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Update app.js
Browse files
app.js
CHANGED
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@@ -1,240 +1,469 @@
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const EXPORT_COLUMNS=[
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"
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"رقم
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"رقم
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};
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};
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[/(^|\n)\s*وقت\s*حدوث\s*المشكله/gi,"$1وقت حدوث المشكلة"],
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[/(^|\n)\s*اسم\s*صاحب\s*المشكله/gi,"$1اسم صاحب المشكلة"],
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[/(^|\n)\s*رقم\s*الهويه/gi,"$1رقم الهوية"],
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[/(^|\n)\s*المنطقه/gi,"$1المنطقة"],
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[/(^|\n)\s*اسم\s*المنطقة/gi,"$1المنطقة"],
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[/(^|\n)\s*اسم\s*المسح/gi,"$1المسح"],
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[/(^|\n)\s*الهاتف/gi,"$1رقم الجوال"],
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[/(^|\n)\s*جوال/gi,"$1رقم الجوال"]
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];
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const
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if(
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let j=Math.floor(80*l/2447);const d=l-Math.floor(2447*j/80);
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l=Math.floor(j/11);const m=j+2-12*l;const y=100*(n-49)+i+l;
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return[y,m,d];
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}
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function detectHijriDate(str){
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const t=normalizeText(str);
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let m=t.match(/(\d{1,2})\s+([^\s]+)\s+(\d{3,4})\s*(هـ|ه|هجري)?/i);
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if(m){const d=+m[1];const hm=monthIndexHijri(m[2]);const y=+m[3];if(hm>=1&&hm<=12)return{hy:y,hm:hm,hd:d}}
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m=t.match(/(\d{1,2})[\/\-](\d{1,2})[\/\-](\d{3,4})\s*(هـ|ه|هجري)/i);
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if(m)return{hy:+m[3],hm:+m[2],hd:+m[1]};
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return null;
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}
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function
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return t;
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}
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}
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}
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}
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return
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}
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function
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const
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v=findAfterLabel(text,FIELD_ALIASES["رقم الجهاز"]);
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if(v)out["رقم الجهاز"]=digitsOnly(v);
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if(!out["رقم الجهاز"])
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v=findAfterLabel(text,FIELD_ALIASES["رقم الجوال"]);
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if(v)out["رقم الجوال"]=digitsOnly(v);
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if(!out["رقم الجوال"])
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v=findAfterLabel(text,FIELD_ALIASES["المسح"]);
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if(v)out["المسح"]=alnumAr(v);
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v=findAfterLabel(text,FIELD_ALIASES["المنطقة"]);
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if(v)out["المنطقة"]=lettersOnly(v);
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return out;
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}
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function classifyTicket(text,fields){
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const hay=normalizeText(`${text}\n${fields?.["نوع المشكلة"]||""}`).toLowerCase();
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for(const label of CLASS_PRIORITY){
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const kws=CLASS_RULES[label]||[];
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for(const kw of kws){
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const needle=normalizeText(kw).toLowerCase();
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if(needle&&hay.includes(needle))return label;
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}
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}
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return"استفسار";
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}
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if(
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if(
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if(
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if(
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return"
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"رقم
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"رقم
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};
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});
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}
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function buildTable(rows){
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const theadRow=document.getElementById("theadRow");
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const tbody=document.getElementById("tbody");
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theadRow.innerHTML="";
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EXPORT_COLUMNS.forEach(col=>{
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td.appendChild(span);
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}else{
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td.contentEditable="true";
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td.textContent=r[col]||"";
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}
