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app/intents.py

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+# app/intents.py
+"""
+🎯 Penny's Intent Classification System
+Rule-based intent classifier designed for civic engagement queries.
+
+CURRENT: Simple keyword matching (fast, predictable, debuggable)
+FUTURE: Will upgrade to ML/embedding-based classification (Gemma/LayoutLM)
+
+This approach allows Penny to understand resident needs and route them
+to the right civic systems — weather, resources, events, translation, etc.
+"""
+
+import logging
+from typing import Dict, List, Optional
+from dataclasses import dataclass, field
+from enum import Enum
+
+# --- LOGGING SETUP (Azure-friendly) ---
+logger = logging.getLogger(__name__)
+
+
+# --- INTENT CATEGORIES (Enumerated for type safety) ---
+class IntentType(str, Enum):
+    """
+    Penny's supported intent categories.
+    Each maps to a specific civic assistance pathway.
+    """
+    WEATHER = "weather"
+    GREETING = "greeting"
+    LOCAL_RESOURCES = "local_resources"
+    EVENTS = "events"
+    TRANSLATION = "translation"
+    SENTIMENT_ANALYSIS = "sentiment_analysis"
+    BIAS_DETECTION = "bias_detection"
+    DOCUMENT_PROCESSING = "document_processing"
+    HELP = "help"
+    EMERGENCY = "emergency"  # Critical safety routing
+    UNKNOWN = "unknown"
+
+
+@dataclass
+class IntentMatch:
+    """
+    Structured intent classification result.
+    Includes confidence score and matched keywords for debugging.
+    """
+    intent: IntentType
+    confidence: float  # 0.0 - 1.0
+    matched_keywords: List[str]
+    is_compound: bool = False  # True if query spans multiple intents
+    secondary_intents: List[IntentType] = field(default_factory=list)
+    
+    def to_dict(self) -> Dict:
+        """Convert to dictionary for logging and API responses."""
+        return {
+            "intent": self.intent.value,
+            "confidence": self.confidence,
+            "matched_keywords": self.matched_keywords,
+            "is_compound": self.is_compound,
+            "secondary_intents": [intent.value for intent in self.secondary_intents]
+        }
+
+
+# --- INTENT KEYWORD PATTERNS (Organized by priority) ---
+class IntentPatterns:
+    """
+    Penny's keyword patterns for intent matching.
+    Organized by priority — critical intents checked first.
+    """
+    
+    # 🚨 PRIORITY 1: EMERGENCY & SAFETY (Always check first)
+    EMERGENCY = [
+        "911", "emergency", "urgent", "crisis", "danger", "help me",
+        "suicide", "overdose", "assault", "abuse", "threatening",
+        "hurt myself", "hurt someone", "life threatening"
+    ]
+    
+    # 🌍 PRIORITY 2: TRANSLATION (High civic value)
+    TRANSLATION = [
+        "translate", "in spanish", "in french", "in portuguese", 
+        "in german", "in chinese", "in arabic", "in vietnamese",
+        "in russian", "in korean", "in japanese", "in tagalog",
+        "convert to", "say this in", "how do i say", "what is", "in hindi"
+    ]
+    
+    # 📄 PRIORITY 3: DOCUMENT PROCESSING (Forms, PDFs)
+    DOCUMENT_PROCESSING = [
+        "process this document", "extract data", "analyze pdf",
+        "upload form", "read this file", "scan this", "form help",
+        "fill out", "document", "pdf", "application", "permit"
+    ]
+    
+    # 🔍 PRIORITY 4: ANALYSIS TOOLS
+    SENTIMENT_ANALYSIS = [
+        "how does this sound", "is this positive", "is this negative",
+        "analyze", "sentiment", "feel about", "mood", "tone"
+    ]
+    
+    BIAS_DETECTION = [
+        "is this biased", "check bias", "check fairness", "is this neutral",
+        "biased", "objective", "subjective", "fair", "discriminatory"
+    ]
+    
+    # 🌤️ PRIORITY 5: WEATHER + EVENTS (Compound intent handling)
+    WEATHER = [
+        "weather", "rain", "snow", "sunny", "forecast", "temperature",
+        "hot", "cold", "storm", "wind", "outside", "climate",
+        "degrees", "celsius", "fahrenheit"
+    ]
+    
+    # Specific date/time keywords that suggest event context
+    DATE_TIME = [
+        "today", "tomorrow", "this weekend", "next week",
+        "sunday", "monday", "tuesday", "wednesday", "thursday", "friday", "saturday",
+        "tonight", "this morning", "this afternoon", "this evening"
+    ]
+    
+    EVENTS = [
+        "event", "things to do", "what's happening", "activities",
+        "festival", "concert", "activity", "community event",
+        "show", "performance", "gathering", "meetup", "celebration"
+    ]
+    
+    # 🏛️ PRIORITY 6: LOCAL RESOURCES (Core civic mission)
+    LOCAL_RESOURCES = [
+        "resource", "shelter", "library", "help center",
+        "food bank", "warming center", "cooling center", "csb",
+        "mental health", "housing", "community service",
+        "trash", "recycling", "transit", "bus", "schedule",
+        "clinic", "hospital", "pharmacy", "assistance",
+        "utility", "water", "electric", "gas", "bill"
+    ]
+    
+    # 💬 PRIORITY 7: CONVERSATIONAL
+    GREETING = [
+        "hi", "hello", "hey", "what's up", "good morning",
+        "good afternoon", "good evening", "howdy", "yo",
+        "greetings", "sup", "hiya"
+    ]
+    
+    HELP = [
+        "help", "how do i", "can you help", "i need help",
+        "what can you do", "how does this work", "instructions",
+        "guide", "tutorial", "show me how"
+    ]
+
+
+def classify_intent(message: str) -> str:
+    """
+    🎯 Main classification function (backward-compatible).
+    Returns intent as string for existing API compatibility.
+    
+    Args:
+        message: User's query text
+        
+    Returns:
+        Intent string (e.g., "weather", "events", "translation")
+    """
+    try:
+        result = classify_intent_detailed(message)
+        return result.intent.value
+    except Exception as e:
+        logger.error(f"Intent classification failed: {e}", exc_info=True)
+        return IntentType.UNKNOWN.value
+
+
+def classify_intent_detailed(message: str) -> IntentMatch:
+    """
+    🧠 Enhanced classification with confidence scores and metadata.
+    
+    This function:
+    1. Checks for emergency keywords FIRST (safety routing)
+    2. Detects compound intents (e.g., "weather + events")
+    3. Returns structured result with confidence + matched keywords
+    
+    Args:
+        message: User's query text
+        
+    Returns:
+        IntentMatch object with full classification details
+    """
+    
+    if not message or not message.strip():
+        logger.warning("Empty message received for intent classification")
+        return IntentMatch(
+            intent=IntentType.UNKNOWN,
+            confidence=0.0,
+            matched_keywords=[]
+        )
+    
+    try:
+        text = message.lower().strip()
+        logger.debug(f"Classifying intent for: '{text[:50]}...'")
