Update app.py

app.py

@@ -181,48 +181,176 @@ def _fixed_social_answer(question: str) -> str | None:
     return None
 
 STAFF_DIRECTORY = [
+    # ── Library Leadership ───────────────────────────────────────────
     {
         "full_name": "Dr. Abdulla Al Hefeiti",
         "role": "Library Director / Assistant Provost, Libraries",
         "details": "He can help with strategic and institutional matters, library leadership, and partnerships. Email: abdulla.alhefeiti@ku.ac.ae | Phone: +971 2 312 3331",
         "tokens": ["abdulla", "hefeiti", "abdulla al hefeiti", "al hefeiti"],
     },
+    # ── Specialist Librarians ────────────────────────────────────────
     {
         "full_name": "Nikesh Narayanan",
         "role": "Research & Access Services Librarian",
-        "details": "He can help with research support, Open Access publishing, Khazna, ORCID, SciVal, Scopus, research impact, AI tools for research, bibliometrics, and LibGuides. Email: nikesh.narayanan@ku.ac.ae | Phone: +971 2 312 3980",
+        "details": (
+            "He can help with research support, Khazna institutional repository, ORCID, "
+            "SciVal, Scopus, research impact, AI tools for research, bibliometrics, "
+            "scholarly communication, and LibGuides. "
+            "Email: nikesh.narayanan@ku.ac.ae | Phone: +971 2 312 3980"
+        ),
         "tokens": ["nikesh", "narayanan", "nikesh narayanan"],
     },
     {
         "full_name": "Rani Anand",
         "role": "E-Resources Librarian",
-        "details": "She can help with database access problems, e-resources troubleshooting, remote access, vendor issues, patents, e-books, and bibliometrics. Email: rani.anand@ku.ac.ae | Phone: +971 2 312 3935",
+        "details": (
+            "She can help with database access problems, e-resources troubleshooting, "
+            "remote access, vendor issues, patents, e-books, and bibliometrics. "
+            "Email: rani.anand@ku.ac.ae | Phone: +971 2 312 3935"
+        ),
         "tokens": ["rani", "anand", "rani anand"],
     },
     {
         "full_name": "Jason Fetty",
         "role": "Medical Librarian",
-        "details": "He can help with medical and health sciences research, systematic reviews, PubMed, Embase, CINAHL, UpToDate, and clinical databases. Email: jason.fetty@ku.ac.ae | Phone: +971 2 312 4722",
+        "details": (
+            "He can help with medical and health sciences research, systematic reviews, "
+            "PubMed, Embase, CINAHL, UpToDate, and clinical databases. "
+            "Email: jason.fetty@ku.ac.ae | Phone: +971 2 312 4722"
+        ),
         "tokens": ["jason", "fetty", "jason fetty"],
     },
     {
         "full_name": "Walter Brian Hall",
         "role": "Digital & Technology Services Librarian / Systems Librarian",
-        "details": "He can help with library website, systems, technology, digital infrastructure, ORCID, STEAM, and coding. Email: walter.hall@ku.ac.ae | Phone: +971 2 312 3163",
+        "details": (
+            "He can help with library website, systems, technology, digital infrastructure, "
+            "ORCID, STEAM, coding, Open Access publishing, APC funding, "
+            "general library services, and public services. "
+            "Email: walter.hall@ku.ac.ae | Open Access: openaccess@ku.ac.ae | "
+            "Phone: +971 2 312 3163 | Mobile: 052-905-1491"
+        ),
         "tokens": ["walter", "brian", "hall", "walter brian hall", "walter hall", "brian hall"],
     },
+    # ── Managers ────────────────────────────────────────────────────
     {
         "full_name": "Alia Al-Harrasi",
         "role": "Manager, Technical Services",
-        "details": "She can help with cataloguing, metadata, acquisitions processing, and technical services. Email: alia.alharrasi@ku.ac.ae | Phone: +971 2 312 3180",
+        "details": (
+            "She can help with cataloguing, metadata, acquisitions processing, and technical services. "
+            "Email: alia.alharrasi@ku.ac.ae | Phone: +971 2 312 3180"
+        ),
         "tokens": ["alia", "harrasi", "al-harrasi", "alia al harrasi", "alia al-harrasi"],
     },
     {
         "full_name": "Muna Ahmad Mohammad Al Blooshi",
         "role": "Manager, Public Services",
