results/classification_report.json

{
  "account_access": {
    "precision": 0.9844789356984479,
    "recall": 0.9888641425389755,
    "f1-score": 0.9866666666666667,
    "support": 898.0
  },
  "billing_issue": {
    "precision": 0.98565965583174,
    "recall": 0.9903938520653218,
    "f1-score": 0.9880210828941064,
    "support": 1041.0
  },
  "cancellation_request": {
    "precision": 1.0,
    "recall": 0.9166666666666666,
    "f1-score": 0.9565217391304348,
    "support": 300.0
  },
  "general_feedback": {
    "precision": 0.986159169550173,
    "recall": 0.9628378378378378,
    "f1-score": 0.9743589743589743,
    "support": 296.0
  },
  "product_inquiry": {
    "precision": 0.984822934232715,
    "recall": 0.9749582637729549,
    "f1-score": 0.9798657718120806,
    "support": 599.0
  },
  "technical_support": {
    "precision": 0.9654800431499461,
    "recall": 0.9966592427616926,
    "f1-score": 0.9808219178082191,
    "support": 898.0
  },
  "accuracy": 0.9816468253968254,
  "macro avg": {
    "precision": 0.9844334564105037,
    "recall": 0.9717300009405748,
    "f1-score": 0.9777093587784137,
    "support": 4032.0
  },
  "weighted avg": {
    "precision": 0.9818816757239451,
    "recall": 0.9816468253968254,
    "f1-score": 0.9815578054603261,
    "support": 4032.0
  }
}