spec_version: 1
name: customer_support_env
type: space
runtime: fastapi
app: server.app:app
port: 7860

metadata:
  description: "AI-Powered Customer Support Ticket Resolution Environment for training agents to handle real customer issues"
  version: "1.0.0"
  author: "OpenEnv Hackathon Team"
  tags:
    - openenv
    - customer-support
    - nlp
    - reinforcement-learning

tasks:
  - id: easy_faq
    name: "Simple FAQ Resolution"
    description: "Handle basic customer FAQs like order status, return policy, shipping info"
    difficulty: easy

  - id: medium_refund
    name: "Conditional Refund Processing"
    description: "Process refund requests with policy conditions, eligibility checks, and partial refund logic"
    difficulty: medium

  - id: hard_escalation
    name: "Complex Complaint Escalation"
    description: "Handle angry customers with multi-step issues requiring empathy, logic, and resolution strategy"
    difficulty: hard