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d287a79 385ccc1 d287a79 385ccc1 d287a79 385ccc1 d287a79 385ccc1 d287a79 | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 | # Copyright (c) Meta Platforms, Inc. and affiliates.
# All rights reserved.
#
# This source code is licensed under the BSD-style license found in the
# LICENSE file in the root directory of this source tree.
"""Customer Support Env Environment Client."""
from typing import Dict
from openenv.core import EnvClient
from openenv.core.client_types import StepResult
from openenv.core.env_server.types import State
from .models import CustomerSupportAction, CustomerSupportObservation
class CustomerSupportEnv(
EnvClient[CustomerSupportAction, CustomerSupportObservation, State]
):
"""
Client for the Customer Support Env Environment.
This client maintains a persistent WebSocket connection to the environment server,
enabling efficient multi-step interactions with lower latency.
Each client instance has its own dedicated environment session on the server.
Example:
>>> with CustomerSupportEnv(base_url="http://localhost:8000") as client:
... result = client.reset()
... print(result.observation.customer_message)
...
... result = client.step(CustomerSupportAction(
... category="billing",
... priority="high",
... assigned_team="billing",
... response_draft="I'll help you with your billing issue."
... ))
... print(result.observation.reward)
"""
def _step_payload(self, action: CustomerSupportAction) -> Dict:
"""
Convert CustomerSupportAction to JSON payload for step message.
Args:
action: CustomerSupportAction instance
Returns:
Dictionary representation suitable for JSON encoding
"""
return {
"category": action.category,
"priority": action.priority,
"assigned_team": action.assigned_team,
"response_draft": action.response_draft,
"internal_notes": action.internal_notes,
"escalate": action.escalate,
}
def _parse_result(self, payload: Dict) -> StepResult[CustomerSupportObservation]:
"""
Parse server response into StepResult[CustomerSupportObservation].
Args:
payload: JSON response data from server
Returns:
StepResult with CustomerSupportObservation
"""
obs_data = payload.get("observation", {})
observation = CustomerSupportObservation(
ticket_id=obs_data.get("ticket_id", ""),
timestamp=obs_data.get("timestamp", ""),
customer_id=obs_data.get("customer_id", ""),
channel=obs_data.get("channel", "email"),
customer_message=obs_data.get("customer_message", ""),
account_age_days=obs_data.get("account_age_days", 0),
total_tickets=obs_data.get("total_tickets", 0),
resolved_tickets=obs_data.get("resolved_tickets", 0),
satisfaction_score=obs_data.get("satisfaction_score", 3.0),
is_premium=obs_data.get("is_premium", False),
lifetime_value=obs_data.get("lifetime_value", 0.0),
previous_interactions=obs_data.get("previous_interactions", []),
attachments=obs_data.get("attachments", []),
task_id=obs_data.get("task_id", "easy"),
done=payload.get("done", False),
reward=payload.get("reward"),
metadata=obs_data.get("metadata", {}),
)
return StepResult(
observation=observation,
reward=payload.get("reward"),
done=payload.get("done", False),
)
def _parse_state(self, payload: Dict) -> State:
"""
Parse server response into State object.
Args:
payload: JSON response from state request
Returns:
State object with episode_id and step_count
"""
return State(
episode_id=payload.get("episode_id"),
step_count=payload.get("step_count", 0),
)
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