[
  {
    "id": "easy_001",
    "product": "Running Shoes",
    "price": 2999,
    "days_since_delivery": 2,
    "issue_type": "damaged",
    "customer_message": "The sole came off after one use",
    "has_images": true,
    "return_history": 0,
    "policy": {
      "return_window_days": 7,
      "allow_used": false
    },
    "expected_action": "approve_refund"
  },
  {
    "id": "easy_002",
    "product": "T-Shirt",
    "price": 799,
    "days_since_delivery": 1,
    "issue_type": "wrong_item",
    "customer_message": "I ordered black but got red",
    "has_images": true,
    "return_history": 0,
    "policy": {
      "return_window_days": 7,
      "allow_used": false
    },
    "expected_action": "approve_replacement"
  },
  {
    "id": "easy_003",
    "product": "Headphones",
    "price": 1999,
    "days_since_delivery": 3,
    "issue_type": "not_needed",
    "customer_message": "I changed my mind",
    "has_images": false,
    "return_history": 0,
    "policy": {
      "return_window_days": 7,
      "allow_used": false
    },
    "expected_action": "reject"
  },
  {
    "id": "easy_004",
    "product": "Backpack",
    "price": 1499,
    "days_since_delivery": 2,
    "issue_type": "damaged",
    "customer_message": "Zip broke on first use",
    "has_images": true,
    "return_history": 0,
    "policy": {
      "return_window_days": 7,
      "allow_used": false
    },
    "expected_action": "approve_refund"
  },
  {
    "id": "easy_005",
    "product": "Mobile Case",
    "price": 499,
    "days_since_delivery": 1,
    "issue_type": "wrong_item",
    "customer_message": "Received wrong color",
    "has_images": true,
    "return_history": 0,
    "policy": {
      "return_window_days": 7,
      "allow_used": false
    },
    "expected_action": "approve_replacement"
  },
  {
    "id": "easy_006",
    "product": "Sunglasses",
    "price": 1299,
    "days_since_delivery": 2,
    "issue_type": "not_needed",
    "customer_message": "No longer want it",
    "has_images": false,
    "return_history": 0,
    "policy": {
      "return_window_days": 7,
      "allow_used": false
    },
    "expected_action": "reject"
  }
]