSound(); // play test sound to confirm
	refreshStatuses();
	}

	btnNotif.onclick = grantNotif;
	btnAudio.onclick = grantAudio;

	document.getElementById('btn-perm-enable-all').onclick = async () => {
	await grantNotif();
	await grantAudio();
	};
	document.getElementById('btn-perm-skip').onclick = () => overlay.classList.add('hidden');

	refreshStatuses();
	overlay.classList.remove('hidden');
	}

	async function loadMetrics() {
	try {
	const r = await fetch('/api/admin/metrics', { headers: { Authorization: authHeader() } });
	const m = await r.json();
	$('dash-live').textContent = m.live;
	$('dash-queued').textContent = m.queued;
	$('dash-daily').textContent = m.daily;
	$('dash-blocked').textContent = m.blocked;
	_updateQueueBadge(m.queued);
	} catch (e) {
	console.error('Failed to load metrics', e);
	}
	}

	// ── Dashboard Analytics ──
	async function loadAnalytics() {
	if (!_creds) return;
	try {
	loadMetrics();
	const r = await fetch('/api/admin/analytics', { headers: { Authorization: authHeader() } });
	if (!r.ok) return;
	const data = await r.json();
	$('dash-total-sessions').textContent = data.total_sessions;
	$('dash-today-sessions').textContent = data.today_sessions;
	$('dash-total-messages').textContent = data.total_messages;

	renderChart(data.trends);
	} catch (e) { console.error('Analytics error:', e); }
	}

	function renderChart(trends) {
	const ctx = $('messagesChart').getContext('2d');
	const labels = trends.map(t => {
	const d = new Date(t.date); return d.toLocaleDateString(undefined, { month: 'short', day: 'numeric' });
	});
	const msgData = trends.map(t => t.messages);

	if (_chartInstance) _chartInstance.destroy();

	_chartInstance = new Chart(ctx, {
	type: 'line',
	data: {
	labels: labels,
	datasets: [{
	label: 'Messages',
	data: msgData,
	borderColor: '#8b5cf6',
	backgroundColor: 'rgba(139, 92, 246, 0.1)',
	borderWidth: 3,
	tension: 0.4,
	fill: true,
	pointBackgroundColor: '#fff',
	pointBorderColor: '#8b5cf6',
	pointBorderWidth: 2,
	pointRadius: 4,
	pointHoverRadius: 6
	}]
	},
	options: {
	responsive: true,
	maintainAspectRatio: false,
	plugins: { legend: { display: false } },
	scales: {
	y: { beginAtZero: true, grid: { borderDash: [4, 4], color: '#e2e8f0' }, border: { display: false } },
	x: { grid: { display: false }, border: { display: false } }
	},
	interaction: { intersect: false, mode: 'index' }
	}
	});
	}

	// Notifications Logic
	$('btn-notifications').onclick = (e) => {
	e.stopPropagation();
	$('notif-dropdown').classList.toggle('show');
	if ($('notif-dropdown').classList.contains('show')) {
	// Mark all as read when opened
	_notifications.forEach(n => n.read = true);
	_saveNotifications();
	_updateBadge();
	renderNotifications();
	}
	};

	document.addEventListener('click', (e) => {
	if ($('btn-notifications') && !$('btn-notifications').contains(e.target) && $('notif-dropdown') && !$('notif-dropdown').contains(e.target)) {
	$('notif-dropdown').classList.remove('show');
	}
	});

	$('toggle-snooze').onchange = (e) => {
	_snoozed = e.target.checked;
	localStorage.setItem('martech_snoozed', _snoozed ? '1' : '0');
	};

	function addNotification(message, sessionId, soundType = 'default', alertId = null) {
	// Persist so refresh doesn't re-fire
	if (sessionId) {
	try {
	const ids = JSON.parse(localStorage.getItem('martech_notified_ids') \|\| '[]');
	if (!ids.includes(sessionId)) {
	ids.push(sessionId);
	// Keep only last 50 to avoid unbounded growth
	localStorage.setItem('martech_notified_ids', JSON.stringify(ids.slice(-50)));
	}
	// Persist alert IDs for reminders
	if (alertId) {
	const alertIds = JSON.parse(localStorage.getItem('martech_alert_ids') \|\| '{}');
	alertIds[sessionId] = alertId;
	localStorage.setItem('martech_alert_ids', JSON.stringify(alertIds));
	}
	} catch (e) { }
	}

	_notifications.unshift({ message, sessionId, soundType, time: new Date(), timestamp: Date.now(), read: false });
	if (_notifications.length > 50) _notifications = _notifications.slice(0, 50);
	renderNotifications();
	_saveNotifications();
	_updateBadge();

	if (!_snoozed) {
	const ns = loadNotifSettings();

	if (ns.sound_background) {
	// Path 1: HTMLAudioElement — plays in background tabs
	if (soundType === 'disconnect') playDisconnectSound();
	else playNotifSound();
	}

	if (document.visibilityState !== 'visible') {
	// Only queue the focus-replay if the user has explicitly enabled it
	// Default is OFF — this prevents the double-chime
	if (ns.sound_onfocus) {
	_pendingSoundType = soundType;
	}
	if (ns.title_flash) {
	_startTitleFlash('New Alert!');
	}
	}
	}

	// ── OS Browser Notification (works even when tab is in background) ──
	const notifTitle = soundType === 'disconnect' ? '🔕 User Left Queue' : '🔔 Human Handoff Request';
	_showOsNotif(
	notifTitle,
	message,
	'admin-notif-' + (sessionId \|\| Date.now())
	);
	}

	function renderNotifications() {
	if (_notifications.length === 0) {
	$('notif-list').innerHTML = '<div class="notif-empty">No new notifications</div>';
	return;
	}

	$('notif-list').innerHTML = _notifications.map((n, idx) => `
	<div class="notif-item notif-item-link ${n.read ? 'notif-read' : ''}" data-id="${esc(n.sessionId)}" data-idx="${idx}">
	<div style="display:flex; justify-content:space-between; align-items:flex-start;">
	<div class="notif-item-title" style="color:${n.read ? 'var(--text3)' : 'var(--text)'}">
	${n.soundType === 'disconnect' ? '🔕 User Left Queue' : '🔔 Human Request'}
	</div>
	<button class="notif-dismiss" data-idx="${idx}" style="background:none;border:none;cursor:pointer;color:var(--text3);font-size:14px;padding:0 0 0 8px;line-height:1;" title="Dismiss">✕</button>
	</div>
	<div class="notif-item-desc">${esc(n.message)}</div>
	<div class="notif-item-time">${n.time.toLocaleTimeString()}${n.read ? ' · Read' : ''}</div>
	</div>
	`).join('');

