fix: use historical ticket counts in timesheets to track daily workload regardless of completion status

docs/devlogs/browser/response.json

@@ -8,55 +8,60 @@
         "ticket_type": "installation",
         "service_type": "ftth",
         "work_description": "Install 100 for Nnacy Wanjiru",
-        "status": "open",
+        "status": "completed",
         "priority": "normal",
         "scheduled_date": "2026-01-01",
         "scheduled_time_slot": null,
         "due_date": "2025-11-28T13:03:13.104571Z",
         "sla_target_date": "2025-11-28T13:03:13.104571Z",
         "sla_violated": true,
-        "started_at": null,
-        "completed_at": null,
+        "started_at": "2025-12-13T11:35:04.461432Z",
+        "completed_at": "2025-12-13T12:27:07.446205Z",
         "is_invoiced": false,
         "invoiced_at": null,
         "project_region_id": "24510a5a-13a6-4334-9055-b4d476aa9e0a",
-        "work_location_latitude": null,
-        "work_location_longitude": null,
-        "work_location_verified": false,
-        "completion_data": {},
-        "completion_photos_verified": false,
-        "completion_data_verified": false,
-        "notes": "Ticket reopened by Project Manager on 2025-12-13 06:02.\n",
+        "work_location_latitude": "-1.1004887",
+        "work_location_longitude": "37.0174947",
+        "work_location_verified": true,
+        "completion_data": {
+            "odu_serial": "23448609",
+            "ont_serial": "2345637",
+            "odu_imei_number": "agri67o324567943yt2",
+            "activated_number": "1234835976325"
+        },
+        "completion_photos_verified": true,
+        "completion_data_verified": true,
+        "notes": "Ticket reopened by Project Manager on 2025-12-13 06:02.\n\n\n[COMPLETION] work was done",
         "version": 1,
         "created_at": "2025-11-25T13:03:13.104571Z",
-        "updated_at": "2025-12-13T06:02:11.216941Z",
+        "updated_at": "2025-12-13T12:27:07.705372Z",
         "project_title": null,
         "region_name": null,
         "customer_name": null,
-        "is_open": true,
+        "is_open": false,
         "is_assigned": false,
         "is_in_progress": false,
-        "is_completed": false,
+        "is_completed": true,
         "is_cancelled": false,
-        "is_active": true,
-        "is_overdue": true,
+        "is_active": false,
+        "is_overdue": false,
         "has_region": true,
         "has_schedule": true,
-        "can_be_assigned": true,
+        "can_be_assigned": false,
         "can_be_started": false,
         "can_be_completed": false,
-        "can_be_cancelled": true
+        "can_be_cancelled": false
     },
     "available_actions": [],
     "current_assignment": {
-        "id": "4fe9d28c-b657-4672-9138-78edabb9749b",
-        "action": "dropped",
+        "id": "e2096a93-8f55-4063-92c5-2bc7122b3228",
+        "action": "completed",
         "status": "CLOSED",
-        "journey_started": false,
-        "arrived": false,
+        "journey_started": true,
+        "arrived": true,
         "ended": true,
         "can_drop": false,
-        "has_location_trail": false
+        "has_location_trail": true
     },
     "team_info": {
         "required_size": 1,
@@ -64,7 +69,7 @@
         "is_full": false,
         "assigned_agents": []
     },
-    "message": "You dropped this ticket - awaiting review",
+    "message": "Ticket TicketStatus.COMPLETED",
     "source_data": {
         "type": "sales_order",
         "id": "b2a47ac2-e779-4479-846b-f350f041dd43",
@@ -87,6 +92,146 @@
         "location_longitude": null
     },
     "expenses": [
+        {
+            "id": "cd981aa0-c664-4128-8710-412e5005794c",
+            "ticket_assignment_id": "e2096a93-8f55-4063-92c5-2bc7122b3228",
+            "incurred_by_user_id": "43b778b0-2062-4724-abbb-916a4835a9b0",
+            "incurred_by_user_name": "Viyisa Sasa",
+            "category": "transport",
+            "description": "test timesheet 3",
+            "expense_date": "2025-12-13",
+            "quantity": 1.0,
+            "unit": "unit",
+            "unit_cost": 20.0,
+            "total_cost": 20.0,
+            "receipt_document_id": null,
