data/faq.json

{
  "entries": [
    {"question":"What is your return policy?","answer":"You may return most items within 30 days of purchase for a full refund. Items must be in original condition with original packaging. Opened software and digital downloads are non-returnable.","keywords":["return","refund","policy","send back","exchange","money back"]},
    {"question":"How long does shipping take?","answer":"Standard shipping takes 5–7 business days. Expedited shipping (2–3 business days) is available for an additional fee. Free standard shipping on all orders over $50.","keywords":["shipping","delivery","ship","arrive","how long","estimated","fast","overnight"]},
    {"question":"How do I track my order?","answer":"Track your order using the order ID from your confirmation email. Use check_order_status or visit our website. Tracking updates appear within 24 hours of shipment.","keywords":["track","tracking","where is","order status","shipping status","delivery status"]},
    {"question":"What warranty do your products come with?","answer":"Most electronics carry a 1-year manufacturer warranty. Laptops and monitors have a 2–3 year warranty. Extended warranty plans up to 4 years can be purchased at checkout.","keywords":["warranty","guarantee","broken","defect","repair","coverage","years"]},
    {"question":"What payment methods do you accept?","answer":"We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and TechStore Gift Cards. Buy Now Pay Later available via Klarna for orders over $100.","keywords":["payment","pay","credit card","paypal","apple pay","klarna","financing"]},
    {"question":"Can I cancel or modify my order?","answer":"Orders can be cancelled or modified within 1 hour of placement while in Processing status. After that the order cannot be changed. If shipped, initiate a return once you receive it.","keywords":["cancel","modify","change order","edit order","wrong item","wrong address"]},
    {"question":"How do I reset my account password?","answer":"Visit the login page and click Forgot Password. Enter your registered email and we will send a reset link within 5 minutes. The link expires after 24 hours.","keywords":["password","reset","forgot","login","account","access","locked out"]},
    {"question":"Do you offer price matching?","answer":"Yes. We match prices from authorized retailers on identical in-stock items. Submit a price match request via support ticket with a link to the competitor listing.","keywords":["price match","cheaper","competitor price","best price","found cheaper","price guarantee"]},
    {"question":"How do I claim warranty service?","answer":"Create a support ticket describing the defect with photos. Our team reviews within 24 hours. If approved you receive a prepaid return label. We repair or replace within 7–10 business days.","keywords":["warranty claim","repair","broken","not working","defective","malfunction","fix"]},
    {"question":"What do I do if I received a wrong or damaged item?","answer":"Open a HIGH priority support ticket with photos of the item and packaging within 48 hours of delivery. We will arrange a free return pickup and ship the replacement via expedited shipping at no cost.","keywords":["wrong item","damaged","broken on arrival","incorrect","received wrong","package damaged","doa"]},
    {"question":"Do you offer student or military discounts?","answer":"Verified students save 10% via our Student Program (verify with .edu email). Active and veteran military receive 12% off (verify with ID.me). Discounts stack with sale prices.","keywords":["student discount","military discount","discount","coupon","promo","student","military","edu"]},
    {"question":"Is my personal data safe?","answer":"All customer data is stored with AES-256 encryption. We do not sell personal information. You may request a full data export or deletion at any time. We are GDPR and CCPA compliant.","keywords":["privacy","data","personal information","gdpr","ccpa","secure","delete account"]},
    {"question":"Do you have a physical store?","answer":"TechStore operates in 45+ physical locations across North America. Use our Store Locator at techstore.com/locations to find the nearest branch. Some locations offer walk-in technical support.","keywords":["store","location","physical","visit","near me","retail","walk in"]},
    {"question":"How do I check my gift card balance?","answer":"Check your gift card balance by logging into your account and visiting My Wallet, or ask any in-store associate. Gift cards do not expire and have no monthly fees.","keywords":["gift card","store credit","balance","wallet","credit balance"]},
    {"question":"Can I get gift wrapping?","answer":"Yes. At checkout select 'This is a gift' for a gift receipt (no prices shown) and optional gift wrapping for $5.99. A personalized message up to 150 characters is free.","keywords":["gift","gift wrap","gift receipt","present","gift message","birthday"]}
  ]
}