	// Click notification to open session
	document.querySelectorAll('.notif-item-link').forEach(el => {
	el.onclick = (e) => {
	if (e.target.classList.contains('notif-dismiss')) return;
	const idx = parseInt(el.dataset.idx);
	_notifications[idx].read = true;
	_saveNotifications();
	renderNotifications();
	_updateBadge();

	e.stopPropagation();
	$('notif-dropdown').classList.remove('show');
	document.querySelectorAll('.nav-item').forEach(n => n.classList.remove('active'));
	$('nav-sessions').classList.add('active');
	switchView('sessions');

	invalidateSessionCache(el.dataset.id);
	fetch('/api/admin/sessions/' + encodeURIComponent(el.dataset.id), { headers: { Authorization: authHeader() } })
	.then(r => r.json())
	.then(data => {
	_sessionDataCache[el.dataset.id] = data;
	openSession(el.dataset.id, data.current_chat_id \|\| 1);
	}).catch(() => openSession(el.dataset.id));
	};
	});

	// Dismiss button
	document.querySelectorAll('.notif-dismiss').forEach(btn => {
	btn.onclick = (e) => {
	e.stopPropagation();
	const idx = parseInt(btn.dataset.idx);
	_notifications.splice(idx, 1);
	_saveNotifications();
	renderNotifications();
	_updateBadge();
	};
	});
	}

	function _updateBadge() {
	const unread = _notifications.filter(n => !n.read).length;
	$('notif-badge').style.display = unread > 0 ? 'block' : 'none';
	}

	// Sessions Management
	let _lastAlertIds = new Map();
	let _sessionSkip = 0;
	const _sessionLimit = 50;
	let _hasMoreSessions = true;
	let _isLoadingSessions = false;
	let _searchQuery = '';

	async function loadSessions(reset = true, isPolling = false) {
	if (_isLoadingSessions) return;
	if (reset && !isPolling) {
	_sessionSkip = 0;
	_hasMoreSessions = true;
	_allSessions = [];
	$('session-list').innerHTML = `<div style="text-align:center;padding:20px;color:var(--text3);">Loading...</div>`;
	}
	if (!_hasMoreSessions && !isPolling) return;

	_isLoadingSessions = true;
	try {
	const fetchSkip = isPolling ? 0 : _sessionSkip;
	const fetchLimit = isPolling ? Math.max(_sessionSkip, _sessionLimit) : _sessionLimit;

	const url = `/api/admin/sessions?search=${encodeURIComponent(_searchQuery)}&filter=${encodeURIComponent(_currentFilter)}&skip=${fetchSkip}&limit=${fetchLimit}`;
	const r = await fetch(url, { headers: { Authorization: authHeader() } });
	if (!r.ok) throw new Error('Failed to fetch');
	const data = await r.json();

	if (!isPolling) {
	if (data.sessions.length < _sessionLimit) {
	_hasMoreSessions = false;
	}

	if (reset) {
	_allSessions = data.sessions;
	renderSessionList(_allSessions);
	} else {
	_allSessions = _allSessions.concat(data.sessions);
	renderSessionList(data.sessions, true);
	}
	_sessionSkip += data.sessions.length;
	} else {
	_allSessions = data.sessions;
	renderSessionList(_allSessions);
	}

	// If we are in the queued view, update the queued panel too
	if (_currentFilter === 'queued') {
	renderQueuePanel();
	}
	} catch (e) {
	if (reset) $('session-list').innerHTML = `<div style="text-align:center;color:var(--red);padding:20px">Error loading sessions</div>`;
	} finally {
	_isLoadingSessions = false;
	}
	}

	// ── Queued Users Panel ──
	let _prevQueuedIds = new Set();
	let _queueTimerInterval = null;

	function renderQueuePanel() {
	const queued = (_allSessions \|\| []).filter(s => s.status === 'QUEUED' && s.archived !== true);
	const container = $('queue-items');
	const countEl = $('queue-panel-count');
	const badgeEl = $('queue-badge');

	// Update count label
	if (countEl) countEl.textContent = queued.length + (queued.length === 1 ? ' waiting' : ' waiting');

	// Update nav badge
	_updateQueueBadge(queued.length);

	if (!container) return;

	if (queued.length === 0) {
	container.innerHTML = `
	<div class="queue-empty">
	<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.5">
	<circle cx="12" cy="12" r="10"></circle>
	<path d="M8 14s1.5 2 4 2 4-2 4-2"></path>
	<line x1="9" y1="9" x2="9.01" y2="9"></line>
	<line x1="15" y1="9" x2="15.01" y2="9"></line>
	</svg>
	<div>No users in queue</div>
	</div>`;
	_stopQueueTimers();
	_prevQueuedIds = new Set();
	return;
	}

	// Determine which IDs are new (for flash animation)
	const currentIds = new Set(queued.map(s => s.session_id \|\| s.id));
	const newIds = new Set();
	currentIds.forEach(id => { if (!_prevQueuedIds.has(id)) newIds.add(id); });

	container.innerHTML = queued.map(s => {
	const sid = s.session_id \|\| s.id;
	const isDefault = !s.user_name \|\| s.user_name === 'default name' \|\| s.user_name === 'default_name';
	const name = isDefault ? shortId(sid) : s.user_name;
	const isNew = newIds.has(sid);
	const queuedAt = s.queued_at \|\| s.last_active \|\| new Date().toISOString();

	return `
	<div class="queue-item ${isNew ? 'queue-item-new' : ''}" data-sid="${esc(sid)}" data-queued="${esc(queuedAt)}">
	<div class="queue-item-info">
	<div class="queue-item-name" title="${esc(name)}">${esc(name)}</div>
	<div class="queue-item-timer" data-queued="${esc(queuedAt)}">Waiting...</div>
	</div>
	<button class="queue-takeover-btn" data-sid="${esc(sid)}">Take Over</button>
	</div>`;
	}).join('');

	// Bind click handlers — click item to view, click button to takeover
	container.querySelectorAll('.queue-item').forEach(el => {
	el.onclick = (e) => {
	if (e.target.classList.contains('queue-takeover-btn')) return;
	const sid = el.dataset.sid;
	// Navigate to sessions view and open this session
	document.querySelectorAll('.nav-item').forEach(n => n.classList.remove('active'));
	$('nav-sessions').classList.add('active');
	switchView('sessions');
	invalidateSessionCache(sid);
	openSession(sid);
	};
	});

	container.querySelectorAll('.queue-takeover-btn').forEach(btn => {
	btn.onclick = (e) => {
	e.stopPropagation();
	_queueTakeover(btn.dataset.sid);
	};
	});

	_prevQueuedIds = currentIds;
	_startQueueTimers();
	}

	function _startQueueTimers() {
	_stopQueueTimers();
	_queueTimerTick(); // immediate first tick
	_queueTimerInterval = setInterval(_queueTimerTick, 1000);
	}

	function _stopQueueTimers() {
	if (_queueTimerInterval) { clearInterval(_queueTimerInterval); _queueTimerInterval = null; }
	}

	function _queueTimerTick() {
	document.querySelectorAll('.queue-item-timer[data-queued]').forEach(el => {
	const queued = new Date(el.dataset.queued);
	const diff = Math.max(0, Math.floor((Date.now() - queued.getTime()) / 1000));
	const m = Math.floor(diff / 60);
	const s = diff % 60;
	el.textContent = m > 0
	? `Waiting ${m}m ${String(s).padStart(2, '0')}s`
	: `Waiting ${s}s`;
	});
	}

	async function _queueTakeover(sessionId) {
	if (!sessionId \|\| sessionId === 'undefined') return;
	try {
	const r = await fetch('/api/admin/sessions/' + encodeURIComponent(sessionId) + '/takeover', {
	method: 'POST',
	headers: { Authorization: authHeader() }
	});
	if (!r.ok) throw new Error('Takeover failed');
	showToast('You are now chatting with this user');
	// Navigate to sessions view and open the session
	document.querySelectorAll('.nav-item').forEach(n => n.classList.remove('active'));
	$('nav-sessions').classList.add('active');
	switchView('sessions');
	invalidateSessionCache(sessionId);

