Spaces:
Sleeping
Sleeping
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app.py
ADDED
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| 1 |
+
import os
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| 2 |
+
import streamlit as st
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| 3 |
+
import pandas as pd
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| 4 |
+
from datetime import datetime, timedelta
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| 5 |
+
import time
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| 6 |
+
from huggingface_hub import InferenceClient
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| 7 |
+
import dotenv
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| 8 |
+
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| 9 |
+
# Load environment variables
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| 10 |
+
dotenv.load_dotenv()
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| 11 |
+
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| 12 |
+
# Set page configuration
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| 13 |
+
st.set_page_config(
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| 14 |
+
page_title="Debt Collection AI",
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| 15 |
+
page_icon="💰",
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| 16 |
+
layout="wide"
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| 17 |
+
)
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| 18 |
+
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| 19 |
+
# Custom CSS for styling
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| 20 |
+
st.markdown("""
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| 21 |
+
<style>
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| 22 |
+
.main-header {
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| 23 |
+
font-size: 2.5rem;
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| 24 |
+
color: #1E3A8A;
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| 25 |
+
text-align: center;
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| 26 |
+
margin-bottom: 2rem;
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| 27 |
+
font-weight: bold;
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| 28 |
+
text-shadow: 1px 1px 2px rgba(0,0,0,0.1);
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| 29 |
+
}
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| 30 |
+
.agent-button {
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| 31 |
+
background-color: #3B82F6;
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| 32 |
+
color: white;
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| 33 |
+
padding: 1rem;
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| 34 |
+
border-radius: 10px;
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| 35 |
+
text-align: center;
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| 36 |
+
margin: 1rem 0;
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| 37 |
+
cursor: pointer;
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| 38 |
+
transition: all 0.3s;
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| 39 |
+
}
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| 40 |
+
.agent-button:hover {
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| 41 |
+
background-color: #1E40AF;
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| 42 |
+
transform: translateY(-2px);
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| 43 |
+
box-shadow: 0 4px 6px rgba(0,0,0,0.1);
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| 44 |
+
}
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| 45 |
+
.result-container {
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| 46 |
+
background-color: #F3F4F6;
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| 47 |
+
padding: 1.5rem;
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| 48 |
+
border-radius: 10px;
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| 49 |
+
margin-top: 1.5rem;
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| 50 |
+
border-left: 5px solid #3B82F6;
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| 51 |
+
}
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| 52 |
+
.sidebar-item {
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| 53 |
+
padding: 0.75rem;
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| 54 |
+
border-radius: 5px;
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| 55 |
+
margin-bottom: 0.5rem;
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| 56 |
+
cursor: pointer;
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| 57 |
+
transition: background-color 0.2s;
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| 58 |
+
}
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| 59 |
+
.sidebar-item:hover {
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| 60 |
+
background-color: #E5E7EB;
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| 61 |
+
}
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| 62 |
+
.sidebar-item.active {
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| 63 |
+
background-color: #DBEAFE;
