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{
"task_id": "easy_account_takeover",
"difficulty": "easy",
"title": "Account Takeover Triage",
"description": "Route an urgent support ticket involving suspected account takeover and unauthorized ad spend.",
"instruction": "Review the ticket, request any missing high-value context, set priority, choose the correct route, select a resolution, and escalate only if warranted.",
"max_steps": 8,
"queue_mode": false,
"grader_name": "easy_support_routing",
"tickets": [
{
"ticket_id": "T1",
"summary": "Creator reports losing access to their account after repeated login attempts. They also noticed unfamiliar ad spend starting this morning.",
"visible_context": {
"customer_tier": "managed_creator",
"surface": "ads_manager",
"sla_hours_remaining": "2"
},
"hidden_context": {
"account_security": "Impossible travel and two failed password-reset attempts were flagged overnight.",
"billing_activity": "A new ad campaign spent $420 in the last 2 hours from a new IP block.",
"recovery_channel": "A verified backup email is on file and can receive a recovery code.",
"prior_cases": "No previous enforcement or abuse flags are on record."
},
"required_context": [
"account_security",
"billing_activity"
],
"gold_priority": "urgent",
"gold_route": "account_security",
"gold_resolution": "temporary_lock_and_manual_recovery",
"gold_escalation_team": "security_specialist"
}
]
}
]
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