	// Fetch session data so we can open the specific chat thread directly
	const r2 = await fetch('/api/admin/sessions/' + encodeURIComponent(sessionId), { headers: { Authorization: authHeader() } });
	const data = await r2.json();
	_sessionDataCache[sessionId] = data;
	openSession(sessionId, data.current_chat_id \|\| 1);

	loadSessions(); // refresh to update queue panel
	} catch (e) {
	showToast('Takeover failed', 'error');
	}
	}

	function _updateQueueBadge(count) {
	const badge = $('queue-badge');
	if (!badge) return;
	if (count > 0) {
	badge.textContent = count;
	badge.style.display = 'flex';
	} else {
	badge.style.display = 'none';
	}
	}

	function renderSessionList(sessions, append = false) {
	const html = sessions.map(s => {
	const isDefault = !s.user_name \|\| s.user_name === 'default name' \|\| s.user_name === 'default_name';
	const name = isDefault ? shortId(s.session_id \|\| s.id) : s.user_name;

	return `
	<div class="session-item ${(s.session_id \|\| s.id) === _activeId ? 'active' : ''} ${s.archived ? 'session-item-archived' : ''}" data-id="${s.session_id \|\| s.id}">
	<div class="session-item-header">
	<span class="session-item-name" title="${name}">${name}</span>
	<span class="session-item-time">${fmtDate(s.last_active).split(' ')[1] \|\| ''}</span>
	</div>
	<div class="session-item-meta">
	<span>${fmtDate(s.last_active).split(' ')[0] \|\| ''}</span>
	<span class="msg-badge">${s.message_count} msg</span>
	</div>
	</div>
	`;
	}).join('');

	if (append) {
	$('session-list').insertAdjacentHTML('beforeend', html);
	} else {
	$('session-list').innerHTML = html;
	}

	document.querySelectorAll('.session-item').forEach(el => {
	el.onclick = () => openSession(el.dataset.id);
	el.oncontextmenu = (e) => {
	const sid = el.dataset.id;
	const s = _allSessions.find(x => String(x.session_id \|\| x.id) === String(sid));
	window.showContextMenu(e, {
	type: 'session',
	id: sid,
	isArchived: s && s.archived === true
	});
	};
	});
	}

	// Infinite Scroll
	$('session-list').addEventListener('scroll', () => {
	const el = $('session-list');
	if (el.scrollTop + el.clientHeight >= el.scrollHeight - 50) {
	loadSessions(false);
	}
	});

	// Search debounce
	let _searchTimeout;
	$('search-inp').oninput = () => {
	clearTimeout(_searchTimeout);
	_searchTimeout = setTimeout(() => {
	_searchQuery = $('search-inp').value;
	loadSessions(true);
	}, 300);
	};

	$('btn-refresh-sessions').onclick = () => { _sessionDataCache = {}; _activeSessionData = null; loadSessions(true); if (_activeId) openSession(_activeId, _activeChatId); };
	$('btn-back-to-chats').onclick = () => openSession(_activeId);

	async function openSession(id, chatId = null) {
	if (!id \|\| id === 'undefined') return;
	// ALWAYS set _activeId so action buttons (takeover, block, etc.) work
	_activeId = String(id);

	if (!chatId) {
	_activeChatId = null;
	renderSessionList(_allSessions);
	} else {
	_activeChatId = chatId;
	}

	$('chat-placeholder').style.display = 'none';
	$('chat-active').style.display = 'flex';

	try {
	// Use per-session cache for instant switching
	let data = _sessionDataCache[id];
	if (!data) {
	$('messages-area').innerHTML = '<div class="spinner"></div>';
	$('chat-list-area').style.display = 'none';
	$('messages-area').style.display = 'flex';
	const r = await fetch('/api/admin/sessions/' + encodeURIComponent(id), { headers: { Authorization: authHeader() } });
	if (!r.ok) throw new Error('Fetch failed');
	data = await r.json();
	_sessionDataCache[id] = data;
	}
	_activeSessionData = data;
	const currentChatId = data.current_chat_id \|\| 1;

	// Only show chat-list if multiple chats exist AND no specific chat is requested
	if (!chatId && currentChatId > 1) {
	renderChatList(data);
	return;
	}

	const targetChatId = chatId \|\| currentChatId;
	_activeChatId = targetChatId;
	renderChatMessages(data, targetChatId);

	} catch (e) {
	console.error(e);
	$('messages-area').innerHTML = '<div style="color:red; text-align:center; margin-top:20px;">Failed to load.</div>';
	}
	}

	function renderChatList(data) {
	$('messages-area').style.display = 'none';
	$('chat-reply-area').classList.add('hidden');
	$('btn-back-to-chats').style.display = 'none';
	$('chat-list-area').style.display = 'flex';
	$('btn-delete-current-chat').style.display = 'none';

	$('chat-user-name').textContent = data.user_name \|\| 'Guest User';
	$('chat-meta').textContent = 'ID: ' + data.session_id + ' • Select a chat thread';

	const msgs = data.messages \|\| [];
	const currentChatId = data.current_chat_id \|\| 1;
	let html = '';

	for (let i = currentChatId; i >= 1; i--) {
	const isThreadArchived = (data.archived_chats \|\| []).includes(i);
	const isSessionArchived = data.archived === true;
	const isEffectivelyArchived = isThreadArchived \|\| isSessionArchived;

	// Hide archived chat threads unless we are currently in the Archived tab
	if (_currentFilter === 'archived') {
	if (!isEffectivelyArchived) continue;
	} else {
	if (isEffectivelyArchived) continue;
	}

	const chatMsgs = msgs.filter(m => (m.chat_id \|\| 1) === i);
	if (chatMsgs.length === 0 && i !== currentChatId) continue;

	const firstUserMsg = chatMsgs.find(m => m.question);
	const firstQuestion = firstUserMsg ? firstUserMsg.question : 'New Chat';
	const truncatedQ = firstQuestion.length > 80 ? firstQuestion.substring(0, 80) + '...' : firstQuestion;

	html += `
	<div class="session-item chat-thread-item ${isEffectivelyArchived ? 'session-item-archived' : ''}" data-chat-id="${i}" style="padding:16px; background:var(--surface); border:1px solid var(--border); border-radius:12px; cursor:pointer;">
	<div style="font-weight:600; font-size:15px; color:var(--text); margin-bottom:6px;">Chat ${i}</div>
	<div style="font-size:13px; color:var(--text2); margin-bottom:8px;">"${esc(truncatedQ)}"</div>
	<div style="font-size:11px; color:var(--text3);">${chatMsgs.length} messages</div>
	</div>
	`;
	}
	$('chat-list-area').innerHTML = html;

	document.querySelectorAll('.chat-thread-item').forEach(el => {
	const chatId = parseInt(el.dataset.chatId);
	el.onclick = () => openSession(data.session_id, chatId);
	el.oncontextmenu = (e) => {
	const isEnded = (chatId < currentChatId) \|\| (data.status === 'ENDED');
	const isThreadArchived = (data.archived_chats \|\| []).includes(chatId);
	const isSessionArchived = data.archived === true;
	window.showContextMenu(e, {
	type: 'thread',
	id: data.session_id,
	chatId: chatId,
	isEnded: isEnded,
	isArchived: isThreadArchived \|\| isSessionArchived,
	isSessionArchived: isSessionArchived
	});
	};
	});

