name: support-ops-env
description: Multi-step customer support triage and escalation benchmark for OpenEnv-style agents.
version: 0.1.0
tags:
  - openenv
  - customer-support
  - triage
  - evaluation
entrypoint: support_ops_env.env:SupportOpsEnv
observation_model: support_ops_env.models:Observation
action_model: support_ops_env.models:Action
reward_model: support_ops_env.models:RewardModel
tasks:
  - id: easy_account_takeover
    difficulty: easy
  - id: medium_payout_hold
    difficulty: medium
  - id: hard_queue_triage
    difficulty: hard
hf_space:
  sdk: docker
  suggested_app_file: app.py