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| 64 |
+
font-weight: bold;
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| 65 |
+
}
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| 66 |
+
.metric-card {
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| 67 |
+
background-color: #EFF6FF;
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| 68 |
+
padding: 1rem;
|
| 69 |
+
border-radius: 8px;
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| 70 |
+
text-align: center;
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| 71 |
+
box-shadow: 0 2px 4px rgba(0,0,0,0.05);
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| 72 |
+
}
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| 73 |
+
.metric-value {
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| 74 |
+
font-size: 1.5rem;
|
| 75 |
+
font-weight: bold;
|
| 76 |
+
color: #1E40AF;
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| 77 |
+
}
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| 78 |
+
.metric-label {
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| 79 |
+
font-size: 0.9rem;
|
| 80 |
+
color: #6B7280;
|
| 81 |
+
}
|
| 82 |
+
</style>
|
| 83 |
+
""", unsafe_allow_html=True)
|
| 84 |
+
|
| 85 |
+
# Configuration
|
| 86 |
+
MODEL_NAME = "meta-llama/Meta-Llama-3-8B-Instruct"
|
| 87 |
+
HF_API_KEY = os.getenv("HF_API_KEY")
|
| 88 |
+
COMPLIANCE_RULES = {"prohibited_words": ["sue", "arrest", "threaten"], "max_installment_ratio": 0.3}
|
| 89 |
+
|
| 90 |
+
# Initialize Hugging Face client
|
| 91 |
+
@st.cache_resource
|
| 92 |
+
def get_client():
|
| 93 |
+
return InferenceClient(
|
| 94 |
+
model=MODEL_NAME,
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| 95 |
+
token=HF_API_KEY
|
| 96 |
+
)
|
| 97 |
+
|
| 98 |
+
# Sample data (Mock Database)
|
| 99 |
+
DEBTORS = {
|
| 100 |
+
1000: {
|
| 101 |
+
"debtor_id": 1000,
|
| 102 |
+
"name": "Rami",
|
| 103 |
+
"age": 35,
|
| 104 |
+
"preferred_language": "English",
|
| 105 |
+
"preferred_channel": "Email",
|
| 106 |
+
"income": 60000,
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| 107 |
+
"outstanding_balance": 1500,
|
| 108 |
+
"installments": 15,
|
| 109 |
+
"last_payment_date": "2023-11-01",
|
| 110 |
+
"dispute_history": []
|
| 111 |
+
},
|
| 112 |
+
1001: {
|
| 113 |
+
"debtor_id": 1001,
|
| 114 |
+
"name": "Jane Doe",
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| 115 |
+
"age": 35,
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| 116 |
+
"preferred_language": "English",
|
| 117 |
+
"preferred_channel": "SMS",
|
| 118 |
+
"income": 45000,
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| 119 |
+
"outstanding_balance": 2500,
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| 120 |
+
"installments": 12,
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| 121 |
+
"last_payment_date": "2023-10-15",
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| 122 |
+
"dispute_history": ["Billing error on 2023-09-01"]
|
| 123 |
+
}
|
| 124 |
+
}
|
| 125 |
+
|
| 126 |
+
# Business Logic Functions
|
| 127 |
+
def optimize_channel(debtor_data: dict) -> dict:
|
| 128 |
+
age = debtor_data["age"]
|
| 129 |
+
return {
|
| 130 |
+
"channel": "SMS" if age < 35 else "Email",
|
| 131 |
+
"best_time": "18:00-20:00" if age < 35 else "09:00-12:00"
|
| 132 |
+
}
|
| 133 |
+
|
| 134 |
+
def generate_message(debtor_data: dict) -> str:
|
| 135 |
+
try:
|
| 136 |
+
client = get_client()
|
| 137 |
+
|
| 138 |
+
prompt = f"""<|begin_of_text|>
|
| 139 |
+
<|start_header_id|>system<|end_header_id|>
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| 140 |
+
Generate a friendly debt collection message in {debtor_data['preferred_language']}.
|
| 141 |
+
Avoid these words: {COMPLIANCE_RULES['prohibited_words']}.<|eot_id|>
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| 142 |
+
|
| 143 |
+
<|start_header_id|>user<|end_header_id|>
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| 144 |
+
Debtor: {debtor_data['name']}
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| 145 |
+
Last Payment: {debtor_data['last_payment_date']}
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| 146 |
+
Balance: ${debtor_data['outstanding_balance']}<|eot_id|>
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| 147 |
+
|
| 148 |
+
<|start_header_id|>assistant<|end_header_id|>
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| 149 |
+
"""
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| 150 |
+
|
| 151 |
+
response = client.text_generation(
|
| 152 |
+
prompt,
|
| 153 |
+
max_new_tokens=200,
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| 154 |
+
temperature=0.7
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| 155 |
+
)
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| 156 |
+
print(response)
|
| 157 |
+
return response.strip()
|
| 158 |
+
|
| 159 |
+
except Exception as e:
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| 160 |
+
st.error(f"Error generating message: {str(e)}")
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| 161 |
+
return "Hello, this is a friendly reminder about your outstanding balance. Please contact us to discuss payment options."