	$('btn-takeover').style.display = 'none';
	$('btn-end-chat').style.display = 'none';
	$('btn-export-single').style.display = 'none';
	$('btn-block-user').style.display = 'none';
	}

	function renderChatMessages(data, chatId) {
	$('chat-list-area').style.display = 'none';
	$('messages-area').style.display = 'flex';

	if ((data.current_chat_id \|\| 1) > 1) {
	$('btn-back-to-chats').style.display = 'flex';
	} else {
	$('btn-back-to-chats').style.display = 'none';
	}

	$('chat-user-name').textContent = (data.user_name \|\| 'Guest User') + ((data.current_chat_id \|\| 1) > 1 ? ` (Chat ${chatId})` : '');

	const msgs = data.messages \|\| [];
	const filteredMsgs = msgs.filter(m => (m.chat_id \|\| 1) === chatId);

	$('chat-meta').textContent = 'ID: ' + data.session_id + ' • ' + filteredMsgs.length + ' messages total';

	if (!filteredMsgs.length) {
	$('messages-area').innerHTML = '<div style="text-align:center;color:var(--text3);margin-top:40px">No conversation history.</div>';
	} else {
	let html = '';
	filteredMsgs.forEach(m => {
	if (m.question) {
	html += `<div class="msg-wrapper user"><div class="msg-meta">User • ${fmtDate(m.timestamp).split(' ')[1] \|\| ''}</div><div class="msg-bubble">${esc(m.question)}</div></div>`;
	}
	if (m.answer) {
	html += `<div class="msg-wrapper bot"><div class="msg-meta">${!m.question ? 'Human Agent' : 'AI Agent'} • ${fmtDate(m.timestamp).split(' ')[1] \|\| ''}</div><div class="msg-bubble">${esc(m.answer)}</div></div>`;
	}
	});
	$('messages-area').innerHTML = html;
	$('messages-area').scrollTop = $('messages-area').scrollHeight;
	}

	_activeStatus = data.status \|\| 'AI';
	_activeBlocked = data.blocked \|\| false;

	const isLatestChat = chatId === (data.current_chat_id \|\| 1);

	const btnTakeover = $('btn-takeover');
	const btnEndChat = $('btn-end-chat');
	$('btn-export-single').style.display = 'inline-block';
	$('btn-delete-current-chat').style.display = 'inline-block';
	$('btn-block-user').style.display = 'inline-block';

	if (_activeStatus === 'ENDED' \|\| !isLatestChat) {
	btnTakeover.style.display = 'none';
	btnEndChat.style.display = 'none';
	$('chat-reply-area').classList.add('hidden');
	} else {
	btnTakeover.style.display = 'inline-block';
	btnEndChat.style.display = 'inline-block';

	if (_activeStatus === 'HUMAN_TAKEOVER') {
	btnTakeover.textContent = 'Hand back to AI';
	btnTakeover.style.color = '#ef4444';
	btnTakeover.style.borderColor = '#ef4444';
	$('chat-reply-area').classList.remove('hidden');
	} else {
	btnTakeover.textContent = 'Take Over';
	btnTakeover.style.color = 'var(--accent)';
	btnTakeover.style.borderColor = 'var(--accent)';
	$('chat-reply-area').classList.add('hidden');
	}
	}

	// Update Block Button
	const btnBlock = $('btn-block-user');
	if (_activeBlocked) {
	btnBlock.textContent = 'Unblock User';
	btnBlock.style.color = '#10b981';
	btnBlock.style.borderColor = '#10b981';
	} else {
	btnBlock.textContent = 'Block User';
	btnBlock.style.color = 'var(--text2)';
	btnBlock.style.borderColor = 'var(--border)';
	}
	}

	function esc(str) {
	return String(str \|\| '').replace(/&/g, '&').replace(/</g, '<').replace(/>/g, '>').replace(/"/g, '"');
	}

	$('btn-delete-session').onclick = async () => {
	if (!_activeId \|\| !confirm('Permanently delete this entire session and all its chats?')) return;
	try {
	await fetch('/api/admin/sessions/' + encodeURIComponent(_activeId), { method: 'DELETE', headers: { Authorization: authHeader() } });
	showToast('Session deleted');

	// Remove notifications for this session
	_notifications = _notifications.filter(n => n.sessionId !== _activeId);
	_saveNotifications();
	renderNotifications();
	_updateBadge();

	// Clean from localStorage ID lists
	try {
	const ids = JSON.parse(localStorage.getItem('martech_notified_ids') \|\| '[]');
	localStorage.setItem('martech_notified_ids', JSON.stringify(ids.filter(id => id !== _activeId)));
	const alertIds = JSON.parse(localStorage.getItem('martech_alert_ids') \|\| '{}');
	delete alertIds[_activeId];
	localStorage.setItem('martech_alert_ids', JSON.stringify(alertIds));
	} catch (e) { }

	delete _sessionDataCache[_activeId];
	_activeId = null;
	_activeSessionData = null;
	$('chat-placeholder').style.display = 'flex';
	$('chat-active').style.display = 'none';
	loadSessions(); loadAnalytics();
	} catch (e) { showToast('Delete failed', 'error'); }
	};

	$('btn-delete-current-chat').onclick = async () => {
	if (!_activeId \|\| !_activeChatId \|\| !confirm('Permanently delete this specific chat thread?')) return;
	try {
	const r = await fetch(`/api/admin/sessions/${encodeURIComponent(_activeId)}/chats/${_activeChatId}`, {
	method: 'DELETE',
	headers: { Authorization: authHeader() }
	});
	if (r.ok) {
	showToast('Chat deleted');
	invalidateSessionCache(_activeId);
	openSession(_activeId); // re-opens session, which will go back to chat list if multiple chats exist, or load remaining chat
	} else {
	showToast('Delete failed', 'error');
	}
	} catch (e) { showToast('Delete failed', 'error'); }
	};

	// Takeover Modal Logic
	document.querySelectorAll('input[name="takeover-role"]').forEach(radio => {
	radio.addEventListener('change', (e) => {
	document.querySelectorAll('#takeover-modal .export-option').forEach(el => el.classList.remove('selected'));
	e.target.closest('.export-option').classList.add('selected');
	if (e.target.value === 'custom') {
	$('inp-custom-role').style.display = 'block';
	$('inp-custom-role').focus();
	} else {
	$('inp-custom-role').style.display = 'none';
	}
	});
	});

