artifacts/sample_uploads/customer_feedback_upload_sample.csv

review_id,channel,title,review_text,rating_hint
cf-001,email,Delayed replacement part,"The replacement part arrived four days later than promised and the tracking page never updated. The machine is working again now, but the delay was frustrating.",negative
cf-002,app_store,Smooth onboarding,"Setup took less than ten minutes and the guided checklist made the first project easy to launch. This was the fastest onboarding we have had with a new tool.",positive
cf-003,survey,Billing page keeps resetting,"Every time I update the card details the billing page refreshes and removes the information I typed. I had to try five times before the payment finally went through.",negative
cf-004,chat,Helpful support follow-up,"I contacted support about duplicate notifications and they fixed the rule the same afternoon. The follow-up note was clear and saved me another round of back and forth.",positive
cf-005,email,Premium feel but weak battery,"The packaging looks great and the device feels solid, but the battery barely lasts half a day. I expected much better at this price.",negative
cf-006,marketplace,Exceeded expectations,"The product matched the photos, arrived on time, and worked right out of the box. I would happily order from this brand again.",positive
cf-007,survey,Reporting dashboard is slower,"The new dashboard layout looks cleaner, but large reports now take noticeably longer to load. Our team lost time during the monthly review because of the lag.",negative
cf-008,chat,Refund handled quickly,"The first shipment was missing one item, but the agent processed a refund within minutes and emailed the confirmation right away.",positive
cf-009,email,Confusing subscription renewal,"I did not realize the annual plan would renew automatically and the reminder email was too easy to miss. Canceling was possible, but the flow felt intentionally hard to find.",negative
cf-010,app_store,Very reliable for daily work,"We use the app every day for customer tracking and it has been stable for months. Search is fast and the export tools are easy for the team to use.",positive
cf-011,survey,Packaging arrived damaged,"The outer box was crushed and one corner of the product was scratched when I opened it. It still works, but it did not feel like a premium delivery experience.",negative
cf-012,chat,Live chat solved my login issue,"I was locked out after resetting my password, and the live chat team restored access in under five minutes. The whole interaction felt calm and professional.",positive
cf-013,email,Notifications are too noisy,"The system sends alerts for every minor change, so the important warnings get buried. We need better controls or our team will start ignoring them.",negative
cf-014,marketplace,Great value for the price,"The sound quality is better than I expected and the build feels sturdy. For the price, this was an easy recommendation.",positive
cf-015,survey,Missing feature after update,"After the last update, the bulk edit option disappeared from our workspace. That feature was part of our weekly workflow and its removal created extra manual work.",negative
cf-016,email,Quick delivery and simple setup,"The package arrived a day early and the instructions were easy to follow. I was able to start using the product immediately.",positive
cf-017,chat,Knowledge base did not help,"The help articles looked polished, but none of them covered the error code I was seeing. I had to contact support anyway after wasting twenty minutes searching.",negative
cf-018,marketplace,Support team was excellent,"The unit failed during the first week, but the replacement was approved quickly and the support agent checked in afterward. That level of service restored my confidence.",positive
cf-019,survey,Mobile app crashes on upload,"Uploading photos from the mobile app still causes a crash on my phone. I have retried after reinstalling and the issue remains.",negative
cf-020,email,Clear weekly summaries,"The weekly summary emails are concise and actually highlight what needs attention. They make it much easier to keep leadership updated.",positive
cf-021,app_store,Search relevance needs work,"Search returns loosely related results before exact matches, which makes it hard to find the right record quickly. This is one of the biggest pain points in the app.",negative
cf-022,chat,Easy return process,"The return label was generated instantly and the status page kept me informed at each step. This was one of the easiest return experiences I have had.",positive
cf-023,email,Good product but poor documentation,"The core product works well once configured, but the setup guide skips key steps for team permissions. We eventually figured it out, though it took longer than it should have.",negative
cf-024,marketplace,Consistent quality across orders,"We placed three orders this quarter and each one arrived complete and on time. That consistency makes procurement much easier for us.",positive