+        
+        # --- PRIORITY 1: EMERGENCY (Critical safety routing) ---
+        emergency_matches = _find_keyword_matches(text, IntentPatterns.EMERGENCY)
+        if emergency_matches:
+            logger.warning(f"🚨 EMERGENCY intent detected: {emergency_matches}")
+            return IntentMatch(
+                intent=IntentType.EMERGENCY,
+                confidence=1.0,  # Always high confidence for safety
+                matched_keywords=emergency_matches
+            )
+        
+        # --- PRIORITY 2: TRANSLATION ---
+        translation_matches = _find_keyword_matches(text, IntentPatterns.TRANSLATION)
+        if translation_matches:
+            return IntentMatch(
+                intent=IntentType.TRANSLATION,
+                confidence=0.9,
+                matched_keywords=translation_matches
+            )
+        
+        # --- PRIORITY 3: DOCUMENT PROCESSING ---
+        doc_matches = _find_keyword_matches(text, IntentPatterns.DOCUMENT_PROCESSING)
+        if doc_matches:
+            return IntentMatch(
+                intent=IntentType.DOCUMENT_PROCESSING,
+                confidence=0.9,
+                matched_keywords=doc_matches
+            )
+        
+        # --- PRIORITY 4: ANALYSIS TOOLS ---
+        sentiment_matches = _find_keyword_matches(text, IntentPatterns.SENTIMENT_ANALYSIS)
+        if sentiment_matches:
+            return IntentMatch(
+                intent=IntentType.SENTIMENT_ANALYSIS,
+                confidence=0.85,
+                matched_keywords=sentiment_matches
+            )
+        
+        bias_matches = _find_keyword_matches(text, IntentPatterns.BIAS_DETECTION)
+        if bias_matches:
+            return IntentMatch(
+                intent=IntentType.BIAS_DETECTION,
+                confidence=0.85,
+                matched_keywords=bias_matches
+            )
+        
+        # --- PRIORITY 5: LOCAL RESOURCES (Check before events to avoid false matches) ---
+        resource_matches = _find_keyword_matches(text, IntentPatterns.LOCAL_RESOURCES)
+        
+        # --- PRIORITY 6: COMPOUND INTENT HANDLING (Weather + Events) ---
+        weather_matches = _find_keyword_matches(text, IntentPatterns.WEATHER)
+        event_matches = _find_keyword_matches(text, IntentPatterns.EVENTS)
+        date_matches = _find_keyword_matches(text, IntentPatterns.DATE_TIME)
+        
+        # If both resource and event keywords match, prioritize resources (more specific)
+        if resource_matches and event_matches:
+            # Check if resource keywords are more specific (e.g., "library" vs generic "show")
+            specific_resource_keywords = ["library", "libraries", "food bank", "shelter", "clinic", "hospital", "pharmacy", "trash", "recycling", "transit", "bus"]
+            has_specific_resource = any(kw in text for kw in specific_resource_keywords)
+            
+            if has_specific_resource:
+                return IntentMatch(
+                    intent=IntentType.LOCAL_RESOURCES,
+                    confidence=0.9,
+                    matched_keywords=resource_matches
+                )
+        
+        # Compound detection: "What events are happening this weekend?"
+        # or "What's the weather like for Sunday's festival?"
+        if event_matches and (weather_matches or date_matches):
+            logger.info("Compound intent detected: events + weather/date")
+            return IntentMatch(
+                intent=IntentType.EVENTS,  # Primary intent
+                confidence=0.85,
+                matched_keywords=event_matches + weather_matches + date_matches,
+                is_compound=True,
+                secondary_intents=[IntentType.WEATHER]
+            )
+        
+        # --- PRIORITY 7: SIMPLE WEATHER INTENT ---
+        if weather_matches:
+            return IntentMatch(
+                intent=IntentType.WEATHER,
+                confidence=0.9,
+                matched_keywords=weather_matches
+            )
+        
+        # --- PRIORITY 8: LOCAL RESOURCES (if not already handled) ---
+        if resource_matches:
+            return IntentMatch(
+                intent=IntentType.LOCAL_RESOURCES,
+                confidence=0.9,
+                matched_keywords=resource_matches
+            )
+        
+        # --- PRIORITY 9: EVENTS (Simple check) ---
+        if event_matches:
+            return IntentMatch(
+                intent=IntentType.EVENTS,
+                confidence=0.85,
+                matched_keywords=event_matches
+            )
+        
+        # --- PRIORITY 9: CONVERSATIONAL ---
+        greeting_matches = _find_keyword_matches(text, IntentPatterns.GREETING)
+        if greeting_matches:
+            return IntentMatch(
+                intent=IntentType.GREETING,
+                confidence=0.8,
+                matched_keywords=greeting_matches
+            )
+        
+        help_matches = _find_keyword_matches(text, IntentPatterns.HELP)
+        if help_matches:
+            return IntentMatch(
+                intent=IntentType.HELP,
+                confidence=0.9,
+                matched_keywords=help_matches
+            )
+        
+        # --- FALLBACK: UNKNOWN ---
+        logger.info(f"No clear intent match for: '{text[:50]}...'")
+        return IntentMatch(
+            intent=IntentType.UNKNOWN,
+            confidence=0.0,
+            matched_keywords=[]
+        )
+        
+    except Exception as e:
+        logger.error(f"Error during intent classification: {e}", exc_info=True)
+        return IntentMatch(
+            intent=IntentType.UNKNOWN,
+            confidence=0.0,
+            matched_keywords=[],
+        )
+
+
+# --- HELPER FUNCTIONS ---
+
+def _find_keyword_matches(text: str, keywords: List[str]) -> List[str]:
+    """
+    Finds which keywords from a pattern list appear in the user's message.
+    
+    Args:
+        text: Normalized user message (lowercase)
+        keywords: List of keywords to search for
+        
+    Returns:
+        List of matched keywords (for debugging/logging)
+    """
+    try:
+        matches = []
+        for keyword in keywords:
+            if keyword in text:
+                matches.append(keyword)
+        return matches
+    except Exception as e:
+        logger.error(f"Error finding keyword matches: {e}", exc_info=True)
+        return []
+
+
+def get_intent_description(intent: IntentType) -> str:
+    """
+    🗣️ Penny's plain-English explanation of what each intent does.
+    Useful for help systems and debugging.
+    
+    Args:
+        intent: IntentType enum value
+        
+    Returns:
+        Human-readable description of the intent
+    """
+    descriptions = {
+        IntentType.WEATHER: "Get current weather conditions and forecasts for your area",
+        IntentType.GREETING: "Start a conversation with Penny",
+        IntentType.LOCAL_RESOURCES: "Find community resources like shelters, libraries, and services",
+        IntentType.EVENTS: "Discover local events and activities happening in your city",
+        IntentType.TRANSLATION: "Translate text between 27 languages",
+        IntentType.SENTIMENT_ANALYSIS: "Analyze the emotional tone of text",
+        IntentType.BIAS_DETECTION: "Check text for potential bias or fairness issues",
+        IntentType.DOCUMENT_PROCESSING: "Process PDFs and forms to extract information",
+        IntentType.HELP: "Learn how to use Penny's features",
+        IntentType.EMERGENCY: "Connect with emergency services and crisis support",
+        IntentType.UNKNOWN: "I'm not sure what you're asking — can you rephrase?"
+    }
+    return descriptions.get(intent, "Unknown intent type")
+
+
+def get_all_supported_intents() -> Dict[str, str]:
+    """
+    📋 Returns all supported intents with descriptions.
+    Useful for /help endpoints and documentation.
+    
+    Returns:
+        Dictionary mapping intent values to descriptions
+    """
+    try:
+        return {
+            intent.value: get_intent_description(intent)
+            for intent in IntentType
+            if intent != IntentType.UNKNOWN
+        }
+    except Exception as e:
+        logger.error(f"Error getting supported intents: {e}", exc_info=True)
+        return {}
+
+
+# --- FUTURE ML UPGRADE HOOK ---
+def classify_intent_ml(message: str, use_embedding_model: bool = False) -> IntentMatch:
+    """
+    🔮 PLACEHOLDER for future ML-based classification.
+    
+    When ready to upgrade from keyword matching to embeddings:
+    1. Load Gemma-7B or sentence-transformers model
+    2. Generate message embeddings
+    3. Compare to intent prototype embeddings
+    4. Return top match with confidence score
+    
+    Args:
+        message: User's query
+        use_embedding_model: If True, use ML model (not implemented yet)
+        
+    Returns:
+        IntentMatch object (currently falls back to rule-based)
+    """
+    
+    if use_embedding_model:
+        logger.warning("ML-based classification not yet implemented. Falling back to rules.")
