Upload kb_02_staff_directory.txt

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 SOURCE: https://library.ku.ac.ae/librarystaff
-TITLE: Khalifa University Library Staff Directory and Contact Routing
-LAST_REVIEWED: 2026-04-10
-AUTHORITY_LEVEL: official
-TOPICS: staff, contacts, who to contact, librarian, directory
-
-GENERAL CONTACTS:
-- Ask a Librarian: https://library.ku.ac.ae/AskUs
-- General email: libse@ku.ac.ae
-- Medical library email: medlib@ku.ac.ae
-- Acquisitions email: acquisitions@ku.ac.ae
-- ILL email: ILL@ku.ac.ae
-- Open Access email: openaccess@ku.ac.ae
-- Main Campus reference desk: +971 2 312 4604
-- Habshan Library desk: +971 2 312 3160
-
-LIBRARY LEADERSHIP:
-- Dr. Abdulla Al Hefeiti
-  Title: Library Director / Assistant Provost, Libraries
-  Email: abdulla.alhefeiti@ku.ac.ae
-  Phone: +971 2 312 3331
-  Location: SAN Habshan Building, Ground Floor, Room 5017C
-  Best for: strategic and institutional matters, library leadership, partnerships
-
-- Alia Al-Harrasi
-  Title: Manager, Technical Services
-  Email: alia.alharrasi@ku.ac.ae
-  Phone: +971 2 312 3180
-  Location: SAN Habshan Building, 1st Floor, Room 5105
-  Best for: cataloguing, metadata, acquisitions processing, technical services
-
-- Muna Ahmad Mohammad Al Blooshi
-  Title: Manager, Public Services
-  Email: muna.alblooshi@ku.ac.ae
-  Phone: +971 2 312 4212
-  Location: Main E Building, 1st Floor, Room E01039
-  Best for: circulation, general library services, public services
-
-LIBRARIANS:
-- Walter Brian Hall
-  Title: Digital and Technology Services Librarian / Systems Librarian
-  Email: walter.hall@ku.ac.ae
-  Work phone: +971 2 312 3163
-  Mobile: 052-905-1491
-  Location: SAN Habshan Building, Ground Floor, Room 5017BWS02
-  ORCID: https://orcid.org/0000-0002-9234-581X
-  Best for: library website, systems, technology, digital infrastructure, STEAM, coding, ORCID
-
-- Nikesh Narayanan
-  Title: Research and Access Services Librarian
-  Email: nikesh.narayanan@ku.ac.ae
-  Phone: +971 2 312 3980
-  ORCID: https://orcid.org/0000-0002-2005-1177
-  LinkedIn: https://www.linkedin.com/in/nikeshn/
-  Schedule appointment: https://library.ku.ac.ae/prf.php?id=50c786b4-baa5-11f0-b9a8-0a92c88187d1
-  Best for: research support, Open Access, Khazna, ORCID, SciVal, Scopus, research impact, AI tools, bibliometrics, scholarly communication, LibGuides
-
-- Jason Fetty
-  Title: Medical Librarian
-  Email: jason.fetty@ku.ac.ae
-  Phone: +971 2 312 4722
-  Location: Main E Building, 2nd Floor, Room E02057
-  Best for: medical and health sciences research, systematic reviews, PubMed, Embase, CINAHL, UpToDate, clinical databases, RefWorks for medical, USMLE resources
-
-- Rani Anand
-  Title: E-Resources Librarian
-  Email: rani.anand@ku.ac.ae
-  Phone: +971 2 312 3935
-  Location: Main E Building, 2nd Floor, Room E02058
-  Best for: database access problems, e-resources troubleshooting, vendor issues, discovery services, patents, e-books, bibliometrics, APA citations, information literacy, research data management
-
-ROUTING GUIDE:
-- Medical and health sciences research, clinical databases, systematic reviews: Jason Fetty
-- Research support, Open Access, Khazna, ORCID, SciVal, Scopus, AI tools, bibliometrics: Nikesh Narayanan
-- Database access problems, e-resources, patents, e-books, discovery services: Rani Anand
-- Website, systems, technology issues, digital infrastructure: Walter Brian Hall
-- General library services, circulation, study rooms, public services: Muna Al Blooshi
-- Acquisitions, cataloguing, metadata, technical services: Alia Al-Harrasi
-- Strategic or institutional matters: Dr. Abdulla Al Hefeiti
+TITLE: Khalifa University Library Staff Directory, Contacts and Research Services
+Last updated: May 2026
+
+This file lists all KU Library staff, their roles, contact details, and the specific
+services and topics they handle. Use this to find the right person to contact.
+
+For general enquiries: libse@ku.ac.ae
+Ask a Librarian (online): https://library.ku.ac.ae/AskUs
+
+=== LIBRARY LEADERSHIP ===
+
+DR. ABDULLA AL HEFEITI
+Title: Library Director / Assistant Provost, Libraries
+Email: abdulla.alhefeiti@ku.ac.ae
+Phone: +971 2 312 3331
+Location: SAN Habshan Building, Ground Floor, Room 5017C
+Best for: Strategic and institutional matters, library partnerships, library leadership,
+          executive enquiries, library policy, library governance
+
+=== LIBRARIANS ===
+
+WALTER BRIAN HALL
+Title: Digital & Technology Services Librarian / Systems Librarian
+Email: walter.hall@ku.ac.ae
+Open Access email: openaccess@ku.ac.ae
+Phone: +971 2 312 3163
+Mobile: 052-905-1491
+Location: SAN Habshan Building, Ground Floor, Room 5017BWS02
+ORCID: https://orcid.org/0000-0002-9234-581X
+Best for:
+  Open Access publishing, open access, OA, open access policy, open access mandate
+  Article Processing Charges, APC, APC funding, APC fee, APC waiver, APC support
+  Open access fee, publishing fee, journal publication fee
+  Gold open access, green open access, diamond open access, hybrid open access
+  Creative Commons licence, CC BY, CC BY-NC, CC BY-SA, CC BY-ND
+  How to publish open access, where to publish open access, open access journals
+  Open access mandate compliance, funder OA requirements, UKRI open access
+  Publisher agreements, transformative agreements, read and publish agreements
+  ORCID registration, ORCID profile, ORCID integration
+  Library website, library systems, library technology, digital infrastructure
+  STEAM education, coding workshops, digital literacy
+  Library IT issues, systems problems, technology help
+
+NIKESH NARAYANAN
+Title: Research & Access Services Librarian
+Email: nikesh.narayanan@ku.ac.ae
+Phone: +971 2 312 3980
+ORCID: https://orcid.org/0000-0002-2005-1177
+LinkedIn: https://www.linkedin.com/in/nikeshn/
+Schedule appointment: https://library.ku.ac.ae/prf.php?id=50c786b4-baa5-11f0-b9a8-0a92c88187d1
+Best for:
+  Research support, research services, research consultation, research advice
+  Research librarian, research help, help with research
+  Scholarly communication, academic publishing, publication support
+  Bibliometrics, bibliometric analysis, citation analysis, citation metrics
+  Research impact, research assessment, measuring research output
+  H-index, i10-index, citation count, Altmetrics
+  Journal ranking, journal metrics, impact factor, CiteScore, SJR, SNIP
+  Scimago journal rank, quartile ranking, Q1 Q2 Q3 Q4 journals
+  Journal Citation Reports, JCR, Web of Science journal metrics
+  Scopus author profile, Scopus researcher profile, author ID
+  SciVal, SciVal research analytics, research performance analysis
+  ResearcherID, Web of Science researcher profile
+  Khazna repository, KU institutional repository, depositing in Khazna
+  Research data management, data management plan, DMP, data sharing
+  FAIR data principles, research data deposit
+  LibGuides, research guides, subject guides, library guides
+  AI tools for research, generative AI in research, AI and academic writing
+  ChatGPT for research, AI writing tools, large language models for research
+  Where to publish, choosing a journal, journal selection, predatory journals
+  Publication advice, manuscript submission, peer review process
+  RefWorks citation manager, Zotero, Mendeley, EndNote, reference management
+  Interlibrary loan support, ILL research queries (for research strategy queries)
+  Research skills, information literacy training for researchers
+  Systematic review methodology, scoping review support (non-medical)
+
+JASON FETTY
+Title: Medical Librarian
+Email: jason.fetty@ku.ac.ae
+Phone: +971 2 312 4722
+Location: Main E Building, 2nd Floor, Room E02057
+Best for:
