channel: email

title: Delayed replacement part

review_text: The replacement part arrived four days later than promised and the tracking page never updated. The machine is working again now, but the delay was frustrating.

rating_hint: negative


title: Smooth onboarding

review_text: Setup took less than ten minutes and the guided checklist made the first project easy to launch. This was the fastest onboarding we have had with a new tool.

rating_hint: positive


channel: survey

title: Billing page keeps resetting

review_text: Every time I update the card details the billing page refreshes and removes the information I typed. I had to try five times before the payment finally went through.


channel: chat

title: Helpful support follow-up

review_text: I contacted support about duplicate notifications and they fixed the rule the same afternoon. The follow-up note was clear and saved me another round of back and forth.


title: Premium feel but weak battery

review_text: The packaging looks great and the device feels solid, but the battery barely lasts half a day. I expected much better at this price.


channel: marketplace

title: Exceeded expectations

review_text: The product matched the photos, arrived on time, and worked right out of the box. I would happily order from this brand again.