+    
+    # Fallback to rule-based for now
+    return classify_intent_detailed(message)
+
+
+# --- TESTING & VALIDATION ---
+def validate_intent_patterns() -> Dict[str, List[str]]:
+    """
+    🧪 Validates that all intent patterns are properly configured.
+    Returns any overlapping keywords that might cause conflicts.
+    
+    Returns:
+        Dictionary of overlapping keywords between intent pairs
+    """
+    try:
+        all_patterns = {
+            "emergency": IntentPatterns.EMERGENCY,
+            "translation": IntentPatterns.TRANSLATION,
+            "document": IntentPatterns.DOCUMENT_PROCESSING,
+            "sentiment": IntentPatterns.SENTIMENT_ANALYSIS,
+            "bias": IntentPatterns.BIAS_DETECTION,
+            "weather": IntentPatterns.WEATHER,
+            "events": IntentPatterns.EVENTS,
+            "resources": IntentPatterns.LOCAL_RESOURCES,
+            "greeting": IntentPatterns.GREETING,
+            "help": IntentPatterns.HELP
+        }
+        
+        overlaps = {}
+        
+        # Check for keyword overlap between different intents
+        for intent1, keywords1 in all_patterns.items():
+            for intent2, keywords2 in all_patterns.items():
+                if intent1 >= intent2:  # Avoid duplicate comparisons
+                    continue
+                
+                overlap = set(keywords1) & set(keywords2)
+                if overlap:
+                    key = f"{intent1}_vs_{intent2}"
+                    overlaps[key] = list(overlap)
+        
+        if overlaps:
+            logger.warning(f"Found keyword overlaps between intents: {overlaps}")
+        
+        return overlaps
+        
+    except Exception as e:
+        logger.error(f"Error validating intent patterns: {e}", exc_info=True)
+        return {}
+
+
+# --- LOGGING SAMPLE CLASSIFICATIONS (For monitoring) ---
+def log_intent_classification(message: str, result: IntentMatch) -> None:
+    """
+    📊 Logs classification results for Azure Application Insights.
+    Helps track intent distribution and confidence patterns.
+    
+    Args:
+        message: Original user message (truncated for PII safety)
+        result: IntentMatch classification result
+    """
+    try:
+        # Truncate message for PII safety
+        safe_message = message[:50] + "..." if len(message) > 50 else message
+        
+        logger.info(
+            f"Intent classified | "
+            f"intent={result.intent.value} | "
+            f"confidence={result.confidence:.2f} | "
+            f"compound={result.is_compound} | "
+            f"keywords={result.matched_keywords[:5]} | "  # Limit logged keywords
+            f"message_preview='{safe_message}'"
+        )
+    except Exception as e:
+        logger.error(f"Error logging intent classification: {e}", exc_info=True)

app/orchestrator.py

@@ -0,0 +1,1382 @@
+"""
+🎭 PENNY Orchestrator - Request Routing & Coordination Engine
+
+This is Penny's decision-making brain. She analyzes each request, determines
+the best way to help, and coordinates between her specialized AI models and
+civic data tools.
+
+MISSION: Route every resident request to the right resource while maintaining
+Penny's warm, helpful personality and ensuring fast, accurate responses.
+
+FEATURES:
+- Enhanced intent classification with confidence scoring
+- Compound intent handling (weather + events)
+- Graceful fallbacks when services are unavailable
+- Performance tracking for all operations
+- Context-aware responses
+- Emergency routing with immediate escalation
+
+ENHANCEMENTS (Phase 1):
+- ✅ Structured logging with performance tracking
+- ✅ Safe imports with availability flags
+- ✅ Result format checking helper
+- ✅ Enhanced error handling patterns
+- ✅ Service availability tracking
+- ✅ Fixed function signature mismatches
+- ✅ Integration with enhanced modules
+"""
+
+import logging
+import time
+from typing import Dict, Any, Optional, List, Tuple
+from datetime import datetime
+from dataclasses import dataclass, field
+from enum import Enum
+
+# --- ENHANCED MODULE IMPORTS ---
+from app.intents import classify_intent_detailed, IntentType, IntentMatch
+from app.location_utils import (
+    extract_location_detailed,
+    LocationMatch,
+    LocationStatus,
+    get_city_coordinates
+)
+from app.logging_utils import (
+    log_interaction,
+    sanitize_for_logging,
+    LogLevel
+)
+
+# --- AGENT IMPORTS (with availability tracking) ---
+try:
+    from app.weather_agent import (
+        get_weather_for_location,
+        recommend_outfit,
+        weather_to_event_recommendations,
+        format_weather_summary
+    )
+    WEATHER_AGENT_AVAILABLE = True
+except ImportError as e:
+    logger = logging.getLogger(__name__)
+    logger.warning(f"Weather agent not available: {e}")
+    WEATHER_AGENT_AVAILABLE = False
+
+try:
+    from app.event_weather import get_event_recommendations_with_weather
+    EVENT_WEATHER_AVAILABLE = True
+except ImportError as e:
+    logger = logging.getLogger(__name__)
+    logger.warning(f"Event weather integration not available: {e}")
+    EVENT_WEATHER_AVAILABLE = False
+
+try:
+    from app.tool_agent import handle_tool_request
+    TOOL_AGENT_AVAILABLE = True
+except ImportError as e:
+    logger = logging.getLogger(__name__)
+    logger.warning(f"Tool agent not available: {e}")
+    TOOL_AGENT_AVAILABLE = False
+
+# --- MODEL IMPORTS (with availability tracking) ---
+try:
+    from models.translation.translation_utils import translate_text
+    TRANSLATION_AVAILABLE = True
+except ImportError as e:
+    logger = logging.getLogger(__name__)
+    logger.warning(f"Translation service not available: {e}")
+    TRANSLATION_AVAILABLE = False
+
+try:
+    from models.sentiment.sentiment_utils import get_sentiment_analysis
+    SENTIMENT_AVAILABLE = True
+except ImportError as e:
+    logger = logging.getLogger(__name__)
+    logger.warning(f"Sentiment service not available: {e}")
+    SENTIMENT_AVAILABLE = False
+
+try:
+    from models.bias.bias_utils import check_bias
+    BIAS_AVAILABLE = True
+except ImportError as e:
+    logger = logging.getLogger(__name__)
+    logger.warning(f"Bias detection service not available: {e}")
+    BIAS_AVAILABLE = False
+
+try:
+    from models.gemma.gemma_utils import generate_response
+    LLM_AVAILABLE = True
+except ImportError as e:
+    logger = logging.getLogger(__name__)
+    logger.warning(f"LLM service not available: {e}")
+    LLM_AVAILABLE = False
+
+# --- LOGGING SETUP ---
+logger = logging.getLogger(__name__)
+
+# --- CONFIGURATION ---
+CORE_MODEL_ID = "penny-core-agent"
+MAX_RESPONSE_TIME_MS = 5000  # 5 seconds - log if exceeded
+
+# --- TRACKING COUNTERS ---
+_orchestration_count = 0
+_emergency_count = 0
+
+
+# ============================================================
+# COMPATIBILITY HELPER - Result Format Checking
+# ============================================================
+
+def _check_result_success(
+    result: Dict[str, Any],
+    expected_keys: List[str]
+) -> Tuple[bool, Optional[str]]:
+    """
+    ✅ Check if a utility function result indicates success.
+    
+    Handles multiple return format patterns:
+    - Explicit "success" key (preferred)
+    - Presence of expected data keys (implicit success)
+    - Presence of "error" key (explicit failure)
+    
+    This helper fixes compatibility issues where different utility
+    functions return different result formats.
