Update app.py

app.py

@@ -46,12 +46,11 @@ def priority_classification_agent(state: State) -> Command[Literal["escalation_c
     prompt = (
         f"You are a support assistant. Based on the severity, classify the issues "
         f"into one of the following categories:\n"
-        f"1. Urgent: Issues causing significant business impact (e.g., payment gateway failure).\n"
+        f"1. Urgent: Issues causing significant business impact (e.g., payment gateway failure, server down or issues that can not wait as per company's well being).\n"
         f"2. Critical: Issues needing immediate attention but with manageable impact.\n"
         f"3. Normal: Issues that can wait for routine handling.\n\n"
         f"Issue: {state['issue_description']}"
     )
-
     #)
     priority = llm.invoke(prompt).strip().lower()
 
@@ -83,6 +82,9 @@ def generate_response_agent(state: State) -> Dict[str, str]:
     return {"response": response, "escalation": escalation}
 
 # Escalation classification agent
+
+
+
 def escalation_classification_agent(state: State) -> Command[Literal["generate_response_agent"]]:
     """Classify whether escalation is needed based on priority."""
     escalation_needed = state["priority"].lower() in ["urgent", "critical"]