{ "081138833275": { "Customer Profile": { "name": "Bambang Lestari", "phone_number": "081138833275", "email": "bambang.lestari853@example.com", "age": 33, "city": "Surabaya", "subscription_type": "Prepaid", "sim_card_type": "Micro", "monthly_data_usage_gb": 28.92, "monthly_call_minutes": 867, "monthly_sms_count": 179, "join_date": "2022-08-31", "roaming_option": "Roaming Promo", "entertainment_service": "Musica.TI", "extra_feature": "My Telkomcel", "internet_service": "Data Roaming" }, "Behavior Data": [ { "event_type": "Call", "duration": 1352, "international": true, "timestamp": "2022-09-06 18:32:42", "customer_phone": "081138833275" }, { "event_type": "Bill Payment", "amount": 103000.0, "payment_method": "Cash", "timestamp": "2022-10-16 01:41:20", "customer_phone": "081138833275" }, { "event_type": "Bill Payment", "amount": 186000.0, "payment_method": "Bank Transfer", "timestamp": "2022-10-18 13:22:37", "customer_phone": "081138833275" }, { "event_type": "SMS", "message_length": 128, "international": false, "timestamp": "2022-10-26 18:54:43", "customer_phone": "081138833275" }, { "event_type": "SMS", "message_length": 11, "international": false, "timestamp": "2022-11-27 12:35:39", "customer_phone": "081138833275" }, { "event_type": "Location Update", "location": "Park", "timestamp": "2022-12-09 00:42:49", "customer_phone": "081138833275" }, { "event_type": "Call", "duration": 1172, "international": false, "timestamp": "2022-12-21 13:06:46", "customer_phone": "081138833275" }, { "event_type": "Customer Service Interaction", "channel": "Phone", "issue_category": "Technical", "resolution_time_minutes": 24, "timestamp": "2022-12-29 12:13:09", "customer_phone": "081138833275" }, { "event_type": "Call", "duration": 1715, "international": false, "timestamp": "2023-01-02 09:55:09", "customer_phone": "081138833275" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 82000.0, "timestamp": "2023-01-11 11:13:42", "customer_phone": "081138833275" }, { "event_type": "App Login", "device_type": "Android", "app_version": "5.8.9", "timestamp": "2023-01-13 17:05:04", "customer_phone": "081138833275" }, { "event_type": "Data Usage", "data_used_mb": 70.05, "app_category": "Gaming", "timestamp": "2023-01-26 11:42:13", "customer_phone": "081138833275" }, { "event_type": "Bill Payment", "amount": 430000.0, "payment_method": "E-wallet", "timestamp": "2023-01-28 20:20:15", "customer_phone": "081138833275" }, { "event_type": "Bill Payment", "amount": 427000.0, "payment_method": "E-wallet", "timestamp": "2023-02-03 07:10:23", "customer_phone": "081138833275" }, { "event_type": "Call", "duration": 1608, "international": true, "timestamp": "2023-03-03 20:19:42", "customer_phone": "081138833275" }, { "event_type": "Purchase Package", "package_type": "Data", "amount": 108000.0, "timestamp": "2023-03-26 04:50:35", "customer_phone": "081138833275" }, { "event_type": "App Login", "device_type": "Android", "app_version": "1.5.0", "timestamp": "2023-03-27 22:27:13", "customer_phone": "081138833275" }, { "event_type": "Customer Service Interaction", "channel": "Store Visit", "issue_category": "Package Information", "resolution_time_minutes": 4, "timestamp": "2023-04-28 14:56:16", "customer_phone": "081138833275" }, { "event_type": "Data Usage", "data_used_mb": 65.1, "app_category": "Browsing", "timestamp": "2023-05-10 16:04:46", "customer_phone": "081138833275" }, { "event_type": "SMS", "message_length": 91, "international": false, "timestamp": "2023-06-22 19:33:59", "customer_phone": "081138833275" }, { "event_type": "Purchase Package", "package_type": "SMS", "amount": 13000.0, "timestamp": "2023-07-04 01:08:03", "customer_phone": "081138833275" }, { "event_type": "Bill Payment", "amount": 379000.0, "payment_method": "Bank Transfer", "timestamp": "2023-07-07 18:02:42", "customer_phone": "081138833275" }, { "event_type": "Customer Service Interaction", "channel": "Chat", "issue_category": "Account", "resolution_time_minutes": 7, "timestamp": "2023-08-29 10:41:53", "customer_phone": "081138833275" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 92000.0, "timestamp": "2023-09-04 22:31:58", "customer_phone": "081138833275" }, { "event_type": "Call", "duration": 783, "international": false, "timestamp": "2023-09-08 04:55:34", "customer_phone": "081138833275" }, { "event_type": "Customer Service Interaction", "channel": "Chat", "issue_category": "Account", "resolution_time_minutes": 20, "timestamp": "2023-10-09 06:34:50", "customer_phone": "081138833275" }, { "event_type": "SMS", "message_length": 91, "international": false, "timestamp": "2023-10-09 14:19:15", "customer_phone": "081138833275" }, { "event_type": "Bill Payment", "amount": 264000.0, "payment_method": "E-wallet", "timestamp": "2023-11-11 14:38:36", "customer_phone": "081138833275" }, { "event_type": "Location Update", "location": "Restaurant", "timestamp": "2023-11-12 02:26:38", "customer_phone": "081138833275" }, { "event_type": "Call", "duration": 647, "international": false, "timestamp": "2023-11-16 13:59:18", "customer_phone": "081138833275" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 199000.0, "timestamp": "2023-12-12 22:43:19", "customer_phone": "081138833275" }, { "event_type": "Purchase Package", "package_type": "Data", "amount": 32000.0, "timestamp": "2023-12-22 02:09:42", "customer_phone": "081138833275" }, { "event_type": "Location Update", "location": "Airport", "timestamp": "2023-12-24 18:56:23", "customer_phone": "081138833275" }, { "event_type": "SMS", "message_length": 127, "international": false, "timestamp": "2024-01-03 18:36:06", "customer_phone": "081138833275" }, { "event_type": "Data Usage", "data_used_mb": 279.0, "app_category": "Social Media", "timestamp": "2024-01-22 01:31:55", "customer_phone": "081138833275" }, { "event_type": "Location Update", "location": "Restaurant", "timestamp": "2024-01-29 22:12:31", "customer_phone": "081138833275" }, { "event_type": "Location Update", "location": "Home", "timestamp": "2024-02-08 22:46:03", "customer_phone": "081138833275" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 129000.0, "timestamp": "2024-02-11 18:40:47", "customer_phone": "081138833275" }, { "event_type": "Customer Service Interaction", "channel": "Store Visit", "issue_category": "Technical", "resolution_time_minutes": 10, "timestamp": "2024-02-28 07:21:13", "customer_phone": "081138833275" }, { "event_type": "SMS", "message_length": 14, "international": false, "timestamp": "2024-03-01 00:12:59", "customer_phone": "081138833275" }, { "event_type": "Call", "duration": 842, "international": false, "timestamp": "2024-03-16 08:47:46", "customer_phone": "081138833275" }, { "event_type": "Customer Service Interaction", "channel": "Email", "issue_category": "Package Information", "resolution_time_minutes": 4, "timestamp": "2024-03-19 16:21:21", "customer_phone": "081138833275" }, { "event_type": "SMS", "message_length": 149, "international": false, "timestamp": "2024-04-06 08:20:39", "customer_phone": "081138833275" }, { "event_type": "Customer Service Interaction", "channel": "Chat", "issue_category": "Technical", "resolution_time_minutes": 33, "timestamp": "2024-04-11 07:14:06", "customer_phone": "081138833275" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 16000.0, "timestamp": "2024-04-17 20:43:05", "customer_phone": "081138833275" }, { "event_type": "Location Update", "location": "Work", "timestamp": "2024-04-23 01:19:20", "customer_phone": "081138833275" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 139000.0, "timestamp": "2024-04-28 12:10:38", "customer_phone": "081138833275" }, { "event_type": "Bill Payment", "amount": 291000.0, "payment_method": "E-wallet", "timestamp": "2024-05-11 03:57:51", "customer_phone": "081138833275" }, { "event_type": "Data Usage", "data_used_mb": 78.22, "app_category": "Streaming", "timestamp": "2024-05-29 03:34:24", "customer_phone": "081138833275" }, { "event_type": "Call", "duration": 142, "international": false, "timestamp": "2024-06-30 13:33:12", "customer_phone": "081138833275" } ], "Propensity Scores": { "churn_risk": 0.4771232890812637, "upsell_likelihood": 0.22417765030225775, "cross_sell_likelihood": 0.8797877781871567, "payment_default_risk": 0, "service_usage_increase": 1, "loyalty_program_engagement": 0.45357109373696, "new_feature_adoption": 0.0691058712290525, "customer_lifetime_value": 0.3745339474471022, "customer_phone": "081138833275" }, "Recommendations": { "customer_phone": "081138833275", "recommendations": [ "NightOwl", "SMSFrenzy", "ReferralBonus", "DigitalLifestyle", "TravelConnect" ] }, "Conversation History": { "customer_phone": "081138833275", "conversation_history": [ { "timestamp": "2024-06-28 18:54:25", "speaker": "customer", "message": "My internet seems slow lately. I'm always running out of data." }, { "timestamp": "2024-06-28 18:59:25", "speaker": "agent", "message": "I see you're a heavy data user. We have a new unlimited plan that might be perfect for you." }, { "timestamp": "2024-06-28 19:02:25", "speaker": "customer", "message": "Unlimited data sounds great! How much does it cost?" }, { "timestamp": "2024-06-28 19:04:25", "speaker": "agent", "message": "It's only 20% more than your current plan. Shall I walk you through the benefits?" } ] } }, "081226808748": { "Customer Profile": { "name": "Bambang Susanto", "phone_number": "081226808748", "email": "bambang.susanto462@example.com", "age": 40, "city": "Depok", "subscription_type": "Prepaid", "sim_card_type": "Nano", "monthly_data_usage_gb": 1.68, "monthly_call_minutes": 880, "monthly_sms_count": 278, "join_date": "2020-09-29", "roaming_option": "Roaming Tips", "entertainment_service": "Musica.TI", "extra_feature": "My Telkomcel", "internet_service": "Data Roaming" }, "Behavior Data": [ { "event_type": "Purchase Package", "package_type": "Voice", "amount": 184000.0, "timestamp": "2020-10-07 22:44:24", "customer_phone": "081226808748" }, { "event_type": "Data Usage", "data_used_mb": 157.72, "app_category": "Browsing", "timestamp": "2020-11-13 05:28:13", "customer_phone": "081226808748" }, { "event_type": "Data Usage", "data_used_mb": 393.73, "app_category": "Browsing", "timestamp": "2020-12-08 14:36:00", "customer_phone": "081226808748" }, { "event_type": "Data Usage", "data_used_mb": 293.57, "app_category": "Gaming", "timestamp": "2021-01-01 19:59:00", "customer_phone": "081226808748" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 45000.0, "timestamp": "2021-01-26 12:05:53", "customer_phone": "081226808748" }, { "event_type": "Call", "duration": 250, "international": false, "timestamp": "2021-02-02 05:30:35", "customer_phone": "081226808748" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 37000.0, "timestamp": "2021-02-05 05:08:25", "customer_phone": "081226808748" }, { "event_type": "SMS", "message_length": 42, "international": true, "timestamp": "2021-03-02 01:58:16", "customer_phone": "081226808748" }, { "event_type": "Location Update", "location": "School/University", "timestamp": "2021-03-06 07:12:29", "customer_phone": "081226808748" }, { "event_type": "Customer Service Interaction", "channel": "Email", "issue_category": "Account", "resolution_time_minutes": 56, "timestamp": "2021-04-21 12:16:09", "customer_phone": "081226808748" }, { "event_type": "SMS", "message_length": 29, "international": false, "timestamp": "2021-04-28 12:27:27", "customer_phone": "081226808748" }, { "event_type": "Call", "duration": 