	$('takeover-modal-close').onclick = () => $('takeover-modal').classList.remove('open');

	$('btn-takeover').onclick = async () => {
	if (!_activeId) return;
	if (_activeStatus === 'HUMAN_TAKEOVER') {
	try {
	const r = await fetch(`/api/admin/sessions/${encodeURIComponent(_activeId)}/end_takeover`, {
	method: 'POST', headers: { Authorization: authHeader() }
	});
	if (r.ok) {
	_activeStatus = 'AI';

	// Inform the user that the AI is back
	const leavingRole = window._activeTakeoverRoleName \|\| 'The representative';
	await fetch(`/api/admin/sessions/${encodeURIComponent(_activeId)}/reply`, {
	method: 'POST',
	headers: { 'Content-Type': 'application/json', Authorization: authHeader() },
	body: JSON.stringify({ message: `${leavingRole} has left the chat. I am your AI assistant again—how can I help you?`, chat_id: _activeChatId })
	});

	invalidateSessionCache(_activeId);
	openSession(_activeId, _activeChatId);
	} else {
	showToast('Action failed', 'error');
	}
	} catch (e) { showToast('Action failed', 'error'); }
	} else {
	$('takeover-modal').classList.add('open');
	}
	};

	$('btn-confirm-takeover').onclick = async () => {
	if (!_activeId) return;
	const role = document.querySelector('input[name="takeover-role"]:checked').value;
	let msg = "";

	if (role === 'hr') {
	window._activeTakeoverRoleName = "Human Resources";
	msg = "Hello, I am from Human Resources. I understand you need some assistance. How may I help you today?";
	} else if (role === 'supervising_authority') {
	window._activeTakeoverRoleName = "The Supervising Authority";
	msg = "Hello, this is the Supervising Authority. I have taken over this chat to assist you further. What can I do for you?";
	} else if (role === 'custom') {
	const customRole = $('inp-custom-role').value.trim() \|\| 'The representative';
	window._activeTakeoverRoleName = customRole;
	msg = `Hello, I am ${customRole}. How may I assist you today?`;
	}

	$('btn-confirm-takeover').textContent = 'Processing...';
	$('btn-confirm-takeover').disabled = true;

	try {
	let r = await fetch(`/api/admin/sessions/${encodeURIComponent(_activeId)}/takeover`, {
	method: 'POST', headers: { Authorization: authHeader() }
	});

	if (r.ok) {
	_activeStatus = 'HUMAN_TAKEOVER';
	await fetch(`/api/admin/sessions/${encodeURIComponent(_activeId)}/reply`, {
	method: 'POST',
	headers: { 'Content-Type': 'application/json', Authorization: authHeader() },
	body: JSON.stringify({ message: msg, chat_id: _activeChatId })
	});
	$('takeover-modal').classList.remove('open');
	invalidateSessionCache(_activeId);
	openSession(_activeId, _activeChatId);
	} else {
	showToast('Takeover failed', 'error');
	}
	} catch (e) {
	showToast('Takeover failed', 'error');
	} finally {
	$('btn-confirm-takeover').textContent = 'Confirm Takeover';
	$('btn-confirm-takeover').disabled = false;
	}
	};

	$('btn-end-chat').onclick = async () => {
	if (!_activeId \|\| !confirm('Are you sure you want to completely end this chat? The user will be disconnected.')) return;
	try {
	const r = await fetch(`/api/admin/sessions/${encodeURIComponent(_activeId)}/end_chat`, {
	method: 'POST',
	headers: { Authorization: authHeader() }
	});
	if (r.ok) {
	_activeStatus = 'ENDED';
	invalidateSessionCache(_activeId);
	openSession(_activeId);
	}
	} catch (e) { }
	};

	$('btn-block-user').onclick = async () => {
	if (!_activeId) return;
	try {
	const endpoint = _activeBlocked ? 'unblock' : 'block';
	const r = await fetch('/api/admin/sessions/' + encodeURIComponent(_activeId) + '/' + endpoint, { method: 'POST', headers: { Authorization: authHeader() } });
	if (r.ok) {
	showToast(_activeBlocked ? 'User unblocked' : 'User blocked');
	invalidateSessionCache(_activeId);
	openSession(_activeId);
	loadSessions(); // refresh session list to show block status
	}
	} catch (e) { showToast('Action failed', 'error'); }
	};

	$('btn-send-reply').onclick = async () => {
	if (!_activeId) return;
	const msg = $('inp-admin-reply').value.trim();
	if (!msg) return;
	$('inp-admin-reply').value = '';
	$('btn-send-reply').disabled = true;
	try {
	const r = await fetch('/api/admin/sessions/' + encodeURIComponent(_activeId) + '/reply', {
	method: 'POST',
	headers: { 'Content-Type': 'application/json', Authorization: authHeader() },
	body: JSON.stringify({ message: msg, chat_id: _activeChatId })
	});
	if (r.ok) {
	invalidateSessionCache(_activeId);
	await openSession(_activeId, _activeChatId);
	showToast('Message sent');
	} else {
	showToast('Send failed', 'error');
	}
	} catch (e) { showToast('Send failed', 'error'); }
	finally { $('btn-send-reply').disabled = false; }
	};
	$('inp-admin-reply').onkeydown = e => { if (e.key === 'Enter') $('btn-send-reply').click(); };

	// Auto Refresh
	async function silentRefreshActive() {
	if (!_activeId \|\| !_activeChatId) return;
	try {
	const r = await fetch('/api/admin/sessions/' + encodeURIComponent(_activeId), { headers: { Authorization: authHeader() } });
	if (!r.ok) return;
	const newData = await r.json();
	const oldMsgCount = (_activeSessionData?.messages \|\| []).length;
	const newMsgCount = (newData.messages \|\| []).length;
	const oldStatus = _activeSessionData?.status;
	const oldBlocked = _activeSessionData?.blocked;
	const needsUpdate = newMsgCount > oldMsgCount \|\|
	newData.status !== oldStatus \|\|
	newData.blocked !== oldBlocked;
	if (needsUpdate) {
	_sessionDataCache[_activeId] = newData;
	_activeSessionData = newData;
	renderChatMessages(newData, _activeChatId);
	}
	} catch (e) { }
	}

	function setupAutoRefresh() {
	clearInterval(_refreshInterval);
	if ($('toggle-refresh').checked) {
	_refreshInterval = setInterval(() => {
	// Only silently refresh the active open chat — session list polling is
	// already handled by the main setInterval in initApp() to avoid double-fetching.
	const activeView = document.querySelector('.view-container.active');
	if (!activeView) return;
	if (activeView.id === 'view-dashboard') loadAnalytics();
	if (activeView.id === 'view-sessions') {
	silentRefreshActive(); // Silently refresh open chat to show new user messages
	}
	}, 3000); // 3 seconds — extremely fast notifications
	}
	}
	$('toggle-refresh').onchange = setupAutoRefresh;

