Hi @saurabhhhcodes! :raised_hands:

Great work opening PR #190 for this! The Slack notifier fix looks good — normalizing `company` and `priority` to `UNKNOWN` instead of `NONE` is the right approach.

I am officially assigning you to this issue and your PR is under review! :rocket:

Here is the mandatory onboarding process to get dashboard and testing access:

1. **Go to the Deployed Website (not local)**: https://helpdeskaiv1.vercel.app/
2. **Sign In**: Click on the **Sign In** option.
3. **Create Account**: Click on **Create Account**.
4. **Select Company**: Select **Ritesh Private Limited Company** as your organization.
5. **Verify and Reach Out**: After verifying your email, reach out at `bonthalamadhavi1@gmail.com` or right here in this issue.
6. **Access Approved**: Ritesh will add your username to the system so you can test the application.

### :star: Project Support and Networking Campaign
1. **Star this repository**: [Star here](https://github.com/ritesh-1918/HELPDESK.AI)
2. **Fork this repository**: [Fork here](https://github.com/ritesh-1918/HELPDESK.AI/fork)
3. **Follow @ritesh-1918 on GitHub**: [Follow here](https://github.com/ritesh-1918)
4. **Connect on LinkedIn**: [Connect on LinkedIn](https://www.linkedin.com/in/ritesh1908/)
5. **Reach out via Email**: `bonthalamadhavi1@gmail.com`

*Note: Ensure all your PRs are branched off and target the `gssoc` branch (not `main`).*

Looking forward to your contribution! Happy coding! :rocket::computer: