---
title: PropertyPilot v3
emoji: 🏢
colorFrom: purple
colorTo: green
sdk: gradio
sdk_version: "5.0.0"
app_file: app.py
pinned: false
license: mit
secrets:
  - HF_TOKEN
  - SLACK_WEBHOOK_URL
---

# PropertyPilot v3 — AI Maintenance Assistant

**Design:** Dark timeline / glass-card UI
**Backend:** Real FAISS + BGE embeddings + Qwen2.5 generation
**New:** Fiverr contractor search link

## Pipeline

`tenant message → FAISS retrieval + fine-tuned classifier (13,725 tickets) → triage + contractor rank → Qwen2.5 work order + tone-matched reply → Fiverr link`

## Features

- **Quick Starters** — 10 cached categories, instant results
- **Autocomplete** — suggestions while typing
- **Triage** — category, priority, SLA, tenant tone, backed by a fine-tuned DistilBERT classifier (test macro-F1: 0.975 category / 0.766 urgency), with retrieval's nearest-neighbor pick shown as an independent cross-check
- **Similar Tickets** — top-3 FAISS matches with resolution data
- **Contractor Ranking** — best contractor from historical data
- **Work Order** — AI-generated contractor work order (QLoRA fine-tuned Qwen2.5-1.5B), priority/SLA line always matches the Triage card exactly
- **Tenant Reply** — tone-matched reply draft
- **Fiverr Link** — find real contractors on Fiverr for the detected category
- **Slack Dispatch** — send ticket to ops channel (requires `SLACK_WEBHOOK_URL` secret)
- **NYC-311 Live Feed** — real NYC building complaints, run through the same pipeline

## Secrets Required

| Secret | Description |
|--------|-------------|
| `HF_TOKEN` | HuggingFace token with read access to `propertypilot/property-pilot-tickets` |
| `SLACK_WEBHOOK_URL` | (Optional) Slack incoming webhook for ops dispatch |