	// ── Export functionality ──
	$('btn-open-export').onclick = () => $('export-modal').classList.add('open');
	$('export-modal-close').onclick = () => $('export-modal').classList.remove('open');

	document.querySelectorAll('input[name="export-scope"]').forEach(rad => {
	rad.onchange = () => {
	$('opt-all').classList.toggle('selected', $('opt-all').querySelector('input').checked);
	$('opt-zip').classList.toggle('selected', $('opt-zip').querySelector('input').checked);
	};
	});

	let _exportFmt = 'excel';
	document.querySelectorAll('.format-btn').forEach(btn => {
	btn.onclick = () => {
	document.querySelectorAll('.format-btn').forEach(b => b.classList.remove('active'));
	btn.classList.add('active');
	_exportFmt = btn.dataset.fmt;
	}
	});

	async function downloadFile(url, filename) {
	const r = await fetch(url, { headers: { Authorization: authHeader() } });
	if (!r.ok) throw new Error('Fetch failed');
	const blob = await r.blob();
	const a = document.createElement('a');
	a.href = URL.createObjectURL(blob);
	a.download = filename; a.click();
	}

	$('btn-export-single').onclick = async () => {
	if (!_activeId) return;
	try {
	const fmt = _exportFmt \|\| 'excel';
	const ext = fmt === 'excel' ? 'xlsx' : 'json';
	await downloadFile(`/api/admin/export/session/${encodeURIComponent(_activeId)}?format=${fmt}`, `session_${_activeId}.${ext}`);
	showToast('Export downloaded');
	} catch (e) { showToast('Export failed', 'error'); }
	};

	$('btn-submit-export').onclick = async () => {
	const scope = document.querySelector('input[name="export-scope"]:checked').value;
	const fmt = _exportFmt;
	const btn = $('btn-submit-export');
	btn.disabled = true; btn.textContent = 'Generating...';

	try {
	if (scope === 'all') {
	const ext = fmt === 'excel' ? 'xlsx' : 'json';
	await downloadFile(`/api/admin/export/all?format=${fmt}`, `all_chats_export.${ext}`);
	showToast('Export downloaded');
	} else {
	if (!_allSessions.length) throw new Error('No sessions');
	const zip = new JSZip();
	const ext = fmt === 'excel' ? 'xlsx' : 'json';
	for (const s of _allSessions) {
	try {
	const r = await fetch(`/api/admin/export/session/${encodeURIComponent(s.session_id)}?format=${fmt}`, { headers: { Authorization: authHeader() } });
	if (r.ok) {
	const blob = await r.blob();
	const name = (s.user_name \|\| s.session_id).replace(/[^a-z0-9_\-]/gi, '_');
	zip.file(`${name}_${s.session_id.slice(-6)}.${ext}`, blob);
	}
	} catch (e) { }
	}
	const zipBlob = await zip.generateAsync({ type: 'blob' });
	const a = document.createElement('a');
	a.href = URL.createObjectURL(zipBlob);
	a.download = `chats_export_${new Date().toISOString().slice(0, 10)}.zip`;
	a.click();
	showToast('ZIP Export downloaded');
	}
	$('export-modal').classList.remove('open');
	} catch (e) {
	showToast(e.message, 'error');
	} finally {
	btn.disabled = false; btn.textContent = 'Generate Export';
	}
	};

	// ── WhatsApp Settings ──
	function renderWhatsAppNumberInput(value = '') {
	const div = document.createElement('div');
	div.style.display = 'flex';
	div.style.gap = '8px';
	div.innerHTML = `
	<input type="text" class="inp-whatsapp-number" value="${value}" placeholder="e.g. 1234567890" style="flex:1; padding:12px 16px; border:1px solid var(--border); border-radius:12px; font-size:14px; outline:none; background:var(--surface); color:var(--text1);" />
	<button type="button" class="btn-remove-number" style="background:transparent; border:none; color:var(--red); cursor:pointer; padding:0 8px;">
	<svg width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><line x1="18" y1="6" x2="6" y2="18"></line><line x1="6" y1="6" x2="18" y2="18"></line></svg>
	</button>
	`;
	div.querySelector('.btn-remove-number').onclick = () => {
	div.remove();
	if (document.querySelectorAll('.inp-whatsapp-number').length === 0) {
	renderWhatsAppNumberInput();
	}
	};
	$('whatsapp-numbers-container').appendChild(div);
	}

	$('btn-add-whatsapp-number').onclick = () => renderWhatsAppNumberInput();

	async function loadWhatsAppSettings() {
	try {
	const r = await fetch('/api/admin/settings/whatsapp', { headers: { Authorization: authHeader() } });
	if (r.ok) {
	const data = await r.json();

	$('whatsapp-numbers-container').innerHTML = '';
	if (data.admin_number) {
	const nums = data.admin_number.split(',').map(n => n.trim()).filter(Boolean);
	if (nums.length) {
	nums.forEach(n => renderWhatsAppNumberInput(n));
	} else {
	renderWhatsAppNumberInput();
	}
	} else {
	renderWhatsAppNumberInput();
	}

	$('inp-whatsapp-phone-id').value = data.phone_id \|\| '';
	$('inp-whatsapp-token').value = data.token ? '••••••••••••' : '';
	}
	} catch (e) { console.error('Failed to load WhatsApp settings', e); }
	}

	$('btn-save-whatsapp').onclick = async () => {
	const inputs = Array.from(document.querySelectorAll('.inp-whatsapp-number'))
	.map(i => i.value.trim().replace(/[^0-9]/g, ''))
	.filter(Boolean);
	const number = inputs.join(',');

	const phoneId = $('inp-whatsapp-phone-id').value.trim();
	const token = $('inp-whatsapp-token').value.trim();

	if (!number) { showToast('Please enter a WhatsApp number', 'error'); return; }

	$('btn-save-whatsapp').disabled = true;
	$('btn-save-whatsapp').textContent = 'Saving...';
	try {
	const body = { admin_number: number, phone_id: phoneId };
	// Only send token if it was changed (not the masked placeholder)
	if (token && !token.startsWith('••')) body.token = token;

	const r = await fetch('/api/admin/settings/whatsapp', {
	method: 'POST',
	headers: { 'Content-Type': 'application/json', Authorization: authHeader() },
	body: JSON.stringify(body)
	});
	if (r.ok) {
	showToast('WhatsApp settings saved');
	$('whatsapp-status').innerHTML = '<span style="color:var(--accent);">✓ Settings saved successfully</span>';
	} else {
	showToast('Save failed', 'error');
	}
	} catch (e) { showToast('Save failed', 'error'); }
	finally {
	$('btn-save-whatsapp').disabled = false;
	$('btn-save-whatsapp').textContent = 'Save Settings';
	}
	};