+  Medical research, health sciences research, clinical research support
+  Medical librarian, health librarian, clinical librarian
+  PubMed, PubMed searching, PubMed MeSH terms, PubMed filters
+  Embase, CINAHL, CINAHL Ultimate, nursing databases
+  UpToDate, ClinicalKey, ClinicalKey Student, DynaMed, AccessMedicine
+  Cochrane Library, Cochrane systematic reviews, Cochrane Database
+  Systematic reviews in medicine, systematic review methodology (medical)
+  Scoping reviews (medical), rapid reviews, literature reviews (clinical)
+  PICO framework, PICO search strategy, clinical question formulation
+  Medical databases, clinical databases, biomedical databases
+  Evidence-based medicine, EBM, evidence-based practice
+  Nursing research, pharmacy research, dentistry research
+  Health informatics, clinical decision support
+  USMLE resources, medical licensing exam resources
+  Medical subject headings, MeSH, controlled vocabulary (medical)
+  Anatomy, physiology, pharmacology, pathology literature searches
+  RefWorks for medical students, citation management for medicine
+  Grey literature in medicine, clinical guidelines, clinical protocols
+  Drug information databases, pharmaceutical databases
+  Public health databases, epidemiology research support
+
+RANI ANAND
+Title: E-Resources Librarian
+Email: rani.anand@ku.ac.ae
+Phone: +971 2 312 3935
+Location: Main E Building, 2nd Floor, Room E02058
+Best for:
+  Database access problems, cannot access database, database not working
+  E-resources, electronic resources, online resources, digital resources
+  Off-campus access, remote access, VPN, proxy, IDM proxy
+  Troubleshooting database access, access denied, authentication problems
+  Username and password issues for databases, Shibboleth login problems
+  LibKey Nomad, link resolver, full text access
+  E-books, ebook platforms, ProQuest Ebook Central, O'Reilly, Knovel
+  E-journals, journal subscriptions, journal access
+  Patent databases, patent searching, Derwent Innovation, SciFinder patents
+  Bibliometrics tools, Scopus, Web of Science (access issues)
+  Discovery service, PRIMO issues, PRIMO troubleshooting
+  APA citation style, APA referencing, APA 7th edition
+  IEEE citation style, Vancouver referencing, citation formatting
+  Information literacy, information literacy instruction, library instruction
+  Database training, database workshops, how to use databases
+  Research data management (e-resource tools)
+  Vendor relations, publisher issues, subscription issues
+  New database trials, database evaluation
+  Library catalogue issues, PRIMO search problems
+
+=== MANAGERS ===
+
+ALIA AL-HARRASI
+Title: Manager, Technical Services
+Email: alia.alharrasi@ku.ac.ae
+Phone: +971 2 312 3180
+Location: SAN Habshan Building, 1st Floor, Room 5105
+Best for:
+  Cataloguing, library cataloguing, catalogue records
+  Metadata, bibliographic metadata, MARC records
+  Acquisitions processing, book processing, new acquisitions
+  Technical services, library technical services
+  Book orders fulfilment, ordering new books, new titles
+
+MUNA AHMAD MOHAMMAD AL BLOOSHI
+Title: Manager, Public Services
+Email: muna.alblooshi@ku.ac.ae
+Phone: +971 2 312 4212
+Location: Main E Building, 1st Floor, Room E01039
+Best for:
+  General library services, public services, circulation desk
+  Borrowing, loan periods, renewals, fines, overdue items
+  Library account issues, library card, borrower record
+  Study spaces, study rooms, room booking, group study rooms
+  Printing and scanning services
+  Main Campus library services management
+  General library enquiries (Main Campus)
+
+=== LIBRARY INFORMATION SENIOR SPECIALISTS ===
+
+SUAAD AL JNEIBI
+Title: Library Information Senior Specialist
+Email: suaad.aljneibi@ku.ac.ae
+ILL Email: ill@ku.ac.ae