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tr.appendChild(td);
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});
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});
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}
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function readTable(){
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const tbody=document.getElementById("tbody");
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const rows=[];
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[...tbody.querySelectorAll("tr")].forEach(tr=>{
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const obj={};
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[...tr.children].forEach((td,idx)=>{
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const col=EXPORT_COLUMNS[idx];
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obj[col]=td.textContent.trim();
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rows.push(obj);
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});
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return rows;
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}
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function updateBadge(n){
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const b=document.getElementById("countBadge");
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b.textContent=n;
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b.hidden=
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}
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document.getElementById("btn-
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if(col
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}
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if(col==="رقم الجوال"){
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const digits=val.replace(/\D/g,"");
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if(val&&digits.length<9){
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}
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td.classList.toggle("invalid",invalid);
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if(invalid){
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const msg=
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td.removeAttribute("title");
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delete td.dataset.reason;
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}
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});
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});
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const warn=document.getElementById("warn");
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if(missing>0){
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warn.hidden=false;
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warn.textContent
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warn.hidden=true;
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warn.textContent="";
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}
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document.addEventListener("input",e=>{
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validateCells();
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saveState();
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function toast(msg){
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t.hidden=false;
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t.classList.remove("show");
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});
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const wb=new ExcelJS.Workbook();
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const ws=wb.addWorksheet("التذاكر",{views:[{rightToLeft:true}]});
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const colWidths=[16,18,16,18,20,18,18,18,20,14,18];
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TEMPLATE_HEADERS.forEach((h,i)=>ws.getColumn(i+1).width=colWidths[i]||18);
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ws.addRow(TEMPLATE_HEADERS);
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const headerRow=ws.getRow(1);
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headerRow.height=24;
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headerRow.eachCell(cell=>{
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cell.font={bold:true,color:{argb:"FFFFFFFF"}};
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cell.alignment={horizontal:"center",vertical:"middle"};
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cell.fill={type:"pattern",pattern:"solid",fgColor:{argb:"FF4137A8"}};
|
| 352 |
-
cell.border={
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|
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|
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|
|
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|
|
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|
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|
| 353 |
});
|
| 354 |
-
const toTextCols=new Set(["رقم الجوال","رقم الهوية ID","رقم الجهاز"]);
|
| 355 |
-
const rawRows=readTable();
|
| 356 |
-
rawRows.forEach((r,idx)=>{
|
| 357 |
-
const m=mapRow(r);
|
| 358 |
-
const vals=TEMPLATE_HEADERS.map(h=>
|
| 359 |
-
const row=ws.addRow(vals);
|
| 360 |
-
row.alignment={horizontal:"center",vertical:"middle"};
|
| 361 |
-
const even=
|
| 362 |
-
row.eachCell((cell,colNumber)=>{
|
| 363 |
-
cell.border={
|
| 364 |
-
|
| 365 |
-
|
| 366 |
-
|
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|
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|
|
|
|
|
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|
|
|
|
| 367 |
});
|
| 368 |
});
|
| 369 |
-
const ts=new Date().toISOString().replace(/\D/g,"").slice(0,14);
|
| 370 |
-
const filename
|
| 371 |
-
const buffer=await wb.xlsx.writeBuffer();
|
| 372 |
-
const blob=new Blob([buffer],{type:"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"});
|
| 373 |
-
const file=new File([blob],filename,{type:blob.type});
|
| 374 |
-
if(navigator.canShare&&navigator.canShare({files:[file]})){
|
| 375 |
-
try
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|
| 376 |
}
|
| 377 |
-
const url=URL.createObjectURL(blob);
|
| 378 |
-
const a=document.createElement("a");
|
| 379 |
-
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|
|
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|
|
|
|
|
|
|
|
|
|
|
| 380 |