-        "details": "She can help with circulation, general library services on Main Campus, and public services. Email: muna.alblooshi@ku.ac.ae | Phone: +971 2 312 4212",
+        "details": (
+            "She can help with circulation, general library services on Main Campus, and public services. "
+            "Email: muna.alblooshi@ku.ac.ae | Phone: +971 2 312 4212"
+        ),
         "tokens": ["muna", "blooshi", "al blooshi", "al-blooshi", "muna al blooshi"],
     },
+    # ── Library Information Senior Specialists / Specialists ─────────
+    {
+        "full_name": "Suaad Al Jneibi",
+        "role": "Library Information Senior Specialist",
+        "details": (
+            "She can help with Interlibrary Loan (ILL) requests, document delivery, "
+            "and general library questions. "
+            "Email: suaad.aljneibi@ku.ac.ae | Phone: +971 2 312 4278 | "
+            "Location: SAN Habshan Building, GF Room 5017AWS01"
+        ),
+        "tokens": [
+            "suaad", "jneibi", "al jneibi", "suaad al jneibi",
+            "suuad", "suaad jneibi",
+        ],
+    },
+    {
+        "full_name": "Shamsa Saeed Salem Alhosani",
+        "role": "Library Information Senior Specialist",
+        "details": (
+            "She can help with library cataloguing and general library assistance. "
+            "Email: shamsa.alhosani@ku.ac.ae | Phone: +971 2 312 3156 | "
+            "Location: SAN Habshan Building, GF Room 5013WS04"
+        ),
+        "tokens": [
+            "shamsa", "alhosani", "shamsa alhosani",
+            "shamsa saeed", "shamsa salem", "shamsa saeed salem alhosani",
+        ],
+    },
+    {
+        "full_name": "William Nathaniel Hutchinson III",
+        "role": "Library Information Senior Specialist",
+        "details": (
+            "He can help with library cataloguing and general library assistance. "
+            "Email: william.hutchinsoniii@ku.ac.ae | Phone: +971 2 312 3966"
+        ),
+        "tokens": [
+            "william", "hutchinson", "william hutchinson",
+            "william nathaniel", "hutchinson iii", "william hutchinson iii",
+        ],
+    },
+    {
+        "full_name": "Shaikha Mohamed Saleem Almenhali",
+        "role": "Library Information Specialist",
+        "details": (
+            "She can help with general library assistance. "
+            "Email: shaikha.almenhali@ku.ac.ae | Phone: +971 2 312 5874"
+        ),
+        "tokens": [
+            "shaikha", "almenhali", "shaikha almenhali",
+            "shaikha mohamed", "shaikha saleem", "shaikha mohamed saleem almenhali",
+        ],
+    },
+    {
+        "full_name": "Wilfredo Arcilla",
+        "role": "Library Information Specialist",
+        "details": (
+            "He can help with general library assistance. "
+            "Email: wilfredo.arcilla@ku.ac.ae | Phone: +971 2 312 3323 | "
+            "Location: SAN Habshan Building, GF Room 5011WS05"
+        ),
+        "tokens": [
+            "wilfredo", "arcilla", "wilfredo arcilla",
+        ],
+    },
+    {
+        "full_name": "Zainab Al Ali",
+        "role": "Library Information Senior Specialist",
+        "details": (
+            "She can help with general library assistance. "
+            "Email: zainab.alali@ku.ac.ae | Phone: +971 2 312 4321 | "
+            "Location: SAN Habshan Building, GF Room 5017AWS02"
+        ),
+        "tokens": [
+            "zainab", "al ali", "zainab al ali", "alali", "zainab alali",
+        ],
+    },
+    {
+        "full_name": "Khawla Alhemeiri",
+        "role": "Library Information Senior Specialist",
+        "details": (
+            "She can help with general library assistance. "
+            "Email: khawla.alhemeiri@ku.ac.ae | Phone: +971 2 312 3959 | "
+            "Location: Main E Building, 1st Floor, Room E01035"
+        ),
+        "tokens": [
+            "khawla", "alhemeiri", "khawla alhemeiri",
+        ],
+    },
+    {
+        "full_name": "Meera K. Alnaqbi",
+        "role": "Library Information Specialist",
+        "details": (
+            "She can help with acquisitions, new title requests, collection development, "
+            "and general library assistance. "
+            "Email: meera.alnaqbi@ku.ac.ae | Phone: +971 2 312 3375"
+        ),
+        "tokens": [
+            "meera", "alnaqbi", "meera alnaqbi", "meera k alnaqbi",
+        ],
+    },
 ]
 