+            "location_verified": false,
+            "verification_notes": "Not verified: No GPS location found for 2025-12-13. Manual review required.",
+            "is_approved": false,
+            "approved_by_user_id": null,
+            "approved_by_user_name": null,
+            "approved_at": null,
+            "rejection_reason": null,
+            "is_paid": false,
+            "paid_to_user_id": null,
+            "paid_to_user_name": null,
+            "paid_at": null,
+            "payment_reference": null,
+            "payment_recipient_type": "agent",
+            "payment_method": "send_money",
+            "payment_details": {
+                "phone_number": "+254799459782",
+                "recipient_name": "Viyisa"
+            },
+            "notes": "seems the managers approval actions dont trigger a recalculation",
+            "created_at": "2025-12-13T11:21:48.583475+00:00",
+            "updated_at": "2025-12-13T11:21:48.648548+00:00"
+        },
+        {
+            "id": "de87f0fc-68df-418e-9208-194c7a1d4f44",
+            "ticket_assignment_id": "e2096a93-8f55-4063-92c5-2bc7122b3228",
+            "incurred_by_user_id": "43b778b0-2062-4724-abbb-916a4835a9b0",
+            "incurred_by_user_name": "Viyisa Sasa",
+            "category": "materials",
+            "description": "test timesheets 2",
+            "expense_date": "2025-12-13",
+            "quantity": 1.0,
+            "unit": "unit",
+            "unit_cost": 10.0,
+            "total_cost": 10.0,
+            "receipt_document_id": null,
+            "location_verified": false,
+            "verification_notes": "Not verified: No GPS location found for 2025-12-13. Manual review required.",
+            "is_approved": true,
+            "approved_by_user_id": "c5cf92be-4172-4fe2-af5c-f05d83b3a938",
+            "approved_by_user_name": "Project Manager",
+            "approved_at": "2025-12-13T11:33:58.366027+00:00",
+            "rejection_reason": null,
+            "is_paid": false,
+            "paid_to_user_id": null,
+            "paid_to_user_name": null,
+            "paid_at": null,
+            "payment_reference": null,
+            "payment_recipient_type": "agent",
+            "payment_method": "send_money",
+            "payment_details": {
+                "phone_number": "+254799459782",
+                "recipient_name": "Viyisa"
+            },
+            "notes": "10 bob",
+            "created_at": "2025-12-13T11:19:07.521199+00:00",
+            "updated_at": "2025-12-13T11:33:58.649908+00:00"
+        },
+        {
+            "id": "29df452a-ceb5-4bcb-8d3f-e4b732ab46fd",
+            "ticket_assignment_id": "e2096a93-8f55-4063-92c5-2bc7122b3228",
+            "incurred_by_user_id": "43b778b0-2062-4724-abbb-916a4835a9b0",
+            "incurred_by_user_name": "Viyisa Sasa",
+            "category": "transport",
+            "description": "testing vendor payment",
+            "expense_date": "2025-12-13",
+            "quantity": 1.0,
+            "unit": "unit",
+            "unit_cost": 1000.0,
+            "total_cost": 1000.0,
+            "receipt_document_id": null,
+            "location_verified": false,
+            "verification_notes": "Not verified: No GPS location found for 2025-12-13. Manual review required.",
+            "is_approved": true,
+            "approved_by_user_id": "c5cf92be-4172-4fe2-af5c-f05d83b3a938",
+            "approved_by_user_name": "Project Manager",
+            "approved_at": "2025-12-13T11:20:38.092678+00:00",
+            "rejection_reason": null,
+            "is_paid": false,
+            "paid_to_user_id": null,
+            "paid_to_user_name": null,
+            "paid_at": null,
+            "payment_reference": null,
+            "payment_recipient_type": "vendor",
+            "payment_method": "till_number",
+            "payment_details": {
+                "till_number": "2342356",
+                "business_name": "Shelli"
+            },
+            "notes": "pay for fuel to shell",
+            "created_at": "2025-12-13T10:52:33.770683+00:00",
+            "updated_at": "2025-12-13T11:20:38.092684+00:00"
+        },
+        {
+            "id": "f41ef6b4-9b47-48cf-8ed0-b59aa20a0757",