toast("تم تنزيل الملف بتنسيق القالب.");
|
| 381 |
}
|
| 382 |
|
| 383 |
-
async function copyToClipboardTSV(){
|
| 384 |
-
const rows=readTable();
|
| 385 |
-
if(!rows.length){
|
| 386 |
-
|
| 387 |
-
|
| 388 |
-
|
| 389 |
-
const
|
| 390 |
-
|
| 391 |
-
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|
| 392 |
}
|
| 393 |
}
|
| 394 |
|
| 395 |
-
const SAMPLE
|
| 396 |
وقت حدوث المشكلة: 1446/09/10 هـ
|
| 397 |
اسم صاحب المشكلة: نوف الناصر
|
| 398 |
رقم الهوية: 1234567890
|
|
@@ -401,128 +706,189 @@ const SAMPLE=`نوع المشكلة: لا استطيع اكمال الاستما
|
|
| 401 |
المسح: الخبر
|
| 402 |
المنطقة: الشرقية`;
|
| 403 |
|
| 404 |
-
const STATE_KEY="ticketParserState_v10_11";
|
| 405 |
-
const ALL_STATE_KEYS=[
|
| 406 |
-
|
| 407 |
-
|
| 408 |
-
|
| 409 |
-
|
| 410 |
-
|
| 411 |
-
|
| 412 |
-
|
| 413 |
-
|
| 414 |
-
|
|
|
|
|
|
|
|
|
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|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
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|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 415 |
return out;
|
| 416 |
});
|
| 417 |
}
|
| 418 |
|
| 419 |
-
function saveState(){
|
| 420 |
-
try{
|
| 421 |
-
const raw=document.getElementById("raw")?.value||"";
|
| 422 |
-
const agent=document.getElementById("agentName")?.value||"";
|
| 423 |
-
const region=document.getElementById("regionDefault")?.value||"";
|
| 424 |
-
const rows=readTable();
|
| 425 |
-
localStorage.setItem(
|
| 426 |
-
|
| 427 |
-
|
| 428 |
-
|
| 429 |
-
|
| 430 |
-
|
| 431 |
-
|
| 432 |
-
|
| 433 |
-
|
| 434 |
-
|
| 435 |
-
|
| 436 |
-
|
| 437 |
-
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
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|
|
|
|
|
|
|
|
|
|
|
|
| 438 |
updateThemeLabel();
|
| 439 |
-
rows=ensureColumns(rows,agent,region);
|
| 440 |
-
if(Array.isArray(rows)&&rows.length){
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 441 |
return true;
|
| 442 |
-
}catch{
|
| 443 |
-
|
| 444 |
-
|
| 445 |
-
|
| 446 |
-
|
| 447 |
-
|
| 448 |
-
const
|
| 449 |
-
const
|
| 450 |
-
|
| 451 |
-
|
| 452 |
-
if(
|
| 453 |
-
if(
|
| 454 |
-
|
| 455 |
-
|
| 456 |
-
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 457 |
toast("تم مسح كل البيانات والتخزين.");
|
| 458 |
}
|
| 459 |
|
| 460 |
-
function mergeDuplicatesRows(rows){
|
| 461 |
-
if(!rows.length)return rows;
|
| 462 |
-
const map=new Map();
|
| 463 |
-
rows.forEach(r=>{
|
| 464 |
-
const key=
|
| 465 |
-
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 466 |
});
|
| 467 |
-
return[...map.values()];
|
| 468 |
}
|
| 469 |
|
| 470 |
-
function updateThemeLabel(){
|
| 471 |
-
const btn=document.getElementById("btn-theme");
|
| 472 |
-
if(!btn)return;
|
| 473 |
-
btn.textContent=document.body.classList.contains("dark")?"☀️ وضع نهار":"🌙 وضع ليلي";
|
| 474 |
}
|
| 475 |
|
| 476 |
-
function init(){
|
| 477 |
-
const parseBtn=document.getElementById("btn-parse");
|
| 478 |
-
const exportBtn=document.getElementById("btn-export");
|
| 479 |
-
const copyBtn=document.getElementById("btn-copy");
|
| 480 |
-
const clearBtn=document.getElementById("btn-clear");
|
| 481 |
-
const themeBtn=document.getElementById("btn-theme");
|
| 482 |
-
const rawEl=document.getElementById("raw");
|
| 483 |
-
const agentEl=document.getElementById("agentName");
|
| 484 |
-
const regionEl=document.getElementById("regionDefault");
|
|
|
|
|
|
|
| 485 |
|
| 486 |
-
rawEl.placeholder=SAMPLE;
|
| 487 |
loadState();
|
| 488 |
|
| 489 |
-
parseBtn.addEventListener("click",()=>{
|
| 490 |
-
const raw=(rawEl.value||"").trim();
|
| 491 |
-
if(!raw){
|
| 492 |
-
|
| 493 |
-
|
| 494 |
-
|
| 495 |
-
|
| 496 |
-
|
| 497 |
-
|
| 498 |
-
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 499 |
saveState();
|
| 500 |
toast(`تم استخراج ${rows.length} تذكرة.`);
|
| 501 |
});
|
| 502 |
|
| 503 |
-
exportBtn.addEventListener("click",exportExcel);
|
| 504 |
-
copyBtn.addEventListener("click",copyToClipboardTSV);
|
| 505 |
-
clearBtn.addEventListener("click",clearAll);
|
| 506 |
|
| 507 |
-
themeBtn.addEventListener("click",()=>{
|
| 508 |
document.body.classList.toggle("dark");
|
| 509 |
updateThemeLabel();
|
| 510 |
saveState();
|
| 511 |
});
|
| 512 |
|
| 513 |
-
rawEl.addEventListener("input",saveState);
|
| 514 |
-
agentEl.addEventListener("input",saveState);
|
| 515 |
-
regionEl.addEventListener("change",saveState);
|
| 516 |
-
|
| 517 |
-
document.addEventListener("keydown",e=>{
|
| 518 |
-
const ctrl=e.ctrlKey||e.metaKey;
|
| 519 |
-
if(ctrl&&e.key==="Enter"){
|
| 520 |
-
|
| 521 |
-
|
| 522 |
-
else if(e.key==="
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 523 |
});
|
| 524 |
|
| 525 |
setButtonsEnabled(!!document.getElementById("tbody")?.children.length);
|
| 526 |
updateThemeLabel();
|
| 527 |
}
|
|
|
|
| 528 |
init();
|
|
|
|
| 1 |
+
const EXPORT_COLUMNS = [
|
| 2 |
+
"التصنيف",
|
| 3 |
+
"نوع المشكلة",
|
| 4 |
+
"وقت حدوث المشكلة",
|
| 5 |
+
"اسم صاحب المشكلة",
|
| 6 |
+
"رقم الهوية",
|
| 7 |
+
"رقم الجهاز",
|
| 8 |
+
"رقم الجوال",
|
| 9 |
+
"المسح",
|
| 10 |
+
"المنطقة",
|
| 11 |
+
"اسم الدعم الفني",
|
| 12 |
+
"الحالة"
|
| 13 |
+
];
|
| 14 |
+
|
| 15 |
+
const FIELD_ALIASES = {
|
| 16 |
+
"نوع المشكلة": ["نوع المشكله", "نوع المشكلة", "المشكلة", "نوع-المشكلة", "نوع المشكلة"],
|
| 17 |
+
"وقت حدوث المشكلة": [
|
| 18 |
+
"وقت حدوث المشكله",
|
| 19 |
+
"وقت حدوث المشكلة",
|
| 20 |
+
"وقت المشكلة",
|
| 21 |
+
"وقت حدوث",
|
| 22 |
+
"وقت حدوث المشكله:",
|
| 23 |
+
"وقت حدوث المشكله :"
|
| 24 |
+
],
|
| 25 |
+
"اسم صاحب المشكلة": ["اسم صاحب المشكله", "اسم صاحب المشكلة", "اسم صاحب البلاغ", "الاسم"],
|
| 26 |
+
"رقم الهوية": ["رقم الهويه", "رقم الهوية", "الهوية", "هوية"],
|
| 27 |
+
"رقم الجهاز": ["رقم الجهاز", "الجهاز"],
|
| 28 |
+
"رقم الجوال": ["رقم الجوال", "الجوال", "الهاتف", "جوال"],
|
| 29 |
+
"المسح": ["المسح", "اسم المسح"],
|
| 30 |
+
"المنطقة": ["المنطقة", "المنطقه", "اسم المنطقة", "المدينة", "المحافظة", "منطقة"]
|
| 31 |
};
|
| 32 |
+
|
| 33 |
+
const START_LABELS = Array.from(new Set(Object.values(FIELD_ALIASES).flat()));
|
| 34 |
+
|
| 35 |
+
const CLASS_RULES = {
|
| 36 |
+
"استفسار": ["استفسار", "سؤال", "استعلام", "معلومة", "استفسارات"],
|
| 37 |
+
"إضافة أجهزة": [
|
| 38 |
+
"اضافة جهاز",
|
| 39 |
+
"إضافة أجهزة",
|
| 40 |
+
"اضافة اجهزة",
|
| 41 |
+
"تركيب جهاز",
|
| 42 |
+
"جهاز جديد",
|
| 43 |
+
"تسجيل جهاز",
|
| 44 |
+
"ربط جهاز",
|
| 45 |
+
"اضافة ماسح",
|
| 46 |
+
"إضافة ماسح"
|
| 47 |
+
],
|
| 48 |
+
"الاستمارة": [
|
| 49 |
+
"الاستمارة",
|
| 50 |
+
"استمارة",
|
| 51 |
+
"النموذج",
|
| 52 |
+