|
| 162 |
+
|
| 163 |
+
def calculate_payment_plan(debtor_data: dict) -> dict:
|
| 164 |
+
max_payment = debtor_data["income"] * COMPLIANCE_RULES["max_installment_ratio"]
|
| 165 |
+
installments = debtor_data["installments"]
|
| 166 |
+
return {
|
| 167 |
+
"monthly_payment": round(debtor_data["outstanding_balance"] / installments, 2),
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| 168 |
+
"duration_months": installments,
|
| 169 |
+
"due_date": (datetime.now() + timedelta(days=15)).strftime("%Y-%m-%d")
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| 170 |
+
}
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| 171 |
+
|
| 172 |
+
def generate_negotiation_strategy(debtor_data: dict) -> str:
|
| 173 |
+
try:
|
| 174 |
+
client = get_client()
|
| 175 |
+
|
| 176 |
+
prompt = f"""<|begin_of_text|>
|
| 177 |
+
<|start_header_id|>system<|end_header_id|>
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| 178 |
+
Generate a negotiation strategy for a debt collection agent. Include personalized payment options and dispute handling recommendations.<|eot_id|>
|
| 179 |
+
|
| 180 |
+
<|start_header_id|>user<|end_header_id|>
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| 181 |
+
Debtor: {debtor_data['name']}
|
| 182 |
+
Income: ${debtor_data['income']}
|
| 183 |
+
Balance: ${debtor_data['outstanding_balance']}
|
| 184 |
+
Installments: {debtor_data['installments']}
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| 185 |
+
Dispute History: {debtor_data['dispute_history'] if debtor_data['dispute_history'] else "None"}<|eot_id|>
|
| 186 |
+
|
| 187 |
+
<|start_header_id|>assistant<|end_header_id|>
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| 188 |
+
"""
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| 189 |
+
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| 190 |
+
response = client.text_generation(
|
| 191 |
+
prompt,
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| 192 |
+
max_new_tokens=300,
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| 193 |
+
temperature=0.7
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| 194 |
+
)
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| 195 |
+
print(response)
|
| 196 |
+
return response.strip()
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| 197 |
+
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| 198 |
+
except Exception as e:
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| 199 |
+
st.error(f"Error generating negotiation strategy: {str(e)}")
|
| 200 |
+
return "Recommend standard payment plan with flexible options. Address any disputes promptly and professionally."
|
| 201 |
+
|
| 202 |
+
def get_message_response(debtor_id):
|
| 203 |
+
debtor = DEBTORS.get(debtor_id)
|
| 204 |
+
if not debtor:
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| 205 |
+
return {"error": "Debtor not found"}
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| 206 |
+
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| 207 |
+
channel_info = optimize_channel(debtor)
|
| 208 |
+
return {
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| 209 |
+
"debtor_id": debtor_id,
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| 210 |
+
"message": generate_message(debtor),
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| 211 |
+
"channel": channel_info["channel"],
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| 212 |
+
"send_time": f"{datetime.now().date()}T{channel_info['best_time']}"
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| 213 |
+
}
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| 214 |
+
|
| 215 |
+
def get_payment_plan_response(debtor_id):
|
| 216 |
+
debtor = DEBTORS.get(debtor_id)
|
| 217 |
+
if not debtor:
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| 218 |
+
return {"error": "Debtor not found"}
|
| 219 |
+
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| 220 |
+
return {
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| 221 |
+
"debtor_id": debtor_id,
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| 222 |
+
"payment_plan": calculate_payment_plan(debtor),
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| 223 |
+
"negotiation_strategy": generate_negotiation_strategy(debtor)
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| 224 |
+
}
|
| 225 |
+
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| 226 |
+
# Initialize session state
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| 227 |
+
if 'selected_debtor_id' not in st.session_state:
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| 228 |
+
st.session_state.selected_debtor_id = None
|
| 229 |
+
if 'message_response' not in st.session_state:
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| 230 |
+
st.session_state.message_response = None
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| 231 |
+
if 'payment_plan' not in st.session_state:
|
| 232 |
+
st.session_state.payment_plan = None
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| 233 |
+
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| 234 |
+
# Calculate total outstanding balance
|
| 235 |
+
total_outstanding = sum(debtor["outstanding_balance"] for debtor in DEBTORS.values())
|
| 236 |
+
|
| 237 |
+
# Check for API key
|
| 238 |
+
if not HF_API_KEY:
|
| 239 |
+
st.error("Hugging Face API key not found. Please set the HF_API_KEY environment variable.")