+            "ticket_assignment_id": "e2096a93-8f55-4063-92c5-2bc7122b3228",
+            "incurred_by_user_id": "43b778b0-2062-4724-abbb-916a4835a9b0",
+            "incurred_by_user_name": "Viyisa Sasa",
+            "category": "transport",
+            "description": "boda boda",
+            "expense_date": "2025-12-13",
+            "quantity": 1.0,
+            "unit": "unit",
+            "unit_cost": 100.0,
+            "total_cost": 100.0,
+            "receipt_document_id": null,
+            "location_verified": false,
+            "verification_notes": "Not verified: No GPS location found for 2025-12-13. Manual review required.",
+            "is_approved": true,
+            "approved_by_user_id": "c5cf92be-4172-4fe2-af5c-f05d83b3a938",
+            "approved_by_user_name": "Project Manager",
+            "approved_at": "2025-12-13T09:54:53.641819+00:00",
+            "rejection_reason": null,
+            "is_paid": false,
+            "paid_to_user_id": null,
+            "paid_to_user_name": null,
+            "paid_at": null,
+            "payment_reference": null,
+            "payment_recipient_type": "agent",
+            "payment_method": "send_money",
+            "payment_details": {
+                "phone_number": "+254799459782",
+                "recipient_name": "Viyisa"
+            },
+            "notes": "",
+            "created_at": "2025-12-13T09:51:22.487710+00:00",
+            "updated_at": "2025-12-13T09:54:53.641825+00:00"
+        },
         {
             "id": "7b697e88-c4c1-4366-b05e-c0689a90451c",
             "ticket_assignment_id": "4fe9d28c-b657-4672-9138-78edabb9749b",
@@ -207,10 +352,10 @@
             "receipt_document_id": null,
             "location_verified": false,
             "verification_notes": "Not verified: No GPS location found for 2025-12-10. Manual review required.",
-            "is_approved": false,
-            "approved_by_user_id": null,
-            "approved_by_user_name": null,
-            "approved_at": null,
+            "is_approved": true,
+            "approved_by_user_id": "c5cf92be-4172-4fe2-af5c-f05d83b3a938",
+            "approved_by_user_name": "Project Manager",
+            "approved_at": "2025-12-13T10:40:29.510366+00:00",
             "rejection_reason": null,
             "is_paid": false,
             "paid_to_user_id": null,
@@ -225,7 +370,7 @@
             },
             "notes": "",
             "created_at": "2025-12-10T12:02:36.667890+00:00",
-            "updated_at": "2025-12-10T12:02:36.667892+00:00"
+            "updated_at": "2025-12-13T10:40:29.510372+00:00"
         },
         {
             "id": "db836b45-5d6b-4e67-a12a-4619c0fb3f38",
@@ -298,9 +443,58 @@
             "updated_at": "2025-12-10T11:53:42.062179+00:00"
         }
     ],
-    "images": [],
+    "images": [
+        {
+            "id": "bff7ba68-c130-40b7-822a-ee6a60ce8afe",
+            "image_url": "https://res.cloudinary.com/dnhajmziu/image/upload/v1765628806/ticket_1e622599_ticket_photo_jcc_jcc_20251213_122646_mitchell-luo-xrezotwzdrq-unspl.webp",
+            "image_type": "completion",
+            "description": "[JCC] Completion photo for ticket",
+            "captured_at": "2025-12-13T12:26:46.680907+00:00",
+            "uploaded_by_user_id": "43b778b0-2062-4724-abbb-916a4835a9b0",
+            "created_at": "2025-12-13T12:26:46.681819+00:00"
+        },
+        {
+            "id": "362a3d38-d474-4287-b244-e98e77d4f8b3",
+            "image_url": "https://res.cloudinary.com/dnhajmziu/image/upload/v1765628805/ticket_1e622599_ticket_photo_airtel_network_airtel_network_20251213_122645_edd47bc048acb0cc2a4894bc38edfd.webp",
+            "image_type": "completion",
+            "description": "[Airtel network] Completion photo for ticket",
+            "captured_at": "2025-12-13T12:26:45.985738+00:00",
+            "uploaded_by_user_id": "43b778b0-2062-4724-abbb-916a4835a9b0",
+            "created_at": "2025-12-13T12:26:45.986471+00:00"
+        },
+        {
+            "id": "b7f89ca8-42b4-46d2-a4ab-17b1f9b0bd0a",
+            "image_url": "https://res.cloudinary.com/dnhajmziu/image/upload/v1765628800/ticket_1e622599_ticket_photo_odu_outdoor_image_odu_outdoor_image_20251213_122640_cosinewall.webp",