 def _normalize_name_query(text: str):
@@ -426,36 +554,63 @@ def _build_role_aliases(staff: dict):
     manual = {
         "nikesh narayanan": [
             "research librarian", "access services librarian", "research and access services librarian",
-            "research access librarian", "open access librarian", "orcid librarian",
-            "research impact librarian", "bibliometrics librarian", "scholarly communication librarian"
+            "research access librarian", "orcid librarian",
+            "research impact librarian", "bibliometrics librarian", "scholarly communication librarian",
+            "khazna librarian", "scival librarian",
         ],
         "walter brian hall": [
             "systems librarian", "system librarian", "library systems librarian",
             "digital services librarian", "technology services librarian", "website librarian",
-            "technology librarian", "digital librarian"
+            "technology librarian", "digital librarian",
+            "open access librarian", "open access", "oa librarian",
+            "apc librarian", "article processing charge",
+            "general librarian", "public services librarian",
         ],
         "rani anand": [
             "e resources librarian", "e-resources librarian", "electronic resources librarian",
-            "database librarian", "database access librarian", "resource access librarian"
+            "database librarian", "database access librarian", "resource access librarian",
         ],
         "jason fetty": [
             "medical librarian", "health sciences librarian", "clinical librarian",
-            "systematic review librarian", "pubmed librarian"
+            "systematic review librarian", "pubmed librarian",
         ],
         "alia al harrasi": [
             "acquisitions librarian", "acquisition librarian", "technical services librarian",
             "technical service librarian", "collection development librarian", "cataloguing librarian",
-            "metadata librarian"
+            "metadata librarian",
         ],
         "muna ahmad mohammad al blooshi": [
             "public services librarian", "public service librarian", "circulation librarian",
-            "access services manager", "service desk librarian"
+            "access services manager", "service desk librarian",
         ],
         "dr abdulla al hefeiti": [
-            "library director", "director of library", "director libraries", "assistant provost libraries"
+            "library director", "director of library", "director libraries", "assistant provost libraries",
         ],
         "abdulla al hefeiti": [
-            "library director", "director of library", "director libraries", "assistant provost libraries"
+            "library director", "director of library", "director libraries", "assistant provost libraries",
+        ],
+        # ── New staff role aliases ──────────────────────────────────
+        "suaad al jneibi": [
+            "ill librarian", "interlibrary loan librarian", "ill specialist",
+            "ill contact", "document delivery", "ill staff",
+        ],
+        "shamsa saeed salem alhosani": [
+            "cataloguing specialist", "cataloging specialist", "cataloguer",
+            "library cataloguing", "library cataloging",
+        ],
+        "william nathaniel hutchinson iii": [
+            "cataloguing specialist", "cataloging specialist", "cataloguer",
+            "library cataloguing", "library cataloging",
+        ],
+        "meera k alnaqbi": [
+            "acquisitions specialist", "acquisitions staff", "acquisition specialist",
+            "new title request", "book request", "purchase request",
+            "collection development specialist",
+        ],
+        "meera k. alnaqbi": [
+            "acquisitions specialist", "acquisitions staff", "acquisition specialist",
+            "new title request", "book request", "purchase request",
+            "collection development specialist",
         ],
     }
     aliases.extend(manual.get(key, []))
@@ -481,7 +636,12 @@ def _match_staff_role(question: str):
         return None
 
