[
  {
    "id": "medium_001",
    "product": "Sneakers",
    "price": 3499,
    "days_since_delivery": 5,
    "issue_type": "size_issue",
    "customer_message": "Size doesn't fit but I wore them once",
    "has_images": false,
    "return_history": 1,
    "policy": {
      "return_window_days": 7,
      "allow_used": false
    },
    "expected_action": "reject"
  },
  {
    "id": "medium_002",
    "product": "Watch",
    "price": 5999,
    "days_since_delivery": 6,
    "issue_type": "damaged",
    "customer_message": "There is a scratch but still works",
    "has_images": true,
    "return_history": 0,
    "policy": {
      "return_window_days": 7,
      "allow_used": true
    },
    "expected_action": "approve_replacement"
  },
  {
    "id": "medium_003",
    "product": "Jeans",
    "price": 2499,
    "days_since_delivery": 4,
    "issue_type": "size_issue",
    "customer_message": "Too tight, wore once outside",
    "has_images": false,
    "return_history": 2,
    "policy": {
      "return_window_days": 7,
      "allow_used": false
    },
    "expected_action": "reject"
  },
  {
    "id": "medium_004",
    "product": "Bluetooth Speaker",
    "price": 2999,
    "days_since_delivery": 6,
    "issue_type": "damaged",
    "customer_message": "Sound is distorted sometimes",
    "has_images": false,
    "return_history": 0,
    "policy": {
      "return_window_days": 7,
      "allow_used": true
    },
    "expected_action": "request_info"
  },
  {
    "id": "medium_005",
    "product": "Keyboard",
    "price": 1999,
    "days_since_delivery": 3,
    "issue_type": "damaged",
    "customer_message": "Some keys not working",
    "has_images": true,
    "return_history": 0,
    "policy": {
      "return_window_days": 7,
      "allow_used": false
    },
    "expected_action": "approve_replacement"
  }
]