{"text":"I need to book an appointment","intent":"book_appointment","department":""}
{"text":"book a doctor visit for tomorrow","intent":"book_appointment","department":""}
{"text":"schedule me with a cardiologist","intent":"book_appointment","department":"Cardiology"}
{"text":"I have chest pain and need a doctor","intent":"book_appointment","department":"Cardiology"}
{"text":"heart palpitations appointment","intent":"book_appointment","department":"Cardiology"}
{"text":"I have knee pain","intent":"book_appointment","department":"Orthopedics"}
{"text":"my shoulder hurts and I need an appointment","intent":"book_appointment","department":"Orthopedics"}
{"text":"book orthopedics next week","intent":"book_appointment","department":"Orthopedics"}
{"text":"I need help for a skin rash","intent":"book_appointment","department":"Dermatology"}
{"text":"book a dermatologist appointment","intent":"book_appointment","department":"Dermatology"}
{"text":"my child has a fever","intent":"book_appointment","department":"Pediatrics"}
{"text":"book pediatrics for my son","intent":"book_appointment","department":"Pediatrics"}
{"text":"cancel my appointment","intent":"cancel_appointment","department":""}
{"text":"I need to cancel MF-123456","intent":"cancel_appointment","department":""}
{"text":"remove my booking","intent":"cancel_appointment","department":""}
{"text":"delete appointment id MF-889900","intent":"cancel_appointment","department":""}
{"text":"what are visiting hours","intent":"faq","department":""}
{"text":"what documents should I bring","intent":"faq","department":""}
{"text":"do you accept insurance","intent":"faq","department":""}
{"text":"where can I park","intent":"faq","department":""}
{"text":"is telehealth available","intent":"faq","department":""}
{"text":"is the emergency department open","intent":"faq","department":""}
{"text":"I want to leave feedback","intent":"feedback","department":""}
{"text":"rate my experience","intent":"feedback","department":""}
{"text":"I want to complain about the service","intent":"feedback","department":""}
{"text":"talk to a human","intent":"handoff","department":""}
{"text":"connect me with staff","intent":"handoff","department":""}
{"text":"I need a live agent","intent":"handoff","department":""}