+            "image_type": "completion",
+            "description": "[ODU outdoor image] Completion photo for ticket",
+            "captured_at": "2025-12-13T12:26:41.169208+00:00",
+            "uploaded_by_user_id": "43b778b0-2062-4724-abbb-916a4835a9b0",
+            "created_at": "2025-12-13T12:26:41.169955+00:00"
+        },
+        {
+            "id": "121b707d-14eb-415d-ac25-4bc33c46d5c2",
+            "image_url": "https://res.cloudinary.com/dnhajmziu/image/upload/v1765627093/ticket_1e622599_ticket_photo_speedtest_speedtest_20251213_115813_6dc8524b572ff4739383212fdca9f0.webp",
+            "image_type": "completion",
+            "description": "[Speedtest] Completion photo for ticket",
+            "captured_at": "2025-12-13T11:58:13.454327+00:00",
+            "uploaded_by_user_id": "43b778b0-2062-4724-abbb-916a4835a9b0",
+            "created_at": "2025-12-13T11:58:13.488897+00:00"
+        }
+    ],
     "comments": [],
     "assignments": [
+        {
+            "id": "e2096a93-8f55-4063-92c5-2bc7122b3228",
+            "user_id": "43b778b0-2062-4724-abbb-916a4835a9b0",
+            "user_name": "Viyisa Sasa",
+            "action": "completed",
+            "status": "CLOSED",
+            "assigned_at": "2025-12-13T07:17:52.093114+00:00",
+            "responded_at": "2025-12-13T07:17:52.093117+00:00",
+            "journey_started_at": "2025-12-13T11:35:04.461382+00:00",
+            "arrived_at": "2025-12-13T11:54:22.341317+00:00",
+            "ended_at": "2025-12-13T12:27:07.462199+00:00"
+        },
         {
             "id": "4fe9d28c-b657-4672-9138-78edabb9749b",
             "user_id": "43b778b0-2062-4724-abbb-916a4835a9b0",
@@ -315,6 +509,57 @@
         }
     ],
     "status_history": [
+        {
+            "id": "412d5cdc-2da4-4002-9408-db4bf858a556",
+            "old_status": "in_progress",
+            "new_status": "completed",
+            "changed_at": "2025-12-13T12:27:07.468055+00:00",
+            "changed_by_user_id": "43b778b0-2062-4724-abbb-916a4835a9b0",
+            "changed_by_user_name": "viya",
+            "assignment_id": "e2096a93-8f55-4063-92c5-2bc7122b3228",
+            "change_reason": "Ticket completed with all requirements satisfied",
+            "notes": "work was done",
+            "location_latitude": null,
+            "location_longitude": null,
+            "location_accuracy": null,
+            "location_verified": false,
+            "communication_method": "app",
+            "additional_metadata": {}
+        },
+        {
+            "id": "d3665227-ee7d-4208-a961-3735e3db6a8a",
+            "old_status": "assigned",
+            "new_status": "in_progress",
+            "changed_at": "2025-12-13T11:35:04.461449+00:00",
+            "changed_by_user_id": "43b778b0-2062-4724-abbb-916a4835a9b0",
+            "changed_by_user_name": "viya",
+            "assignment_id": "e2096a93-8f55-4063-92c5-2bc7122b3228",
+            "change_reason": "Agent started journey to site",
+            "notes": null,
+            "location_latitude": -1.1004173,
+            "location_longitude": 37.0174369,
+            "location_accuracy": null,
+            "location_verified": false,
+            "communication_method": "app",
+            "additional_metadata": {}
+        },
+        {
+            "id": "d6559a5d-29df-486b-a3f4-f490cc4e3f71",
+            "old_status": "open",
+            "new_status": "assigned",
+            "changed_at": "2025-12-13T07:17:52.155290+00:00",
+            "changed_by_user_id": "43b778b0-2062-4724-abbb-916a4835a9b0",
+            "changed_by_user_name": "viya",
+            "assignment_id": "e2096a93-8f55-4063-92c5-2bc7122b3228",
+            "change_reason": "Self-assigned by agent",
+            "notes": null,
+            "location_latitude": null,
+            "location_longitude": null,
+            "location_accuracy": null,
+            "location_verified": false,
+            "communication_method": "app",
+            "additional_metadata": {}
+        },
         {
             "id": "aafc41f2-5543-4a6d-a8d8-10b6c3df3a79",
             "old_status": "pending_review",