320, "international": false, "timestamp": "2021-05-02 19:14:56", "customer_phone": "081226808748" }, { "event_type": "Customer Service Interaction", "channel": "Store Visit", "issue_category": "Package Information", "resolution_time_minutes": 39, "timestamp": "2021-06-19 01:25:42", "customer_phone": "081226808748" }, { "event_type": "SMS", "message_length": 82, "international": false, "timestamp": "2021-08-13 04:25:51", "customer_phone": "081226808748" }, { "event_type": "Data Usage", "data_used_mb": 98.91, "app_category": "Other", "timestamp": "2021-09-13 20:16:08", "customer_phone": "081226808748" }, { "event_type": "Customer Service Interaction", "channel": "Phone", "issue_category": "Billing", "resolution_time_minutes": 25, "timestamp": "2021-09-24 04:04:18", "customer_phone": "081226808748" }, { "event_type": "Location Update", "location": "Shopping Mall", "timestamp": "2021-10-12 06:42:10", "customer_phone": "081226808748" }, { "event_type": "App Login", "device_type": "Android", "app_version": "5.6.3", "timestamp": "2021-10-17 20:39:08", "customer_phone": "081226808748" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "5.7.0", "timestamp": "2021-10-30 06:22:00", "customer_phone": "081226808748" }, { "event_type": "Customer Service Interaction", "channel": "Phone", "issue_category": "Account", "resolution_time_minutes": 7, "timestamp": "2021-11-29 18:12:47", "customer_phone": "081226808748" }, { "event_type": "App Login", "device_type": "Android", "app_version": "4.4.4", "timestamp": "2021-12-06 21:15:15", "customer_phone": "081226808748" }, { "event_type": "SMS", "message_length": 59, "international": false, "timestamp": "2021-12-16 20:40:36", "customer_phone": "081226808748" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "5.3.6", "timestamp": "2021-12-18 02:27:22", "customer_phone": "081226808748" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "1.5.7", "timestamp": "2021-12-20 05:28:04", "customer_phone": "081226808748" }, { "event_type": "Location Update", "location": "Home", "timestamp": "2022-03-08 04:11:48", "customer_phone": "081226808748" }, { "event_type": "App Login", "device_type": "Android", "app_version": "5.7.8", "timestamp": "2022-03-12 05:26:57", "customer_phone": "081226808748" }, { "event_type": "Call", "duration": 81, "international": false, "timestamp": "2022-04-26 03:25:21", "customer_phone": "081226808748" }, { "event_type": "Location Update", "location": "Home", "timestamp": "2022-05-21 00:38:57", "customer_phone": "081226808748" }, { "event_type": "Call", "duration": 1110, "international": false, "timestamp": "2022-06-10 18:12:12", "customer_phone": "081226808748" }, { "event_type": "Data Usage", "data_used_mb": 297.67, "app_category": "Browsing", "timestamp": "2022-08-05 00:13:29", "customer_phone": "081226808748" }, { "event_type": "Call", "duration": 1459, "international": false, "timestamp": "2022-08-22 13:45:54", "customer_phone": "081226808748" }, { "event_type": "Location Update", "location": "Work", "timestamp": "2022-09-09 04:40:23", "customer_phone": "081226808748" }, { "event_type": "Data Usage", "data_used_mb": 63.78, "app_category": "Streaming", "timestamp": "2022-09-30 14:51:04", "customer_phone": "081226808748" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "4.9.7", "timestamp": "2022-12-16 05:18:47", "customer_phone": "081226808748" }, { "event_type": "Location Update", "location": "Park", "timestamp": "2022-12-20 13:12:34", "customer_phone": "081226808748" }, { "event_type": "Data Usage", "data_used_mb": 361.35, "app_category": "Gaming", "timestamp": "2022-12-31 18:55:36", "customer_phone": "081226808748" }, { "event_type": "Customer Service Interaction", "channel": "Email", "issue_category": "Billing", "resolution_time_minutes": 58, "timestamp": "2023-02-04 00:45:50", "customer_phone": "081226808748" }, { "event_type": "Data Usage", "data_used_mb": 103.91, "app_category": "Other", "timestamp": "2023-03-20 22:41:13", "customer_phone": "081226808748" }, { "event_type": "SMS", "message_length": 17, "international": false, "timestamp": "2023-05-07 13:40:22", "customer_phone": "081226808748" }, { "event_type": "Purchase Package", "package_type": "SMS", "amount": 77000.0, "timestamp": "2023-05-16 00:21:30", "customer_phone": "081226808748" }, { "event_type": "Call", "duration": 336, "international": false, "timestamp": "2023-07-11 01:10:01", "customer_phone": "081226808748" }, { "event_type": "SMS", "message_length": 9, "international": false, "timestamp": "2023-07-23 10:54:30", "customer_phone": "081226808748" }, { "event_type": "Data Usage", "data_used_mb": 114.8, "app_category": "Browsing", "timestamp": "2023-10-29 03:51:23", "customer_phone": "081226808748" }, { "event_type": "Data Usage", "data_used_mb": 204.44, "app_category": "Other", "timestamp": "2023-12-07 06:50:06", "customer_phone": "081226808748" }, { "event_type": "Location Update", "location": "Restaurant", "timestamp": "2024-01-02 14:38:31", "customer_phone": "081226808748" }, { "event_type": "Bill Payment", "amount": 409000.0, "payment_method": "Cash", "timestamp": "2024-01-31 16:50:33", "customer_phone": "081226808748" }, { "event_type": "Data Usage", "data_used_mb": 432.89, "app_category": "Streaming", "timestamp": "2024-02-17 08:00:06", "customer_phone": "081226808748" }, { "event_type": "Bill Payment", "amount": 498000.0, "payment_method": "E-wallet", "timestamp": "2024-03-10 12:27:24", "customer_phone": "081226808748" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 192000.0, "timestamp": "2024-06-04 14:03:03", "customer_phone": "081226808748" }, { "event_type": "Bill Payment", "amount": 249000.0, "payment_method": "Cash", "timestamp": "2024-07-06 14:05:08", "customer_phone": "081226808748" } ], "Propensity Scores": { "churn_risk": 0.308679229344518, "upsell_likelihood": 0.16242169587719668, "cross_sell_likelihood": 0.9096318109463584, "payment_default_risk": 0, "service_usage_increase": 0, "loyalty_program_engagement": 0.5020848251908311, "new_feature_adoption": 0.0799472455238695, "customer_lifetime_value": 0.49650390338709677, "customer_phone": "081226808748" }, "Recommendations": { "customer_phone": "081226808748", "recommendations": [ "SeasonalPromo", "InternetMax", "ReferralBonus", "DigitalLifestyle", "TravelConnect" ] }, "Conversation History": { "customer_phone": "081226808748", "conversation_history": [ { "timestamp": "2024-06-15 21:58:25", "speaker": "customer", "message": "Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it." }, { "timestamp": "2024-06-15 22:01:25", "speaker": "agent", "message": "I understand your concern. Let's look at some more affordable options that better suit your usage." }, { "timestamp": "2024-06-15 22:02:25", "speaker": "customer", "message": "That would be helpful, thanks." }, { "timestamp": "2024-06-15 22:03:25", "speaker": "agent", "message": "Great! I've found a plan that could save you 30% monthly. Shall we go over the details?" } ] } }, "082339334981": { "Customer Profile": { "name": "Agus Santoso", "phone_number": "082339334981", "email": "agus.santoso677@example.com", "age": 61, "city": "Palembang", "subscription_type": "Prepaid", "sim_card_type": "Micro", "monthly_data_usage_gb": 34.91, "monthly_call_minutes": 620, "monthly_sms_count": 297, "join_date": "2016-11-27", "roaming_option": "Roaming Tariff", "entertainment_service": "RBT", "extra_feature": "Bonus Recharge", "internet_service": "Internet Rapido Demais" }, "Behavior Data": [ { "event_type": "App Login", "device_type": "Android", "app_version": "5.2.9", "timestamp": "2017-05-10 17:22:11", "customer_phone": "082339334981" }, { "event_type": "SMS", "message_length": 68, "international": false, "timestamp": "2017-06-01 06:08:13", "customer_phone": "082339334981" }, { "event_type": "Call", "duration": 1709, "international": false, "timestamp": "2017-08-09 05:43:45", "customer_phone": "082339334981" }, { "event_type": "Data Usage", "data_used_mb": 43.15, "app_category": "Browsing", "timestamp": "2017-10-26 23:22:39", "customer_phone": "082339334981" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "2.5.6", "timestamp": "2017-11-04 14:15:46", "customer_phone": "082339334981" }, { "event_type": "Location Update", "location": "Restaurant", "timestamp": "2018-01-05 19:25:18", "customer_phone": "082339334981" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 96000.0, "timestamp": "2018-01-15 22:04:58", "customer_phone": "082339334981" }, { "event_type": "SMS", "message_length": 112, "international": false, "timestamp": "2018-02-05 04:01:09", "customer_phone": "082339334981" }, { "event_type": "Call", "duration": 1526, "international": false, "timestamp": "2018-06-02 01:59:07", "customer_phone": "082339334981" }, { "event_type": "Customer Service Interaction", "channel": "Store Visit", "issue_category": "Technical", "resolution_time_minutes": 25, "timestamp": "2018-06-17 14:33:54", "customer_phone": "082339334981" }, { "event_type": "Call", "duration": 988, "international": true, "timestamp": "2018-07-24 03:02:32", "customer_phone": "082339334981" }, { "event_type": "Data Usage", "data_used_mb": 84.29, "app_category": "Streaming", "timestamp": "2018-10-06 12:57:41", "customer_phone": "082339334981" }, { "event_type": "Customer Service Interaction", "channel": "Chat", "issue_category": "Billing", "resolution_time_minutes": 41, "timestamp": "2018-11-13 10:15:01", "customer_phone": "082339334981" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 93000.0, "timestamp": "2018-12-08 02:28:46", "customer_phone": "082339334981" }, { "event_type": "Bill Payment", "amount": 261000.0, "payment_method": "Cash", "timestamp": "2019-04-16 18:58:53", "customer_phone": "082339334981" }, { "event_type": "SMS", "message_length": 73, "international": false, "timestamp": "2019-06-19 23:44:01", "customer_phone": "082339334981" }, { "event_type": "Data Usage", "data_used_mb": 288.94, "app_category": "Gaming", "timestamp": "2019-07-11 17:31:09", "customer_phone": "082339334981" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 170000.0, "timestamp": "2019-08-08 21:58:01", "customer_phone": "082339334981" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 70000.0, "timestamp": "2019-08-22 19:30:24", "customer_phone": "082339334981" }, { "event_type": "Purchase Package", "package_type": "Data", "amount": 54000.0, "timestamp": "2019-11-13 15:54:25", "customer_phone": "082339334981" }, { "event_type": "Customer Service Interaction", "channel": "Chat", "issue_category": "Technical", "resolution_time_minutes": 59, "timestamp": "2020-01-23 10:59:26", "customer_phone": "082339334981" }, { "event_type": "SMS", "message_length": 32, "international": false, "timestamp": "2020-01-23 22:57:57", "customer_phone": "082339334981" }, { "event_type": "Data Usage", "data_used_mb": 277.88, "app_category": "Browsing", "timestamp": "2020-03-12 20:02:04", "customer_phone": "082339334981" }, { "event_type": "Location Update", "location": "Gym", "timestamp": "2020-04-07 01:57:02", "customer_phone": "082339334981" }, { "event_type": "Customer Service Interaction", "channel": "Store Visit", "issue_category": "Package Information", "resolution_time_minutes": 57, "timestamp": "2020-09-01 11:02:05", "customer_phone": "082339334981" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 158000.0, "timestamp": "2020-12-06 08:28:21", "customer_phone": "082339334981" }, { "event_type": "Call", "duration": 1527, "international": false, "timestamp": "2021-06-01 05:38:10", "customer_phone": "082339334981" }, { "event_type": "Customer Service Interaction", "channel": "Phone", "issue_category": "Package Information", "resolution_time_minutes": 32, "timestamp": "2021-06-09 06:16:59", "customer_phone": "082339334981" }, { "event_type": "Location Update", "location": "Restaurant", "timestamp": "2021-09-30 10:16:41", "customer_phone": "082339334981" }, { "event_type": "Data Usage", "data_used_mb": 422.92, "app_category": "Social Media", "timestamp": "2021-09-30 11:12:27", "customer_phone": "082339334981" }, { "event_type": "Call", "duration": 1794, "international": false, "timestamp": "2022-02-16 09:56:07", "customer_phone": "082339334981" }, { "event_type": "Location Update", "location": "Gym", "timestamp": "2022-03-12 22:18:24", "customer_phone": "082339334981" }, { "event_type": "Customer Service Interaction", "channel": "Store Visit", "issue_category": "Billing", "resolution_time_minutes": 56, "timestamp": "2022-06-13 12:01:55", "customer_phone": "082339334981" }, { "event_type": "Data Usage", "data_used_mb": 125.15, "app_category": "Other", "timestamp": "2022-07-17 08:03:18", "customer_phone": "082339334981" }, { "event_type": "Purchase Package", "package_type": "Data", "amount": 25000.0, "timestamp": "2022-07-31 15:01:22", "customer_phone": "082339334981" }, { "event_type": "SMS", "message_length": 77, "international": false, "timestamp": "2022-09-04 14:28:48", "customer_phone": "082339334981" }, { "event_type": "Bill Payment", "amount": 450000.0, "payment_method": "Cash", "timestamp": "2022-11-17 13:49:45", "customer_phone": "082339334981" }, { "event_type": "Customer Service Interaction", "channel": "Email", "issue_category": "Package Information", "resolution_time_minutes": 26, "timestamp": "2023-01-23 09:14:23", "customer_phone": "082339334981" }, { "event_type": "Data Usage", "data_used_mb": 159.31, "app_category": "Other", "timestamp": "2023-02-10 08:15:32", "customer_phone": "082339334981" }, { "event_type": "Customer Service Interaction", "channel": "Phone", "issue_category": "Package Information", "resolution_time_minutes": 40, "timestamp": "2023-02-22 15:30:15", "customer_phone": "082339334981" }, { "event_type": "App Login", "device_type": "Android", "app_version": "5.9.8", "timestamp": "2023-04-12 15:14:51", "customer_phone": "082339334981" }, { "event_type": "Location Update", "location": "School/University", "timestamp": "2023-07-09 19:05:59", "customer_phone": "082339334981" }, { "event_type": "Data Usage", "data_used_mb": 289.85, "app_category": "Gaming", "timestamp": "2023-07-12 01:25:25", "customer_phone": "082339334981" }, { "event_type": "Data Usage", "data_used_mb": 260.89, "app_category": "Gaming", "timestamp": "2023-08-02 22:46:36", "customer_phone": "082339334981" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 25000.0, "timestamp": "2023-09-29 07:18:14", "customer_phone": "082339334981" }, { "event_type": "Data Usage", "data_used_mb": 202.19, "app_category": "Other", "timestamp": "2023-10-05 14:30:59", "customer_phone": "082339334981" }, { "event_type": "Bill Payment", "amount": 314000.0, "payment_method": "Credit Card", "timestamp": "2023-11-30 14:06:42", "customer_phone": "082339334981" }, { "event_type": "Location Update", "location": "Park", "timestamp": "2023-12-30 06:00:15", "customer_phone": "082339334981" }, { "event_type": "Purchase Package", "package_type": "SMS", "amount": 9000.0, "timestamp": "2024-03-28 20:20:10", "customer_phone": "082339334981" }, { "event_type": "App Login", "device_type": "Android", "app_version": "1.7.9", "timestamp": "2024-05-28 13:10:20", "customer_phone": "082339334981" } ], "Propensity Scores": { "churn_risk": 0.5159810489888943, "upsell_likelihood": 0.26955816080495076, "cross_sell_likelihood": 0.8956129542178122, "payment_default_risk": 0, "service_usage_increase": 0, "loyalty_program_engagement": 0.5377344257003415, "new_feature_adoption": 0, "customer_lifetime_value": 0.666425144904504, "customer_phone": "082339334981" }, "Recommendations": { "customer_phone": "082339334981", "recommendations": [ "TravelConnect", "SeasonalPromo", "StudentSpecial", "DigitalLifestyle", "InternetMax" ] }, "Conversation History": { "customer_phone": "082339334981", "conversation_history": [ { "timestamp": "2024-06-13 18:36:25", "speaker": "customer", "message": "I need to make international calls for my new job. What are my options?" }, { "timestamp": "2024-06-13 18:39:25", "speaker": "agent", "message": "We have great international packages. Also, have you heard about our loyalty program?" }, { "timestamp": "2024-06-13 18:43:25", "speaker": "customer", "message": "No, I haven't. What's that about?" }, { "timestamp": "2024-06-13 18:47:25", "speaker": "agent", "message": "It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?" } ] } }, "082126663754": { "Customer Profile": { "name": "Budi Santoso", "phone_number": "082126663754", "email": "budi.santoso729@example.com", "age": 40, "city": "Depok", "subscription_type": "Prepaid", "sim_card_type": "Micro", "monthly_data_usage_gb": 39.43, "monthly_call_minutes": 824, "monthly_sms_count": 302, "join_date": "2019-08-31", "roaming_option": "Roaming Tips", "entertainment_service": "Games TL", "extra_feature": "Bonus Recharge", "internet_service": "Data Roaming" }, "Behavior Data": [ { "event_type": "App Login", "device_type": "Android", "app_version": "4.8.8", "timestamp": "2019-09-29 04:01:50", "customer_phone": "082126663754" }, { "event_type": "Call", "duration": 1138, "international": false, "timestamp": "2019-10-27 07:40:51", "customer_phone": "082126663754" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "1.9.3", "timestamp": "2019-11-10 23:25:14", "customer_phone": "082126663754" }, { "event_type": "Customer Service Interaction", "channel": "Store Visit", "issue_category": "Billing", "resolution_time_minutes": 58, "timestamp": "2019-11-18 06:22:06", "customer_phone": "082126663754" }, { "event_type": "SMS", "message_length": 16, "international": false, "timestamp": "2019-11-26 04:33:53", "customer_phone": "082126663754" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 48000.0, "timestamp": "2019-12-05 12:14:18", "customer_phone": "082126663754" }, { "event_type": "Data Usage", "data_used_mb": 153.42, "app_category": "Social Media", "timestamp": "2020-01-06 16:37:36", "customer_phone": "082126663754" }, { "event_type": "Customer Service Interaction", "channel": "Chat", "issue_category": "Technical", "resolution_time_minutes": 35, "timestamp": "2020-01-27 05:19:01", "customer_phone": "082126663754" }, { "event_type": "SMS", "message_length": 41, "international": false, "timestamp": "2020-01-28 11:41:28", "customer_phone": "082126663754" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 10000.0, "timestamp": "2020-04-12 08:43:32", "customer_phone": "082126663754" }, { "event_type": "Purchase Package", "package_type": "Data", "amount": 128000.0, "timestamp": "2020-06-16 07:43:32", "customer_phone": "082126663754" }, { "event_type": "App Login", "device_type": "Android", "app_version": "5.4.7", "timestamp": "2020-07-15 08:23:55", "customer_phone": "082126663754" }, { "event_type": "SMS", "message_length": 138, "international": false, "timestamp": "2020-08-17 18:36:57", "customer_phone": "082126663754" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 60000.0, "timestamp": "2020-08-23 08:49:32", "customer_phone": "082126663754" }, { "event_type": "App Login", "device_type": "Android", "app_version": "3.4.8", "timestamp": "2020-11-24 01:59:12", "customer_phone": "082126663754" }, { "event_type": "SMS", "message_length": 7, "international": false, "timestamp": "2021-01-22 11:17:13", "customer_phone": "082126663754" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 159000.0, "timestamp": "2021-01-24 09:06:53", "customer_phone": "082126663754" }, { "event_type": "Call", "duration": 632, "international": false, "timestamp": "2021-02-17 02:40:16", "customer_phone": "082126663754" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "4.2.4", "timestamp": "2021-02-23 22:13:52", "customer_phone": "082126663754" }, { "event_type": "Call", "duration": 684, "international": false, "timestamp": "2021-05-21 07:43:57", "customer_phone": "082126663754" }, { "event_type": "Call", "duration": 396, "international": false, "timestamp": "2021-06-11 23:46:36", "customer_phone": "082126663754" }, { "event_type": "Bill Payment", "amount": 161000.0, "payment_method": "Credit Card", "timestamp": "2021-06-30 07:20:58", "customer_phone": "082126663754" }, { "event_type": "Data Usage", "data_used_mb": 8.06, "app_category": "Other", "timestamp": "2021-07-04 12:54:41", "customer_phone": "082126663754" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "5.9.1", "timestamp": "2021-07-09 12:50:15", "customer_phone": "082126663754" }, { "event_type": "Location Update", "location": "Park", "timestamp": "2021-08-12 02:38:51", "customer_phone": "082126663754" }, { "event_type": "Call", "duration": 9, "international": false, "timestamp": "2021-09-19 08:12:29", "customer_phone": "082126663754" }, { "event_type": "SMS", "message_length": 149, "international": false, "timestamp": "2021-11-14 03:37:38", "customer_phone": "082126663754" }, { "event_type": "Data Usage", "data_used_mb": 174.35, "app_category": "Gaming", "timestamp": "2022-01-13 00:05:59", "customer_phone": "082126663754" }, { "event_type": "SMS", "message_length": 4, "international": false, "timestamp": "2022-02-14 17:12:41", "customer_phone": "082126663754" }, { "event_type": "App Login", "device_type": "Android", "app_version": "1.2.6", "timestamp": "2022-05-12 19:32:27", "customer_phone": "082126663754" }, { "event_type": "Call", "duration": 1303, "international": false, "timestamp": "2022-08-15 18:54:21", "customer_phone": "082126663754" }, { "event_type": "Customer Service Interaction", "channel": "Email", "issue_category": "Account", "resolution_time_minutes": 25, "timestamp": "2022-08-25 15:21:17", "customer_phone": "082126663754" }, { "event_type": "Bill Payment", "amount": 253000.0, "payment_method": "Cash", "timestamp": "2022-10-08 01:20:50", "customer_phone": "082126663754" }, { "event_type": "Location Update", "location": "Airport", "timestamp": "2022-12-16 10:04:56", "customer_phone": "082126663754" }, { "event_type": "Data Usage", "data_used_mb": 465.82, "app_category": "Other", "timestamp": "2023-02-28 07:06:33", "customer_phone": "082126663754" }, { "event_type": "Data Usage", "data_used_mb": 188.68, "app_category": "Social Media", "timestamp": "2023-04-27 20:16:13", "customer_phone": "082126663754" }, { "event_type": "Data Usage", "data_used_mb": 482.04, "app_category": "Browsing", "timestamp": "2023-05-26 03:30:04", "customer_phone": "082126663754" }, { "event_type": "Location Update", "location": "School/University", "timestamp": "2023-06-16 21:53:53", "customer_phone": "082126663754" }, { "event_type": "Location Update", "location": "Airport", "timestamp": "2023-06-20 03:02:43", "customer_phone": "082126663754" }, { "event_type": "Bill Payment", "amount": 83000.0, "payment_method": "Bank Transfer", "timestamp": "2023-07-02 12:28:18", "customer_phone": "082126663754" }, { "event_type": "App Login", "device_type": "Android", "app_version": "5.8.4", "timestamp": "2023-07-29 07:29:01", "customer_phone": "082126663754" }, { "event_type": "Bill Payment", "amount": 110000.0, "payment_method": "E-wallet", "timestamp": "2023-08-08 01:40:01", "customer_phone": "082126663754" }, { "event_type": "Data