name: supportops-arena
version: 1.0.0
description: >
  Enterprise IT incident triage RL environment. An AI agent acts as a 
  Level-1/2 IT support operator, triaging incidents under partial 
  observability with risk-weighted actions and an adaptive adversary.
author: SupportOps Arena Team
license: Apache-2.0
tags:
  - openenv
  - rl-environment
  - enterprise
  - it-support
  - partial-observability
  - multi-task
tasks:
  - id: easy
    name: Wi-Fi Connectivity Failure
    description: Triage a single Wi-Fi failure ticket. 6 possible root causes.
    max_steps: 10
    score_range: [0.0, 1.0]
    grader: programmatic
    difficulty: easy
  - id: medium
    name: VPN Access Failure
    description: Multi-cause VPN failure with one misleading log entry.
    max_steps: 16
    score_range: [0.0, 1.0]
    grader: programmatic+llm
    difficulty: medium
  - id: hard
    name: Cross-System Access Failure
    description: Two tickets share a hidden SSO infrastructure root cause.
    max_steps: 24
    score_range: [0.0, 1.0]
    grader: programmatic+llm+adversarial
    difficulty: hard
observation_type: structured_json
action_type: discrete_enum
action_count: 15
reward_type: dense_shaped
reward_range: [-0.40, 1.00]
grader: programmatic+llm+adversarial
deployment:
  type: huggingface_spaces
  space_sdk: docker
  port: 7860
docker: true
baseline_agent: included
api_server:
  type: fastapi
  base_url: /
  endpoints:
    reset: POST /reset
    step: POST /step
    state: GET /state
    health: GET /health