+    
+    Args:
+        result: Dictionary returned from utility function
+        expected_keys: List of keys that indicate successful data
+        
+    Returns:
+        Tuple of (is_success, error_message)
+        
+    Example:
+        result = await translate_text(message, "en", "es")
+        success, error = _check_result_success(result, ["translated_text"])
+        if success:
+            text = result.get("translated_text")
+    """
+    # Check for explicit success key
+    if "success" in result:
+        return result["success"], result.get("error")
+    
+    # Check for explicit error (presence = failure)
+    if "error" in result and result["error"]:
+        return False, result["error"]
+    
+    # Check for expected data keys (implicit success)
+    has_data = any(key in result for key in expected_keys)
+    if has_data:
+        return True, None
+    
+    # Unknown format - assume failure
+    return False, "Unexpected response format"
+
+
+# ============================================================
+# SERVICE AVAILABILITY CHECK
+# ============================================================
+
+def get_service_availability() -> Dict[str, bool]:
+    """
+    📊 Returns which services are currently available.
+    
+    Used for health checks, debugging, and deciding whether
+    to attempt service calls or use fallbacks.
+    
+    Returns:
+        Dictionary mapping service names to availability status
+    """
+    return {
+        "translation": TRANSLATION_AVAILABLE,
+        "sentiment": SENTIMENT_AVAILABLE,
+        "bias_detection": BIAS_AVAILABLE,
+        "llm": LLM_AVAILABLE,
+        "tool_agent": TOOL_AGENT_AVAILABLE,
+        "weather": WEATHER_AGENT_AVAILABLE,
+        "event_weather": EVENT_WEATHER_AVAILABLE
+    }
+
+
+# ============================================================
+# ORCHESTRATION RESULT STRUCTURE
+# ============================================================
+
+@dataclass
+class OrchestrationResult:
+    """
+    📦 Structured result from orchestration pipeline.
+    
+    This format is used throughout the system for consistency
+    and makes it easy to track what happened during request processing.
+    """
+    intent: str                                  # Detected intent
+    reply: str                                   # User-facing response
+    success: bool                                # Whether request succeeded
+    tenant_id: Optional[str] = None              # City/location identifier
+    data: Optional[Dict[str, Any]] = None        # Raw data from services
+    model_id: Optional[str] = None               # Which model/service was used
+    error: Optional[str] = None                  # Error message if failed
+    response_time_ms: Optional[float] = None
+    confidence: Optional[float] = None           # Intent confidence score
+    fallback_used: bool = False                  # True if fallback logic triggered
+    
+    def to_dict(self) -> Dict[str, Any]:
+        """Converts to dictionary for API responses."""
+        return {
+            "intent": self.intent,
+            "reply": self.reply,
+            "success": self.success,
+            "tenant_id": self.tenant_id,
+            "data": self.data,
+            "model_id": self.model_id,
+            "error": self.error,
+            "response_time_ms": self.response_time_ms,
+            "confidence": self.confidence,
+            "fallback_used": self.fallback_used
+        }
+
+
+# ============================================================
+# MAIN ORCHESTRATOR FUNCTION (ENHANCED)
+# ============================================================
+
+async def run_orchestrator(
+    message: str,
+    context: Dict[str, Any] = None
+) -> Dict[str, Any]:
+    """
+    🧠 Main decision-making brain of Penny.
+    
+    This function:
+    1. Analyzes the user's message to determine intent
+    2. Extracts location/city information
+    3. Routes to the appropriate specialized service
+    4. Handles errors gracefully with helpful fallbacks
+    5. Tracks performance and logs the interaction
+    
+    Args:
+        message: User's input text
+        context: Additional context (tenant_id, lat, lon, session_id, etc.)
+        
+    Returns:
+        Dictionary with response and metadata
+        
+    Example:
+        result = await run_orchestrator(
+            message="What's the weather in Atlanta?",
+            context={"lat": 33.7490, "lon": -84.3880}
+        )
+    """
+    global _orchestration_count
+    _orchestration_count += 1
+    
+    start_time = time.time()
+    
+    # Initialize context if not provided
+    if context is None:
+        context = {}
+    
+    # Sanitize message for logging (PII protection)
+    safe_message = sanitize_for_logging(message)
+    logger.info(f"🎭 Orchestrator processing: '{safe_message[:50]}...'")
+    
+    try:
+        # === STEP 1: CLASSIFY INTENT (Enhanced) ===
+        intent_result = classify_intent_detailed(message)
+        intent = intent_result.intent
+        confidence = intent_result.confidence
+        
+        logger.info(
+            f"Intent detected: {intent.value} "
+            f"(confidence: {confidence:.2f})"
+        )
+        
+        # === STEP 2: EXTRACT LOCATION ===
+        tenant_id = context.get("tenant_id")
+        lat = context.get("lat")
+        lon = context.get("lon")
+        
+        # If tenant_id not provided, try to extract from message
+        if not tenant_id or tenant_id == "unknown":
+            location_result = extract_location_detailed(message)
+            
+            if location_result.status == LocationStatus.FOUND:
+                tenant_id = location_result.tenant_id
+                logger.info(f"Location extracted: {tenant_id}")
+                
+                # Get coordinates for this tenant if available
+                coords = get_city_coordinates(tenant_id)
+                if coords and lat is None and lon is None:
+                    lat, lon = coords["lat"], coords["lon"]
+                    logger.info(f"Coordinates loaded: {lat}, {lon}")
+                    
+            elif location_result.status == LocationStatus.USER_LOCATION_NEEDED:
+                logger.info("User location services needed")
+            else:
+                logger.info(f"No location detected: {location_result.status}")
+        
+        # === STEP 3: HANDLE EMERGENCY INTENTS (CRITICAL) ===
+        if intent == IntentType.EMERGENCY:
+            result = await _handle_emergency(
+                message=message,
+                context=context,
+                start_time=start_time
+            )
+            return result.to_dict()
+        
+        # === STEP 4: ROUTE TO APPROPRIATE HANDLER ===
+        
+        # Translation
+        if intent == IntentType.TRANSLATION:
+            result = await _handle_translation(message, context)
+        
+        # Sentiment Analysis
+        elif intent == IntentType.SENTIMENT_ANALYSIS:
+            result = await _handle_sentiment(message, context)
+        
+        # Bias Detection
+        elif intent == IntentType.BIAS_DETECTION:
+            result = await _handle_bias(message, context)
+        
+        # Document Processing
+        elif intent == IntentType.DOCUMENT_PROCESSING:
+            result = await _handle_document(message, context)
+        
+        # Weather (includes compound weather+events handling)
+        elif intent == IntentType.WEATHER:
+            result = await _handle_weather(
+                message=message,
+                context=context,
+                tenant_id=tenant_id,
+                lat=lat,
+                lon=lon,
+                intent_result=intent_result
+            )
+        
+        # Events
+        elif intent == IntentType.EVENTS:
+            result = await _handle_events(
+                message=message,
+                context=context,
+                tenant_id=tenant_id,
+                lat=lat,
+                lon=lon,
+                intent_result=intent_result
+            )
+
+        # Local Resources
+        elif intent == IntentType.LOCAL_RESOURCES:
+            result = await _handle_local_resources(
+                message=message,
+                context=context,
+                tenant_id=tenant_id,
+                lat=lat,
+                lon=lon
+            )
+        
+        # Greeting, Help, Unknown
+        elif intent in [IntentType.GREETING, IntentType.HELP, IntentType.UNKNOWN]:
+            result = await _handle_conversational(
+                message=message,
+                intent=intent,
+                context=context
+            )
+        
+        else:
+            # Unhandled intent type (shouldn't happen, but safety net)
+            result = await _handle_fallback(message, intent, context)
+        
+        # === STEP 5: ADD METADATA & LOG INTERACTION ===
+        response_time = (time.time() - start_time) * 1000
+        result.response_time_ms = round(response_time, 2)
+        result.confidence = confidence
+        result.tenant_id = tenant_id
+        
+        # Log the interaction with structured logging
+        log_interaction(
+            tenant_id=tenant_id or "unknown",
+            interaction_type="orchestration",
+            intent=intent.value,
+            response_time_ms=response_time,
+            success=result.success,
+            metadata={
+                "confidence": confidence,
+                "fallback_used": result.fallback_used,
+                "model_id": result.model_id,
+                "orchestration_count": _orchestration_count
+            }
+        )
+        
+        # Log slow responses
+        if response_time > MAX_RESPONSE_TIME_MS:
+            logger.warning(
+                f"⚠️ Slow response: {response_time:.0f}ms "
+                f"(intent: {intent.value})"
+            )
+        
+        logger.info(
+            f"✅ Orchestration complete: {intent.value} "
+            f"({response_time:.0f}ms)"
+        )
+        
+        return result.to_dict()
+    
+    except Exception as e:
+        # === CATASTROPHIC FAILURE HANDLER ===
+        response_time = (time.time() - start_time) * 1000
+        logger.error(
+            f"❌ Orchestrator error: {e} "
+            f"(response_time: {response_time:.0f}ms)",
+            exc_info=True
+        )
+        
+        # Log failed interaction
+        log_interaction(
+            tenant_id=context.get("tenant_id", "unknown"),
+            interaction_type="orchestration_error",
+            intent="error",
+            response_time_ms=response_time,
+            success=False,
+            metadata={
+                "error": str(e),
+                "error_type": type(e).__name__
+            }
+        )
+        
+        error_result = OrchestrationResult(
+            intent="error",
+            reply=(
+                "I'm having trouble processing your request right now. "
+                "Please try again in a moment, or let me know if you need "
+                "immediate assistance! 💛"
+            ),
+            success=False,
+            error=str(e),
+            model_id="orchestrator",
+            fallback_used=True,
+            response_time_ms=round(response_time, 2)
+        )
+        
+        return error_result.to_dict()
+
+
+# ============================================================
+# SPECIALIZED INTENT HANDLERS (ENHANCED)
+# ============================================================
+
+async def _handle_emergency(
+    message: str,
+    context: Dict[str, Any],
+    start_time: float
+) -> OrchestrationResult:
+    """
+    🚨 CRITICAL: Emergency intent handler.