@@ -367,4 +612,110 @@
             "additional_metadata": {}
         }
     ]
-}
+}
+
+
+
+next i need you to notice that image names are being contructed wrong, when giving the response for all images we should include image name and this should be contructed well, look into the  
+
+
+
+Request URL
+
+https://kamau1-swiftops-backend.hf.space/api/v1/tickets/1e622599-1909-49b9-9d8b-4c5cb483b29e/detail
+
+Request Method
+
+GET
+
+Status Code
+
+200 OK
+
+Remote Address
+
+3.226.56.242:443
+
+Referrer Policy
+
+strict-origin-when-cross-origin
+
+
+
+
+
+i think the image name should be something like 
+
+Completion Speedtest
+
+
+
+in the project table photo requirements row we are storing the requirements as 
+
+
+
+[
+
+  {
+
+    "type": "Speedtest",
+
+    "required": true,
+
+    "max_photos": 1,
+
+    "min_photos": 1,
+
+    "description": "speed test collected "
+
+  },
+
+  {
+
+    "type": "Airtel network",
+
+    "required": true,
+
+    "max_photos": 1,
+
+    "min_photos": 1,
+
+    "description": "strength metrics"
+
+  },
+
+  {
+
+    "type": "ODU outdoor image",
+
+    "required": true,
+
+    "max_photos": 1,
+
+    "min_photos": 1,
+
+    "description": "take a photo of the odu antenna"
+
+  },
+
+  {
+
+    "type": "JCC",
+
+    "required": true,
+
+    "max_photos": 1,
+
+    "min_photos": 1,
+
+    "description": "Job Completion Form"
+
+  }
+
+]
+
+
+
+
+
+this structure is very okay

docs/devlogs/db/logs.sql

@@ -1 +1 @@
-INSERT INTO "public"."timesheets" ("id", "user_id", "project_id", "work_date", "status", "check_in_time", "check_out_time", "hours_worked", "leave_reason", "leave_approved_by_user_id", "notes", "additional_metadata", "created_at", "updated_at", "deleted_at", "tickets_assigned", "tickets_completed", "tickets_rescheduled", "tickets_cancelled", "tickets_rejected", "is_payroll_generated", "payroll_id", "total_expenses", "approved_expenses", "pending_expenses", "rejected_expenses", "expense_claims_count", "inventory_issued_count", "inventory_issued_value", "inventory_installed_count", "inventory_consumed_count", "inventory_returned_count", "inventory_returned_value", "inventory_lost_count", "inventory_damaged_count", "inventory_loss_value", "inventory_on_hand_count", "inventory_on_hand_value", "inventory_details", "version") VALUES ('39d65205-7d0a-4081-9eb2-e581c767992f', '43b778b0-2062-4724-abbb-916a4835a9b0', '0ade6bd1-e492-4e25-b681-59f42058d29a', '2025-12-11', 'on_leave', null, null, null, 'please', null, null, '{}', '2025-12-10 08:12:03.015561+00', '2025-12-10 08:12:03.015564+00', null, '0', '0', '0', '0', '0', 'false', null, '0.00', '0.00', '0.00', '0.00', '0', '0', '0.00', '0', '0', '0', '0.00', '0', '0', '0.00', '0', '0.00', '[]', '1'), ('7d9fa491-c16d-42b2-8115-b02d98873b64', '43b778b0-2062-4724-abbb-916a4835a9b0', '0ade6bd1-e492-4e25-b681-59f42058d29a', '2025-12-13', 'present', '2025-12-13 11:35:04.461382+00', null, null, null, null, null, '{}', '2025-12-13 07:17:52.420939+00', '2025-12-13 11:54:22.418767+00', null, '1', '0', '0', '0', '0', 'false', null, '1130.00', '1110.00', '20.00', '0.00', '4', '0', '0.00', '0', '0', '0', '0.00', '0', '0', '0.00', '0', '0.00', '[]', '7');
+INSERT INTO "public"."timesheets" ("id", "user_id", "project_id", "work_date", "status", "check_in_time", "check_out_time", "hours_worked", "leave_reason", "leave_approved_by_user_id", "notes", "additional_metadata", "created_at", "updated_at", "deleted_at", "tickets_assigned", "tickets_completed", "tickets_rescheduled", "tickets_cancelled", "tickets_rejected", "is_payroll_generated", "payroll_id", "total_expenses", "approved_expenses", "pending_expenses", "rejected_expenses", "expense_claims_count", "inventory_issued_count", "inventory_issued_value", "inventory_installed_count", "inventory_consumed_count", "inventory_returned_count", "inventory_returned_value", "inventory_lost_count", "inventory_damaged_count", "inventory_loss_value", "inventory_on_hand_count", "inventory_on_hand_value", "inventory_details", "version") VALUES ('39d65205-7d0a-4081-9eb2-e581c767992f', '43b778b0-2062-4724-abbb-916a4835a9b0', '0ade6bd1-e492-4e25-b681-59f42058d29a', '2025-12-11', 'on_leave', null, null, null, 