Usage", "data_used_mb": 384.8, "app_category": "Streaming", "timestamp": "2023-10-29 00:04:58", "customer_phone": "082126663754" }, { "event_type": "Data Usage", "data_used_mb": 112.93, "app_category": "Other", "timestamp": "2024-01-06 08:18:24", "customer_phone": "082126663754" }, { "event_type": "Data Usage", "data_used_mb": 212.1, "app_category": "Social Media", "timestamp": "2024-02-09 06:27:08", "customer_phone": "082126663754" }, { "event_type": "Data Usage", "data_used_mb": 481.41, "app_category": "Browsing", "timestamp": "2024-03-12 20:05:11", "customer_phone": "082126663754" }, { "event_type": "App Login", "device_type": "Android", "app_version": "1.0.7", "timestamp": "2024-03-27 13:00:58", "customer_phone": "082126663754" }, { "event_type": "Location Update", "location": "Home", "timestamp": "2024-04-25 22:56:52", "customer_phone": "082126663754" }, { "event_type": "Call", "duration": 788, "international": false, "timestamp": "2024-04-26 18:19:09", "customer_phone": "082126663754" }, { "event_type": "Purchase Package", "package_type": "Data", "amount": 22000.0, "timestamp": "2024-06-08 14:23:36", "customer_phone": "082126663754" } ], "Propensity Scores": { "churn_risk": 0.3399327535227201, "upsell_likelihood": 0.09367204684260744, "cross_sell_likelihood": 0.958870354770484, "payment_default_risk": 0, "service_usage_increase": 0.6160335136915207, "loyalty_program_engagement": 0.5298068885717176, "new_feature_adoption": 0.12549229609283327, "customer_lifetime_value": 0.5625528041451409, "customer_phone": "082126663754" }, "Recommendations": { "customer_phone": "082126663754", "recommendations": [ "DigitalLifestyle", "NightOwl", "SeasonalPromo", "InternetMax", "DeviceBundleOffer" ] }, "Conversation History": { "customer_phone": "082126663754", "conversation_history": [ { "timestamp": "2024-07-03 11:48:25", "speaker": "customer", "message": "My bill is higher than usual this month. What happened?" }, { "timestamp": "2024-07-03 11:50:25", "speaker": "agent", "message": "I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers." }, { "timestamp": "2024-07-03 11:52:25", "speaker": "customer", "message": "Oh, I didn't realize. Tell me more about this plan." }, { "timestamp": "2024-07-03 11:55:25", "speaker": "agent", "message": "It offers unlimited calls for just 15% more than your current plan. Would you like to switch?" } ] } }, "081237383266": { "Customer Profile": { "name": "Rina Susanto", "phone_number": "081237383266", "email": "rina.susanto7@example.com", "age": 48, "city": "Jakarta", "subscription_type": "Prepaid", "sim_card_type": "Nano", "monthly_data_usage_gb": 25.02, "monthly_call_minutes": 423, "monthly_sms_count": 385, "join_date": "2014-09-27", "roaming_option": "Roaming Tariff", "entertainment_service": "Musica.TI", "extra_feature": "My Telkomcel", "internet_service": "Data Roaming" }, "Behavior Data": [ { "event_type": "App Login", "device_type": "iOS", "app_version": "1.3.8", "timestamp": "2015-02-13 20:46:56", "customer_phone": "081237383266" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 116000.0, "timestamp": "2015-03-10 05:06:45", "customer_phone": "081237383266" }, { "event_type": "Call", "duration": 431, "international": false, "timestamp": "2015-04-17 12:03:26", "customer_phone": "081237383266" }, { "event_type": "Location Update", "location": "Work", "timestamp": "2015-11-10 09:27:08", "customer_phone": "081237383266" }, { "event_type": "Call", "duration": 1277, "international": false, "timestamp": "2016-07-08 22:15:47", "customer_phone": "081237383266" }, { "event_type": "Data Usage", "data_used_mb": 104.92, "app_category": "Streaming", "timestamp": "2016-07-09 18:55:57", "customer_phone": "081237383266" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "2.4.0", "timestamp": "2016-08-05 09:44:18", "customer_phone": "081237383266" }, { "event_type": "Data Usage", "data_used_mb": 212.46, "app_category": "Other", "timestamp": "2016-08-20 04:16:33", "customer_phone": "081237383266" }, { "event_type": "Purchase Package", "package_type": "Data", "amount": 130000.0, "timestamp": "2016-08-20 18:36:52", "customer_phone": "081237383266" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 11000.0, "timestamp": "2016-09-30 15:28:33", "customer_phone": "081237383266" }, { "event_type": "Bill Payment", "amount": 64000.0, "payment_method": "Credit Card", "timestamp": "2017-08-28 06:07:21", "customer_phone": "081237383266" }, { "event_type": "SMS", "message_length": 30, "international": false, "timestamp": "2017-11-16 05:06:56", "customer_phone": "081237383266" }, { "event_type": "Bill Payment", "amount": 453000.0, "payment_method": "Bank Transfer", "timestamp": "2017-12-06 11:03:48", "customer_phone": "081237383266" }, { "event_type": "Call", "duration": 281, "international": false, "timestamp": "2018-02-01 18:15:38", "customer_phone": "081237383266" }, { "event_type": "Bill Payment", "amount": 493000.0, "payment_method": "Credit Card", "timestamp": "2018-02-06 10:09:02", "customer_phone": "081237383266" }, { "event_type": "App Login", "device_type": "Android", "app_version": "3.7.4", "timestamp": "2018-05-28 20:24:37", "customer_phone": "081237383266" }, { "event_type": "Location Update", "location": "Park", "timestamp": "2018-06-30 08:02:36", "customer_phone": "081237383266" }, { "event_type": "Purchase Package", "package_type": "Data", "amount": 32000.0, "timestamp": "2018-10-23 14:15:43", "customer_phone": "081237383266" }, { "event_type": "Customer Service Interaction", "channel": "Store Visit", "issue_category": "Technical", "resolution_time_minutes": 7, "timestamp": "2018-11-30 05:17:27", "customer_phone": "081237383266" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 22000.0, "timestamp": "2019-01-12 06:18:02", "customer_phone": "081237383266" }, { "event_type": "Call", "duration": 713, "international": false, "timestamp": "2019-01-23 20:24:00", "customer_phone": "081237383266" }, { "event_type": "Bill Payment", "amount": 100000.0, "payment_method": "Bank Transfer", "timestamp": "2019-03-13 14:29:07", "customer_phone": "081237383266" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "2.5.9", "timestamp": "2019-06-05 20:59:51", "customer_phone": "081237383266" }, { "event_type": "Purchase Package", "package_type": "SMS", "amount": 152000.0, "timestamp": "2019-08-05 00:45:37", "customer_phone": "081237383266" }, { "event_type": "Customer Service Interaction", "channel": "Phone", "issue_category": "Package Information", "resolution_time_minutes": 30, "timestamp": "2020-08-10 19:33:32", "customer_phone": "081237383266" }, { "event_type": "Call", "duration": 991, "international": false, "timestamp": "2020-10-05 18:53:47", "customer_phone": "081237383266" }, { "event_type": "Data Usage", "data_used_mb": 74.95, "app_category": "Streaming", "timestamp": "2021-02-23 13:38:59", "customer_phone": "081237383266" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 103000.0, "timestamp": "2021-04-13 06:42:22", "customer_phone": "081237383266" }, { "event_type": "App Login", "device_type": "Android", "app_version": "4.2.7", "timestamp": "2021-04-17 08:21:29", "customer_phone": "081237383266" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 157000.0, "timestamp": "2021-06-20 11:07:41", "customer_phone": "081237383266" }, { "event_type": "Location Update", "location": "Home", "timestamp": "2021-07-17 12:11:32", "customer_phone": "081237383266" }, { "event_type": "App Login", "device_type": "Android", "app_version": "4.6.6", "timestamp": "2021-09-05 17:06:40", "customer_phone": "081237383266" }, { "event_type": "Call", "duration": 876, "international": true, "timestamp": "2021-09-20 19:00:43", "customer_phone": "081237383266" }, { "event_type": "Customer Service Interaction", "channel": "Email", "issue_category": "Technical", "resolution_time_minutes": 39, "timestamp": "2021-12-12 20:06:13", "customer_phone": "081237383266" }, { "event_type": "Location Update", "location": "Gym", "timestamp": "2022-01-07 16:51:57", "customer_phone": "081237383266" }, { "event_type": "Purchase Package", "package_type": "Data", "amount": 28000.0, "timestamp": "2022-01-26 11:28:27", "customer_phone": "081237383266" }, { "event_type": "App Login", "device_type": "Android", "app_version": "4.2.2", "timestamp": "2022-04-11 05:56:38", "customer_phone": "081237383266" }, { "event_type": "SMS", "message_length": 153, "international": true, "timestamp": "2022-05-12 12:31:16", "customer_phone": "081237383266" }, { "event_type": "SMS", "message_length": 69, "international": false, "timestamp": "2022-09-24 20:30:04", "customer_phone": "081237383266" }, { "event_type": "Customer Service Interaction", "channel": "Store Visit", "issue_category": "Technical", "resolution_time_minutes": 17, "timestamp": "2022-10-18 05:45:30", "customer_phone": "081237383266" }, { "event_type": "SMS", "message_length": 117, "international": false, "timestamp": "2022-12-20 23:54:03", "customer_phone": "081237383266" }, { "event_type": "Call", "duration": 1056, "international": true, "timestamp": "2023-05-10 17:31:44", "customer_phone": "081237383266" }, { "event_type": "App Login", "device_type": "Android", "app_version": "1.1.7", "timestamp": "2023-07-20 22:03:17", "customer_phone": "081237383266" }, { "event_type": "Customer Service Interaction", "channel": "Chat", "issue_category": "Package Information", "resolution_time_minutes": 20, "timestamp": "2023-09-05 18:06:28", "customer_phone": "081237383266" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 187000.0, "timestamp": "2023-09-25 17:50:27", "customer_phone": "081237383266" }, { "event_type": "Location Update", "location": "Home", "timestamp": "2023-11-01 04:02:18", "customer_phone": "081237383266" }, { "event_type": "Location Update", "location": "Restaurant", "timestamp": "2024-02-10 07:33:34", "customer_phone": "081237383266" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "2.5.8", "timestamp": "2024-02-29 19:39:05", "customer_phone": "081237383266" }, { "event_type": "App Login", "device_type": "Android", "app_version": "1.9.5", "timestamp": "2024-06-21 17:15:22", "customer_phone": "081237383266" }, { "event_type": "Bill Payment", "amount": 129000.0, "payment_method": "E-wallet", "timestamp": "2024-07-08 15:52:10", "customer_phone": "081237383266" } ], "Propensity Scores": { "churn_risk": 0.5428108786880356, "upsell_likelihood": 0.2514972716989673, "cross_sell_likelihood": 0.709955956724039, "payment_default_risk": 0, "service_usage_increase": 0.28400803561001553, "loyalty_program_engagement": 0.4296691129054988, "new_feature_adoption": 0.15572085815351078, "customer_lifetime_value": 0.4446264033889995, "customer_phone": "081237383266" }, "Recommendations": { "customer_phone": "081237383266", "recommendations": [ "ReferralBonus", "NightOwl", "SMSFrenzy", "DeviceBundleOffer", "FamilyPlan" ] }, "Conversation History": { "customer_phone": "081237383266", "conversation_history": [ { "timestamp": "2024-06-21 15:36:25", "speaker": "customer", "message": "I'm having trouble paying my bill this month. Are there any options?" }, { "timestamp": "2024-06-21 15:38:25", "speaker": "agent", "message": "I'm sorry to hear that. We do have some flexible payment plans available." }, { "timestamp": "2024-06-21 15:40:25", "speaker": "customer", "message": "That would be really helpful. What kind of plans?" }, { "timestamp": "2024-06-21 15:41:25", "speaker": "agent", "message": "We can spread your payment over the next