	$('btn-test-whatsapp').onclick = async () => {
	$('btn-test-whatsapp').disabled = true;
	$('btn-test-whatsapp').textContent = 'Sending...';
	try {
	const r = await fetch('/api/admin/settings/whatsapp/test', {
	method: 'POST',
	headers: { Authorization: authHeader() }
	});
	const data = await r.json();
	if (r.ok) {
	showToast('Test message sent!');
	$('whatsapp-status').innerHTML = '<span style="color:var(--accent);">✓ Test message sent to admin number</span>';
	} else {
	showToast(data.detail \|\| 'Test failed', 'error');
	$('whatsapp-status').innerHTML = `<span style="color:var(--red);">✗ ${data.detail \|\| 'Failed to send test message'}</span>`;
	}
	} catch (e) { showToast('Test failed', 'error'); }
	finally {
	$('btn-test-whatsapp').disabled = false;
	$('btn-test-whatsapp').textContent = 'Send Test Message';
	}
	};

	// ── Settings Panel Navigation ──
	function initSettingsPanel() {
	document.querySelectorAll('.settings-nav-item').forEach(el => {
	el.onclick = () => {
	document.querySelectorAll('.settings-nav-item').forEach(n => n.classList.remove('active'));
	document.querySelectorAll('.settings-section').forEach(s => s.classList.remove('active'));
	el.classList.add('active');
	$('settings-sec-' + el.dataset.settingsSec).classList.add('active');
	};
	});
	}

	// ── Notification settings: persist each toggle in localStorage ──
	const NOTIF_SETTINGS_KEY = 'martech_notif_settings';

	function loadNotifSettings() {
	let saved = {};
	try { saved = JSON.parse(localStorage.getItem(NOTIF_SETTINGS_KEY) \|\| '{}'); } catch (e) { }
	// Defaults: os_popup ON, sound_background ON, sound_foreground ON, sound_onfocus OFF, title_flash ON
	const defaults = { os_popup: true, sound_background: true, sound_foreground: true, sound_onfocus: false, title_flash: true };
	return Object.assign({}, defaults, saved);
	}

	function saveNotifSetting(key, value) {
	const current = loadNotifSettings();
	current[key] = value;
	localStorage.setItem(NOTIF_SETTINGS_KEY, JSON.stringify(current));
	}

	function applyNotifSettingsToUI() {
	const s = loadNotifSettings();
	const togOs = $('tog-notif-os');
	const togBg = $('tog-notif-bgsound');
	const togFg = $('tog-notif-fgsound');
	const togReplay = $('tog-notif-replay');
	const togFlash = $('tog-notif-flash');
	const badgeOs = $('badge-notif-os');

	if (togOs) togOs.checked = s.os_popup;
	if (togBg) togBg.checked = s.sound_background;
	if (togFg) togFg.checked = s.sound_foreground;
	if (togReplay) togReplay.checked = s.sound_onfocus;
	if (togFlash) togFlash.checked = s.title_flash;

	// OS badge reflects actual browser permission, not just the toggle
	if (badgeOs) {
	const perm = 'Notification' in window ? Notification.permission : 'denied';
	badgeOs.textContent = perm === 'granted' ? 'Granted' : perm === 'denied' ? 'Blocked' : 'Not set';
	badgeOs.style.background = perm === 'granted' ? '#dcfce7' : '#fee2e2';
	badgeOs.style.color = perm === 'granted' ? '#15803d' : '#b91c1c';
	}
	}

	// Resizer Logic
	const resizer = document.getElementById('sidebar-resizer');
	const sidebar = document.getElementById('sidebar');
	let isResizing = false;

	resizer.addEventListener('mousedown', (e) => {
	isResizing = true;
	resizer.classList.add('dragging');
	document.body.style.cursor = 'col-resize';
	e.preventDefault();
	});

	document.addEventListener('mousemove', (e) => {
	if (!isResizing) return;
	const newWidth = e.clientX;
	if (newWidth >= 200 && newWidth <= 600) {
	sidebar.style.flexBasis = newWidth + 'px';
	}
	});

	document.addEventListener('mouseup', () => {
	if (isResizing) {
	isResizing = false;
	resizer.classList.remove('dragging');
	document.body.style.cursor = 'default';
	}
	});
	// ── Custom Context Menu Logic ──
	let _contextTarget = null; // { type: 'session' \| 'thread', id: string, chatId?: int, isEnded: boolean, isArchived: boolean }

	document.addEventListener('click', (e) => {
	const m = $('custom-context-menu');
	if (!m) return;
	if (!m.contains(e.target)) {
	m.style.display = 'none';
	_contextTarget = null;
	}
	});

	window.showContextMenu = function (e, targetObj) {
	e.preventDefault();
	_contextTarget = targetObj;

	const ctxMenu = $('custom-context-menu');
	if (!ctxMenu) return;


	const actionArchive = $('ctx-action-archive');
	const actionUnarchive = $('ctx-action-unarchive');
	const actionBlock = $('ctx-action-block');

	// Configure options
	if (targetObj.type === 'session') {
	if (actionBlock) actionBlock.style.display = 'flex';
	if (targetObj.isArchived) {
	if (actionArchive) actionArchive.style.display = 'none';
	if (actionUnarchive) actionUnarchive.style.display = 'flex';
	} else {
	if (actionArchive) actionArchive.style.display = 'flex';
	if (actionUnarchive) actionUnarchive.style.display = 'none';
	}
	} else if (targetObj.type === 'thread') {
	if (actionBlock) actionBlock.style.display = 'none';
	if (targetObj.isArchived) {
	if (actionArchive) actionArchive.style.display = 'none';
	if (actionUnarchive) actionUnarchive.style.display = 'flex';
	} else {
	if (actionArchive) actionArchive.style.display = 'flex';
	if (actionUnarchive) actionUnarchive.style.display = 'none';
	}
	}

	ctxMenu.style.display = 'flex';
	// Bounds checking
	let x = e.clientX;
	let y = e.clientY;
	if (x + ctxMenu.offsetWidth > window.innerWidth) x -= ctxMenu.offsetWidth;
	if (y + ctxMenu.offsetHeight > window.innerHeight) y -= ctxMenu.offsetHeight;

	ctxMenu.style.left = x + 'px';
	ctxMenu.style.top = y + 'px';

	_bindContextMenuActions();
	};

	function _bindContextMenuActions() {
	const ctxMenu = $('custom-context-menu');
	const actionArchive = $('ctx-action-archive');
	const actionUnarchive = $('ctx-action-unarchive');
	const actionBlock = $('ctx-action-block');
	const actionDelete = $('ctx-action-delete');

	if (actionArchive) actionArchive.onclick = async (e) => {
	e.stopPropagation();
	ctxMenu.style.display = 'none';
	if (!_contextTarget) return;

	if (_contextTarget.type === 'thread' && !_contextTarget.isEnded) {
	showToast('Cannot archive an active chat. End the chat first.', 'error');
	return;
	}

	try {
	const url = _contextTarget.type === 'session'
	? '/api/admin/sessions/' + encodeURIComponent(_contextTarget.id) + '/archive'
	: '/api/admin/sessions/' + encodeURIComponent(_contextTarget.id) + '/chats/' + _contextTarget.chatId + '/archive';