"نموذج",
|
| 53 |
+
"الفورم",
|
| 54 |
+
"تعليق الاستمارة",
|
| 55 |
+
"لا استطيع اكمال الاستمارة",
|
| 56 |
+
"التعبئة"
|
| 57 |
+
],
|
| 58 |
+
"التقييم": ["التقييم", "تقييم", "feedback", "survey", "رضا", "نجوم"],
|
| 59 |
+
"الخرائط": [
|
| 60 |
+
"الخرائط",
|
| 61 |
+
"خرائط",
|
| 62 |
+
"map",
|
| 63 |
+
"gps",
|
| 64 |
+
"تحديد الموقع",
|
| 65 |
+
"احداثيات",
|
| 66 |
+
"إحداثيات",
|
| 67 |
+
"الموقع الجغرافي"
|
| 68 |
+
],
|
| 69 |
+
"السوتي": ["السوتي", "سوتي", "soti", "soti assist", "mobicontrol", "soti mobicontrol"],
|
| 70 |
+
"الشبكة": [
|
| 71 |
+
"الشبكة",
|
| 72 |
+
"شبكة",
|
| 73 |
+
"نت",
|
| 74 |
+
"انترنت",
|
| 75 |
+
"إنترنت",
|
| 76 |
+
"wifi",
|
| 77 |
+
"واي فاي",
|
| 78 |
+
"4g",
|
| 79 |
+
"5g",
|
| 80 |
+
"ضعف الشبكة",
|
| 81 |
+
"stc",
|
| 82 |
+
"mobily",
|
| 83 |
+
"زين",
|
| 84 |
+
"weak signal",
|
| 85 |
+
"no signal"
|
| 86 |
+
],
|
| 87 |
+
"النسخة": ["النسخة", "نسخة", "الإصدار", "اصدار", "version", "build", "release", "تحديث نسخة", "ترقية النسخة"],
|
| 88 |
+
"النظام المكتبي": [
|
| 89 |
+
"النظام المكتبي",
|
| 90 |
+
"نسخة ويندوز",
|
| 91 |
+
"ويندوز",
|
| 92 |
+
"windows",
|
| 93 |
+
"pc app",
|
| 94 |
+
"برنامج المكتب",
|
| 95 |
+
"التطبيق على الكمبيوتر",
|
| 96 |
+
"الديسكتوب"
|
| 97 |
+
],
|
| 98 |
+
"تسجيل دخول": [
|
| 99 |
+
"تسجيل دخول",
|
| 100 |
+
"تسجيل الدخول",
|
| 101 |
+
"login",
|
| 102 |
+
"signin",
|
| 103 |
+
"رفض تسجيل الدخول",
|
| 104 |
+
"لا يقبل الدخول",
|
| 105 |
+
"اسم المستخدم",
|
| 106 |
+
"كلمة المرور",
|
| 107 |
+
"نسيت كلمة السر",
|
| 108 |
+
"إعادة تعيين"
|
| 109 |
+
],
|
| 110 |
+
"تفعيل حساب": ["تفعيل حساب", "تفعيل", "activation", "activate", "رمز التفعيل", "كود التفعيل"],
|
| 111 |
+
"تناقل البيانات": [
|
| 112 |
+
"تناقل البيانات",
|
| 113 |
+
"ترحيل البيانات",
|
| 114 |
+
"مزامنة",
|
| 115 |
+
"sync",
|
| 116 |
+
"مزامنه",
|
| 117 |
+
"نقل البيانات",
|
| 118 |
+
"رفع البيانات",
|
| 119 |
+
"sync failed",
|
| 120 |
+
"المزامنة"
|
| 121 |
+
],
|
| 122 |
+
"صيانة وتحديث الأجهزة": ["صيانة", "تحديث الأجهزة", "تحديث جهاز", "ترقية الجهاز", "اعطال الجهاز", "تصليح", "صيانة وتحديث الأجهزة", "صيانة الجهاز"]
|
| 123 |
};
|
| 124 |
+
|
| 125 |
+
const CLASS_PRIORITY = [
|
| 126 |
+
"صيانة وتحديث الأجهزة",
|
| 127 |
+
"إضافة أجهزة",
|
| 128 |
+
"تسجيل دخول",
|
| 129 |
+
"تفعيل حساب",
|
| 130 |
+
"الاستمارة",
|
| 131 |
+
"التقييم",
|
| 132 |
+
"الخرائط",
|
| 133 |
+
"السوتي",
|
| 134 |
+
"الشبكة",
|
| 135 |
+
"النسخة",
|
| 136 |
+
"النظام المكتبي",
|
| 137 |
+
"تناقل البيانات",
|
| 138 |
+
"استفسار"
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 139 |
];
|
| 140 |
+
|
| 141 |
+
const TICKET_SEP = /\n\s*(?:\n{2,}|—+|-{3,}|={3,}|🔴+)\s*\n/;
|
| 142 |
+
const arabicDigitsMap = { "٠": "0", "١": "1", "٢": "2", "٣": "3", "٤": "4", "٥": "5", "٦": "6", "٧": "7", "٨": "8", "٩": "9" };
|
| 143 |
+
|
| 144 |
+
function normalizeText(s) {
|
| 145 |
+
if (typeof s !== "string") return "";
|
| 146 |
+
return s
|
| 147 |
+
.replace(/\r\n/g, "\n")
|
| 148 |
+
.replace(/[\u200f\u200e\u202a-\u202e\u2066-\u2069\u00a0]/g, " ")
|
| 149 |
+
.replace(/[٠-٩]/g, d => arabicDigitsMap[d])
|
| 150 |
+
.replace(/[ــ]+/g, "")
|
| 151 |
+
.replace(/[ \t]+\n/g, "\n")
|
| 152 |
+
.replace(/\n{3,}/g, "\n\n")
|
| 153 |
+
.trim();
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 154 |
}
|
| 155 |
+
|
| 156 |
+
function lettersOnly(ar) {
|
| 157 |
+
return (ar || "").replace(/[^A-Za-z\u0600-\u06FF\u0750-\u077F\u08A0-\u08FF\s]/g, "").replace(/\s{2,}/g, " ").trim();
|
| 158 |
+
}
|
| 159 |
+
|
| 160 |
+
function alnumAr(s) {
|
| 161 |
+
return (s || "").replace(/[^0-9A-Za-z\u0600-\u06FF\u0750-\u077F\u08A0-\u08FF\s\-\._/]/g, "").replace(/\s{2,}/g, " ").trim();
|
| 162 |
+
}
|
| 163 |
+
|
| 164 |
+
function digitsOnly(s) {
|
| 165 |
+
return (s || "").replace(/\D+/g, "");
|
| 166 |
+
}
|
| 167 |
+
|
| 168 |
+
const LABEL_FIXES = [
|
| 169 |
+
[/(^|\n)\s*نوع\s*المشكله/gi, "$1نوع المشكلة"],
|
| 170 |
+
[/(^|\n)\s*وقت\s*حدوث\s*المشكله/gi, "$1وقت حدوث المشكلة"],
|
| 171 |
+
[/(^|\n)\s*اسم\s*صاحب\s*المشكله/gi, "$1اسم صاحب المشكلة"],
|
| 172 |
+
[/(^|\n)\s*رقم\s*الهويه/gi, "$1رقم الهوية"],
|
| 173 |
+
[/(^|\n)\s*المنطقه/gi, "$1المنطقة"],
|
| 174 |
+
[/(^|\n)\s*اسم\s*المنطقة/gi, "$1المنطقة"],
|
| 175 |
+
[/(^|\n)\س*اسم\s*المسح/gi, "$1المسح"],
|
| 176 |
+
[/(^|\n)\s*الهاتف/gi, "$1رقم الجوال"],
|
| 177 |
+
[/(^|\n)\s*جوال/gi, "$1رقم الجوال"]
|
| 178 |
+
];
|
| 179 |
+
|
| 180 |
+
function fixLabels(s) {
|
| 181 |
+
let t = s;
|
| 182 |
+
LABEL_FIXES.forEach(([re, rep]) => (t = t.replace(re, rep)));
|
| 183 |
return t;
|
| 184 |
}
|
| 185 |
|
| 186 |
+
const H_MONTHS = [
|
| 187 |
+
"محرم",
|
| 188 |
+
"صفر",
|
| 189 |
+
"ربيع الأول",
|
| 190 |
+
"ربيع الاول",
|
| 191 |
+
"ربيع الآخر",
|
| 192 |
+
"ربيع الاخر",
|
| 193 |
+
"جمادى الأولى",
|
| 194 |
+
"جمادى الاولى",
|
| 195 |
+
"جمادى الآخرة",
|
| 196 |
+
"جمادى الاخرة",
|
| 197 |
+
"رجب",
|
| 198 |
+
"شعبان",
|
| 199 |
+
"رمضان",
|
| 200 |
+
"شوال",
|
| 201 |
+
"ذو القعدة",
|
| 202 |
+
"ذو القعده",
|
| 203 |
+
"ذو الحجة",
|
| 204 |
+
"ذو الحجه"
|
| 205 |
+
];
|
| 206 |
+
|
| 207 |
+
function monthIndexHijri(name) {
|
| 208 |
+
const i = H_MONTHS.findIndex(m => new RegExp("^" + m + "$", "i").test(name.trim()));
|
| 209 |
+
if (i < 0) return -1;
|
| 210 |
+
const map = { 0: 1, 1: 2, 2: 3, 3: 3, 4: 4, 5: 4, 6: 5, 7: 5, 8: 6, 9: 6, 10: 7, 11: 8, 12: 9, 13: 10, 14: 11, 15: 11, 16: 12, 17: 12 };
|
| 211 |
+
return map[i] || -1;
|
| 212 |
+
}
|
| 213 |
+
|
| 214 |
+
function hijriToGregorian(hy, hm, hd) {
|
| 215 |
+
const jd = Math.floor((11 * hy + 3) / 30) + 354 * hy + 30 * hm - Math.floor((hm - 1) / 2) + hd + 1948440 - 385;
|
| 216 |
+
let l = jd + 68569;
|
| 217 |
+
let n = Math.floor((4 * l) / 146097);
|
| 218 |
+
l = l - Math.floor((146097 * n + 3) / 4);
|
| 219 |
+
let i = Math.floor((4000 * (l + 1)) / 1461001);
|
| 220 |
+
l = l - Math.floor(1461 * i / 4) + 31;
|
| 221 |
+
let j = Math.floor((80 * l) / 2447);
|
| 222 |
+
const d = l - Math.floor(2447 * j / 80);
|
| 223 |
+
l = Math.floor(j / 11);
|
| 224 |
+
const m = j + 2 - 12 * l;
|
| 225 |
+
const y = 100 * (n - 49) + i + l;
|
| 226 |
+
return [y, m, d];
|
| 227 |
}
|
| 228 |
+
|
| 229 |
+
function detectHijriDate(str) {
|
| 230 |
+
const t = normalizeText(str);
|
| 231 |
+
let m = t.match(/(\d{1,2})\s+([^\s]+)\s+(\d{3,4})\s*(هـ|ه|هجري)?/i);
|
| 232 |
+
if (m) {
|
| 233 |
+
const d = +m[1];
|
| 234 |
+
const hm = monthIndexHijri(m[2]);
|
| 235 |
+
const y = +m[3];
|
| 236 |
+
if (hm >= 1 && hm <= 12) return { hy: y, hm: hm, hd: d };
|
| 237 |
+
}
