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| name: support-ops-env | |
| description: Multi-step customer support triage and escalation benchmark for OpenEnv-style agents. | |
| version: 0.1.0 | |
| tags: | |
| - openenv | |
| - customer-support | |
| - triage | |
| - evaluation | |
| entrypoint: support_ops_env.env:SupportOpsEnv | |
| observation_model: support_ops_env.models:Observation | |
| action_model: support_ops_env.models:Action | |
| reward_model: support_ops_env.models:RewardModel | |
| tasks: | |
| - id: easy_account_takeover | |
| difficulty: easy | |
| - id: medium_payout_hold | |
| difficulty: medium | |
| - id: hard_queue_triage | |
| difficulty: hard | |
| hf_space: | |
| sdk: docker | |
| suggested_app_file: app.py | |