'please', null, null, '{}', '2025-12-10 08:12:03.015561+00', '2025-12-10 08:12:03.015564+00', null, '0', '0', '0', '0', '0', 'false', null, '0.00', '0.00', '0.00', '0.00', '0', '0', '0.00', '0', '0', '0', '0.00', '0', '0', '0.00', '0', '0.00', '[]', '1'), ('7d9fa491-c16d-42b2-8115-b02d98873b64', '43b778b0-2062-4724-abbb-916a4835a9b0', '0ade6bd1-e492-4e25-b681-59f42058d29a', '2025-12-13', 'present', '2025-12-13 11:35:04.461382+00', '2025-12-13 12:27:07.462199+00', '0.87', null, null, null, '{}', '2025-12-13 07:17:52.420939+00', '2025-12-13 12:27:07.66546+00', null, '0', '1', '0', '0', '0', 'false', null, '1130.00', '1110.00', '20.00', '0.00', '4', '0', '0.00', '0', '0', '0', '0.00', '0', '0', '0.00', '0', '0.00', '[]', '8');

docs/devlogs/server/runtimeerror.txt

@@ -65,4 +65,86 @@ INFO: 2025-12-13T12:00:58 - app.services.ticket_completion_service: Completion d
 INFO:     10.16.13.79:7379 - "POST /api/v1/tickets/1e622599-1909-49b9-9d8b-4c5cb483b29e/completion-data HTTP/1.1" 200 OK
 INFO: 2025-12-13T12:01:47 - app.services.ticket_completion_service: Completion data replaced for ticket 1e622599-1909-49b9-9d8b-4c5cb483b29e
 INFO:     10.16.13.79:38355 - "POST /api/v1/tickets/1e622599-1909-49b9-9d8b-4c5cb483b29e/completion-data HTTP/1.1" 200 OK
-INFO:     10.16.37.13:40215 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.37.13:40215 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.13.79:12569 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.13.79:65340 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.37.13:43113 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.37.13:22852 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.13.79:60321 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.37.13:1805 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.37.13:36073 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.37.13:33817 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.13.79:3410 - "GET /api/v1/projects/0ade6bd1-e492-4e25-b681-59f42058d29a/regions/24510a5a-13a6-4334-9055-b4d476aa9e0a HTTP/1.1" 200 OK
+INFO:     10.16.13.79:3749 - "GET /health HTTP/1.1" 200 OK
+INFO: 2025-12-13T12:13:30 - app.core.supabase_auth: Session refreshed successfully
+INFO: 2025-12-13T12:13:30 - app.api.v1.auth: ✅ Token refreshed successfully for: viyisa8151@feralrex.com
+INFO:     10.16.13.79:1170 - "POST /api/v1/auth/refresh-token HTTP/1.1" 200 OK
+INFO:     10.16.13.79:53898 - "GET /health HTTP/1.1" 200 OK
+INFO: 2025-12-13T12:15:21 - app.core.supabase_auth: Session refreshed successfully
+INFO: 2025-12-13T12:15:21 - app.api.v1.auth: ✅ Token refreshed successfully for: nadina73@nembors.com
+INFO:     10.16.13.79:42393 - "POST /api/v1/auth/refresh-token HTTP/1.1" 200 OK
+INFO:     10.16.13.79:57294 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.37.13:42214 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.37.13:41635 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.37.13:51146 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.13.79:47342 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.13.79:19339 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.37.13:27317 - "GET /api/v1/tickets/1e622599-1909-49b9-9d8b-4c5cb483b29e/completion-checklist HTTP/1.1" 200 OK
+INFO:     10.16.37.13:12938 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.13.79:4932 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.13.79:59672 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.13.79:56468 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.13.79:8562 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.37.13:62050 - "GET /api/v1/tickets/1e622599-1909-49b9-9d8b-4c5cb483b29e/completion-checklist HTTP/1.1" 200 OK
+INFO:     10.16.13.79:1292 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.13.79:1292 - "GET /health HTTP/1.1" 200 OK
+INFO: 2025-12-13T12:21:18 - app.api.deps: Checking active user: 43b778b0-2062-4724-abbb-916a4835a9b0, is_active: True, type: <class 'bool'>
+INFO: 2025-12-13T12:21:18 - app.api.deps: User 43b778b0-2062-4724-abbb-916a4835a9b0 is active - proceeding
+INFO:     10.16.13.79:1292 - "GET /api/v1/auth/me HTTP/1.1" 200 OK
+INFO: 2025-12-13T12:21:21 - app.api.deps: Checking active user: 43b778b0-2062-4724-abbb-916a4835a9b0, is_active: True, type: <class 'bool'>
+INFO: 2025-12-13T12:21:21 - app.api.deps: User 43b778b0-2062-4724-abbb-916a4835a9b0 is active - proceeding
+INFO:     10.16.37.13:4404 - "GET /api/v1/auth/me/preferences HTTP/1.1" 200 OK
+INFO: 2025-12-13T12:21:22 - app.api.deps: Checking active user: 43b778b0-2062-4724-abbb-916a4835a9b0, is_active: True, type: <class 'bool'>
+INFO: 2025-12-13T12:21:22 - app.api.deps: User 43b778b0-2062-4724-abbb-916a4835a9b0 is active - proceeding
+INFO:     10.16.37.13:4404 - "GET /api/v1/auth/me/preferences/available-apps HTTP/1.1" 200 OK
+INFO:     10.16.13.79:45992 - "GET /api/v1/tickets/1e622599-1909-49b9-9d8b-4c5cb483b29e/detail HTTP/1.1" 200 OK
+INFO:     10.16.13.79:60551 - "GET /api/v1/projects/0ade6bd1-e492-4e25-b681-59f42058d29a/regions/24510a5a-13a6-4334-9055-b4d476aa9e0a HTTP/1.1" 200 OK
+INFO:     10.16.37.13:31190 - "GET /api/v1/tickets/1e622599-1909-49b9-9d8b-4c5cb483b29e/completion-checklist HTTP/1.1" 200 OK
+INFO:     10.16.13.79:26917 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.13.79:50629 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.13.79:44565 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.37.13:56961 - "GET /health HTTP/1.1" 200 OK
+INFO: 2025-12-13T12:26:37 - app.services.ticket_completion_service: Completion data replaced for ticket 1e622599-1909-49b9-9d8b-4c5cb483b29e
+INFO:     10.16.37.13:60562 - "POST /api/v1/tickets/1e622599-1909-49b9-9d8b-4c5cb483b29e/completion-data HTTP/1.1" 200 OK
+INFO: 2025-12-13T12:26:40 - app.services.media_service: Using forced provider: cloudinary
+INFO: 2025-12-13T12:26:40 - app.services.media_service: Uploading cosinewall.jpg as ticket_1e622599_ticket_photo_odu_outdoor_image_odu_outdoor_image_20251213_122640_cosinewall.jpg to cloudinary
+INFO: 2025-12-13T12:26:41 - app.integrations.cloudinary: Uploaded file to Cloudinary: https://res.cloudinary.com/dnhajmziu/image/upload/v1765628800/ticket_1e622599_ticket_photo_odu_outdoor_image_odu_outdoor_image_20251213_122640_cosinewall.webp
+INFO: 2025-12-13T12:26:41 - app.services.media_service: Document created: c9585dbe-7cfe-484e-bc34-618fa5c246d4 (version 1)
+INFO: 2025-12-13T12:26:41 - app.services.ticket_completion_service: Photos updated for ticket 1e622599-1909-49b9-9d8b-4c5cb483b29e: ['ODU outdoor image']
+INFO:     10.16.13.79:16972 - "POST /api/v1/tickets/1e622599-1909-49b9-9d8b-4c5cb483b29e/upload-photos HTTP/1.1" 200 OK
+INFO: 2025-12-13T12:26:45 - app.services.media_service: Using forced provider: cloudinary
+INFO: 2025-12-13T12:26:45 - app.services.media_service: Uploading edd47bc048acb0cc2a4894bc38edfd45.jpg as ticket_1e622599_ticket_photo_airtel_network_airtel_network_20251213_122645_edd47bc048acb0cc2a4894bc38edfd.jpg to cloudinary
+INFO: 2025-12-13T12:26:45 - app.integrations.cloudinary: Uploaded file to Cloudinary: https://res.cloudinary.com/dnhajmziu/image/upload/v1765628805/ticket_1e622599_ticket_photo_airtel_network_airtel_network_20251213_122645_edd47bc048acb0cc2a4894bc38edfd.webp
+INFO: 2025-12-13T12:26:45 - app.services.media_service: Document created: ce3f8249-3342-4e2d-b6f2-0e70bafe9119 (version 1)
+INFO: 2025-12-13T12:26:46 - app.services.ticket_completion_service: Photos updated for ticket 1e622599-1909-49b9-9d8b-4c5cb483b29e: ['Airtel network']
+INFO:     10.16.13.79:31310 - "POST /api/v1/tickets/1e622599-1909-49b9-9d8b-4c5cb483b29e/upload-photos HTTP/1.1" 200 OK
+INFO: 2025-12-13T12:26:46 - app.services.media_service: Using forced provider: cloudinary
+INFO: 2025-12-13T12:26:46 - app.services.media_service: Uploading mitchell-luo-xREzOtWzDrQ-unsplash.jpg as ticket_1e622599_ticket_photo_jcc_jcc_20251213_122646_mitchell-luo-xrezotwzdrq-unspl.jpg to cloudinary
+INFO: 2025-12-13T12:26:46 - app.integrations.cloudinary: Uploaded file to Cloudinary: https://res.cloudinary.com/dnhajmziu/image/upload/v1765628806/ticket_1e622599_ticket_photo_jcc_jcc_20251213_122646_mitchell-luo-xrezotwzdrq-unspl.webp
+INFO: 2025-12-13T12:26:46 - app.services.media_service: Document created: 38671308-25b8-44e6-8d92-7fc1c0df617a (version 1)
+INFO: 2025-12-13T12:26:46 - app.services.ticket_completion_service: Photos updated for ticket 1e622599-1909-49b9-9d8b-4c5cb483b29e: ['JCC']