	// Optimistic UI
	if (_contextTarget.type === 'session') {
	const s = _allSessions.find(x => String(x.session_id \|\| x.id) === String(_contextTarget.id));
	if (s) s.archived = true;
	renderSessionList(_allSessions);
	} else if (_contextTarget.type === 'thread') {
	const s = _allSessions.find(x => String(x.session_id \|\| x.id) === String(_contextTarget.id));
	if (s) {
	if (!s.archived_chats) s.archived_chats = [];
	if (!s.archived_chats.includes(_contextTarget.chatId)) {
	s.archived_chats.push(_contextTarget.chatId);
	}
	// Immediately re-render the chat list to hide it
	if (String(_activeId) === String(s.session_id \|\| s.id)) {
	if (_activeSessionData) {
	if (!_activeSessionData.archived_chats) _activeSessionData.archived_chats = [];
	if (!_activeSessionData.archived_chats.includes(_contextTarget.chatId)) {
	_activeSessionData.archived_chats.push(_contextTarget.chatId);
	}
	renderChatList(_activeSessionData);
	}
	}
	}
	}

	const res = await fetch(url, { method: 'POST', headers: { Authorization: authHeader() } });
	if (!res.ok) throw new Error('Failed');

	showToast('Archived successfully');
	} catch (e) {
	showToast('Failed to archive', 'error');
	loadSessions(); // Rollback
	}
	};

	if (actionUnarchive) actionUnarchive.onclick = async () => {
	ctxMenu.style.display = 'none';
	if (!_contextTarget) return;

	try {
	let url;
	if (_contextTarget.type === 'session') {
	// Unarchiving the whole session
	url = '/api/admin/sessions/' + encodeURIComponent(_contextTarget.id) + '/unarchive';

	// Optimistic UI: mark session as unarchived
	const s = _allSessions.find(x => String(x.session_id \|\| x.id) === String(_contextTarget.id));
	if (s) s.archived = false;
	renderSessionList(_allSessions);
	// Invalidate cache so the re-opened session loads fresh data
	invalidateSessionCache(_contextTarget.id);

	} else {
	// Unarchiving a single chat thread.
	// ALWAYS use the chat-level endpoint — even if the parent session was
	// archived, because we only want to restore this one thread, not the
	// whole session. The backend should handle promoting the session out of
	// archived state if it has at least one active thread.
	url = '/api/admin/sessions/' + encodeURIComponent(_contextTarget.id) +
	'/chats/' + _contextTarget.chatId + '/unarchive';

	// Optimistic UI: remove this chatId from archived_chats only
	const s = _allSessions.find(x => String(x.session_id \|\| x.id) === String(_contextTarget.id));
	if (s) {
	if (!s.archived_chats) s.archived_chats = [];
	const idx = s.archived_chats.indexOf(_contextTarget.chatId);
	if (idx > -1) s.archived_chats.splice(idx, 1);
	// If the session was fully archived, also clear session-level archived
	// flag so it reappears in live sessions
	if (_contextTarget.isSessionArchived) s.archived = false;
	}
	renderSessionList(_allSessions);

	// Update the currently-open session data if it matches
	if (String(_activeId) === String(_contextTarget.id)) {
	if (_activeSessionData) {
	if (!_activeSessionData.archived_chats) _activeSessionData.archived_chats = [];
	const idx2 = _activeSessionData.archived_chats.indexOf(_contextTarget.chatId);
	if (idx2 > -1) _activeSessionData.archived_chats.splice(idx2, 1);
	if (_contextTarget.isSessionArchived) _activeSessionData.archived = false;
	renderChatList(_activeSessionData);
	}
	// Invalidate cache so clicking the thread loads fresh data from server
	invalidateSessionCache(_contextTarget.id);
	}
	}

	const res = await fetch(url, { method: 'POST', headers: { Authorization: authHeader() } });
	if (!res.ok) throw new Error('Failed');

	showToast('Unarchived successfully');
	// Reload the session list from server to get the authoritative state
	loadSessions();
	} catch (e) {
	showToast('Failed to unarchive', 'error');
	loadSessions(); // Rollback
	}
	};

	if (actionBlock) actionBlock.onclick = async () => {
	ctxMenu.style.display = 'none';
	if (!_contextTarget \|\| _contextTarget.type !== 'session') return;
	if (!confirm('Block this user completely?')) return;
	try {
	await fetch('/api/admin/sessions/' + encodeURIComponent(_contextTarget.id) + '/block', { method: 'POST', headers: { Authorization: authHeader() } });
	showToast('User blocked');
	loadSessions();
	} catch (e) { showToast('Block failed', 'error'); }
	};

	if (actionDelete) actionDelete.onclick = async () => {
	ctxMenu.style.display = 'none';
	if (!_contextTarget) return;
	if (!confirm('Permanently delete this ' + _contextTarget.type + '?')) return;

	try {
	if (_contextTarget.type === 'session') {
	await fetch('/api/admin/sessions/' + encodeURIComponent(_contextTarget.id), { method: 'DELETE', headers: { Authorization: authHeader() } });
	} else {
	await fetch('/api/admin/sessions/' + encodeURIComponent(_contextTarget.id) + '/chats/' + _contextTarget.chatId, { method: 'DELETE', headers: { Authorization: authHeader() } });
	}
	showToast('Deleted successfully');

	if (_contextTarget.type === 'session' && String(_activeId) === String(_contextTarget.id)) {
	_activeId = null;
	$('chat-placeholder').style.display = 'flex';
	$('chat-active').style.display = 'none';
	} else if (_contextTarget.type === 'thread' && String(_activeId) === String(_contextTarget.id) && String(_activeChatId) === String(_contextTarget.chatId)) {
	openSession(_activeId); // go back to threads
	}

	loadSessions();
	loadAnalytics();
	} catch (e) { showToast('Delete failed', 'error'); }
	};
	}
	})();
	</script>
	<!-- Custom Context Menu -->
	<div id="custom-context-menu">
	<div class="ctx-menu-item" id="ctx-action-archive">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<polyline points="21 8 21 21 3 21 3 8"></polyline>
	<rect x="1" y="3" width="22" height="5"></rect>
	<line x1="10" y1="12" x2="14" y2="12"></line>
	</svg>
	<span>Archive</span>
	</div>
	<div class="ctx-menu-item" id="ctx-action-unarchive" style="display:none;">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<path d="M3 3h18v18H3z"></path>
	<path d="M8 12l4-4 4 4"></path>
	<path d="M12 8v8"></path>
	</svg>
	<span>Unarchive</span>
	</div>
	<div class="ctx-menu-item" id="ctx-action-block">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<circle cx="12" cy="12" r="10"></circle>
	<line x1="4.93" y1="4.93" x2="19.07" y2="19.07"></line>
	</svg>
	<span>Block User</span>
	</div>
	<div class="ctx-divider"></div>
	<div class="ctx-menu-item danger" id="ctx-action-delete">
	<svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2">
	<path d="M3 6h18"></path>
	<path d="M19 6v14a2 2 0 0 1-2 2H7a2 2 0 0 1-2-2V6m3 0V4a2 2 0 0 1 2-2h4a2 2 0 0 1 2 2v2"></path>
	</svg>
	<span>Delete</span>
	</div>
	</div>

	</body>

	</html>