|
| 238 |
+
m = t.match(/(\d{1,2})[\/\-](\d{1,2})[\/\-](\d{3,4})\s*(هـ|ه|هجري)/i);
|
| 239 |
+
if (m) return { hy: +m[3], hm: +m[2], hd: +m[1] };
|
| 240 |
+
return null;
|
| 241 |
+
}
|
| 242 |
+
|
| 243 |
+
function isTimeOnly(t) {
|
| 244 |
+
const a = /(^|\s)\d{1,2}\s*(?:[:٫\.\-]\d{2})\s*(?:ص|صباح(?:اً|ا)?|am|م|مساء|pm)?($|\s)/i.test(t);
|
| 245 |
+
const b = /(^|\s)\d{1,2}\s*(?:ص|صباح(?:اً|ا)?|am|م|مساء|pm)($|\s)/i.test(t);
|
| 246 |
+
return a || b;
|
| 247 |
+
}
|
| 248 |
+
|
| 249 |
+
function normalizeDateOnly(raw) {
|
| 250 |
+
const t = normalizeText(raw);
|
| 251 |
+
const hj = detectHijriDate(t);
|
| 252 |
+
if (isTimeOnly(t) && !hj && !/(\d{3,4}).(\d{1,2}).(\d{1,2})/.test(t)) return "";
|
| 253 |
+
if (hj) {
|
| 254 |
+
const [gy, gm, gd] = hijriToGregorian(hj.hy, hj.hm, hj.hd);
|
| 255 |
+
return `${String(gy).padStart(4, "0")}-${String(gm).padStart(2, "0")}-${String(gd).padStart(2, "0")}`;
|
| 256 |
}
|
| 257 |
+
const m = t.match(/(\d{1,4})[\/\-](\d{1,2})[\/\-](\d{1,4})/);
|
| 258 |
+
if (m) {
|
| 259 |
+
let a = +m[1];
|
| 260 |
+
let b = +m[2];
|
| 261 |
+
let c = +m[3];
|
| 262 |
+
let y, mo, d;
|
| 263 |
+
if (String(m[1]).length === 4) {
|
| 264 |
+
y = a;
|
| 265 |
+
mo = b;
|
| 266 |
+
d = c;
|
| 267 |
+
} else if (String(m[3]).length === 4) {
|
| 268 |
+
y = c;
|
| 269 |
+
mo = b;
|
| 270 |
+
d = a;
|
| 271 |
+
} else if (a > 31) {
|
| 272 |
+
y = a;
|
| 273 |
+
mo = b;
|
| 274 |
+
d = c;
|
| 275 |
+
} else if (c > 31) {
|
| 276 |
+
y = c;
|
| 277 |
+
mo = b;
|
| 278 |
+
d = a;
|
| 279 |
+
} else {
|
| 280 |
+
y = c;
|
| 281 |
+
mo = b;
|
| 282 |
+
d = a;
|
| 283 |
+
}
|
| 284 |
+
if (y < 100) y += 2000;
|
| 285 |
+
if (mo > 12 && d <= 12) {
|
| 286 |
+
const tmp = mo;
|
| 287 |
+
mo = d;
|
| 288 |
+
d = tmp;
|
| 289 |
+
}
|
| 290 |
+
if (mo < 1 || mo > 12 || d < 1 || d > 31) return "";
|
| 291 |
+
return `${String(y).padStart(4, "0")}-${String(mo).padStart(2, "0")}-${String(d).padStart(2, "0")}`;
|
| 292 |
}
|
| 293 |
+
return t;
|
| 294 |
}
|
| 295 |
|
| 296 |
+
function findStartsByLabels(text, labels) {
|
| 297 |
+
const lblRe = labels.map(l => l.replace(/[.*+?^${}()|[\]\\]/g, "\\$&")).join("|");
|
| 298 |
+
const re = new RegExp(`(^|\\n)\\s*(?:[-–—\\*•]+|\\d+[\\)\\.]\\s*)?\\s*(?:${lblRe})(?:\\s*[:：]|\\s+)`, "gi");
|
| 299 |
+
const idxs = [];
|
| 300 |
+
let m;
|
| 301 |
+
while ((m = re.exec(text))) idxs.push(m.index + (m[1] ? m[1].length : 0));
|
| 302 |
+
return idxs;
|
| 303 |
+
}
|
| 304 |
|
| 305 |
+
function findAfterLabel(text, labels) {
|
| 306 |
+
const hay = "\n" + normalizeText(text) + "\n";
|
| 307 |
+
for (const rawLbl of labels) {
|
| 308 |
+
const lbl = rawLbl.replace(/[.*+?^${}()|[\]\\]/g, "\\$&");
|
| 309 |
+
let m = hay.match(new RegExp(`(?:^|\\n)\\s*${lbl}\\s*[:：]\\s*([^\\n]+)`, "i"));
|
| 310 |
+
if (m) return m[1].trim();
|
| 311 |
+
m = hay.match(new RegExp(`(?:^|\\n)\\s*${lbl}\\s+([^\\n]+)`, "i"));
|
| 312 |
+
if (m) return m[1].trim();
|
| 313 |
+
}
|
| 314 |
+
return "";
|
| 315 |
+
}
|
| 316 |
|
| 317 |
+
function findBlockAfterLabel(text, labels, allLabels = START_LABELS) {
|
| 318 |
+
const hay = "\n" + normalizeText(text) + "\n";
|
| 319 |
+
const esc = s => s.replace(/[.*+?^${}()|[\]\\]/g, "\\$&");
|
| 320 |
+
const lblAlt = labels.map(esc).join("|");
|
| 321 |
+
const allAlt = allLabels.map(esc).join("|");
|
| 322 |
+
const re = new RegExp(
|
| 323 |
+
`(?:^|\\n)\\s*(?:${lblAlt})\\s*(?::|：|\\s)\\s*([\\s\\S]*?)(?=\\n\\s*(?:${allAlt})\\s*(?::|：|\\s)|$)`,
|
| 324 |
+
"i"
|
| 325 |
+
);
|
| 326 |
+
const m = hay.match(re);
|
| 327 |
+
return m ? m[1].trim() : "";
|
| 328 |
+
}
|
| 329 |
|
| 330 |
+
function splitTickets(raw) {
|
| 331 |
+
const text = normalizeText(fixLabels(raw));
|
| 332 |
+
if (!text) return [];
|
| 333 |
+
if (TICKET_SEP.test(text)) return text.split(TICKET_SEP).map(p => p.trim()).filter(Boolean);
|
| 334 |
+
const niu = findStartsByLabels(text, ["نوع المشكلة", "نوع المشكله"]).sort((a, b) => a - b);
|
| 335 |
+
if (niu.length >= 2) {
|
| 336 |
+
const parts = [];
|
| 337 |
+
for (let i = 0; i < niu.length; i++) {
|
| 338 |
+
const s = niu[i];
|
| 339 |
+
const e = i + 1 < niu.length ? niu[i + 1] : text.length;
|
| 340 |
+
const slice = text.slice(s, e).trim();
|
| 341 |
+
if (slice) parts.push(slice);
|
| 342 |
+
}
|
| 343 |
+
if (parts.length) return parts;
|
| 344 |
+
}
|
| 345 |
+
return [text];
|
| 346 |
+
}
|
| 347 |
|
| 348 |
+
function extractFields(ticketText) {
|
| 349 |
+
const text = normalizeText(fixLabels(ticketText));
|
| 350 |
+
const out = {
|
| 351 |
+
"نوع المشكلة": "",
|
| 352 |
+
"وقت حدوث المشكلة": "",
|
| 353 |
+
"اسم صاحب المشكلة": "",
|
| 354 |
+
"رقم الهوية": "",
|
| 355 |
+
"رقم الجهاز": "",
|
| 356 |
+
"رقم الجوال": "",
|
| 357 |
+
"المسح": "",
|
| 358 |
+
"المنطقة": ""
|
| 359 |
+
};
|
| 360 |
+
|
| 361 |
+
let v = findBlockAfterLabel(text, FIELD_ALIASES["نوع المشكلة"], START_LABELS);
|
| 362 |
+
if (!v) v = findAfterLabel(text, FIELD_ALIASES["نوع المشكلة"]);
|
| 363 |
+
if (v) out["نوع المشكلة"] = normalizeText(v);
|
| 364 |
+
|
| 365 |
+
v = findAfterLabel(text, FIELD_ALIASES["وقت حدوث المشكلة"]);
|
| 366 |
+
if (v) out["وقت حدوث المشكلة"] = normalizeDateOnly(v);
|
| 367 |
+
|
| 368 |
+
v = findAfterLabel(text, FIELD_ALIASES["اسم صاحب المشكلة"]);
|
| 369 |
+
if (v) out["اسم صاحب المشكلة"] = v;
|
| 370 |
+
|
| 371 |
+
v = findAfterLabel(text, FIELD_ALIASES["رقم الهوية"]);
|
| 372 |
+
if (v) out["رقم الهوية"] = digitsOnly(v);
|
| 373 |
+
if (!out["رقم الهوية"]) {
|
| 374 |
+
const m = text.match(/(?:^|\D)((?:1|2)\d{9})(?:\D|$)/);
|
| 375 |
+
if (m) out["رقم الهوية"] = m[1];
|
| 376 |
+
}
|
| 377 |
|
| 378 |
+
v = findAfterLabel(text, FIELD_ALIASES["رقم الجهاز"]);
|
| 379 |
+
if (v) out["رقم الجهاز"] = digitsOnly(v);
|
| 380 |
+
if (!out["رقم الجهاز"]) {
|
| 381 |
+
const m = text.match(/(?:^|\D)(\d{5,20})(?:\D|$)/);
|
| 382 |
+
if (m) out["رقم الجهاز"] = m[1];
|
| 383 |
+
}
|
| 384 |
|
| 385 |
+
v = findAfterLabel(text, FIELD_ALIASES["رقم الجوال"]);
|
| 386 |
+
if (v) out["رقم الجوال"] = digitsOnly(v);
|
| 387 |
+
if (!out["رقم الجوال"]) {
|
| 388 |
+
const m = text.match(/(?:^|\D)(05\d{7,})(?:\D|$)/);
|
| 389 |
+
if (m) out["رقم الجوال"] = m[1];
|
| 390 |
+
}
|
| 391 |
|
| 392 |
+
v = findAfterLabel(text, FIELD_ALIASES["المسح"]);
|
| 393 |
+
if (v) out["المسح"] = alnumAr(v);
|
| 394 |
|
| 395 |
+
v = findAfterLabel(text, FIELD_ALIASES["المنطقة"]);
|
| 396 |
+
if (v) out["المنطقة"] = lettersOnly(v);
|
| 397 |
|
| 398 |
return out;
|
| 399 |
}
|
| 400 |
|
| 401 |
