Update README.md

README.md

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 short_description: customer chatbot for orders and refund and FAQ's
 ---
 
-Check out the configuration reference at https://huggingface.co/docs/hub/spaces-config-reference
+# 🧠 Customer Support Chatbot — FUTURE_ML_Task3
+
+This project is part of my **Machine Learning Internship at Future Interns**.  
+It demonstrates how conversational AI can automate and streamline customer support interactions using **Google Dialogflow ES**.
+
+🔹 **Key Features:**
+- Handles common customer queries using intent and entity recognition  
+- Provides smart fallback and escalation responses  
+- Uses parameter-based responses for personalized answers  
+- Fully deployed via **Dialogflow Messenger Integration**
+
+🚀 **Tech Used:** Dialogflow ES • NLP • Intent Classification • Web Integration  
+
+💬 **Try it Live:** Chat with the bot below and explore its responses!
+