+    
+    This function handles crisis situations with immediate routing
+    to appropriate services. All emergency interactions are logged
+    for compliance and safety tracking.
+    
+    IMPORTANT: This is a compliance-critical function. All emergency
+    interactions must be logged and handled with priority.
+    """
+    global _emergency_count
+    _emergency_count += 1
+    
+    # Sanitize message for logging (but keep full context for safety review)
+    safe_message = sanitize_for_logging(message)
+    logger.warning(f"🚨 EMERGENCY INTENT DETECTED (#{_emergency_count}): {safe_message[:100]}")
+    
+    # TODO: Integrate with safety_utils.py when enhanced
+    # from app.safety_utils import route_emergency
+    # result = await route_emergency(message, context)
+    
+    # For now, provide crisis resources
+    reply = (
+        "🚨 **If this is a life-threatening emergency, please call 911 immediately.**\n\n"
+        "For crisis support:\n"
+        "- **National Suicide Prevention Lifeline:** 988\n"
+        "- **Crisis Text Line:** Text HOME to 741741\n"
+        "- **National Domestic Violence Hotline:** 1-800-799-7233\n\n"
+        "I'm here to help connect you with local resources. "
+        "What kind of support do you need right now?"
+    )
+    
+    # Log emergency interaction for compliance (CRITICAL)
+    response_time = (time.time() - start_time) * 1000
+    log_interaction(
+        tenant_id=context.get("tenant_id", "emergency"),
+        interaction_type="emergency",
+        intent=IntentType.EMERGENCY.value,
+        response_time_ms=response_time,
+        success=True,
+        metadata={
+            "emergency_number": _emergency_count,
+            "message_length": len(message),
+            "timestamp": datetime.now().isoformat(),
+            "action": "crisis_resources_provided"
+        }
+    )
+    
+    logger.critical(
+        f"EMERGENCY LOG #{_emergency_count}: Resources provided "
+        f"({response_time:.0f}ms)"
+    )
+    
+    return OrchestrationResult(
+        intent=IntentType.EMERGENCY.value,
+        reply=reply,
+        success=True,
+        model_id="emergency_router",
+        data={"crisis_resources_provided": True},
+        response_time_ms=round(response_time, 2)
+    )
+
+
+async def _handle_translation(
+    message: str,
+    context: Dict[str, Any]
+) -> OrchestrationResult:
+    """
+    🌍 Translation handler - 27 languages supported.
+    
+    Handles translation requests with graceful fallback if service
+    is unavailable.
+    """
+    logger.info("🌍 Processing translation request")
+    
+    # Check service availability first
+    if not TRANSLATION_AVAILABLE:
+        logger.warning("Translation service not available")
+        return OrchestrationResult(
+            intent=IntentType.TRANSLATION.value,
+            reply="Translation isn't available right now. Try again soon! 🌍",
+            success=False,
+            error="Service not loaded",
+            fallback_used=True
+        )
+    
+    try:
+        # Extract language parameters from context
+        source_lang = context.get("source_lang", "eng_Latn")
+        target_lang = context.get("target_lang", "spa_Latn")
+        
+        # TODO: Parse languages from message when enhanced
+        # Example: "Translate 'hello' to Spanish"
+        
+        result = await translate_text(message, source_lang, target_lang)
+        
+        # Check if translation service was actually available
+        if not result.get("available", True):
+            error_msg = result.get("error", "Translation service is temporarily unavailable.")
+            logger.warning(f"Translation service unavailable: {error_msg}")
+            return OrchestrationResult(
+                intent=IntentType.TRANSLATION.value,
+                reply=(
+                    "I'm having trouble accessing the translation service right now. "
+                    "Please try again in a moment! 🌍"
+                ),
+                success=False,
+                error=error_msg,
+                fallback_used=True
+            )
+        
+        # Use compatibility helper to check result
+        success, error = _check_result_success(result, ["translated_text"])
+        
+        if success:
+            translated = result.get("translated_text", "")
+            
+            # Check if translation was skipped (same source/target language)
+            if result.get("skipped", False):
+                reply = (
+                    f"The text is already in {target_lang}. "
+                    f"No translation needed! 🌍"
+                )
+            else:
+                reply = (
+                    f"Here's the translation:\n\n"
+                    f"**{translated}**\n\n"
+                    f"(Translated from {source_lang} to {target_lang})"
+                )
+            
+            return OrchestrationResult(
+                intent=IntentType.TRANSLATION.value,
+                reply=reply,
+                success=True,
+                data=result,
+                model_id="penny-translate-agent"
+            )
+        else:
+            raise Exception(error or "Translation failed")
+    
+    except Exception as e:
+        logger.error(f"Translation error: {e}", exc_info=True)
+        return OrchestrationResult(
+            intent=IntentType.TRANSLATION.value,
+            reply=(
+                "I had trouble translating that. Could you rephrase? 💬"
+            ),
+            success=False,
+            error=str(e),
+            fallback_used=True
+        )
+
+
+async def _handle_sentiment(
+    message: str,
+    context: Dict[str, Any]
+) -> OrchestrationResult:
+    """
+    😊 Sentiment analysis handler.
+    
+    Analyzes the emotional tone of text with graceful fallback
+    if service is unavailable.
