rules.sla.json

```json
{
  "rules": [
    {
      "name": "study_completed_sla",
      "description": "Calculate SLA score when study is completed",
      "eventType": "study.completed",
      "conditions": [
        {
          "field": "study.priority",
          "operator": "in",
          "values": ["high", "medium", "routine"]
        }
      ],
      "actions": [
        {
          "type": "calculate_score",
          "points": 20,
          "target": "radiologist"
        },
        {
          "type": "track_sla",
          "metric": "study_processing_time"
        }
      ]
    },
    {
      "name": "queue_done_sla",
      "description": "Handle queue completion SLA scoring",
      "eventType": "queue.done",
      "conditions": [],
      "actions": [
        {
          "type": "calculate_score",
          "points": 100,
          "target": "referrer"
        },
        {
          "type": "notify",
          "channel": "email",
          "template": "queue_completed"
        }
      ]
    }
  ]
}
```