{"Access | Password Reset": 0, "Access | Login Failure": 1, "Access | Access Request": 2, "Software | Software Install": 3, "Software | Data Loss": 4, "Hardware | Overheating": 5, "Access | Permission Issue": 6, "Hardware | Hardware Failure": 7, "Network | DNS Problem": 8, "Software | Application Crash": 9, "Network | Internet Slow": 10, "Hardware | Keyboard/Mouse": 11, "Network | Remote Access": 12, "Access | MFA Problem": 13, "Software | Update Problem": 14, "Hardware | Laptop Issue": 15, "Software | Compatibility": 16, "Software | Configuration": 17, "Network | VPN Connection": 18, "Access | Account Expired": 19, "Network | WiFi Issue": 20, "Hardware | Battery Issue": 21, "Network | Firewall Block": 22, "Access | Role Change": 23, "Network | Proxy Error": 24, "Access | Account Unlock": 25, "Software | License Issue": 26, "Hardware | Blue Screen": 27, "Hardware | Monitor Problem": 28, "Hardware | Printer Error": 29, "Software | Performance": 30, "Network | Network Drive": 31}