|
| 240 |
+
st.stop()
|
| 241 |
+
|
| 242 |
+
# Sidebar - Debtor selection
|
| 243 |
+
with st.sidebar:
|
| 244 |
+
st.markdown("<h2 style='text-align: center;'>Debtors</h2>", unsafe_allow_html=True)
|
| 245 |
+
st.markdown("<hr>", unsafe_allow_html=True)
|
| 246 |
+
|
| 247 |
+
# Using buttons for debtor selection
|
| 248 |
+
for debtor_id, debtor in DEBTORS.items():
|
| 249 |
+
if st.button(f"{debtor['name']} (ID: {debtor_id})", key=f"select_{debtor_id}"):
|
| 250 |
+
st.session_state.selected_debtor_id = debtor_id
|
| 251 |
+
st.session_state.message_response = None
|
| 252 |
+
st.session_state.payment_plan = None
|
| 253 |
+
|
| 254 |
+
st.markdown("<hr>", unsafe_allow_html=True)
|
| 255 |
+
|
| 256 |
+
# Metrics
|
| 257 |
+
st.markdown("<h3 style='text-align: center;'>Summary</h3>", unsafe_allow_html=True)
|
| 258 |
+
st.markdown(f"""
|
| 259 |
+
<div class="metric-card">
|
| 260 |
+
<div class="metric-value">{len(DEBTORS)}</div>
|
| 261 |
+
<div class="metric-label">Active Debtors</div>
|
| 262 |
+
</div>
|
| 263 |
+
""", unsafe_allow_html=True)
|
| 264 |
+
st.markdown(f"""
|
| 265 |
+
<div class="metric-card" style="margin-top: 1rem;">
|
| 266 |
+
<div class="metric-value">${total_outstanding}</div>
|
| 267 |
+
<div class="metric-label">Total Outstanding</div>
|
| 268 |
+
</div>
|
| 269 |
+
""", unsafe_allow_html=True)
|
| 270 |
+
|
| 271 |
+
# Model info
|
| 272 |
+
st.markdown("<hr>", unsafe_allow_html=True)
|
| 273 |
+
st.markdown("<h3 style='text-align: center;'>Model</h3>", unsafe_allow_html=True)
|
| 274 |
+
st.markdown(f"**Using:** {MODEL_NAME}")
|
| 275 |
+
|
| 276 |
+
# Main content
|
| 277 |
+
st.markdown("<h1 class='main-header'>Debt Collection AI</h1>", unsafe_allow_html=True)
|
| 278 |
+
|
| 279 |
+
# Display selected debtor information
|
| 280 |
+
if st.session_state.selected_debtor_id:
|
| 281 |
+
debtor = DEBTORS[st.session_state.selected_debtor_id]
|
| 282 |
+
|
| 283 |
+
# Create columns for debtor info
|
| 284 |
+
col1, col2, col3 = st.columns(3)
|
| 285 |
+
with col1:
|
| 286 |
+
st.markdown(f"### {debtor['name']}")
|
| 287 |
+
st.markdown(f"**ID:** {debtor['debtor_id']}")
|
| 288 |
+
st.markdown(f"**Age:** {debtor['age']}")
|
| 289 |
+
with col2:
|
| 290 |
+
st.markdown("### Contact Info")
|
| 291 |
+
st.markdown(f"**Language:** {debtor['preferred_language']}")
|
| 292 |
+
st.markdown(f"**Channel:** {debtor['preferred_channel']}")
|
| 293 |
+
with col3:
|
| 294 |
+
st.markdown("### Financial Info")
|
| 295 |
+
st.markdown(f"**Balance:** ${debtor['outstanding_balance']}")
|
| 296 |
+
st.markdown(f"**Installments:** {debtor['installments']}")
|
| 297 |
+
st.markdown(f"**Last Payment:** {debtor['last_payment_date']}")
|
| 298 |
+
|
| 299 |
+
st.markdown("<hr>", unsafe_allow_html=True)
|
| 300 |
+
|
| 301 |
+
# Action buttons
|
| 302 |
+
col1, col2 = st.columns(2)
|
| 303 |
+
|
| 304 |
+
with col1:
|
| 305 |
+
st.markdown("""
|
| 306 |
+
<div class="agent-button" id="message-btn">
|
| 307 |
+
<h3>Agent 1: Empathy-Driven Communicator</h3>
|
| 308 |
+
