[
  {
    "task_id": "easy_account_takeover",
    "difficulty": "easy",
    "title": "Account Takeover Triage",
    "description": "Route an urgent support ticket involving suspected account takeover and unauthorized ad spend.",
    "instruction": "Review the ticket, request any missing high-value context, set priority, choose the correct route, select a resolution, and escalate only if warranted.",
    "max_steps": 8,
    "queue_mode": false,
    "grader_name": "easy_support_routing",
    "tickets": [
      {
        "ticket_id": "T1",
        "summary": "Creator reports losing access to their account after repeated login attempts. They also noticed unfamiliar ad spend starting this morning.",
        "visible_context": {
          "customer_tier": "managed_creator",
          "surface": "ads_manager",
          "sla_hours_remaining": "2"
        },
        "hidden_context": {
          "account_security": "Impossible travel and two failed password-reset attempts were flagged overnight.",
          "billing_activity": "A new ad campaign spent $420 in the last 2 hours from a new IP block.",
          "recovery_channel": "A verified backup email is on file and can receive a recovery code.",
          "prior_cases": "No previous enforcement or abuse flags are on record."
        },
        "required_context": [
          "account_security",
          "billing_activity"
        ],
        "gold_priority": "urgent",
        "gold_route": "account_security",
        "gold_resolution": "temporary_lock_and_manual_recovery",
        "gold_escalation_team": "security_specialist"
      }
    ]
  }
]