two months without any extra fees. Would that work for you?" } ] } }, "081288285089": { "Customer Profile": { "name": "Bambang Wijaya", "phone_number": "081288285089", "email": "bambang.wijaya430@example.com", "age": 42, "city": "Jakarta", "subscription_type": "Postpaid", "sim_card_type": "Nano", "monthly_data_usage_gb": 45.71, "monthly_call_minutes": 716, "monthly_sms_count": 192, "join_date": "2019-02-07", "roaming_option": "Roaming Tips", "entertainment_service": "Telkomcel Point", "extra_feature": "T-Track & T-Motion", "internet_service": "Internet Rapido Demais" }, "Behavior Data": [ { "event_type": "SMS", "message_length": 39, "international": false, "timestamp": "2019-02-23 22:20:06", "customer_phone": "081288285089" }, { "event_type": "Location Update", "location": "Park", "timestamp": "2019-02-24 12:27:27", "customer_phone": "081288285089" }, { "event_type": "Bill Payment", "amount": 163000.0, "payment_method": "Bank Transfer", "timestamp": "2019-03-31 21:14:09", "customer_phone": "081288285089" }, { "event_type": "Call", "duration": 1486, "international": false, "timestamp": "2019-04-12 14:36:49", "customer_phone": "081288285089" }, { "event_type": "SMS", "message_length": 92, "international": false, "timestamp": "2019-05-06 13:22:05", "customer_phone": "081288285089" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 182000.0, "timestamp": "2019-11-10 20:14:33", "customer_phone": "081288285089" }, { "event_type": "Bill Payment", "amount": 390000.0, "payment_method": "Bank Transfer", "timestamp": "2019-12-09 13:54:24", "customer_phone": "081288285089" }, { "event_type": "Bill Payment", "amount": 86000.0, "payment_method": "Credit Card", "timestamp": "2019-12-27 16:17:12", "customer_phone": "081288285089" }, { "event_type": "Data Usage", "data_used_mb": 463.27, "app_category": "Gaming", "timestamp": "2020-02-26 14:36:36", "customer_phone": "081288285089" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 107000.0, "timestamp": "2020-03-12 07:24:01", "customer_phone": "081288285089" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 180000.0, "timestamp": "2020-04-25 00:38:01", "customer_phone": "081288285089" }, { "event_type": "Data Usage", "data_used_mb": 190.4, "app_category": "Browsing", "timestamp": "2020-09-30 16:27:58", "customer_phone": "081288285089" }, { "event_type": "Bill Payment", "amount": 82000.0, "payment_method": "Cash", "timestamp": "2020-10-07 10:58:02", "customer_phone": "081288285089" }, { "event_type": "Bill Payment", "amount": 264000.0, "payment_method": "Cash", "timestamp": "2020-10-28 22:16:26", "customer_phone": "081288285089" }, { "event_type": "Data Usage", "data_used_mb": 378.65, "app_category": "Streaming", "timestamp": "2020-10-30 11:35:31", "customer_phone": "081288285089" }, { "event_type": "Purchase Package", "package_type": "Data", "amount": 175000.0, "timestamp": "2020-11-17 19:08:34", "customer_phone": "081288285089" }, { "event_type": "App Login", "device_type": "Android", "app_version": "5.4.7", "timestamp": "2020-12-19 14:26:36", "customer_phone": "081288285089" }, { "event_type": "Location Update", "location": "Park", "timestamp": "2020-12-31 05:11:17", "customer_phone": "081288285089" }, { "event_type": "Call", "duration": 4, "international": false, "timestamp": "2021-04-09 17:20:35", "customer_phone": "081288285089" }, { "event_type": "Customer Service Interaction", "channel": "Chat", "issue_category": "Package Information", "resolution_time_minutes": 40, "timestamp": "2021-06-25 17:19:04", "customer_phone": "081288285089" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 135000.0, "timestamp": "2021-07-06 22:11:23", "customer_phone": "081288285089" }, { "event_type": "Location Update", "location": "Airport", "timestamp": "2021-08-18 22:16:54", "customer_phone": "081288285089" }, { "event_type": "Data Usage", "data_used_mb": 35.85, "app_category": "Streaming", "timestamp": "2021-10-15 11:20:18", "customer_phone": "081288285089" }, { "event_type": "Data Usage", "data_used_mb": 300.66, "app_category": "Gaming", "timestamp": "2021-11-02 21:48:44", "customer_phone": "081288285089" }, { "event_type": "Call", "duration": 676, "international": false, "timestamp": "2021-11-13 06:47:13", "customer_phone": "081288285089" }, { "event_type": "Location Update", "location": "Shopping Mall", "timestamp": "2021-11-14 15:15:07", "customer_phone": "081288285089" }, { "event_type": "App Login", "device_type": "Android", "app_version": "4.7.3", "timestamp": "2021-12-09 11:27:06", "customer_phone": "081288285089" }, { "event_type": "Data Usage", "data_used_mb": 421.88, "app_category": "Browsing", "timestamp": "2022-01-14 01:09:23", "customer_phone": "081288285089" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 15000.0, "timestamp": "2022-08-22 23:18:30", "customer_phone": "081288285089" }, { "event_type": "Purchase Package", "package_type": "SMS", "amount": 69000.0, "timestamp": "2022-09-04 13:16:27", "customer_phone": "081288285089" }, { "event_type": "App Login", "device_type": "Android", "app_version": "3.9.2", "timestamp": "2022-10-05 10:17:22", "customer_phone": "081288285089" }, { "event_type": "Bill Payment", "amount": 103000.0, "payment_method": "Credit Card", "timestamp": "2022-10-17 14:29:24", "customer_phone": "081288285089" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "2.7.4", "timestamp": "2022-10-23 21:54:21", "customer_phone": "081288285089" }, { "event_type": "SMS", "message_length": 97, "international": false, "timestamp": "2022-10-26 13:16:10", "customer_phone": "081288285089" }, { "event_type": "Bill Payment", "amount": 325000.0, "payment_method": "Credit Card", "timestamp": "2022-11-02 15:29:50", "customer_phone": "081288285089" }, { "event_type": "Location Update", "location": "Airport", "timestamp": "2022-12-11 07:28:12", "customer_phone": "081288285089" }, { "event_type": "Call", "duration": 760, "international": false, "timestamp": "2023-01-18 23:51:18", "customer_phone": "081288285089" }, { "event_type": "App Login", "device_type": "Android", "app_version": "4.0.2", "timestamp": "2023-04-05 22:53:16", "customer_phone": "081288285089" }, { "event_type": "Call", "duration": 1748, "international": true, "timestamp": "2023-04-10 17:37:27", "customer_phone": "081288285089" }, { "event_type": "SMS", "message_length": 112, "international": true, "timestamp": "2023-04-11 10:24:12", "customer_phone": "081288285089" }, { "event_type": "App Login", "device_type": "Android", "app_version": "1.3.4", "timestamp": "2023-04-17 09:04:07", "customer_phone": "081288285089" }, { "event_type": "Data Usage", "data_used_mb": 177.77, "app_category": "Social Media", "timestamp": "2023-05-01 23:38:05", "customer_phone": "081288285089" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 107000.0, "timestamp": "2023-06-25 06:01:37", "customer_phone": "081288285089" }, { "event_type": "Customer Service Interaction", "channel": "Phone", "issue_category": "Billing", "resolution_time_minutes": 8, "timestamp": "2023-07-03 03:03:33", "customer_phone": "081288285089" }, { "event_type": "App Login", "device_type": "Android", "app_version": "2.6.4", "timestamp": "2023-07-11 21:20:02", "customer_phone": "081288285089" }, { "event_type": "Customer Service Interaction", "channel": "Phone", "issue_category": "Billing", "resolution_time_minutes": 39, "timestamp": "2023-12-03 15:59:54", "customer_phone": "081288285089" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 197000.0, "timestamp": "2023-12-25 12:12:41", "customer_phone": "081288285089" }, { "event_type": "Call", "duration": 1377, "international": false, "timestamp": "2024-01-22 06:17:02", "customer_phone": "081288285089" }, { "event_type": "Data Usage", "data_used_mb": 341.83, "app_category": "Streaming", "timestamp": "2024-05-27 18:07:27", "customer_phone": "081288285089" }, { "event_type": "Location Update", "location": "Restaurant", "timestamp": "2024-06-15 10:10:21", "customer_phone": "081288285089" } ], "Propensity Scores": { "churn_risk": 0.43983126018832314, "upsell_likelihood": 0.16233359848700202, "cross_sell_likelihood": 0.8753273442622514, "payment_default_risk": 0, "service_usage_increase": 0.22384932217911163, "loyalty_program_engagement": 0.40742861290369975, "new_feature_adoption": 0.0033767034817241484, "customer_lifetime_value": 0.46671567081859555, "customer_phone": "081288285089" }, "Recommendations": { "customer_phone": "081288285089", "recommendations": [ "SeasonalPromo", "DigitalLifestyle", "ReferralBonus", "BusinessPro", "NightOwl" ] }, "Conversation History": { "customer_phone": "081288285089", "conversation_history": [ { "timestamp": "2024-06-16 06:23:25", "speaker": "customer", "message": "Hi, I've accumulated a lot of loyalty points. How can I use them?" }, { "timestamp": "2024-06-16 06:24:25", "speaker": "agent", "message": "As a valued customer, you have several premium redemption options. What are you interested in?" }, { "timestamp": "2024-06-16 06:26:25", "speaker": "customer", "message": "I'd love a new phone. Is that possible?" }, { "timestamp": "2024-06-16 06:31:25", "speaker": "agent", "message": "Absolutely! You have enough points for our latest model. Shall I process that for you?" } ] } }, "081293576945": { "Customer Profile": { "name": "Andi Utami", "phone_number": "081293576945", "email": "andi.utami832@example.com", "age": 36, "city": "Bandung", "subscription_type": "Postpaid", "sim_card_type": "Nano", "monthly_data_usage_gb": 2.11, "monthly_call_minutes": 354, "monthly_sms_count": 493, "join_date": "2022-07-07", "roaming_option": "Roaming Promo", "entertainment_service": "RBT", "extra_feature": "My Telkomcel", "internet_service": "4G LTE Package" }, "Behavior Data": [ { "event_type": "App Login", "device_type": "iOS", "app_version": "1.2.9", "timestamp": "2022-08-04 08:29:13", "customer_phone": "081293576945" }, { "event_type": "Data Usage", "data_used_mb": 317.14, "app_category": "Social Media", "timestamp": "2022-08-13 19:09:11", "customer_phone": "081293576945" }, { "event_type": "Data Usage", "data_used_mb": 443.32, "app_category": "Gaming", "timestamp": "2022-08-23 06:50:36", "customer_phone": "081293576945" }, { "event_type": "SMS", "message_length": 98, "international": false, "timestamp": "2022-08-29 02:20:16", "customer_phone": "081293576945" }, { "event_type": "Data Usage", "data_used_mb": 318.64, "app_category": "Gaming", "timestamp": "2022-08-29 07:26:00", "customer_phone": "081293576945" }, { "event_type": "Bill Payment", "amount": 136000.0, "payment_method": "Cash", "timestamp": "2022-09-11 04:05:25", "customer_phone": "081293576945" }, { "event_type": "Bill Payment", "amount": 370000.0, "payment_method": "E-wallet", "timestamp": "2022-09-21 22:39:06", "customer_phone": "081293576945" }, { "event_type": "Data Usage", "data_used_mb": 365.84, "app_category": "Streaming", "timestamp": "2022-09-25 18:56:59", "customer_phone": "081293576945" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "1.1.9", "timestamp": "2022-10-07 17:37:58", "customer_phone": "081293576945" }, { "event_type": "Data Usage", "data_used_mb": 475.43, "app_category": "Other", "timestamp": "2022-10-17 18:33:08", "customer_phone": "081293576945" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 31000.0, "timestamp": "2022-10-29 18:44:02", "customer_phone": "081293576945" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "1.0.9", "timestamp": "2022-11-10 16:21:23", "customer_phone": "081293576945" }, { "event_type": "Bill