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README.md

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+# Open Ticket AI
+
+**Open Ticket AI (OTAI)** builds on-premise AI models for automatic ticket tagging in helpdesk and IT support systems.
+
+Our focus is **privacy-first, cost-efficient, and production-ready AI** that runs on standard hardware without external APIs or cloud dependencies.
+
+---
+
+## What we build
+
+### 🏷️ Ticket Tagging AI
+AI models that automatically assign structured tags to incoming tickets:
+
+- Incident type
+- Category / topic
+- Priority & urgency
+- Root cause hints
+- Affected systems and assets
+
+Designed for **consistent, human-level tagging quality** across teams.
+
+---
+
+## Product Line
+
+### **OTAI Tags – Lite Free**
+- Free and open
+- CPU-optimized
+- ~100 tags
+- Ideal for evaluation and small to medium ticket volumes
+
+### **OTAI Tags – Lite Pro**
+- Higher accuracy
+- Production-ready
+- On-premise licensing
+- Optional maintenance & updates
+
+### **OTAI Tags – Full** *(coming soon)*
+- Larger tag sets
+- Advanced workflows
+- Enterprise integrations
+
+---
+
+## Key Principles
+
+- **On-premise first** (no data leaves your infrastructure)
+- **No API lock-in**
+- **Runs on standard CPUs**
+- **Designed for real helpdesk workflows**
+- **Works with existing ticket systems**
+
+---
+
+## Integrations
+
+Open Ticket AI is designed to integrate with common helpdesk systems, including:
+
+- Zammad
+- OTOBO
+- Znuny / OTRS forks
+- Custom ITSM systems via API or webhooks
+
+---
+
+## Links
+
+- Website: https://softoft.de  
+- Hugging Face Models: https://huggingface.co/open-ticket-ai  
+- Company: Softoft (Tobias Bück)
+
+---
+
+If you are looking for **on-prem AI for ticket tagging**, you are in the right place.
+