[
  {
    "ticket_id": "617326",
    "original_text": "User unresponsive; investigate potential connectivity/session timeout issue.",
    "ocr_text": "",
    "original_prediction": {
      "category": "General",
      "subcategory": "Incomplete Information",
      "priority": "Low",
      "assigned_team": "IT Service Desk"
    },
    "corrected_prediction": {
      "category": "Access",
      "subcategory": "Incomplete Information",
      "priority": "Low",
      "assigned_team": "IT Service Desk"
    },
    "changed_fields": [
      "category"
    ],
    "confidence": 0.0,
    "timestamp": "2026-02-24T18:49:25.804911Z"
  }
]