Payment", "amount": 472000.0, "payment_method": "E-wallet", "timestamp": "2022-11-19 01:47:00", "customer_phone": "081293576945" }, { "event_type": "Location Update", "location": "Gym", "timestamp": "2022-12-10 03:25:19", "customer_phone": "081293576945" }, { "event_type": "Data Usage", "data_used_mb": 315.2, "app_category": "Social Media", "timestamp": "2023-01-09 23:06:02", "customer_phone": "081293576945" }, { "event_type": "App Login", "device_type": "Android", "app_version": "2.8.0", "timestamp": "2023-01-25 17:49:44", "customer_phone": "081293576945" }, { "event_type": "SMS", "message_length": 158, "international": false, "timestamp": "2023-02-01 00:52:29", "customer_phone": "081293576945" }, { "event_type": "Location Update", "location": "Home", "timestamp": "2023-02-03 23:58:21", "customer_phone": "081293576945" }, { "event_type": "Call", "duration": 1338, "international": false, "timestamp": "2023-02-15 05:26:53", "customer_phone": "081293576945" }, { "event_type": "SMS", "message_length": 27, "international": false, "timestamp": "2023-02-19 22:24:54", "customer_phone": "081293576945" }, { "event_type": "SMS", "message_length": 109, "international": false, "timestamp": "2023-02-22 03:14:57", "customer_phone": "081293576945" }, { "event_type": "Data Usage", "data_used_mb": 71.55, "app_category": "Social Media", "timestamp": "2023-02-26 10:35:21", "customer_phone": "081293576945" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 105000.0, "timestamp": "2023-03-12 03:26:11", "customer_phone": "081293576945" }, { "event_type": "Call", "duration": 517, "international": false, "timestamp": "2023-03-28 12:03:14", "customer_phone": "081293576945" }, { "event_type": "SMS", "message_length": 91, "international": false, "timestamp": "2023-04-04 01:10:16", "customer_phone": "081293576945" }, { "event_type": "Call", "duration": 953, "international": false, "timestamp": "2023-04-05 20:14:45", "customer_phone": "081293576945" }, { "event_type": "Bill Payment", "amount": 195000.0, "payment_method": "Bank Transfer", "timestamp": "2023-04-21 21:28:51", "customer_phone": "081293576945" }, { "event_type": "Customer Service Interaction", "channel": "Store Visit", "issue_category": "Package Information", "resolution_time_minutes": 13, "timestamp": "2023-04-29 16:23:45", "customer_phone": "081293576945" }, { "event_type": "SMS", "message_length": 99, "international": false, "timestamp": "2023-05-09 05:54:31", "customer_phone": "081293576945" }, { "event_type": "Bill Payment", "amount": 171000.0, "payment_method": "E-wallet", "timestamp": "2023-05-11 22:10:04", "customer_phone": "081293576945" }, { "event_type": "Purchase Package", "package_type": "SMS", "amount": 184000.0, "timestamp": "2023-05-31 11:02:56", "customer_phone": "081293576945" }, { "event_type": "Bill Payment", "amount": 411000.0, "payment_method": "Credit Card", "timestamp": "2023-06-13 10:11:41", "customer_phone": "081293576945" }, { "event_type": "Data Usage", "data_used_mb": 355.48, "app_category": "Streaming", "timestamp": "2023-07-29 09:54:03", "customer_phone": "081293576945" }, { "event_type": "Data Usage", "data_used_mb": 144.46, "app_category": "Social Media", "timestamp": "2023-08-16 07:36:24", "customer_phone": "081293576945" }, { "event_type": "Data Usage", "data_used_mb": 125.22, "app_category": "Social Media", "timestamp": "2023-11-08 05:24:30", "customer_phone": "081293576945" }, { "event_type": "Call", "duration": 147, "international": false, "timestamp": "2023-11-17 05:35:12", "customer_phone": "081293576945" }, { "event_type": "Data Usage", "data_used_mb": 196.63, "app_category": "Browsing", "timestamp": "2023-11-21 05:37:03", "customer_phone": "081293576945" }, { "event_type": "SMS", "message_length": 139, "international": false, "timestamp": "2023-12-02 16:03:10", "customer_phone": "081293576945" }, { "event_type": "Call", "duration": 898, "international": false, "timestamp": "2023-12-10 01:19:31", "customer_phone": "081293576945" }, { "event_type": "Location Update", "location": "Shopping Mall", "timestamp": "2023-12-18 08:56:10", "customer_phone": "081293576945" }, { "event_type": "Bill Payment", "amount": 474000.0, "payment_method": "Cash", "timestamp": "2024-01-09 11:21:52", "customer_phone": "081293576945" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "1.9.4", "timestamp": "2024-01-25 08:33:24", "customer_phone": "081293576945" }, { "event_type": "Customer Service Interaction", "channel": "Phone", "issue_category": "Account", "resolution_time_minutes": 13, "timestamp": "2024-02-03 08:31:46", "customer_phone": "081293576945" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 175000.0, "timestamp": "2024-02-22 16:12:30", "customer_phone": "081293576945" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 24000.0, "timestamp": "2024-03-22 19:00:33", "customer_phone": "081293576945" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 42000.0, "timestamp": "2024-03-31 12:49:15", "customer_phone": "081293576945" }, { "event_type": "App Login", "device_type": "Android", "app_version": "4.8.5", "timestamp": "2024-04-10 09:03:21", "customer_phone": "081293576945" }, { "event_type": "Customer Service Interaction", "channel": "Chat", "issue_category": "Account", "resolution_time_minutes": 12, "timestamp": "2024-05-08 14:25:27", "customer_phone": "081293576945" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 121000.0, "timestamp": "2024-05-14 09:12:02", "customer_phone": "081293576945" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "4.3.5", "timestamp": "2024-06-20 03:32:03", "customer_phone": "081293576945" } ], "Propensity Scores": { "churn_risk": 0.3147916815298644, "upsell_likelihood": 0.17439034923239696, "cross_sell_likelihood": 0.9375159196788172, "payment_default_risk": 0, "service_usage_increase": 0, "loyalty_program_engagement": 0.5445177398079301, "new_feature_adoption": 0, "customer_lifetime_value": 0.27792254662894106, "customer_phone": "081293576945" }, "Recommendations": { "customer_phone": "081293576945", "recommendations": [ "ReferralBonus", "NightOwl", "DeviceBundleOffer", "SMSFrenzy", "DigitalLifestyle" ] }, "Conversation History": { "customer_phone": "081293576945", "conversation_history": [ { "timestamp": "2024-07-08 13:49:25", "speaker": "customer", "message": "My bill is higher than usual this month. What happened?" }, { "timestamp": "2024-07-08 13:52:25", "speaker": "agent", "message": "I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers." }, { "timestamp": "2024-07-08 13:54:25", "speaker": "customer", "message": "Oh, I didn't realize. Tell me more about this plan." }, { "timestamp": "2024-07-08 13:56:25", "speaker": "agent", "message": "It offers unlimited calls for just 15% more than your current plan. Would you like to switch?" } ] } }, "085146476535": { "Customer Profile": { "name": "Rina Wati", "phone_number": "085146476535", "email": "rina.wati722@example.com", "age": 36, "city": "Bandung", "subscription_type": "Prepaid", "sim_card_type": "Micro", "monthly_data_usage_gb": 17.69, "monthly_call_minutes": 411, "monthly_sms_count": 347, "join_date": "2017-07-14", "roaming_option": "Roaming Tariff", "entertainment_service": "Telkomcel Point", "extra_feature": "T-Track & T-Motion", "internet_service": "Data Roaming" }, "Behavior Data": [ { "event_type": "Bill Payment", "amount": 385000.0, "payment_method": "Credit Card", "timestamp": "2017-07-25 22:11:51", "customer_phone": "085146476535" }, { "event_type": "Call", "duration": 360, "international": true, "timestamp": "2018-05-03 00:13:14", "customer_phone": "085146476535" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 69000.0, "timestamp": "2018-05-10 17:26:06", "customer_phone": "085146476535" }, { "event_type": "Purchase Package", "package_type": "Data", "amount": 149000.0, "timestamp": "2019-02-09 11:31:33", "customer_phone": "085146476535" }, { "event_type": "Bill Payment", "amount": 292000.0, "payment_method": "Credit Card", "timestamp": "2019-04-19 16:23:08", "customer_phone": "085146476535" }, { "event_type": "Customer Service Interaction", "channel": "Store Visit", "issue_category": "Package Information", "resolution_time_minutes": 26, "timestamp": "2019-05-19 13:03:16", "customer_phone": "085146476535" }, { "event_type": "SMS", "message_length": 42, "international": false, "timestamp": "2019-07-22 15:03:47", "customer_phone": "085146476535" }, { "event_type": "SMS", "message_length": 50, "international": false, "timestamp": "2019-07-23 08:14:47", "customer_phone": "085146476535" }, { "event_type": "Location Update", "location": "Park", "timestamp": "2019-10-06 13:08:40", "customer_phone": "085146476535" }, { "event_type": "Location Update", "location": "Park", "timestamp": "2019-10-21 18:22:07", "customer_phone": "085146476535" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 12000.0, "timestamp": "2019-10-30 12:54:24", "customer_phone": "085146476535" }, { "event_type": "Call", "duration": 811, "international": false, "timestamp": "2019-12-08 17:58:11", "customer_phone": "085146476535" }, { "event_type": "SMS", "message_length": 136, "international": false, "timestamp": "2019-12-22 09:29:45", "customer_phone": "085146476535" }, { "event_type": "Location Update", "location": "Work", "timestamp": "2019-12-30 02:37:11", "customer_phone": "085146476535" }, { "event_type": "Data Usage", "data_used_mb": 374.68, "app_category": "Other", "timestamp": "2020-01-04 09:06:19", "customer_phone": "085146476535" }, { "event_type": "Data Usage", "data_used_mb": 145.31, "app_category": "Gaming", "timestamp": "2020-01-09 19:05:41", "customer_phone": "085146476535" }, { "event_type": "Call", "duration": 899, "international": false, "timestamp": "2020-02-02 13:11:04", "customer_phone": "085146476535" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "4.8.8", "timestamp": "2020-04-19 07:01:43", "customer_phone": "085146476535" }, { "event_type": "Call", "duration": 1745, "international": false, "timestamp": "2020-06-15 13:43:08", "customer_phone": "085146476535" }, { "event_type": "Location Update", "location": "Shopping Mall", "timestamp": "2020-06-24 19:31:11", "customer_phone": "085146476535" }, { "event_type": "Customer Service Interaction", "channel": "Store Visit", "issue_category": "Technical", "resolution_time_minutes": 30, "timestamp": "2020-07-17 03:56:47", "customer_phone": "085146476535" }, { "event_type": "Bill Payment", "amount": 171000.0, "payment_method": "Credit Card", "timestamp": "2020-07-27 21:09:11", "customer_phone": "085146476535" }, { "event_type": "Call", "duration": 486, "international": false, "timestamp": "2020-08-28 19:32:36", "customer_phone": "085146476535" }, { "event_type": "Bill Payment", "amount": 477000.0, "payment_method": "Bank Transfer", "timestamp": "2020-09-08 16:20:52", "customer_phone": "085146476535" }, { "event_type": "Location Update", "location": "Work", "timestamp": "2020-11-06 13:14:25", "customer_phone": "085146476535" }, { "event_type": "SMS", "message_length": 97, "international": false, "timestamp": "2021-01-22 08:29:15", "customer_phone": "085146476535" }, { "event_type": "Purchase Package", "package_type": "Voice", "amount": 169000.0, "timestamp": "2021-04-06 14:40:43", "customer_phone": "085146476535" }, { "event_type": "Call", "duration": 996, "international": false, "timestamp": "2021-06-27 16:07:59", "customer_phone": "085146476535" }, { "event_type": "Bill Payment", "amount": 463000.0, "payment_method": "Cash", "timestamp": "2021-07-08 