+    """
+    logger.info("😊 Processing sentiment analysis")
+    
+    # Check service availability first
+    if not SENTIMENT_AVAILABLE:
+        logger.warning("Sentiment service not available")
+        return OrchestrationResult(
+            intent=IntentType.SENTIMENT_ANALYSIS.value,
+            reply="Sentiment analysis isn't available right now. Try again soon! 😊",
+            success=False,
+            error="Service not loaded",
+            fallback_used=True
+        )
+    
+    try:
+        result = await get_sentiment_analysis(message)
+        
+        # Use compatibility helper to check result
+        success, error = _check_result_success(result, ["label", "score"])
+        
+        if success:
+            sentiment = result.get("label", "neutral")
+            confidence = result.get("score", 0.0)
+            
+            reply = (
+                f"The overall sentiment detected is: **{sentiment}**\n"
+                f"Confidence: {confidence:.1%}"
+            )
+            
+            return OrchestrationResult(
+                intent=IntentType.SENTIMENT_ANALYSIS.value,
+                reply=reply,
+                success=True,
+                data=result,
+                model_id="penny-sentiment-agent"
+            )
+        else:
+            raise Exception(error or "Sentiment analysis failed")
+    
+    except Exception as e:
+        logger.error(f"Sentiment analysis error: {e}", exc_info=True)
+        return OrchestrationResult(
+            intent=IntentType.SENTIMENT_ANALYSIS.value,
+            reply="I couldn't analyze the sentiment right now. Try again? 😊",
+            success=False,
+            error=str(e),
+            fallback_used=True
+        )
+
+async def _handle_bias(
+    message: str,
+    context: Dict[str, Any]
+) -> OrchestrationResult:
+    """
+    ⚖️ Bias detection handler.
+    
+    Analyzes text for potential bias patterns with graceful fallback
+    if service is unavailable.
+    """
+    logger.info("⚖️ Processing bias detection")
+    
+    # Check service availability first
+    if not BIAS_AVAILABLE:
+        logger.warning("Bias detection service not available")
+        return OrchestrationResult(
+            intent=IntentType.BIAS_DETECTION.value,
+            reply="Bias detection isn't available right now. Try again soon! ⚖️",
+            success=False,
+            error="Service not loaded",
+            fallback_used=True
+        )
+    
+    try:
+        result = await check_bias(message)
+        
+        # Use compatibility helper to check result
+        success, error = _check_result_success(result, ["analysis"])
+        
+        if success:
+            analysis = result.get("analysis", [])
+            
+            if analysis:
+                top_result = analysis[0]
+                label = top_result.get("label", "unknown")
+                score = top_result.get("score", 0.0)
+                
+                reply = (
+                    f"Bias analysis complete:\n\n"
+                    f"**Most likely category:** {label}\n"
+                    f"**Confidence:** {score:.1%}"
+                )
+            else:
+                reply = "The text appears relatively neutral. ⚖️"
+            
+            return OrchestrationResult(
+                intent=IntentType.BIAS_DETECTION.value,
+                reply=reply,
+                success=True,
+                data=result,
+                model_id="penny-bias-checker"
+            )
+        else:
+            raise Exception(error or "Bias detection failed")
+    
+    except Exception as e:
+        logger.error(f"Bias detection error: {e}", exc_info=True)
+        return OrchestrationResult(
+            intent=IntentType.BIAS_DETECTION.value,
+            reply="I couldn't check for bias right now. Try again? ⚖️",
+            success=False,
+            error=str(e),
+            fallback_used=True
+        )
+
+
+async def _handle_document(
+    message: str,
+    context: Dict[str, Any]
+) -> OrchestrationResult:
+    """
+    📄 Document processing handler.
+    
+    Note: Actual file upload happens in router.py via FastAPI.
+    This handler just provides instructions.
+    """
+    logger.info("📄 Document processing requested")
+    
+    reply = (
+        "I can help you process documents! 📄\n\n"
+        "Please upload your document (PDF or image) using the "
+        "`/upload-document` endpoint. I can extract text, analyze forms, "
+        "and help you understand civic documents.\n\n"
+        "What kind of document do you need help with?"
+    )
+    
+    return OrchestrationResult(
+        intent=IntentType.DOCUMENT_PROCESSING.value,
+        reply=reply,
+        success=True,
+        model_id="document_router"
+    )
+
+
+async def _handle_weather(
+    message: str,
+    context: Dict[str, Any],
+    tenant_id: Optional[str],
+    lat: Optional[float],
+    lon: Optional[float],
+    intent_result: IntentMatch
+) -> OrchestrationResult:
+    """
+    🌤️ Weather handler with compound intent support.
+    
+    Handles both simple weather queries and compound weather+events queries.
+    Uses enhanced weather_agent.py with caching and performance tracking.
+    """
+    logger.info("🌤️ Processing weather request")
+    
+    # Check service availability first
+    if not WEATHER_AGENT_AVAILABLE:
+        logger.warning("Weather agent not available")
+        return OrchestrationResult(
+            intent=IntentType.WEATHER.value,
+            reply="Weather service isn't available right now. Try again soon! 🌤️",
+            success=False,
+            error="Weather agent not loaded",
+            fallback_used=True
+        )
+    
+    # Check for compound intent (weather + events)
+    is_compound = intent_result.is_compound or IntentType.EVENTS in intent_result.secondary_intents
+    
+    # === ENHANCED LOCATION RESOLUTION ===
+    # Try multiple strategies to get coordinates
+    
+    # Strategy 1: Use provided coordinates
+    if lat is not None and lon is not None:
+        logger.info(f"Using provided coordinates: {lat}, {lon}")
+    
+    # Strategy 2: Get coordinates from tenant_id (try multiple formats)
+    elif tenant_id:
+        # Try tenant_id as-is first
+        coords = get_city_coordinates(tenant_id)
+        
+        # If that fails and tenant_id doesn't have state suffix, try adding common suffixes
+        if not coords and "_" not in tenant_id:
+            # Try common state abbreviations for known cities
+            state_suffixes = ["_va", "_ga", "_al", "_tx", "_ri", "_wa"]
+            for suffix in state_suffixes:
+                test_tenant_id = tenant_id + suffix
+                coords = get_city_coordinates(test_tenant_id)
+                if coords:
+                    tenant_id = test_tenant_id  # Update tenant_id to normalized form
+                    logger.info(f"Normalized tenant_id to {tenant_id}")
+                    break
+        
+        if coords:
+            lat, lon = coords["lat"], coords["lon"]
+            logger.info(f"✅ Using city coordinates for {tenant_id}: {lat}, {lon}")
+    
+    # Strategy 3: Extract location from message if still no coordinates
+    if lat is None or lon is None:
+        logger.info("No coordinates from tenant_id, trying to extract from message")
+        location_result = extract_location_detailed(message)
+        
+        if location_result.status == LocationStatus.FOUND:
+            extracted_tenant_id = location_result.tenant_id
+            logger.info(f"📍 Location extracted from message: {extracted_tenant_id}")
+            
+            # Update tenant_id if we extracted a better one
+            if not tenant_id or tenant_id != extracted_tenant_id:
+                tenant_id = extracted_tenant_id
+                logger.info(f"Updated tenant_id to {tenant_id}")
+            
+            # Get coordinates for extracted location
+            coords = get_city_coordinates(tenant_id)
+            if coords:
+                lat, lon = coords["lat"], coords["lon"]
+                logger.info(f"✅ Coordinates found from message extraction: {lat}, {lon}")
+    
+    # Final check: if still no coordinates, return error
+    if lat is None or lon is None:
+        logger.warning(f"❌ No coordinates available for weather request (tenant_id: {tenant_id})")
+        return OrchestrationResult(
+            intent=IntentType.WEATHER.value,
+            reply=(
+                "I need to know your location to check the weather! 📍 "
+                "You can tell me your city, or share your location."
