Create Knowledge_Base_Structure

kb/Knowledge_Base_Structure

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+# 📘 2. Knowledge Base Structure & Information Architecture Best Practices
+---
+
+
+## 1. Create a Logical Hierarchy
+
+
+Use broad categories, then subcategories:
+- Product / Features
+- Account & Billing
+- Getting Started
+- Troubleshooting
+- Policies
+
+
+Each article should naturally fit in one place.
+
+
+---
+
+
+## 2. Use Strong Naming Conventions
+
+
+Titles should be:
+- **Actionable** (“Set Up Two-Factor Authentication”)
+- **Predictable**
+- **Search-friendly**
+
+
+Avoid internal jargon.
+
+
+---
+
+
+## 3. Choose a Taxonomy Style
+
+
+Successful KBs use:
+- Hierarchical categories
+- Tags
+- Metadata (audience, version, difficulty)
+
+
+Tags must be purposeful.
+
+
+---
+
+
+## 4. Avoid Overcategorization
+
+
+**Rule:** If a category has fewer than **5 articles**, merge it.
+
+
+Less is more.
+
+
+---
+
+
+## 5. Build With Search in Mind
+
+
+Improve findability by:
+- Using natural language
+- Adding synonyms
+- Enhancing metadata
+- Avoiding duplicates
+
+
+---
+
+
+## 6. Establish Ownership
+
+
+Assign owners:
+- Support
+- Product
+- Engineering
+- Knowledge Manager
+
+
+Without ownership, structure deteriorates.