+Phone: +971 2 312 4278
+Location: SAN Habshan Building, Ground Floor, Room 5017AWS01
+Best for:
+  Interlibrary Loan, ILL, interlibrary loan request
+  Document delivery, article delivery, book chapter delivery
+  Borrowing from another library, obtaining articles not in KU
+  ILL form, submit ILL request, ILL status
+  Inter-library lending, inter-library borrowing
+
+KHAWLA ALHEMEIRI
+Title: Library Information Senior Specialist
+Email: khawla.alhemeiri@ku.ac.ae
+Phone: +971 2 312 3959
+Location: Main E Building, 1st Floor, Room E01035
+Best for:
+  General library assistance (Main Campus)
+  Circulation, borrowing, returning items (Main Campus)
+  Reference queries, reference desk (Main Campus)
+
+SHAMSA SAEED SALEM ALHOSANI
+Title: Library Information Senior Specialist
+Email: shamsa.alhosani@ku.ac.ae
+Phone: +971 2 312 3156
+Location: SAN Habshan Building, Ground Floor, Room 5013WS04
+Best for:
+  General library assistance (SAN / Habshan Campus)
+  Circulation, borrowing, returning items (SAN Campus)
+  Reference queries (SAN Campus)
+
+ZAINAB AL ALI
+Title: Library Information Senior Specialist
+Email: zainab.alali@ku.ac.ae
+Phone: +971 2 312 4321
+Location: SAN Habshan Building, Ground Floor, Room 5017AWS02
+Best for:
+  General library assistance (SAN / Habshan Campus)
+  Catalogue searches, locating materials
+  Reference and information services
+
+WILLIAM NATHANIEL HUTCHINSON III
+Title: Library Information Senior Specialist
+Email: william.hutchinsoniii@ku.ac.ae
+Phone: +971 2 312 3966
+Best for:
+  General library assistance
+  Reference and information services
+  Library user support
+
+=== WHO TO CONTACT FOR WHAT (QUICK REFERENCE) ===
+
+OPEN ACCESS, APC, PUBLISHING FEES:
+→ Walter Brian Hall | walter.hall@ku.ac.ae | openaccess@ku.ac.ae | +971 2 312 3163
+Topics: open access, OA publishing, article processing charges, APC, OA fees,
+Gold OA, Green OA, Creative Commons, open access mandate, publisher agreements,
+hybrid journals, OA waivers, where to publish open access, funder OA compliance
+
+RESEARCH SUPPORT, BIBLIOMETRICS, SCHOLARLY COMMUNICATION:
+→ Nikesh Narayanan | nikesh.narayanan@ku.ac.ae | +971 2 312 3980
+Topics: research consultation, research advice, bibliometrics, citation analysis,
+h-index, journal ranking, impact factor, SciVal, Scopus author profile, Khazna,
+research data management, LibGuides, AI tools for research, journal selection,
+publication advice, predatory journals, RefWorks, systematic reviews (non-medical)
+
+MEDICAL AND HEALTH SCIENCES RESEARCH:
+→ Jason Fetty | jason.fetty@ku.ac.ae | +971 2 312 4722
+Topics: PubMed, Embase, CINAHL, UpToDate, Cochrane, ClinicalKey, medical databases,
+systematic reviews (clinical), evidence-based medicine, PICO, clinical research,
+nursing research, pharmacy research, health sciences databases
+
+DATABASE ACCESS PROBLEMS AND E-RESOURCES:
+→ Rani Anand | rani.anand@ku.ac.ae | +971 2 312 3935
+Topics: database access issues, remote access, off-campus access, proxy problems,
+e-books, e-journals, LibKey, APA/IEEE citations, information literacy, database training
+
+INTERLIBRARY LOAN (ILL) — ARTICLES/BOOKS NOT IN KU LIBRARY:
+→ Suaad Al Jneibi | suaad.aljneibi@ku.ac.ae | ill@ku.ac.ae | +971 2 312 4278
+Topics: ILL requests, document delivery, borrowing from other libraries
+
+LIBRARY WEBSITE, SYSTEMS, TECHNOLOGY:
+→ Walter Brian Hall | walter.hall@ku.ac.ae | +971 2 312 3163
+Topics: website issues, library systems, technology problems, digital infrastructure
+
+CATALOGUING, ACQUISITIONS, TECHNICAL SERVICES:
+→ Alia Al-Harrasi | alia.alharrasi@ku.ac.ae | +971 2 312 3180
+
+GENERAL LIBRARY SERVICES AND CIRCULATION:
+→ Muna Al Blooshi | muna.alblooshi@ku.ac.ae | +971 2 312 4212 (Main Campus)
+→ Ask a Librarian: https://library.ku.ac.ae/AskUs
+→ General email: libse@ku.ac.ae