+
function classifyTicket(text, fields) {
|
| 402 |
+
const hay = normalizeText(`${text}\n${fields?.["نوع المشكلة"] || ""}`).toLowerCase();
|
| 403 |
+
for (const label of CLASS_PRIORITY) {
|
| 404 |
+
const kws = CLASS_RULES[label] || [];
|
| 405 |
+
for (const kw of kws) {
|
| 406 |
+
const needle = normalizeText(kw).toLowerCase();
|
| 407 |
+
if (needle && hay.includes(needle)) return label;
|
| 408 |
}
|
| 409 |
}
|
| 410 |
+
return "استفسار";
|
| 411 |
+
}
|
| 412 |
+
|
| 413 |
+
function catClass(label) {
|
| 414 |
+
if (/تسجيل دخول/.test(label)) return "login";
|
| 415 |
+
if (/الشبكة/.test(label)) return "network";
|
| 416 |
+
if (/الاستمارة/.test(label)) return "form";
|
| 417 |
+
if (/النسخة|تحديث/.test(label)) return "update";
|
| 418 |
+
if (/أجهزة/.test(label)) return "device";
|
| 419 |
+
return "default";
|
| 420 |
+
}
|
| 421 |
+
|
| 422 |
+
function parseTicketsWithExtras(raw, agentName, defaultRegion) {
|
| 423 |
+
const regionChosen = (defaultRegion || "").toString();
|
| 424 |
+
return splitTickets(raw || "").map(t => {
|
| 425 |
+
const f = extractFields(t);
|
| 426 |
+
const cls = classifyTicket(t, f);
|
| 427 |
+
const region = regionChosen ? regionChosen : f["المنطقة"] || "";
|
| 428 |
+
return {
|
| 429 |
+
"التصنيف": cls,
|
| 430 |
+
"نوع المشكلة": f["نوع المشكلة"] || "",
|
| 431 |
+
"وقت حدوث المشكلة": f["وقت حدوث المشكلة"] || "",
|
| 432 |
+
"اسم صاحب المشكلة": f["اسم صاحب المشكلة"] || "",
|
| 433 |
+
"رقم الهوية": f["رقم الهوية"] || "",
|
| 434 |
+
"رقم الجهاز": f["رقم الجهاز"] || "",
|
| 435 |
+
"رقم الجوال": f["رقم الجوال"] || "",
|
| 436 |
+
"المسح": f["المسح"] || "",
|
| 437 |
+
"المنطقة": region,
|
| 438 |
+
"اسم الدعم الفني": agentName || "",
|
| 439 |
+
"الحالة": "تم الحل"
|
| 440 |
};
|
| 441 |
});
|
| 442 |
}
|
| 443 |
|
| 444 |
+
function buildTable(rows) {
|
| 445 |
+
const theadRow = document.getElementById("theadRow");
|
| 446 |
+
const tbody = document.getElementById("tbody");
|
| 447 |
+
theadRow.innerHTML = "";
|
| 448 |
+
EXPORT_COLUMNS.forEach(col => {
|
| 449 |
+
const th = document.createElement("th");
|
| 450 |
+
th.textContent = col;
|
| 451 |
+
theadRow.appendChild(th);
|
| 452 |
+
});
|
| 453 |
+
tbody.innerHTML = "";
|
| 454 |
+
rows.forEach(r => {
|
| 455 |
+
const tr = document.createElement("tr");
|
| 456 |
+
EXPORT_COLUMNS.forEach(col => {
|
| 457 |
+
const td = document.createElement("td");
|
| 458 |
+
if (col === "التصنيف") {
|
| 459 |
+
const span = document.createElement("span");
|
| 460 |
+
const type = catClass(r[col] || "");
|
| 461 |
+
span.className = `cat ${type}`;
|
| 462 |
+
span.textContent = r[col] || "";
|
| 463 |
td.appendChild(span);
|
| 464 |
+
} else {
|
| 465 |
+
td.contentEditable = "true";
|
| 466 |
+
td.textContent = r[col] || "";
|
| 467 |
}
|
| 468 |
tr.appendChild(td);
|
| 469 |
});
|
|
|
|
| 471 |
});
|
| 472 |
}
|
| 473 |
|
| 474 |
+
function readTable() {
|
| 475 |
+
const tbody = document.getElementById("tbody");
|
| 476 |
+
const rows = [];
|
| 477 |
+
[...tbody.querySelectorAll("tr")].forEach(tr => {
|
| 478 |
+
const obj = {};
|
| 479 |
+
[...tr.children].forEach((td, idx) => {
|
| 480 |
+
const col = EXPORT_COLUMNS[idx];
|
| 481 |
+
obj[col] = td.textContent.trim();
|
| 482 |
});
|
| 483 |
rows.push(obj);
|
| 484 |
});
|
| 485 |
return rows;
|
| 486 |
}
|
| 487 |
|
| 488 |
+
function updateBadge(n) {
|
| 489 |
+
const b = document.getElementById("countBadge");
|
| 490 |
+
b.textContent = n;
|
| 491 |
+
b.hidden = n === 0;
|
| 492 |
+
}
|
| 493 |
+
|
| 494 |
+
function setButtonsEnabled(hasRows) {
|
| 495 |
+
document.getElementById("btn-export").disabled = !hasRows;
|
| 496 |
+
document.getElementById("btn-copy").disabled = !hasRows;
|
| 497 |
+
}
|
| 498 |
+
|
| 499 |
+
function validateCells() {
|
| 500 |
+
const tbody = document.getElementById("tbody");
|
| 501 |
+
const required = new Set(["نوع المشكلة", "اسم صاحب المشكلة", "رقم الهوية", "رقم الجهاز", "رقم الجوال", "المسح", "المنطقة", "وقت حدوث المشكلة"]);
|
| 502 |
+
let missing = 0;
|
| 503 |
+
[...tbody.rows].forEach(tr => {
|
| 504 |
+
[...tr.children].forEach((td, idx) => {
|
| 505 |
+
const col = EXPORT_COLUMNS[idx];
|
| 506 |
+
const val = (td.textContent || "").trim();
|
| 507 |
+
let invalid = false;
|
| 508 |
+
let reason = "";
|
| 509 |
+
if (required.has(col) && !val) {
|
| 510 |
+
invalid = true;
|
| 511 |
+
reason = "required";
|
| 512 |
+
missing++;
|
| 513 |
+
}
|
| 514 |
+
if (col === "رقم الهوية") {
|
| 515 |
+
const digits = val.replace(/\D/g, "");
|
| 516 |
+
if (val && digits.length !== 10) {
|
| 517 |
+
invalid = true;
|
| 518 |
+
if (!reason) reason = "id";
|
| 519 |
+
}
|
| 520 |
}
|
| 521 |
+
if (col === "رقم الجوال") {
|
| 522 |
+
const digits = val.replace(/\D/g, "");
|
| 523 |
+
if (val && digits.length < 9) {
|
| 524 |
+
invalid = true;
|
| 525 |
+
if (!reason) reason = "phone";
|
| 526 |
+
}
|
| 527 |
}
|
| 528 |
+
td.classList.toggle("invalid", invalid);
|
| 529 |
+
if (invalid) {
|
| 530 |
+
const msg =
|
| 531 |
+
reason === "required"
|
| 532 |
+
? "الحقل مطلوب"
|
| 533 |
+
: reason === "id"
|
| 534 |
+
? "رقم الهوية يجب أن يكون 10 خانات"
|
| 535 |
+
: reason === "phone"
|
| 536 |
+
? "رقم الجوال غير صحيح"
|
| 537 |
+
: "قيمة غير صحيحة";
|
| 538 |
+
td.setAttribute("title", msg);
|
| 539 |
+
td.dataset.reason = reason;
|
| 540 |
+
} else {
|
| 541 |
td.removeAttribute("title");
|
| 542 |
delete td.dataset.reason;
|
| 543 |
}
|
| 544 |
});
|
| 545 |
});
|
| 546 |
+
const warn = document.getElementById("warn");
|
| 547 |
+
if (missing > 0) {
|
| 548 |
+
warn.hidden = false;
|
| 549 |
+
warn.textContent = `هناك ${missing} حقول مطلوبة فارغة أو غير صحيحة. يرجى إكمالها.`;
|
| 550 |
+
} else {
|
| 551 |
+
warn.hidden = true;
|
| 552 |
+
warn.textContent = "";
|
| 553 |
}
|
| 554 |
}
|
| 555 |
|
| 556 |
+
document.addEventListener("input", e => {
|
| 557 |
+
if (e.target && e.target.closest && e.target.closest("#tbody")) {
|
| 558 |
validateCells();
|
| 559 |
saveState();
|
| 560 |
+
}
|
| 561 |
});
|
| 562 |
|
| 563 |
+
function toast(msg) {
|
| 564 |
+
const t = document.getElementById("toast");
|
| 565 |
+
t.textContent = msg;
|
| 566 |
+
t.hidden = false;
|
| 567 |
+
t.classList.remove("show");
|
| 568 |
+
void t.offsetWidth;
|
| 569 |
+
t.classList.add("show");
|
| 570 |
+
setTimeout(() => {
|
| 571 |
+
t.hidden = true;
|
| 572 |
+
}, 2000);
|
| 573 |
+
}
|
| 574 |
+
|
| 575 |
+
async function exportExcel() {
|
| 576 |
+
const rows = readTable();
|
| 577 |
+
if (!rows.length) {
|
| 578 |
+
