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{
"task_id": "medium_payout_hold",
"difficulty": "medium",
"title": "Monetization Payout Hold",
"description": "Handle a creator support issue where a monthly payout is missing and policy-compliance context is incomplete.",
"instruction": "Investigate the payout problem, request the most relevant missing context, decide the correct route, and choose a safe resolution without unnecessary escalation.",
"max_steps": 9,
"queue_mode": false,
"grader_name": "medium_support_resolution",
"tickets": [
{
"ticket_id": "T1",
"summary": "A small business creator says their monthly payout did not arrive. They mention changing bank details recently and want the funds released immediately.",
"visible_context": {
"customer_tier": "business_creator",
"surface": "creator_monetization",
"sla_hours_remaining": "12"
},
"hidden_context": {
"tax_status": "The W-9 expired last month and must be renewed before payout release.",
"payout_hold": "An automated compliance hold is active until tax renewal is confirmed.",
"bank_change": "The new bank account passed verification 3 days ago.",
"contract_status": "The creator remains in good standing with no strikes."
},
"required_context": [
"tax_status",
"payout_hold"
],
"gold_priority": "high",
"gold_route": "monetization_compliance",
"gold_resolution": "request_tax_renewal",
"gold_escalation_team": null
}
]
}
]
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