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kb/kb_maintenance.md

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+# 📘 4. How to Maintain and Update a Knowledge Base Effectively
+A KB becomes outdated quickly without proactive management.
+
+
+---
+
+
+## 1. Set Review Cycles
+
+
+- Product features → every 3 months
+- Policies → every 6 months
+- FAQs → yearly
+- Troubleshooting → ongoing
+
+
+Assign deadlines and owners.
+
+
+---
+
+
+## 2. Create a Governance Model
+
+
+Define who:
+- Writes
+- Reviews
+- Approves
+- Publishes
+
+
+Governance keeps quality consistent.
+
+
+---
+
+
+## 3. Use Version Control
+
+
+Track:
+- Changelogs
+- Archived versions
+- “Last updated” dates
+
+
+Avoid silent updates.
+
+
+---
+
+
+## 4. Tie KB Updates to Product Releases
+
+
+Each product update should trigger:
+- Article updates
+- Screenshot checks
+- Removal of outdated content
+
+
+---
+
+
+## 5. Leverage Feedback Loops
+
+
+Use:
+- Search analytics
+- Chatbot fallbacks
+- Support interactions
+- Agent suggestions
+
+
+Content evolves with user behavior.