toast("لا يوجد بيانات لتصديرها.");
|
| 579 |
+
return;
|
| 580 |
+
}
|
| 581 |
+
const TEMPLATE_HEADERS = [
|
| 582 |
+
"التصنيف",
|
| 583 |
+
"نوع المشكلة",
|
| 584 |
+
"المنطقة",
|
| 585 |
+
"اسم المسح",
|
| 586 |
+
"اسم المشغل",
|
| 587 |
+
"رقم الجوال",
|
| 588 |
+
"رقم الهوية ID",
|
| 589 |
+
"رقم الجهاز",
|
| 590 |
+
"وقت حدوث المشكلة",
|
| 591 |
+
"الحالة",
|
| 592 |
+
"اسم الدعم الفني"
|
| 593 |
+
];
|
| 594 |
+
const mapRow = r => ({
|
| 595 |
+
"التصنيف": r["التصنيف"] || "",
|
| 596 |
+
"نوع المشكلة": r["نوع المشكلة"] || "",
|
| 597 |
+
"المنطقة": r["المنطقة"] || "",
|
| 598 |
+
"اسم المسح": r["المسح"] || "",
|
| 599 |
+
"اسم المشغل": r["اسم صاحب المشكلة"] || "",
|
| 600 |
+
"رقم الجوال": (r["رقم الجوال"] || "").toString(),
|
| 601 |
+
"رقم الهوية ID": (r["رقم الهوية"] || "").toString(),
|
| 602 |
+
"رقم الجهاز": (r["رقم الجهاز"] || "").toString(),
|
| 603 |
+
"وقت حدوث المشكلة": r["وقت حدوث المشكلة"] || "",
|
| 604 |
+
"الحالة": r["الحالة"] || "تم الحل",
|
| 605 |
+
"اسم الدعم الفني": r["اسم الدعم الفني"] || ""
|
| 606 |
});
|
| 607 |
+
const wb = new ExcelJS.Workbook();
|
| 608 |
+
const ws = wb.addWorksheet("التذاكر", { views: [{ rightToLeft: true }] });
|
| 609 |
+
const colWidths = [16, 18, 16, 18, 20, 18, 18, 18, 20, 14, 18];
|
| 610 |
+
TEMPLATE_HEADERS.forEach((h, i) => (ws.getColumn(i + 1).width = colWidths[i] || 18));
|
| 611 |
ws.addRow(TEMPLATE_HEADERS);
|
| 612 |
+
const headerRow = ws.getRow(1);
|
| 613 |
+
headerRow.height = 24;
|
| 614 |
+
headerRow.eachCell(cell => {
|
| 615 |
+
cell.font = { bold: true, color: { argb: "FFFFFFFF" } };
|
| 616 |
+
cell.alignment = { horizontal: "center", vertical: "middle" };
|
| 617 |
+
cell.fill = { type: "pattern", pattern: "solid", fgColor: { argb: "FF4137A8" } };
|
| 618 |
+
cell.border = {
|
| 619 |
+
top: { style: "thin", color: { argb: "FFCDD2E1" } },
|
| 620 |
+
bottom: { style: "thin", color: { argb: "FFCDD2E1" } },
|
| 621 |
+
left: { style: "thin", color: { argb: "FFE5E7EB" } },
|
| 622 |
+
right: { style: "thin", color: { argb: "FFE5E7EB" } }
|
| 623 |
+
};
|
| 624 |
});
|
| 625 |
+
const toTextCols = new Set(["رقم الجوال", "رقم الهوية ID", "رقم الجهاز"]);
|
| 626 |
+
const rawRows = readTable();
|
| 627 |
+
rawRows.forEach((r, idx) => {
|
| 628 |
+
const m = mapRow(r);
|
| 629 |
+
const vals = TEMPLATE_HEADERS.map(h => m[h] ?? "");
|
| 630 |
+
const row = ws.addRow(vals);
|
| 631 |
+
row.alignment = { horizontal: "center", vertical: "middle" };
|
| 632 |
+
const even = idx % 2 === 1;
|
| 633 |
+
row.eachCell((cell, colNumber) => {
|
| 634 |
+
cell.border = {
|
| 635 |
+
top: { style: "thin", color: { argb: "FFE5E7EB" } },
|
| 636 |
+
bottom: { style: "thin", color: { argb: "FFE5E7EB" } },
|
| 637 |
+
left: { style: "thin", color: { argb: "FFE5E7EB" } },
|
| 638 |
+
right: { style: "thin", color: { argb: "FFE5E7EB" } }
|
| 639 |
+
};
|
| 640 |
+
if (even) cell.fill = { type: "pattern", pattern: "solid", fgColor: { argb: "FFF5F8FF" } };
|
| 641 |
+
const header = TEMPLATE_HEADERS[colNumber - 1];
|
| 642 |
+
if (toTextCols.has(header)) cell.value = String(cell.value ?? "");
|
| 643 |
});
|
| 644 |
});
|
| 645 |
+
const ts = new Date().toISOString().replace(/\D/g, "").slice(0, 14);
|
| 646 |
+
const filename = `Ticket_${ts}.xlsx`;
|
| 647 |
+
const buffer = await wb.xlsx.writeBuffer();
|
| 648 |
+
const blob = new Blob([buffer], { type: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet" });
|
| 649 |
+
const file = new File([blob], filename, { type: blob.type });
|
| 650 |
+
if (navigator.canShare && navigator.canShare({ files: [file] })) {
|
| 651 |
+
try {
|
| 652 |
+
await navigator.share({ files: [file], title: "ملف التذاكر" });
|
| 653 |
+
toast("تمت المشاركة/الحفظ.");
|
| 654 |
+
return;
|
| 655 |
+
} catch (e) {}
|
| 656 |
}
|
| 657 |
+
const url = URL.createObjectURL(blob);
|
| 658 |
+
const a = document.createElement("a");
|
| 659 |
+
a.href = url;
|
| 660 |
+
a.download = filename;
|
| 661 |
+
document.body.appendChild(a);
|
| 662 |
+
a.click();
|
| 663 |
+
a.remove();
|
| 664 |
+
setTimeout(() => URL.revokeObjectURL(url), 1000);
|
| 665 |
toast("تم تنزيل الملف بتنسيق القالب.");
|
| 666 |
}
|
| 667 |
|
| 668 |
+
async function copyToClipboardTSV() {
|
| 669 |
+
const rows = readTable();
|
| 670 |
+
if (!rows.length) {
|
| 671 |
+
toast("لا يوجد بيانات لنسخها.");
|
| 672 |
+
return;
|
| 673 |
+
}
|
| 674 |
+
const textCols = new Set(["رقم الهوية", "رقم الجهاز", "رقم الجوال"]);
|
| 675 |
+
const header = EXPORT_COLUMNS.join("\t");
|
| 676 |
+
const body = rows
|
| 677 |
+
.map(r =>
|
| 678 |
+
EXPORT_COLUMNS.map(c => {
|
| 679 |
+
let v = (r[c] ?? "").toString().replace(/\t/g, " ");
|
| 680 |
+
if (textCols.has(c) && v && /^[0-9]+$/.test(v)) v = "'" + v;
|
| 681 |
+
return v;
|
| 682 |
+
}).join("\t")
|
| 683 |
+
)
|
| 684 |
+
.join("\r\n");
|
| 685 |
+
const tsv = "\uFEFF" + header + "\r\n" + body;
|
| 686 |
+
try {
|
| 687 |
+
await navigator.clipboard.writeText(tsv);
|
| 688 |
+
toast("تم النسخ — الصق/ي مباشرة في Excel.");
|
| 689 |
+
} catch (e) {
|
| 690 |
+
const ta = document.createElement("textarea");
|
| 691 |
+
ta.value = tsv;
|
| 692 |
+
document.body.appendChild(ta);
|
| 693 |
+
ta.select();
|
| 694 |
+
document.execCommand("copy");
|
| 695 |
+
document.body.removeChild(ta);
|
| 696 |
+
toast("تم النسخ — الصق/ي مباشرة في Excel.");
|
| 697 |
}
|
| 698 |
}
|
| 699 |
|
| 700 |
+
const SAMPLE = `نوع المشكلة: لا استطيع اكمال الاستمارة بسبب تعليق عند الحفظ
|
| 701 |
وقت حدوث المشكلة: 1446/09/10 هـ
|
| 702 |
اسم صاحب المشكلة: نوف الناصر
|
| 703 |
رقم الهوية: 1234567890
|
|
|
|
| 706 |
المسح: الخبر
|
| 707 |
المنطقة: الشرقية`;
|
| 708 |
|
| 709 |
+
const STATE_KEY = "ticketParserState_v10_11";
|
| 710 |
+
const ALL_STATE_KEYS = [
|
| 711 |
+
"ticketParserState_v8",
|
| 712 |
+
"ticketParserState_v9",
|
| 713 |
+
"ticketParserState_v10",
|
| 714 |
+
"ticketParserState_v10_1",
|
| 715 |
+
"ticketParserState_v10_2",
|
| 716 |
+
"ticketParserState_v10_3",
|
| 717 |
+
"ticketParserState_v10_5",
|
| 718 |
+
"ticketParserState_v10_6",
|
| 719 |
+
"ticketParserState_v10_7",
|
| 720 |
+
"ticketParserState_v10_8",
|
| 721 |
+
"ticketParserState_v10_9",
|
| 722 |
+
"ticketParserState_v10_10",
|
| 723 |
+
"ticketParserState_v10_11"
|
| 724 |
+
];
|
| 725 |
+
|
| 726 |
+
function ensureColumns(rows, agentName, defaultRegion) {
|
| 727 |
+
if (!Array.isArray(rows)) return rows || [];
|
| 728 |
+
return rows.map(r => {
|
| 729 |
+
const out = { ...r };
|
| 730 |
+
if (!("التصنيف" in out) || !out["التصنيف"]) {