+            ),
+            success=False,
+            error="Location required"
+        )
+    
+    try:
+        # Use combined weather + events if compound intent detected
+        if is_compound and tenant_id and EVENT_WEATHER_AVAILABLE:
+            logger.info("Using weather+events combined handler")
+            result = await get_event_recommendations_with_weather(tenant_id, lat, lon)
+            
+            # Build response
+            weather = result.get("weather", {})
+            weather_summary = result.get("weather_summary", "Weather unavailable")
+            suggestions = result.get("suggestions", [])
+            
+            reply_lines = [f"🌤️ **Weather Update:**\n{weather_summary}\n"]
+            
+            if suggestions:
+                reply_lines.append("\n📅 **Event Suggestions Based on Weather:**")
+                for suggestion in suggestions[:5]:  # Top 5 suggestions
+                    reply_lines.append(f"• {suggestion}")
+            
+            reply = "\n".join(reply_lines)
+            
+            return OrchestrationResult(
+                intent=IntentType.WEATHER.value,
+                reply=reply,
+                success=True,
+                data=result,
+                model_id="weather_events_combined"
+            )
+        
+        else:
+            # Simple weather query using enhanced weather_agent
+            weather = await get_weather_for_location(lat, lon)
+            
+            # Use enhanced weather_agent's format_weather_summary
+            if format_weather_summary:
+                weather_text = format_weather_summary(weather)
+            else:
+                # Fallback formatting
+                temp = weather.get("temperature", {}).get("value")
+                phrase = weather.get("phrase", "Conditions unavailable")
+                if temp:
+                    weather_text = f"{phrase}, {int(temp)}°F"
+                else:
+                    weather_text = phrase
+            
+            # Get outfit recommendation from enhanced weather_agent
+            if recommend_outfit:
+                temp = weather.get("temperature", {}).get("value", 70)
+                condition = weather.get("phrase", "Clear")
+                outfit = recommend_outfit(temp, condition)
+                reply = f"🌤️ {weather_text}\n\n👕 {outfit}"
+            else:
+                reply = f"🌤️ {weather_text}"
+            
+            return OrchestrationResult(
+                intent=IntentType.WEATHER.value,
+                reply=reply,
+                success=True,
+                data=weather,
+                model_id="azure-maps-weather"
+            )
+    
+    except Exception as e:
+        logger.error(f"Weather error: {e}", exc_info=True)
+        return OrchestrationResult(
+            intent=IntentType.WEATHER.value,
+            reply=(
+                "I'm having trouble getting weather data right now. "
+                "Can I help you with something else? 💛"
+            ),
+            success=False,
+            error=str(e),
+            fallback_used=True
+        )
+
+
+async def _handle_events(
+    message: str,
+    context: Dict[str, Any],
+    tenant_id: Optional[str],
+    lat: Optional[float],
+    lon: Optional[float],
+    intent_result: IntentMatch
+) -> OrchestrationResult:
+    """
+    📅 Events handler.
+    
+    Routes event queries to tool_agent with proper error handling
+    and graceful degradation.
+    """
+    logger.info("📅 Processing events request")
+    
+    if not tenant_id:
+        return OrchestrationResult(
+            intent=IntentType.EVENTS.value,
+            reply=(
+                "I'd love to help you find events! 📅 "
+                "Which city are you interested in? "
+                "I have information for Atlanta, Birmingham, Chesterfield, "
+                "El Paso, Providence, and Seattle."
+            ),
+            success=False,
+            error="City required"
+        )
+    
+    # Check tool agent availability
+    if not TOOL_AGENT_AVAILABLE:
+        logger.warning("Tool agent not available")
+        return OrchestrationResult(
+            intent=IntentType.EVENTS.value,
+            reply=(
+                "Event information isn't available right now. "
+                "Try again soon! 📅"
+            ),
+            success=False,
+            error="Tool agent not loaded",
+            fallback_used=True
+        )
+    
+    try:
+        # FIXED: Add role parameter (compatibility fix)
+        tool_response = await handle_tool_request(
+            user_input=message,
+            role=context.get("role", "resident"),  # ← ADDED
+            lat=lat,
+            lon=lon,
+            context=context
+        )
+        
+        reply = tool_response.get("response", "Events information retrieved.")
+        
+        return OrchestrationResult(
+            intent=IntentType.EVENTS.value,
+            reply=reply,
+            success=True,
+            data=tool_response,
+            model_id="events_tool"
+        )
+    
+    except Exception as e:
+        logger.error(f"Events error: {e}", exc_info=True)
+        return OrchestrationResult(
+            intent=IntentType.EVENTS.value,
+            reply=(
+                "I'm having trouble loading event information right now. "
+                "Check back soon! 📅"
+            ),
+            success=False,
+            error=str(e),
+            fallback_used=True
+        )
+
+async def _handle_local_resources(
+    message: str,
+    context: Dict[str, Any],
+    tenant_id: Optional[str],
+    lat: Optional[float],
+    lon: Optional[float]
+) -> OrchestrationResult:
+    """
+    🏛️ Local resources handler (shelters, libraries, food banks, etc.).
+    
+    Routes resource queries to tool_agent with proper error handling.
+    """
+    logger.info("🏛️ Processing local resources request")
+    
+    if not tenant_id:
+        return OrchestrationResult(
+            intent=IntentType.LOCAL_RESOURCES.value,
+            reply=(
+                "I can help you find local resources! 🏛️ "
+                "Which city do you need help in? "
+                "I cover Atlanta, Birmingham, Chesterfield, El Paso, "
+                "Providence, and Seattle."
+            ),
+            success=False,
+            error="City required"
+        )
+    
+    # Check tool agent availability
+    if not TOOL_AGENT_AVAILABLE:
+        logger.warning("Tool agent not available")
+        return OrchestrationResult(
+            intent=IntentType.LOCAL_RESOURCES.value,
+            reply=(
+                "Resource information isn't available right now. "
+                "Try again soon! 🏛️"
+            ),
+            success=False,
+            error="Tool agent not loaded",
+            fallback_used=True
+        )
+    
+    try:
+        # FIXED: Add role parameter (compatibility fix)
+        tool_response = await handle_tool_request(
+            user_input=message,
+            role=context.get("role", "resident"),  # ← ADDED
+            lat=lat,
+            lon=lon,
+            context=context
+        )
+        
+        reply = tool_response.get("response", "Resource information retrieved.")
+        
+        return OrchestrationResult(
+            intent=IntentType.LOCAL_RESOURCES.value,
+            reply=reply,
+            success=True,
+            data=tool_response,
+            model_id="resources_tool"
+        )
+    
+    except Exception as e:
+        logger.error(f"Resources error: {e}", exc_info=True)
+        return OrchestrationResult(
+            intent=IntentType.LOCAL_RESOURCES.value,
+            reply=(
+                "I'm having trouble finding resource information right now. "
+                "Would you like to try a different search? 💛"
+            ),
+            success=False,
+            error=str(e),
+            fallback_used=True
+        )
+
+
+async def _handle_conversational(
+    message: str,
+    intent: IntentType,
+    context: Dict[str, Any]
+) -> OrchestrationResult:
+    """
+    💬 Handles conversational intents (greeting, help, unknown).
+    Uses Penny's core LLM for natural responses with graceful fallback.
+    """
+    logger.info(f"💬 Processing conversational intent: {intent.value}")
+    
+    # Check LLM availability
+    use_llm = LLM_AVAILABLE
+    
+    try:
+        if use_llm:
+            # Build prompt based on intent
+            if intent == IntentType.GREETING:
+                prompt = (
+                    f"The user greeted you with: '{message}'\n\n"
+                    "Respond warmly as Penny, introduce yourself briefly, "
+                    "and ask how you can help them with civic services today."
+                )
+            
+            elif intent == IntentType.HELP:
+                prompt = (
+                    f"The user asked for help: '{message}'\n\n"
+                    "Explain Penny's main features:\n"
+                    "- Finding local resources (shelters, libraries, food banks)\n"
+                    "- Community events and activities\n"
+                    "- Weather information\n"
+                    "- 27-language translation\n"
+                    "- Document processing help\n\n"
+                    "Ask which city they need assistance in."
+                )
+            
+            else:  # UNKNOWN
+                prompt = (
+                    f"The user said: '{message}'\n\n"
+                    "You're not sure what they need help with. "
+                    "Respond kindly, acknowledge their request, and ask them to "
+                    "clarify or rephrase. Mention a few things you can help with."
