[
  {
    "id": "hard_001",
    "product": "Laptop",
    "price": 75000,
    "days_since_delivery": 10,
    "issue_type": "damaged",
    "customer_message": "Screen flickers sometimes, please refund urgently",
    "has_images": false,
    "return_history": 0,
    "policy": {
      "return_window_days": 7,
      "allow_used": true
    },
    "expected_action": "request_info"
  },
  {
    "id": "hard_002",
    "product": "Jacket",
    "price": 4999,
    "days_since_delivery": 3,
    "issue_type": "fake_claim",
    "customer_message": "This looks used already, very disappointed",
    "has_images": false,
    "return_history": 5,
    "policy": {
      "return_window_days": 7,
      "allow_used": false
    },
    "expected_action": "reject"
  },
  {
    "id": "hard_003",
    "product": "Smartphone",
    "price": 30000,
    "days_since_delivery": 8,
    "issue_type": "damaged",
    "customer_message": "Battery drains fast, need refund",
    "has_images": false,
    "return_history": 0,
    "policy": {
      "return_window_days": 7,
      "allow_used": true
    },
    "expected_action": "request_info"
  },
  {
    "id": "hard_004",
    "product": "Shoes",
    "price": 3999,
    "days_since_delivery": 2,
    "issue_type": "fake_claim",
    "customer_message": "Looks worn already",
    "has_images": false,
    "return_history": 6,
    "policy": {
      "return_window_days": 7,
      "allow_used": false
    },
    "expected_action": "reject"
  },
  {
    "id": "hard_005",
    "product": "Tablet",
    "price": 20000,
    "days_since_delivery": 6,
    "issue_type": "damaged",
    "customer_message": "Screen has a faint line, not sure if it's serious",
    "has_images": true,
    "return_history": 1,
    "policy": {
      "return_window_days": 7,
      "allow_used": true
    },
    "expected_action": "approve_replacement"
  }
]