+INFO:     10.16.13.79:25745 - "POST /api/v1/tickets/1e622599-1909-49b9-9d8b-4c5cb483b29e/upload-photos HTTP/1.1" 200 OK
+INFO:     10.16.37.13:42000 - "GET /api/v1/tickets/1e622599-1909-49b9-9d8b-4c5cb483b29e/completion-checklist HTTP/1.1" 200 OK
+INFO:     10.16.37.13:1308 - "GET /health HTTP/1.1" 200 OK
+INFO:     10.16.13.79:61029 - "GET /health HTTP/1.1" 200 OK
+INFO: 2025-12-13T12:27:07 - app.services.ticket_location_service: Derived work location for ticket 1e622599-1909-49b9-9d8b-4c5cb483b29e from assignment e2096a93-8f55-4063-92c5-2bc7122b3228: (-1.1004887, 37.0174947)
+INFO: 2025-12-13T12:27:07 - app.services.ticket_completion_service: Work location update for ticket 1e622599-1909-49b9-9d8b-4c5cb483b29e: action=derived, success=True, message=Work location derived from arrival coordinates
+INFO: 2025-12-13T12:27:07 - app.services.ticket_completion_service: Closed assignment e2096a93-8f55-4063-92c5-2bc7122b3228 for completed ticket 1e622599-1909-49b9-9d8b-4c5cb483b29e
+INFO: 2025-12-13T12:27:07 - app.services.ticket_completion_service: Status history created: TicketStatus.IN_PROGRESS → completed for ticket 1e622599-1909-49b9-9d8b-4c5cb483b29e
+WARNING: 2025-12-13T12:27:07 - app.services.ticket_completion_service: Serial 2345637 reported in ticket 1e622599-1909-49b9-9d8b-4c5cb483b29e but not found in inventory assignments
+INFO: 2025-12-13T12:27:07 - app.services.ticket_completion_service: Equipment tracking complete for ticket 1e622599-1909-49b9-9d8b-4c5cb483b29e: 0 items marked as installed
+INFO: 2025-12-13T12:27:07 - app.services.ticket_completion_service: Creating subscription from ticket 1e622599-1909-49b9-9d8b-4c5cb483b29e
+INFO: 2025-12-13T12:27:07 - app.services.timesheet_realtime_service: Timesheet 7d9fa491-c16d-42b2-8115-b02d98873b64 updated for ticket_completed. Entity: ticket:1e622599-1909-49b9-9d8b-4c5cb483b29e
+INFO: 2025-12-13T12:27:07 - app.services.ticket_completion_service: Ticket 1e622599-1909-49b9-9d8b-4c5cb483b29e completed successfully
+INFO:     10.16.37.13:17817 - "POST /api/v1/tickets/1e622599-1909-49b9-9d8b-4c5cb483b29e/complete HTTP/1.1" 200 OK
+INFO:     10.16.37.13:17817 - "GET /api/v1/tickets/1e622599-1909-49b9-9d8b-4c5cb483b29e/detail HTTP/1.1" 200 OK

src/app/services/timesheet_realtime_service.py

@@ -127,21 +127,24 @@ class TimesheetRealtimeService:
         try:
             # Query assignments for this day
             result = self.db.query(
-                # Count by action type
-                # tickets_assigned: count 'assigned' and 'accepted' (self-assignments are auto-accepted)
-                func.count(
-                    case((TicketAssignment.action.in_(['assigned', 'accepted']), 1))
-                ).label('tickets_assigned'),
+                # Count by action type - HISTORICAL COUNTS (what happened today)
+                # tickets_assigned: count ALL assignments created today (regardless of current state)
+                # This gives a true picture of workload assigned, even if later completed/rejected
+                func.count(TicketAssignment.id).label('tickets_assigned'),
+                
+                # tickets_completed: count assignments that reached 'completed' state
                 func.count(
                     case((TicketAssignment.action == 'completed', 1))
                 ).label('tickets_completed'),
+                
+                # tickets_rejected: count assignments that were rejected
                 func.count(
                     case((TicketAssignment.action == 'rejected', 1))
                 ).label('tickets_rejected'),
+                
+                # tickets_cancelled: count assignments that were dropped
                 # NOTE: 'dropped' assignments are counted as 'cancelled' here
                 # Semantic: Agent drops → PENDING_REVIEW (not truly cancelled)
-                # True cancellation is done by managers, but we don't track that separately yet
-                # TODO: Consider adding tickets_dropped field to distinguish agent drops from manager cancellations
                 func.count(
                     case((TicketAssignment.action == 'dropped', 1))
                 ).label('tickets_cancelled'),