14:43:54", "customer_phone": "085146476535" }, { "event_type": "App Login", "device_type": "Android", "app_version": "4.4.5", "timestamp": "2021-07-10 14:26:02", "customer_phone": "085146476535" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "5.0.8", "timestamp": "2021-07-22 04:42:10", "customer_phone": "085146476535" }, { "event_type": "Call", "duration": 82, "international": false, "timestamp": "2021-07-25 21:15:57", "customer_phone": "085146476535" }, { "event_type": "Data Usage", "data_used_mb": 209.82, "app_category": "Gaming", "timestamp": "2021-12-17 05:23:01", "customer_phone": "085146476535" }, { "event_type": "Location Update", "location": "Restaurant", "timestamp": "2022-02-02 14:10:25", "customer_phone": "085146476535" }, { "event_type": "Data Usage", "data_used_mb": 232.29, "app_category": "Gaming", "timestamp": "2022-06-09 20:45:06", "customer_phone": "085146476535" }, { "event_type": "Call", "duration": 1610, "international": true, "timestamp": "2022-09-26 13:19:55", "customer_phone": "085146476535" }, { "event_type": "Customer Service Interaction", "channel": "Chat", "issue_category": "Package Information", "resolution_time_minutes": 41, "timestamp": "2022-12-25 17:02:31", "customer_phone": "085146476535" }, { "event_type": "SMS", "message_length": 123, "international": false, "timestamp": "2023-01-27 00:25:52", "customer_phone": "085146476535" }, { "event_type": "App Login", "device_type": "Android", "app_version": "2.2.2", "timestamp": "2023-04-23 07:13:10", "customer_phone": "085146476535" }, { "event_type": "Bill Payment", "amount": 442000.0, "payment_method": "E-wallet", "timestamp": "2023-06-02 13:39:59", "customer_phone": "085146476535" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "4.4.7", "timestamp": "2023-06-08 13:28:56", "customer_phone": "085146476535" }, { "event_type": "SMS", "message_length": 103, "international": false, "timestamp": "2023-06-09 17:35:24", "customer_phone": "085146476535" }, { "event_type": "Data Usage", "data_used_mb": 381.83, "app_category": "Social Media", "timestamp": "2023-07-18 23:45:24", "customer_phone": "085146476535" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 95000.0, "timestamp": "2023-09-03 05:36:14", "customer_phone": "085146476535" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "5.9.4", "timestamp": "2023-09-24 05:15:46", "customer_phone": "085146476535" }, { "event_type": "Customer Service Interaction", "channel": "Phone", "issue_category": "Package Information", "resolution_time_minutes": 15, "timestamp": "2023-10-22 03:44:33", "customer_phone": "085146476535" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "2.2.6", "timestamp": "2023-12-04 20:11:47", "customer_phone": "085146476535" }, { "event_type": "Data Usage", "data_used_mb": 168.09, "app_category": "Other", "timestamp": "2024-02-26 01:41:01", "customer_phone": "085146476535" }, { "event_type": "Location Update", "location": "School/University", "timestamp": "2024-03-01 11:29:27", "customer_phone": "085146476535" }, { "event_type": "Location Update", "location": "Park", "timestamp": "2024-03-31 20:20:05", "customer_phone": "085146476535" } ], "Propensity Scores": { "churn_risk": 0.46780723217133036, "upsell_likelihood": 0.22020515875005603, "cross_sell_likelihood": 0.9361010612505694, "payment_default_risk": 0, "service_usage_increase": 0.0082656776787636, "loyalty_program_engagement": 0.5723973018690766, "new_feature_adoption": 0.09752920326314601, "customer_lifetime_value": 0.492965746214181, "customer_phone": "085146476535" }, "Recommendations": { "customer_phone": "085146476535", "recommendations": [ "SeasonalPromo", "DigitalLifestyle", "TravelConnect", "ReferralBonus", "InternetMax" ] }, "Conversation History": { "customer_phone": "085146476535", "conversation_history": [ { "timestamp": "2024-06-24 07:10:25", "speaker": "customer", "message": "My bill is higher than usual this month. What happened?" }, { "timestamp": "2024-06-24 07:13:25", "speaker": "agent", "message": "I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers." }, { "timestamp": "2024-06-24 07:18:25", "speaker": "customer", "message": "Oh, I didn't realize. Tell me more about this plan." }, { "timestamp": "2024-06-24 07:20:25", "speaker": "agent", "message": "It offers unlimited calls for just 15% more than your current plan. Would you like to switch?" } ] } }, "082327998715": { "Customer Profile": { "name": "Rina Santoso", "phone_number": "082327998715", "email": "rina.santoso34@example.com", "age": 56, "city": "Medan", "subscription_type": "Postpaid", "sim_card_type": "Regular", "monthly_data_usage_gb": 8.89, "monthly_call_minutes": 69, "monthly_sms_count": 10, "join_date": "2015-12-24", "roaming_option": "Roaming Promo", "entertainment_service": "RBT", "extra_feature": "My Telkomcel", "internet_service": "Internet Rapido Demais" }, "Behavior Data": [ { "event_type": "Call", "duration": 1056, "international": false, "timestamp": "2016-03-06 16:43:39", "customer_phone": "082327998715" }, { "event_type": "Location Update", "location": "Work", "timestamp": "2016-03-11 23:36:19", "customer_phone": "082327998715" }, { "event_type": "Location Update", "location": "Gym", "timestamp": "2016-04-06 14:27:14", "customer_phone": "082327998715" }, { "event_type": "App Login", "device_type": "Android", "app_version": "4.8.3", "timestamp": "2016-04-12 07:09:35", "customer_phone": "082327998715" }, { "event_type": "App Login", "device_type": "Android", "app_version": "5.5.3", "timestamp": "2016-05-01 17:53:20", "customer_phone": "082327998715" }, { "event_type": "Bill Payment", "amount": 348000.0, "payment_method": "Credit Card", "timestamp": "2016-05-02 05:45:06", "customer_phone": "082327998715" }, { "event_type": "Data Usage", "data_used_mb": 405.7, "app_category": "Social Media", "timestamp": "2016-05-27 06:39:33", "customer_phone": "082327998715" }, { "event_type": "Bill Payment", "amount": 148000.0, "payment_method": "Bank Transfer", "timestamp": "2016-06-03 06:09:29", "customer_phone": "082327998715" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "1.8.3", "timestamp": "2016-11-01 05:38:55", "customer_phone": "082327998715" }, { "event_type": "Call", "duration": 188, "international": false, "timestamp": "2016-11-07 11:24:43", "customer_phone": "082327998715" }, { "event_type": "Customer Service Interaction", "channel": "Email", "issue_category": "Billing", "resolution_time_minutes": 50, "timestamp": "2016-12-10 16:12:44", "customer_phone": "082327998715" }, { "event_type": "Call", "duration": 307, "international": false, "timestamp": "2016-12-25 11:59:10", "customer_phone": "082327998715" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "1.9.5", "timestamp": "2016-12-31 01:38:04", "customer_phone": "082327998715" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 161000.0, "timestamp": "2017-01-19 05:26:49", "customer_phone": "082327998715" }, { "event_type": "Customer Service Interaction", "channel": "Chat", "issue_category": "Package Information", "resolution_time_minutes": 55, "timestamp": "2017-05-17 03:43:07", "customer_phone": "082327998715" }, { "event_type": "Call", "duration": 36, "international": false, "timestamp": "2017-09-03 16:08:42", "customer_phone": "082327998715" }, { "event_type": "Customer Service Interaction", "channel": "Phone", "issue_category": "Billing", "resolution_time_minutes": 18, "timestamp": "2018-02-15 08:11:26", "customer_phone": "082327998715" }, { "event_type": "Bill Payment", "amount": 343000.0, "payment_method": "Cash", "timestamp": "2018-04-06 17:14:24", "customer_phone": "082327998715" }, { "event_type": "Data Usage", "data_used_mb": 112.9, "app_category": "Other", "timestamp": "2018-04-29 13:55:29", "customer_phone": "082327998715" }, { "event_type": "Bill Payment", "amount": 146000.0, "payment_method": "E-wallet", "timestamp": "2018-05-26 00:08:07", "customer_phone": "082327998715" }, { "event_type": "App Login", "device_type": "Android", "app_version": "5.0.9", "timestamp": "2018-06-06 16:56:26", "customer_phone": "082327998715" }, { "event_type": "Purchase Package", "package_type": "Data", "amount": 182000.0, "timestamp": "2018-07-14 05:27:29", "customer_phone": "082327998715" }, { "event_type": "Bill Payment", "amount": 61000.0, "payment_method": "Credit Card", "timestamp": "2018-09-19 09:22:29", "customer_phone": "082327998715" }, { "event_type": "Data Usage", "data_used_mb": 29.1, "app_category": "Other", "timestamp": "2018-10-18 15:47:57", "customer_phone": "082327998715" }, { "event_type": "Call", "duration": 685, "international": false, "timestamp": "2019-01-31 10:50:22", "customer_phone": "082327998715" }, { "event_type": "SMS", "message_length": 133, "international": false, "timestamp": "2019-09-27 16:08:16", "customer_phone": "082327998715" }, { "event_type": "Customer Service Interaction", "channel": "Store Visit", "issue_category": "Technical", "resolution_time_minutes": 31, "timestamp": "2019-10-30 18:48:07", "customer_phone": "082327998715" }, { "event_type": "SMS", "message_length": 125, "international": true, "timestamp": "2019-11-17 06:41:45", "customer_phone": "082327998715" }, { "event_type": "SMS", "message_length": 135, "international": false, "timestamp": "2019-12-20 21:45:58", "customer_phone": "082327998715" }, { "event_type": "Purchase Package", "package_type": "Data", "amount": 114000.0, "timestamp": "2020-01-29 13:09:30", "customer_phone": "082327998715" }, { "event_type": "SMS", "message_length": 117, "international": false, "timestamp": "2020-03-25 00:39:26", "customer_phone": "082327998715" }, { "event_type": "SMS", "message_length": 86, "international": false, "timestamp": "2020-07-18 19:45:46", "customer_phone": "082327998715" }, { "event_type": "Call", "duration": 1189, "international": false, "timestamp": "2020-10-06 05:56:03", "customer_phone": "082327998715" }, { "event_type": "Bill Payment", "amount": 200000.0, "payment_method": "Cash", "timestamp": "2020-10-16 15:51:29", "customer_phone": "082327998715" }, { "event_type": "App Login", "device_type": "Android", "app_version": "1.7.9", "timestamp": "2021-02-14 04:20:11", "customer_phone": "082327998715" }, { "event_type": "SMS", "message_length": 108, "international": false, "timestamp": "2021-03-21 00:23:27", "customer_phone": "082327998715" }, { "event_type": "SMS", "message_length": 97, "international": false, "timestamp": "2021-05-11 15:01:42", "customer_phone": "082327998715" }, { "event_type": "Customer Service Interaction", "channel": "Email", "issue_category": "Billing", "resolution_time_minutes": 55, "timestamp": "2021-06-21 02:50:21", "customer_phone": "082327998715" }, { "event_type": "Customer Service Interaction", "channel": "Chat", "issue_category": "Account", "resolution_time_minutes": 22, "timestamp": "2021-10-12 22:03:35", "customer_phone": "082327998715" }, { "event_type": "Location Update", "location": "Restaurant", "timestamp": "2022-01-16 21:23:07", "customer_phone": "082327998715" }, { "event_type": "Customer Service Interaction", "channel": "Email", "issue_category": "Account", "resolution_time_minutes": 28, "timestamp": "2022-09-11 23:32:31", "customer_phone": "082327998715" }, { "event_type": "Location Update", "location": "Work", "timestamp": "2022-09-24 11:53:04", "customer_phone": "082327998715" }, { "event_type": "Bill Payment", "amount": 352000.0, "payment_method": "E-wallet", "timestamp": "2022-10-23 23:42:39", "customer_phone": "082327998715" }, { "event_type": "Data