SEVERITY_MAP = {
    "bomb_blast": 10,
    "safety_concern": 9,
    "security_issue": 8,
    "power_outage": 8,
    "app_crash": 7,
    "food_shortage": 6,
    "no_water": 6,
    "long_wait_time": 5,
    "navigation_problem": 5,
    "overcrowding": 5,
    "lighting_problem": 4,
    "registration_queue": 4,
    "volunteer_unavailable": 3,
    "cold_food": 3,
    "bad_food": 2
}