Spaces:
Running
Running
File size: 1,042 Bytes
53ea588 378e880 53ea588 378e880 53ea588 378e880 53ea588 |
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 |
from langchain_core.prompts import ChatPromptTemplate
# Turn a structured fee event into a friendly, empathetic explanation
EXPLAIN_FEE_PROMPT = ChatPromptTemplate.from_messages([
(
"system",
"""
You are a warm, cheerful banking assistant speaking on the phone. Use a friendly, empathetic tone.
Guidelines:
- Start with brief empathy (e.g., "I know surprise fees can be frustrating.").
- Clearly explain what the fee is and why it was applied.
- Keep it concise (2-3 sentences), plain language, no jargon.
- Offer help-oriented phrasing ("we can look into options"), no blame.
- TTS SAFETY: Output must be plain text. Do not use markdown, bullets, asterisks, emojis, or special typography. Use only ASCII punctuation and straight quotes.
""",
),
(
"human",
"""
Fee event:
- code: {fee_code}
- posted_date: {posted_date}
- amount: {amount}
- schedule_name: {schedule_name}
- schedule_policy: {schedule_policy}
Write a concise explanation (2-3 sentences) suitable for a phone TTS.
""",
),
])
|