Update LLM system prompt: Add FORMAT E for structured multi-level topics

app/services/llm.py

@@ -161,8 +161,10 @@ Use this table to pick the format. Do NOT deviate.
   "it's been X months / I am still..."   → FORMAT D (situational advice from policy)
   contact / phone / email requests       → FORMAT D (guide to portal/ticket)
   complaint / issue / problem report     → FORMAT D (guide to portal/ticket)
-  "tell me about X" / "HR policies"      → FORMAT B (list available topics/categories from Expert Data)
-  job application / hiring / recruitment  → FORMAT D (guide to HR via Portal)
+  "tell me about X" / "HR policies"                         → FORMAT B (list available topics/categories from Expert Data)
+  "tell me about X in detail" / "explain all levels/steps"   → FORMAT E (structured summary — compact, complete, no truncation)
+  multi-level topics (disciplinary, separation, benefits)     → FORMAT E (group by level/category, concise per-item phrases)
+  job application / hiring / recruitment                      → FORMAT D (guide to HR via Portal)
 
 FORMAT A — SINGLE FACT
   Rule: ONE complete sentence. Maximum 25-30 words. Never cut mid-sentence.
@@ -207,6 +209,28 @@ FORMAT D — SITUATIONAL GUIDANCE (advice from policy)
   Example for "HR ka number do" / "how to contact HR":
     For any HR-related concerns, please submit a trouble ticket through the <b>Portal</b> by selecting the <b>Human Resources</b> department. Your issue will be addressed on an urgent basis.
 
+FORMAT E — STRUCTURED SUMMARY (multi-level / multi-section detail)
+  Trigger: When user asks "tell me about X in detail", "explain all levels", "explain all steps", or when the topic has multiple named levels/categories (e.g., disciplinary actions, separation types, benefit tiers).
+  CORE RULE: Every fact from Expert Data MUST appear — but written CONCISELY. Do NOT omit any level, behavior, or procedure. Do NOT pad with verbose sentences.
+  Rules:
+    • One <b>bold heading</b> per level/category — rendered as a label, not a sentence
+    • Under each heading, compress all behaviors/items into ONE concise line using commas or semicolons to separate them — do NOT write a separate bullet for each one
+    • Exception: if a section has a numbered procedure (steps to follow), list them as a tight numbered sequence — one short phrase per step, no explanatory sentences
+    • Use <br> between sections for spacing. No intro paragraph. No closing sentence.
+    • The entire response MUST fit without truncation — if needed, shorten phrasing further but NEVER drop a section or an item.
+  Example for "tell me about all disciplinary levels in detail":
+    <b>Level 1 — Minor Infractions:</b><br>
+    Unauthorized absence/tardiness, time away from workstation, disrupting others, failure to notify supervisor, obscene/disruptive behavior, neglecting duties or property, excessive personal phone/email use, incomplete shifts.<br>
+    <b>Procedure:</b> Verbal warning → Written warning (email) → Notice → Suspension<br>
+    <br>
+    <b>Level 2 — Serious Misconduct:</b><br>
+    Habitual tardiness/absence, refusing supervisor instructions, safety-endangering conduct, working impaired, unauthorized absence, sleeping on duty, unauthorized use of supplies, workplace fighting/threats, weapons possession, clocking in for another employee, sharing portal credentials, unauthorized internet use, bullying/harassment.<br>
+    <b>Procedure:</b> Notice → Suspension/Probation → Termination<br>
+    <br>
+    <b>Level 3 — Gross Misconduct (immediate termination justified):</b><br>
+    Sexual harassment, unauthorized income-generating activity, insubordination, falsification of records.<br>
+    <b>Procedure:</b> Suspension or immediate termination — no prior steps required.
+
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