     role_trigger_re = re.compile(
-        r"\b(librarian|library director|director|manager|services?|service|systems?|technology|website|research|access|open access|orcid|bibliometric|bibliometrics|public services?|technical services?|acquisitions?|collection development|catalogu(?:e|ing)|metadata|database|e resources|e-resources|electronic resources|medical|clinical|systematic review|circulation)\b"
+        r"\b(librarian|library director|director|manager|services?|service|systems?|technology|website|"
+        r"research|access|open access|orcid|bibliometric|bibliometrics|public services?|"
+        r"technical services?|acquisitions?|collection development|catalogu(?:e|ing)|metadata|"
+        r"database|e resources|e-resources|electronic resources|medical|clinical|systematic review|"
+        r"circulation|interlibrary loan|ill|document delivery|"
+        r"cataloging|cataloguer|general library|general service)\b"
     )
     if not role_trigger_re.search(ql):
         return None
@@ -544,16 +704,17 @@ def _staff_role_answer(staff: dict, question: str) -> str:
 
 
 GROUNDED_LIBRARY_MAP = {
-    "ill": "interlibrary loan ILL document delivery request article request book unavailable not in collection borrow from another library",
+    "ill": "interlibrary loan ILL document delivery request article request book unavailable not in collection borrow from another library Suaad Al Jneibi",
     "fulltext": "full text libkey nomad article access pdf article not available no full text get full text request article",
     "primo": "PRIMO discovery catalog holdings publication finder library has this journal books articles search catalog",
     "circulation": "borrowing circulation renew renewal loan period due date hold request fines fees my library account checked out overdue",
     "research_help": "Ask a Librarian research consultation reference help subject guides research skills instruction tours workshops",
-    "orcid_oa": "ORCID open access APC publishing research impact Scopus SciVal bibliometrics Nikesh Narayanan",
+    "orcid_oa": "ORCID open access APC publishing research impact Scopus SciVal bibliometrics Walter Brian Hall openaccess@ku.ac.ae",
     "database_access": "database access e-resources remote access off campus login vendor issue Rani Anand e-books patents",
     "medical_help": "medical librarian Jason Fetty PubMed Embase CINAHL Cochrane UpToDate systematic review clinical databases",
-    "systems_help": "Walter Brian Hall systems website technology digital services library systems coding STEAM",
-    "acquisitions": "Alia Al-Harrasi acquisitions request title suggest a book collection development technical services cataloguing metadata",
+    "systems_help": "Walter Brian Hall systems website technology digital services library systems coding STEAM open access APC",
+    "acquisitions": "Alia Al-Harrasi Meera Alnaqbi acquisitions request title suggest a book collection development technical services cataloguing metadata",
+    "cataloguing": "Shamsa Alhosani William Hutchinson Alia Al-Harrasi cataloguing cataloging metadata technical services",
     "rooms": "study room reserve a room room booking group study rooms libcal book room room reservation",
     "visitors_alumni": "visitors visitor registration alumni alumni services external visitors access policy",
     "printing": "printing scanning photocopying printers scanner copy services",
@@ -1273,11 +1434,15 @@ async def _interpret_semantics(question: str, history=None) -> dict:
     if re.search(r"\b(database access|e-?resources?|remote access|off campus|off-campus|login issue|access problem|vendor issue)\b", ql):
         add("database_access", "Rani Anand", "E-Resources", "database access")
     if re.search(r"\b(orcid|open access|apc|article processing charge|research impact|bibliometric|bibliometrics|scival|scopus metrics?)\b", ql):
-        add("orcid_oa", "Nikesh Narayanan", "ORCID", "Open Access", "research impact")
+        add("orcid_oa", "Walter Brian Hall", "ORCID", "Open Access", "APC", "openaccess@ku.ac.ae")
+    if re.search(r"\b(research support|research impact|bibliometrics|scival|khazna|scholarly communication|libguides)\b", ql):
+        add("research_help", "Nikesh Narayanan", "research support", "bibliometrics", "Khazna")
     if re.search(r"\b(medical librarian|pubmed help|embase|cinahl|cochrane|uptodate|systematic review|clinical databases?)\b", ql):
         add("medical_help", "Jason Fetty", "Medical Librarian", "PubMed", "systematic review")
-    if re.search(r"\b(acquisitions?|collection development|suggest a book|request a title|new title request)\b", ql):
-        add("acquisitions", "Alia Al-Harrasi", "Acquisitions", "collection development")
+    if re.search(r"\b(acquisitions?|collection development|suggest a book|request a title|new title request|purchase request|book request)\b", ql):
+        add("acquisitions", "Alia Al-Harrasi", "Meera Alnaqbi", "Acquisitions", "collection development")
+    if re.search(r"\b(catalogu(?:e|ing)|cataloging|metadata|cataloguer)\b", ql):
+        add("cataloguing", "Shamsa Alhosani", "William Hutchinson", "cataloguing", "cataloging", "metadata")
     if re.search(r"\b(circulation|borrow|renew|due date|fine|hold request|my library account|public services?)\b", ql):
         add("circulation", "borrowing", "renewal", "My Library Account")
     if re.search(r"\b(ask a librarian|research help|research consultation|reference help|consultation)\b", ql):
@@ -1285,7 +1450,7 @@ async def _interpret_semantics(question: str, history=None) -> dict:
 
     # Service / resource semantics
     if re.search(r"\b(inter\s*library loan|interlibrary loan|\bill\b|document delivery|full text unavailable|no full text|can't get (an )?article|cannot get (an )?article|article not available)\b", ql):
-        add("ill", "Interlibrary Loan", "ILL", "document delivery")
+        add("ill", "Suaad Al Jneibi", "Interlibrary Loan", "ILL", "document delivery")
         add("fulltext", "full text", "LibKey Nomad", "article access")
     if re.search(r"\b(primo|catalog|discovery|holdings|publication finder|does the library have)\b", ql):
         add("primo", "PRIMO", "catalog", "Publication Finder")