server/src/models/Report.js

const mongoose = require('mongoose');

const reportSchema = new mongoose.Schema(
  {
    reportedBy: {
      type: mongoose.Schema.Types.ObjectId,
      ref: 'User',
      required: true,
    },
    reportedUser: {
      type: mongoose.Schema.Types.ObjectId,
      ref: 'User',
      required: true,
    },
    category: {
      type: String,
      enum: ['quality_issues', 'miscommunication', 'non_professional', 'payment_issue', 'harassment', 'scam', 'other'],
      required: true,
    },
    title: {
      type: String,
      required: true,
    },
    description: {
      type: String,
      required: true,
    },
    bookingId: {
      type: mongoose.Schema.Types.ObjectId,
      ref: 'Booking',
      default: null,
    },
    evidence: [
      {
        type: String, // URL to screenshot/file
      },
    ],
    status: {
      type: String,
      enum: ['pending', 'under_review', 'resolved', 'dismissed'],
      default: 'pending',
    },
    severity: {
      type: String,
      enum: ['low', 'medium', 'high', 'critical'],
      default: 'medium',
    },
    adminNotes: {
      type: String,
      default: '',
    },
    resolution: {
      type: String,
      default: '',
    },
    photographer_response: {
      type: String,
      default: '',
      maxlength: 1000,
    },
    respondedAt: {
      type: Date,
      default: null,
    },
    resolvedAt: {
      type: Date,
      default: null,
    },
    submittedAt: {
      type: Date,
      default: Date.now,
    },
  },
  { timestamps: true }
);

module.exports = mongoose.model('Report', reportSchema);