|
| 731 |
+
const fakeText = Object.values(out).join("\n");
|
| 732 |
+
out["التصنيف"] = classifyTicket(fakeText, out);
|
| 733 |
+
}
|
| 734 |
+
if (!("اسم الدعم الفني" in out)) out["اسم الدعم الفني"] = agentName || out["اسم الدعم الفني"] || "";
|
| 735 |
+
if (!("الحالة" in out) || !out["الحالة"]) out["الحالة"] = "تم الحل";
|
| 736 |
+
if (defaultRegion) out["المنطقة"] = defaultRegion;
|
| 737 |
return out;
|
| 738 |
});
|
| 739 |
}
|
| 740 |
|
| 741 |
+
function saveState() {
|
| 742 |
+
try {
|
| 743 |
+
const raw = document.getElementById("raw")?.value || "";
|
| 744 |
+
const agent = document.getElementById("agentName")?.value || "";
|
| 745 |
+
const region = document.getElementById("regionDefault")?.value || "";
|
| 746 |
+
const rows = readTable();
|
| 747 |
+
localStorage.setItem(
|
| 748 |
+
STATE_KEY,
|
| 749 |
+
JSON.stringify({
|
| 750 |
+
raw,
|
| 751 |
+
agent,
|
| 752 |
+
region,
|
| 753 |
+
rows,
|
| 754 |
+
theme: document.body.classList.contains("dark") ? "dark" : "light"
|
| 755 |
+
})
|
| 756 |
+
);
|
| 757 |
+
} catch {}
|
| 758 |
+
}
|
| 759 |
+
|
| 760 |
+
function loadState() {
|
| 761 |
+
try {
|
| 762 |
+
const s = localStorage.getItem(STATE_KEY);
|
| 763 |
+
if (!s) return false;
|
| 764 |
+
let { raw, agent, region, rows, theme } = JSON.parse(s);
|
| 765 |
+
const rawEl = document.getElementById("raw");
|
| 766 |
+
if (typeof raw === "string" && rawEl) rawEl.value = raw;
|
| 767 |
+
const agentEl = document.getElementById("agentName");
|
| 768 |
+
if (typeof agent === "string" && agentEl) agentEl.value = agent;
|
| 769 |
+
const regionEl = document.getElementById("regionDefault");
|
| 770 |
+
if (typeof region === "string" && regionEl) regionEl.value = region;
|
| 771 |
+
if (theme === "dark") document.body.classList.add("dark");
|
| 772 |
updateThemeLabel();
|
| 773 |
+
rows = ensureColumns(rows, agent, region);
|
| 774 |
+
if (Array.isArray(rows) && rows.length) {
|
| 775 |
+
buildTable(rows);
|
| 776 |
+
validateCells();
|
| 777 |
+
updateBadge(rows.length);
|
| 778 |
+
setButtonsEnabled(true);
|
| 779 |
+
}
|
| 780 |
return true;
|
| 781 |
+
} catch {
|
| 782 |
+
return false;
|
| 783 |
+
}
|
| 784 |
+
}
|
| 785 |
+
|
| 786 |
+
function clearAll() {
|
| 787 |
+
const rawEl = document.getElementById("raw");
|
| 788 |
+
const tbody = document.getElementById("tbody");
|
| 789 |
+
const agentEl = document.getElementById("agentName");
|
| 790 |
+
const regionEl = document.getElementById("regionDefault");
|
| 791 |
+
if (rawEl) rawEl.value = "";
|
| 792 |
+
if (tbody) tbody.innerHTML = "";
|
| 793 |
+
if (agentEl) agentEl.value = "";
|
| 794 |
+
if (regionEl) regionEl.value = "";
|
| 795 |
+
updateBadge(0);
|
| 796 |
+
setButtonsEnabled(false);
|
| 797 |
+
document.getElementById("warn").hidden = true;
|
| 798 |
+
try {
|
| 799 |
+
ALL_STATE_KEYS.forEach(k => localStorage.removeItem(k));
|
| 800 |
+
} catch {}
|
| 801 |
toast("تم مسح كل البيانات والتخزين.");
|
| 802 |
}
|
| 803 |
|
| 804 |
+
function mergeDuplicatesRows(rows) {
|
| 805 |
+
if (!rows.length) return rows;
|
| 806 |
+
const map = new Map();
|
| 807 |
+
rows.forEach(r => {
|
| 808 |
+
const key = [
|
| 809 |
+
r["رقم الهوية"] || "",
|
| 810 |
+
r["رقم الجهاز"] || "",
|
| 811 |
+
r["رقم الجوال"] || "",
|
| 812 |
+
r["وقت حدوث المشكلة"] || "",
|
| 813 |
+
(r["نوع المشكلة"] || "").slice(0, 40)
|
| 814 |
+
].join("|");
|
| 815 |
+
if (!map.has(key)) map.set(key, r);
|
| 816 |
});
|
| 817 |
+
return [...map.values()];
|
| 818 |
}
|
| 819 |
|
| 820 |
+
function updateThemeLabel() {
|
| 821 |
+
const btn = document.getElementById("btn-theme");
|
| 822 |
+
if (!btn) return;
|
| 823 |
+
btn.textContent = document.body.classList.contains("dark") ? "☀️ وضع نهار" : "🌙 وضع ليلي";
|
| 824 |
}
|
| 825 |
|
| 826 |
+
function init() {
|
| 827 |
+
const parseBtn = document.getElementById("btn-parse");
|
| 828 |
+
const exportBtn = document.getElementById("btn-export");
|
| 829 |
+
const copyBtn = document.getElementById("btn-copy");
|
| 830 |
+
const clearBtn = document.getElementById("btn-clear");
|
| 831 |
+
const themeBtn = document.getElementById("btn-theme");
|
| 832 |
+
const rawEl = document.getElementById("raw");
|
| 833 |
+
const agentEl = document.getElementById("agentName");
|
| 834 |
+
const regionEl = document.getElementById("regionDefault");
|
| 835 |
+
|
| 836 |
+
rawEl.placeholder = SAMPLE;
|
| 837 |
|
|
|
|
| 838 |
loadState();
|
| 839 |
|
| 840 |
+
parseBtn.addEventListener("click", () => {
|
| 841 |
+
const raw = (rawEl.value || "").trim();
|
| 842 |
+
if (!raw) {
|
| 843 |
+
toast("فضلاً الصق/ي تذاكر أولاً.");
|
| 844 |
+
return;
|
| 845 |
+
}
|
| 846 |
+
const cleaned = normalizeText(fixLabels(raw));
|
| 847 |
+
const agent = agentEl.value || "";
|
| 848 |
+
const defRegion = regionEl.value || "";
|
| 849 |
+
let rows = parseTicketsWithExtras(cleaned, agent, defRegion);
|
| 850 |
+
rows = mergeDuplicatesRows(rows);
|
| 851 |
+
buildTable(rows);
|
| 852 |
+
validateCells();
|
| 853 |
+
updateBadge(rows.length);
|
| 854 |
+
setButtonsEnabled(rows.length > 0);
|
| 855 |
saveState();
|
| 856 |
toast(`تم استخراج ${rows.length} تذكرة.`);
|
| 857 |
});
|
| 858 |
|
| 859 |
+
exportBtn.addEventListener("click", exportExcel);
|
| 860 |
+
copyBtn.addEventListener("click", copyToClipboardTSV);
|
| 861 |
+
clearBtn.addEventListener("click", clearAll);
|
| 862 |
|
| 863 |
+
themeBtn.addEventListener("click", () => {
|
| 864 |
document.body.classList.toggle("dark");
|
| 865 |
updateThemeLabel();
|
| 866 |
saveState();
|
| 867 |
});
|
| 868 |
|
| 869 |
+
rawEl.addEventListener("input", saveState);
|
| 870 |
+
agentEl.addEventListener("input", saveState);
|
| 871 |
+
regionEl.addEventListener("change", saveState);
|
| 872 |
+
|
| 873 |
+
document.addEventListener("keydown", e => {
|
| 874 |
+
const ctrl = e.ctrlKey || e.metaKey;
|
| 875 |
+
if (ctrl && e.key === "Enter") {
|
| 876 |
+
e.preventDefault();
|
| 877 |
+
parseBtn.click();
|
| 878 |
+
} else if (ctrl && e.key.toLowerCase() === "e") {
|
| 879 |
+
e.preventDefault();
|
| 880 |
+
exportBtn.click();
|
| 881 |
+
} else if (ctrl && e.shiftKey && e.key.toLowerCase() === "c") {
|
| 882 |
+
e.preventDefault();
|
| 883 |
+
copyBtn.click();
|
| 884 |
+
} else if (e.key === "Escape") {
|
| 885 |
+
e.preventDefault();
|
| 886 |
+
clearAll();
|
| 887 |
+
}
|
| 888 |
});
|
| 889 |
|
| 890 |
setButtonsEnabled(!!document.getElementById("tbody")?.children.length);
|
| 891 |
updateThemeLabel();
|
| 892 |
}
|
| 893 |
+
|
| 894 |
init();
|