Usage", "data_used_mb": 75.25, "app_category": "Browsing", "timestamp": "2022-11-21 12:06:01", "customer_phone": "082327998715" }, { "event_type": "Purchase Package", "package_type": "Data", "amount": 136000.0, "timestamp": "2023-03-25 23:17:55", "customer_phone": "082327998715" }, { "event_type": "Call", "duration": 584, "international": false, "timestamp": "2023-04-06 08:53:35", "customer_phone": "082327998715" }, { "event_type": "Customer Service Interaction", "channel": "Chat", "issue_category": "Billing", "resolution_time_minutes": 41, "timestamp": "2023-09-13 03:25:35", "customer_phone": "082327998715" }, { "event_type": "App Login", "device_type": "iOS", "app_version": "1.7.0", "timestamp": "2024-03-27 07:03:53", "customer_phone": "082327998715" }, { "event_type": "Location Update", "location": "School/University", "timestamp": "2024-04-21 21:45:04", "customer_phone": "082327998715" }, { "event_type": "Data Usage", "data_used_mb": 407.06, "app_category": "Browsing", "timestamp": "2024-06-10 21:55:23", "customer_phone": "082327998715" } ], "Propensity Scores": { "churn_risk": 0.39204282164392895, "upsell_likelihood": 0.20189972059339442, "cross_sell_likelihood": 0.8729291578492883, "payment_default_risk": 0, "service_usage_increase": 0, "loyalty_program_engagement": 0.48007497000032473, "new_feature_adoption": 0.01602287202093241, "customer_lifetime_value": 0.5330376301851095, "customer_phone": "082327998715" }, "Recommendations": { "customer_phone": "082327998715", "recommendations": [ "StudentSpecial", "TravelConnect", "ReferralBonus", "BusinessPro", "StreamingPlus" ] }, "Conversation History": { "customer_phone": "082327998715", "conversation_history": [ { "timestamp": "2024-06-22 14:39:25", "speaker": "customer", "message": "Hi, I've accumulated a lot of loyalty points. How can I use them?" }, { "timestamp": "2024-06-22 14:41:25", "speaker": "agent", "message": "As a valued customer, you have several premium redemption options. What are you interested in?" }, { "timestamp": "2024-06-22 14:45:25", "speaker": "customer", "message": "I'd love a new phone. Is that possible?" }, { "timestamp": "2024-06-22 14:46:25", "speaker": "agent", "message": "Absolutely! You have enough points for our latest model. Shall I process that for you?" } ] } }, "081169956085": { "Customer Profile": { "name": "Dewi Wijaya", "phone_number": "081169956085", "email": "dewi.wijaya527@example.com", "age": 40, "city": "Semarang", "subscription_type": "Prepaid", "sim_card_type": "Micro", "monthly_data_usage_gb": 44.39, "monthly_call_minutes": 279, "monthly_sms_count": 141, "join_date": "2019-07-02", "roaming_option": "Roaming Promo", "entertainment_service": "Games TL", "extra_feature": "My Telkomcel", "internet_service": "Data Roaming" }, "Behavior Data": [ { "event_type": "SMS", "message_length": 97, "international": false, "timestamp": "2019-07-24 13:08:08", "customer_phone": "081169956085" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 52000.0, "timestamp": "2019-08-10 16:55:10", "customer_phone": "081169956085" }, { "event_type": "Data Usage", "data_used_mb": 442.34, "app_category": "Gaming", "timestamp": "2019-09-12 03:57:28", "customer_phone": "081169956085" }, { "event_type": "Purchase Package", "package_type": "SMS", "amount": 99000.0, "timestamp": "2019-09-14 06:54:59", "customer_phone": "081169956085" }, { "event_type": "App Login", "device_type": "Android", "app_version": "5.8.7", "timestamp": "2019-09-26 10:06:57", "customer_phone": "081169956085" }, { "event_type": "SMS", "message_length": 55, "international": false, "timestamp": "2019-12-08 07:49:23", "customer_phone": "081169956085" }, { "event_type": "SMS", "message_length": 101, "international": false, "timestamp": "2020-01-11 09:40:27", "customer_phone": "081169956085" }, { "event_type": "SMS", "message_length": 56, "international": false, "timestamp": "2020-01-19 21:08:01", "customer_phone": "081169956085" }, { "event_type": "Customer Service Interaction", "channel": "Email", "issue_category": "Package Information", "resolution_time_minutes": 58, "timestamp": "2020-01-23 08:15:32", "customer_phone": "081169956085" }, { "event_type": "Location Update", "location": "Home", "timestamp": "2020-02-06 22:52:12", "customer_phone": "081169956085" }, { "event_type": "Location Update", "location": "Work", "timestamp": "2020-03-16 23:29:20", "customer_phone": "081169956085" }, { "event_type": "Bill Payment", "amount": 138000.0, "payment_method": "E-wallet", "timestamp": "2020-05-27 12:52:50", "customer_phone": "081169956085" }, { "event_type": "Call", "duration": 1655, "international": false, "timestamp": "2020-06-16 03:11:28", "customer_phone": "081169956085" }, { "event_type": "Call", "duration": 587, "international": false, "timestamp": "2020-09-24 04:34:23", "customer_phone": "081169956085" }, { "event_type": "Data Usage", "data_used_mb": 26.56, "app_category": "Gaming", "timestamp": "2020-10-08 16:27:55", "customer_phone": "081169956085" }, { "event_type": "Call", "duration": 1268, "international": false, "timestamp": "2020-10-30 05:20:23", "customer_phone": "081169956085" }, { "event_type": "Location Update", "location": "Shopping Mall", "timestamp": "2020-11-01 21:45:50", "customer_phone": "081169956085" }, { "event_type": "Call", "duration": 1756, "international": false, "timestamp": "2021-01-31 03:02:31", "customer_phone": "081169956085" }, { "event_type": "Call", "duration": 150, "international": false, "timestamp": "2021-02-24 04:44:44", "customer_phone": "081169956085" }, { "event_type": "Bill Payment", "amount": 337000.0, "payment_method": "E-wallet", "timestamp": "2021-04-15 12:53:01", "customer_phone": "081169956085" }, { "event_type": "Bill Payment", "amount": 358000.0, "payment_method": "Bank Transfer", "timestamp": "2021-07-04 01:59:49", "customer_phone": "081169956085" }, { "event_type": "Location Update", "location": "Park", "timestamp": "2021-08-24 06:23:31", "customer_phone": "081169956085" }, { "event_type": "Location Update", "location": "Shopping Mall", "timestamp": "2021-12-10 23:26:16", "customer_phone": "081169956085" }, { "event_type": "Bill Payment", "amount": 144000.0, "payment_method": "E-wallet", "timestamp": "2022-01-01 10:28:42", "customer_phone": "081169956085" }, { "event_type": "Location Update", "location": "Shopping Mall", "timestamp": "2022-04-25 17:01:12", "customer_phone": "081169956085" }, { "event_type": "App Login", "device_type": "Android", "app_version": "2.2.4", "timestamp": "2022-05-04 15:21:24", "customer_phone": "081169956085" }, { "event_type": "Bill Payment", "amount": 221000.0, "payment_method": "Credit Card", "timestamp": "2022-05-28 07:35:26", "customer_phone": "081169956085" }, { "event_type": "Call", "duration": 93, "international": false, "timestamp": "2022-06-17 09:21:42", "customer_phone": "081169956085" }, { "event_type": "SMS", "message_length": 83, "international": false, "timestamp": "2022-07-23 18:11:01", "customer_phone": "081169956085" }, { "event_type": "Data Usage", "data_used_mb": 63.35, "app_category": "Browsing", "timestamp": "2022-07-26 06:03:11", "customer_phone": "081169956085" }, { "event_type": "Purchase Package", "package_type": "Combo", "amount": 125000.0, "timestamp": "2022-09-20 22:22:53", "customer_phone": "081169956085" }, { "event_type": "Customer Service Interaction", "channel": "Phone", "issue_category": "Technical", "resolution_time_minutes": 28, "timestamp": "2022-12-28 22:11:04", "customer_phone": "081169956085" }, { "event_type": "Call", "duration": 1339, "international": false, "timestamp": "2023-01-20 23:34:42", "customer_phone": "081169956085" }, { "event_type": "SMS", "message_length": 62, "international": false, "timestamp": "2023-01-24 01:39:10", "customer_phone": "081169956085" }, { "event_type": "App Login", "device_type": "Android", "app_version": "5.5.0", "timestamp": "2023-02-16 08:57:05", "customer_phone": "081169956085" }, { "event_type": "Call", "duration": 1097, "international": false, "timestamp": "2023-03-07 05:20:37", "customer_phone": "081169956085" }, { "event_type": "Customer Service Interaction", "channel": "Chat", "issue_category": "Package Information", "resolution_time_minutes": 21, "timestamp": "2023-05-04 14:32:58", "customer_phone": "081169956085" }, { "event_type": "Location Update", "location": "Airport", "timestamp": "2023-06-04 20:08:28", "customer_phone": "081169956085" }, { "event_type": "Bill Payment", "amount": 183000.0, "payment_method": "E-wallet", "timestamp": "2023-06-12 10:34:27", "customer_phone": "081169956085" }, { "event_type": "Call", "duration": 720, "international": false, "timestamp": "2023-06-19 16:57:02", "customer_phone": "081169956085" }, { "event_type": "SMS", "message_length": 115, "international": false, "timestamp": "2023-09-07 08:26:47", "customer_phone": "081169956085" }, { "event_type": "Customer Service Interaction", "channel": "Phone", "issue_category": "Account", "resolution_time_minutes": 20, "timestamp": "2023-09-22 06:51:14", "customer_phone": "081169956085" }, { "event_type": "App Login", "device_type": "Android", "app_version": "3.5.4", "timestamp": "2023-11-20 04:50:10", "customer_phone": "081169956085" }, { "event_type": "Customer Service Interaction", "channel": "Phone", "issue_category": "Package Information", "resolution_time_minutes": 28, "timestamp": "2023-11-27 23:26:45", "customer_phone": "081169956085" }, { "event_type": "Data Usage", "data_used_mb": 478.72, "app_category": "Browsing", "timestamp": "2023-12-05 13:40:25", "customer_phone": "081169956085" }, { "event_type": "Data Usage", "data_used_mb": 80.74, "app_category": "Streaming", "timestamp": "2023-12-20 16:49:24", "customer_phone": "081169956085" }, { "event_type": "Bill Payment", "amount": 339000.0, "payment_method": "Cash", "timestamp": "2024-02-17 04:22:22", "customer_phone": "081169956085" }, { "event_type": "Location Update", "location": "Work", "timestamp": "2024-04-29 08:16:27", "customer_phone": "081169956085" }, { "event_type": "Data Usage", "data_used_mb": 68.95, "app_category": "Streaming", "timestamp": "2024-05-04 04:58:18", "customer_phone": "081169956085" }, { "event_type": "SMS", "message_length": 90, "international": false, "timestamp": "2024-06-12 07:21:55", "customer_phone": "081169956085" } ], "Propensity Scores": { "churn_risk": 0.44499496342201567, "upsell_likelihood": 0.052194832778422545, "cross_sell_likelihood": 0.9786625072157349, "payment_default_risk": 0, "service_usage_increase": 0.14064026950345065, "loyalty_program_engagement": 0.36883625831116706, "new_feature_adoption": 0, "customer_lifetime_value": 0.634777627894522, "customer_phone": "081169956085" }, "Recommendations": { "customer_phone": "081169956085", "recommendations": [ "TravelConnect", "DigitalLifestyle", "NightOwl", "SeasonalPromo", "InternetMax" ] }, "Conversation History": { "customer_phone": "081169956085", "conversation_history": [ { "timestamp": "2024-06-17 07:57:25", "speaker": "customer", "message": "I'm comparing plans with other providers. Yours seems expensive." }, { "timestamp": "2024-06-17 08:01:25", "speaker": "agent", "message": "I appreciate your loyalty. Let's review your usage and find a plan that offers better value." }, { "timestamp": "2024-06-17 08:06:25", "speaker": "customer", "message": "Okay, what do you suggest?" }, { "timestamp": "2024-06-17 08:07:25", "speaker": "agent", "message": "Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?" } ] } } }