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sofzcc commited on Nov 27, 2025

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Update kb/kb_best_practices.md

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@@ -118,4 +118,4 @@ When in doubt, a good knowledge base article should:
 - Be easy to find
 - Be easy to scan
 - Be easy to follow
-- Solve the reader’s problem without needing a support ticket

 - Be easy to find
 - Be easy to scan
 - Be easy to follow
+- Solve the reader’s problem without needing a support ticket