README.md

# Qefro

> **Build AI assistants that answer questions and take secure business actions.**

Qefro is an AI customer support and business automation platform that enables organizations to deploy intelligent assistants across websites, WhatsApp, internal portals, and custom applications.

Unlike traditional AI chatbots that only generate text, Qefro combines **Retrieval-Augmented Generation (RAG)** with **Business Tools**, allowing AI to securely interact with your existing business systems.

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## 🚀 Why Qefro?

Most AI chatbots can answer questions.

Qefro enables AI to **understand, reason, and perform secure business actions**.

With Qefro, your AI can:

- 💬 Answer customer questions
- 📄 Search company knowledge
- 📦 Track orders
- 📅 Book appointments
- 🛒 Create orders
- 👤 Retrieve customer information
- 🧾 Generate invoices
- 🎫 Create support tickets
- 📈 Execute business workflows

without exposing your internal systems directly to the AI model.

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## 🏗 Architecture

```text
                Customer

        Website • WhatsApp • Portal
                   │
                   ▼
              Qefro AI Runtime
                   │
     ┌─────────────┼─────────────┐
     │             │             │
 Knowledge     Business      Conversations
    Base         Tools
     │             │
     ▼             ▼
  RAG Search   ERP • CRM • Commerce
```

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## ✨ Features

### 🤖 AI Customer Support

- AI-powered conversations
- Streaming responses
- Multi-turn memory
- Multilingual support
- Context-aware conversations

### 📚 Knowledge Base

- PDF
- DOCX
- PPTX
- XLSX
- Images
- OCR
- Website crawler
- Automatic chunking
- Semantic search
- Retrieval-Augmented Generation (RAG)

### 🛠 Business Tools

Securely connect AI with your existing business systems.

Examples:

- Order tracking
- Inventory lookup
- Customer profile
- Appointment booking
- Invoice generation
- Ticket management
- CRM operations
- ERP integration
- Commerce

Business Tools allow AI to execute validated actions through your APIs instead of generating unreliable responses.

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## 🌐 Multi-Channel

Deploy the same AI assistant across:

- Website Widget
- WhatsApp
- Internal Portal
- REST API
- Custom Applications

More channels are planned for future releases.

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## 🏢 Enterprise Ready

- Multi-tenant architecture
- Workspace isolation
- Team management
- Secure authentication
- API-first design
- Custom domains
- Streaming API
- Audit-friendly architecture

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## 🔄 AI Pipeline

```text
User
 │
 ▼
Conversation
 │
 ▼
Knowledge Retrieval
 │
 ▼
Business Tools (optional)
 │
 ▼
LLM
 │
 ▼
Secure Response
```

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## 🛠 Technology Stack

- Rust
- Axum
- PostgreSQL
- SQLx
- Redis
- pgvector
- ONNX Runtime
- React
- TypeScript
- WebSocket Streaming

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## 🎯 Use Cases

Qefro is suitable for:

- SaaS Platforms
- E-commerce
- Healthcare
- Logistics
- Finance
- Education
- Manufacturing
- Internal Enterprise Assistants

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## 💡 Philosophy

Most AI chatbots stop after answering questions.

Qefro goes one step further.

**Answer → Think → Act**

By combining enterprise knowledge with secure business operations, organizations can automate real customer interactions while maintaining full control over authentication, permissions, and business logic.

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## 🗺 Roadmap

### V1

- AI Customer Support
- Knowledge Base
- Business Tools
- Website Widget
- WhatsApp
- Internal Portal
- Multi-tenancy
- Billing
- Custom Domains

### Future

- Real-time Voice
- Additional Communication Channels
- Enterprise Integrations
- Workflow Automation
- Advanced Analytics

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## 🤖 AI Model Support

Qefro supports a flexible AI stack and can integrate with:

- OpenAI-compatible APIs
- Hugging Face models
- ONNX models
- GGUF models
- Self-hosted inference

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## 🌍 Learn More

- **Website:** https://qefro.com
- **Documentation:** Coming Soon

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## 📜 License

Copyright © 2026 Qefro.

All rights reserved.

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**Qefro** — *The Business AI Platform for intelligent conversations and secure business actions.*