<p>Create an empathetic collection message</p>
|
| 309 |
+
</div>
|
| 310 |
+
""", unsafe_allow_html=True)
|
| 311 |
+
if st.button("Generate Message", key="gen_message"):
|
| 312 |
+
with st.spinner("Agent 1 is generating a message..."):
|
| 313 |
+
# Get response
|
| 314 |
+
response = get_message_response(st.session_state.selected_debtor_id)
|
| 315 |
+
if response and "error" not in response:
|
| 316 |
+
st.session_state.message_response = response
|
| 317 |
+
st.session_state.payment_plan = None
|
| 318 |
+
else:
|
| 319 |
+
st.error(response.get("error", "Unknown error occurred"))
|
| 320 |
+
|
| 321 |
+
with col2:
|
| 322 |
+
st.markdown("""
|
| 323 |
+
<div class="agent-button" id="payment-btn">
|
| 324 |
+
<h3>Agent 2: Negotiation & Payment Planner</h3>
|
| 325 |
+
<p>Create a personalized payment plan</p>
|
| 326 |
+
</div>
|
| 327 |
+
""", unsafe_allow_html=True)
|
| 328 |
+
if st.button("Calculate Plan", key="calc_plan"):
|
| 329 |
+
with st.spinner("Agent 2 is analyzing and planning..."):
|
| 330 |
+
# Get response
|
| 331 |
+
response = get_payment_plan_response(st.session_state.selected_debtor_id)
|
| 332 |
+
if response and "error" not in response:
|
| 333 |
+
st.session_state.payment_plan = response
|
| 334 |
+
st.session_state.message_response = None
|
| 335 |
+
else:
|
| 336 |
+
st.error(response.get("error", "Unknown error occurred"))
|
| 337 |
+
|
| 338 |
+
# Display results
|
| 339 |
+
if st.session_state.message_response:
|
| 340 |
+
st.markdown("<div class='result-container'>", unsafe_allow_html=True)
|
| 341 |
+
st.markdown("### Agent 1: Empathy-Driven Communication")
|
| 342 |
+
st.markdown(f"**Channel:** {st.session_state.message_response['channel']}")
|
| 343 |
+
st.markdown(f"**Best Send Time:** {st.session_state.message_response['send_time'].split('T')[1]}")
|
| 344 |
+
st.markdown("#### Message Content:")
|
| 345 |
+
st.markdown(f"```\n{st.session_state.message_response['message']}\n```")
|
| 346 |
+
st.markdown("</div>", unsafe_allow_html=True)
|
| 347 |
+
|
| 348 |
+
elif st.session_state.payment_plan:
|
| 349 |
+
st.markdown("<div class='result-container'>", unsafe_allow_html=True)
|
| 350 |
+
st.markdown("### Agent 2: Negotiation & Payment Plan")
|
| 351 |
+
plan = st.session_state.payment_plan['payment_plan']
|
| 352 |
+
st.markdown(f"**Monthly Payment:** ${plan['monthly_payment']}")
|
| 353 |
+
st.markdown(f"**Duration:** {plan['duration_months']} months")
|
| 354 |
+
st.markdown(f"**First Payment Due:** {plan['due_date']}")
|
| 355 |
+
|
| 356 |
+
st.markdown("#### Negotiation Strategy:")
|
| 357 |
+
st.markdown(f"{st.session_state.payment_plan['negotiation_strategy']}")
|
| 358 |
+
st.markdown("</div>", unsafe_allow_html=True)
|
| 359 |
+
|
| 360 |
+
else:
|
| 361 |
+
st.info("👈 Please select a debtor from the sidebar to get started.")
|
| 362 |
+
|
| 363 |
+
# Footer
|
| 364 |
+
st.markdown("<hr>", unsafe_allow_html=True)
|
| 365 |
+
st.markdown("<p style='text-align: center; color: #6B7280;'>© 2025 Debt Collection AI System</p>", unsafe_allow_html=True)
|