+                )
+            
+            # Call Penny's core LLM
+            llm_result = await generate_response(prompt=prompt, max_new_tokens=200)
+            
+            # Use compatibility helper to check result
+            success, error = _check_result_success(llm_result, ["response"])
+            
+            if success:
+                reply = llm_result.get("response", "")
+                
+                return OrchestrationResult(
+                    intent=intent.value,
+                    reply=reply,
+                    success=True,
+                    data=llm_result,
+                    model_id=CORE_MODEL_ID
+                )
+            else:
+                raise Exception(error or "LLM generation failed")
+        
+        else:
+            # LLM not available, use fallback directly
+            logger.info("LLM not available, using fallback responses")
+            raise Exception("LLM service not loaded")
+    
+    except Exception as e:
+        logger.warning(f"Conversational handler using fallback: {e}")
+        
+        # Hardcoded fallback responses (Penny's friendly voice)
+        fallback_replies = {
+            IntentType.GREETING: (
+                "Hi there! 👋 I'm Penny, your civic assistant. "
+                "I can help you find local resources, events, weather, and more. "
+                "What city are you in?"
+            ),
+            IntentType.HELP: (
+                "I'm Penny! 💛 I can help you with:\n\n"
+                "🏛️ Local resources (shelters, libraries, food banks)\n"
+                "📅 Community events\n"
+                "🌤️ Weather updates\n"
+                "🌍 Translation (27 languages)\n"
+                "📄 Document help\n\n"
+                "What would you like to know about?"
+            ),
+            IntentType.UNKNOWN: (
+                "I'm not sure I understood that. Could you rephrase? "
+                "I'm best at helping with local services, events, weather, "
+                "and translation! 💬"
+            )
+        }
+        
+        return OrchestrationResult(
+            intent=intent.value,
+            reply=fallback_replies.get(intent, "How can I help you today? 💛"),
+            success=True,
+            model_id="fallback",
+            fallback_used=True
+        )
+
+
+async def _handle_fallback(
+    message: str,
+    intent: IntentType,
+    context: Dict[str, Any]
+) -> OrchestrationResult:
+    """
+    🆘 Ultimate fallback handler for unhandled intents.
+    
+    This is a safety net that should rarely trigger, but ensures
+    users always get a helpful response.
+    """
+    logger.warning(f"⚠️ Fallback triggered for intent: {intent.value}")
+    
+    reply = (
+        "I've processed your request, but I'm not sure how to help with that yet. "
+        "I'm still learning! 🤖\n\n"
+        "I'm best at:\n"
+        "🏛️ Finding local resources\n"
+        "📅 Community events\n"
+        "🌤️ Weather updates\n"
+        "🌍 Translation\n\n"
+        "Could you rephrase your question? 💛"
+    )
+    
+    return OrchestrationResult(
+        intent=intent.value,
+        reply=reply,
+        success=False,
+        error="Unhandled intent",
+        fallback_used=True
+    )
+
+
+# ============================================================
+# HEALTH CHECK & DIAGNOSTICS (ENHANCED)
+# ============================================================
+
+def get_orchestrator_health() -> Dict[str, Any]:
+    """
+    📊 Returns comprehensive orchestrator health status.
+    
+    Used by the main application health check endpoint to monitor
+    the orchestrator and all its service dependencies.
+    
+    Returns:
+        Dictionary with health information including:
+        - status: operational/degraded
+        - service_availability: which services are loaded
+        - statistics: orchestration counts
+        - supported_intents: list of all intent types
+        - features: available orchestrator features
+    """
+    # Get service availability
+    services = get_service_availability()
+    
+    # Determine overall status
+    # Orchestrator is operational even if some services are down (graceful degradation)
+    critical_services = ["weather", "tool_agent"]  # Must have these
+    critical_available = all(services.get(svc, False) for svc in critical_services)
+    
+    status = "operational" if critical_available else "degraded"
+    
+    return {
+        "status": status,
+        "core_model": CORE_MODEL_ID,
+        "max_response_time_ms": MAX_RESPONSE_TIME_MS,
+        "statistics": {
+            "total_orchestrations": _orchestration_count,
+            "emergency_interactions": _emergency_count
+        },
+        "service_availability": services,
+        "supported_intents": [intent.value for intent in IntentType],
+        "features": {
+            "emergency_routing": True,
+            "compound_intents": True,
+            "fallback_handling": True,
+            "performance_tracking": True,
+            "context_aware": True,
+            "multi_language": TRANSLATION_AVAILABLE,
+            "sentiment_analysis": SENTIMENT_AVAILABLE,
+            "bias_detection": BIAS_AVAILABLE,
+            "weather_integration": WEATHER_AGENT_AVAILABLE,
+            "event_recommendations": EVENT_WEATHER_AVAILABLE
+        }
+    }
+
+
+def get_orchestrator_stats() -> Dict[str, Any]:
+    """
+    📈 Returns orchestrator statistics.
+    
+    Useful for monitoring and analytics.
+    """
+    return {
+        "total_orchestrations": _orchestration_count,
+        "emergency_interactions": _emergency_count,
+        "services_available": sum(1 for v in get_service_availability().values() if v),
+        "services_total": len(get_service_availability())
+    }
+
+
+# ============================================================
+# TESTING & DEBUGGING (ENHANCED)
+# ============================================================
+
+if __name__ == "__main__":
+    """
+    🧪 Test the orchestrator with sample queries.
+    Run with: python -m app.orchestrator
+    """
+    import asyncio
+    
+    print("=" * 60)
+    print("🧪 Testing Penny's Orchestrator")
+    print("=" * 60)
+    
+    # Display service availability first
+    print("\n📊 Service Availability Check:")
+    services = get_service_availability()
+    for service, available in services.items():
+        status = "✅" if available else "❌"
+        print(f"  {status} {service}: {'Available' if available else 'Not loaded'}")
+    
+    print("\n" + "=" * 60)
+    
+    test_queries = [
+        {
+            "name": "Greeting",
+            "message": "Hi Penny!",
+            "context": {}
+        },
+        {
+            "name": "Weather with location",
+            "message": "What's the weather?",
+            "context": {"lat": 33.7490, "lon": -84.3880}
+        },
+        {
+            "name": "Events in city",
+            "message": "Events in Atlanta",
+            "context": {"tenant_id": "atlanta_ga"}
+        },
+        {
+            "name": "Help request",
+            "message": "I need help",
+            "context": {}
+        },
+        {
+            "name": "Translation",
+            "message": "Translate hello",
+            "context": {"source_lang": "eng_Latn", "target_lang": "spa_Latn"}
+        }
+    ]
+    
+    async def run_tests():
+        for i, query in enumerate(test_queries, 1):
+            print(f"\n--- Test {i}: {query['name']} ---")
+            print(f"Query: {query['message']}")
+            
+            try:
+                result = await run_orchestrator(query["message"], query["context"])
+                print(f"Intent: {result['intent']}")
+                print(f"Success: {result['success']}")
+                print(f"Fallback: {result.get('fallback_used', False)}")
+                
+                # Truncate long replies
+                reply = result['reply']
+                if len(reply) > 150:
+                    reply = reply[:150] + "..."
+                print(f"Reply: {reply}")
+                
+                if result.get('response_time_ms'):
+                    print(f"Response time: {result['response_time_ms']:.0f}ms")
+                
+            except Exception as e:
+                print(f"❌ Error: {e}")
+    
+    asyncio.run(run_tests())
+    
+    print("\n" + "=" * 60)
+    print("📊 Final Statistics:")
+    stats = get_orchestrator_stats()
+    for key, value in stats.items():
+        print(f"  {key}: {value}")
+    
+    print("\n" + "=" * 60)
+    print("✅ Tests complete")
+    print("=" * 60)