import React from 'react'; import { useNavigate } from 'react-router-dom'; import { ArrowLeft, ArrowRight, Bot, CheckCircle, Users, MessageSquare, Zap, Database } from 'lucide-react'; const flowSteps = [ { icon: MessageSquare, title: 'Ticket Received', desc: 'User submits an issue via web form, email, or chat.', color: 'bg-blue-100 text-blue-600' }, { icon: Database, title: 'Knowledge Check', desc: 'AI scans historical tickets for a matching resolved issue.', color: 'bg-purple-100 text-purple-600' }, { icon: Bot, title: 'Auto-Resolve (if match found)', desc: 'Chatbot sends the proven solution and marks ticket resolved.', color: 'bg-emerald-100 text-emerald-600' }, { icon: Users, title: 'Human Escalation (if no match)', desc: 'Routes to the correct team with full context pre-filled.', color: 'bg-orange-100 text-orange-600' }, ]; const autoResolvable = [ 'Password reset requests', 'Software license activation', 'VPN setup instructions', 'Printer driver installation', 'Email account configuration', 'MFA / 2FA setup guidance', 'Common app crashes (known fixes)', 'Account unlock requests', ]; export default function SmartResolutionFeature() { const navigate = useNavigate(); return (
Our AI checks your historical ticket database. If it's seen this issue before — and knows the fix — it resolves it automatically, 24/7.
{desc}
These are the most common request types our AI handles end-to-end.
Let the AI handle Tier-1. Your team focuses on what matters.