---
title: Model Ticket Ti Patrickott
emoji: 😻
colorFrom: green
colorTo: yellow
sdk: gradio
sdk_version: 6.6.0
app_file: app.py
pinned: false
short_description: Bonus du TP1 fine tuning pour un classifieur de ticket TI
---

# BARThez Fine-Tuned for IT Support Ticket Classification

## Description
This model is a fine-tuned version of BARThez for multi-class classification of IT support tickets.

## Base Model
BARThez (French BART model)

## Task
Text classification

## Labels (Priorité)
- Élevée
- Moyenne
- Basse

## Labels (Type de problème)
- Logiciel
- Matériel
- Réseau
- Compte/Mot de passe
- Autre

## Dataset
Internal IT support tickets dataset (French)

## Metrics
- Accuracy: 0.89
- F1-score: 0.87

## Example

```python
from transformers import pipeline

classifier = pipeline(
    "text-classification",
    model="patrickott1/model-ticket-ti"
)

classifier("Mon VPN ne fonctionne plus")


Check out the configuration reference at https://huggingface.co/docs/hub/spaces-config-reference